Kage T.
KT
Kage T.
"Centralizes Communication with Ease and Efficiency"
5/5
What do you like best about eDesk?

I really like that eDesk brings all my email accounts and social media platforms into one place, making it a neat and well-run solution. It's also really easy to use, and the connections are snappy. Plus, the support is great, which all together helps with saving time and improving efficiency. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

Having a signature you can just upload to your profile would be handy instead of having to host elsewhere. Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi Kage,

Thank you for your feedback! We’re really glad to hear that eDesk is helping you keep all your email and social channels neatly in one place and that it’s saving you time with a smooth, easy-to-use experience. It’s also great to know our support team has been helpful along the way.

We appreciate your suggestion around signatures and will keep it in mind as we continue improving the platform. Thanks again for sharing your experience and for choosing eDesk.

Best,

The eDesk Team

BY
Brian Y.
Owner / Director of Operations
Small-Business (50 or fewer emp.)
"A Productivity Heavyweight"
4.5/5
What do you like best about eDesk?

It provides a significant boost to productivity. The software is also feature rich so you can customize it to suit specific needs. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

A better mobile version would be nice. Currently mobile version doesn't seem to scale well, difficult to navigate. Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi Brian,

Thank you for your feedback! We’re glad to hear eDesk is helping boost your productivity and that the customization features are useful for your workflow.

We appreciate your note about the mobile experience and will keep working to make it smoother. Thanks again for sharing your experience!

Best,

The eDesk Team

AT
Andy T.
Director
Small-Business (50 or fewer emp.)
"Been using edesk for 10 years plus"
5/5
What do you like best about eDesk?

What I like best about eDesk is how it brings all customer interactions into one place. It saves time, reduces the need to switch between different platforms, and makes it much easier to respond quickly and consistently. It really streamlines support and helps deliver a better customer experience."

I really like how eDesk keeps everything organized. Instead of jumping between different inboxes and platforms, I can see all the messages in one place and reply faster—it just makes life so much easier! Review collected by and hosted on G2.com.

What do you dislike about eDesk?

Mmmmm tricky one, I'd like to remove some marketplaces that we don't use anymore and add another but with out paying extra. Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi Andy,

Wow, over 10 years with eDesk! Thank you for trusting us for so long and for sharing such thoughtful feedback. We’re delighted to hear how much you value having all your customer interactions in one place and that eDesk has helped streamline your support over the years.

We also really appreciate your suggestion around managing marketplaces. Feedback like this is so valuable as we continue to improve and make the platform even better for our customers.

Thanks again for being part of our journey and for letting us be part of yours. Here’s to many more years of helping you deliver great customer experiences!

Best,

The eDesk Team

Ilja L.
IL
Ilja L.
"Seamless Support Across Channels with Intuitive Design"
4.5/5
What do you like best about eDesk?

I like how eDesk unifies my customer support into a single page, making it really easy to handle tickets. I appreciate its intuitive design and the great AI automation features it offers. The fast replies from the support team are a huge plus for me too. The initial setup was very easy, which was a relief. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

Some settings are impossible to change, like the main email for a channel, which is frustrating. A tooltip indicating that this option is unchangeable would be helpful. Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi Ilja,

Thank you for sharing your experience! We’re really glad to hear that eDesk is helping you manage support across channels in one place and that the intuitive design, AI automation, and quick support responses have made things easier for you. It’s also great to know the setup process was smooth.

We appreciate your feedback about settings like channel email changes. Suggestions like adding clearer guidance are very helpful as we continue improving the platform. Thanks again for your review and for choosing eDesk.

Best,

The eDesk Team

JP
Jeremy P.
IT Manager
Mid-Market (51-1000 emp.)
"All-in-One Helpdesk Solution with Intuitive Templates"
5/5
What do you like best about eDesk?

Having all our helpdesk e-mail and Marketplaces in one place.

Also found the setting up of Templates really easy to do, very intuitive

Asking for support via e-mail was also good, fast and helpful in responding Review collected by and hosted on G2.com.

What do you dislike about eDesk?

So far no dislikes, it has covered all the functionality we asked for when Initially setting up the trial. Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi Jeremy,

Thank you for sharing your experience! We’re really glad to hear that having all your helpdesk emails and marketplace messages in one place has made things easier, and that setting up templates felt intuitive. It’s also great to know our support team has been quick and helpful when you needed assistance.

We appreciate your kind words and are happy eDesk is covering the functionality you were looking for. Thanks again for choosing us to support your online stores.

Best,

The eDesk Team

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Outstanding Customer Service and Continuous Innovation"
5/5
What do you like best about eDesk?

Three years and counting—I'm a very satisfied user! This company is constantly improving its interface and AI, and the customer service is top-notch. Any technical issues are handled quickly and efficiently by their tech team. Thank you for providing a fantastic all-in-one package for my organization. Keep up the great work! Review collected by and hosted on G2.com.

What do you dislike about eDesk?

Sometimes the automatic translator didn't work. It's not what I actually bother as there might be several reasons for that, maybe due to a network connectivity issue on my side, and I can easily cancel and translate the message manually. But it's not a daily issue. I believe edesk technical team is working on this if it is a glitch on their side, they deserve that trust. Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi there,

Thank you for being with us for three years and for sharing such kind feedback! We’re so glad to hear that you value our continuous improvements and that our customer service team has been able to support you quickly and effectively. It’s wonderful to know that eDesk is helping your organization with everything from centralizing messages to AI categorization and reporting.

We also appreciate your note about the translator and your trust in our tech team as we keep refining the platform. Feedback like this is invaluable as we continue to innovate.

Thanks again for your loyalty and for letting eDesk be part of your journey.

Best,

The eDesk Team

Chris B.
CB
Chris B.
Company owner, Finance director, head of customer service :)
Small-Business (50 or fewer emp.)
"An absolute game changer for our customer support!"
5/5
What do you like best about eDesk?

eDesk has been brilliant for us.

Easy to set up, even though I'm not at all techie, it allows us to easily manage our customer support efficiently and effectively. I use eDesk every day for my own business and mostly work away from our warehouse. From home, it's very simple to use, but gets even better when I'm away and using eDesk on my iPad.

It is simple to set up message templates, with the option to prefill customer and order information. This can allow you to give a very detailed, friendly reply in seconds. The templates also keep the business tone of voice consistent. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

I can't fault it at all, and I am the kind of person who would find a problem if it was there! Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi Chris,

Thank you for such fantastic feedback! We’re so glad to hear that eDesk has been a game changer for your business and that it helps you stay on top of customer support whether you’re at home, in the warehouse, or on the go with your iPad. It’s great to know templates and automation are making your replies both faster and more consistent.

We’re especially delighted that eDesk has helped you reduce the time spent on support so you can focus on growing other parts of your business. That’s exactly the kind of impact we aim for.

Thanks again for sharing your experience and for being part of the eDesk community!

Best,

The eDesk Team

Charlotte D.
CD
Charlotte D.
Cusomer Services Supervisor
Small-Business (50 or fewer emp.)
"A fantastic CRM"
4.5/5
What do you like best about eDesk?

Always available on chat to help me, great video calls to set up service and friendly team. Their AI response feature is awesome, tagging is great. Smooth system to use, myself and my colleague really like it Review collected by and hosted on G2.com.

What do you dislike about eDesk?

Had some teething problems at the start and switching from a platform like Zendesk wasn't easy, but certainly worth it. 2 years with eDesk now and glad to have grown with them and the development on their system has been great. Would love to see better reporting and a few glitches resolved so will give 9/10 but apart from that, 10/10 truly Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi Charlotte,

Thank you for your wonderful feedback! We’re so glad to hear that you and your colleague enjoy using eDesk and that features like AI responses, tagging, and our support team have made a real difference. It’s great to know you’ve been with us for two years and that the platform continues to support your growth.

We really appreciate your comments on reporting, mobile use, and glitches. Feedback like this helps us keep improving, and we’ll continue working to make eDesk even better for you.

Best,

The eDesk Team

Verified User in Sports
US
Verified User in Sports
Small-Business (50 or fewer emp.)
"Sleek Design and Always-Helpful Support"
4.5/5
What do you like best about eDesk?

Very sleek design and their support is always there to help. Very easy to use, and has many tools to review our customer service. I use it every single day. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

Sometimes the tickets I try to find by specific words don't filter well enough but all in all it's a very good platform Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi there,

Thank you for your kind feedback! We’re so glad to hear you enjoy the sleek design and that our support team has been there whenever you need help. It’s great to know eDesk is supporting your team every day and helping you deliver timely, efficient customer service.

We appreciate your note about ticket filtering and will keep working to improve the search experience. Thanks again for sharing your experience!

Best,

The eDesk Team

TS
Tammy S.
Online Sales Manager
Small-Business (50 or fewer emp.)
"Reliable service and makes responding to customers simpler"
4/5
What do you like best about eDesk?

It is easier to have all messages in one place, as well as having templated responses which speed up our processing times when it comes to responding to messages. Was easy to set up and customer support is always quick to resolve any issues. We use every day and it is very useful. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

Some of our channels aren't quite as easily integrated as others are meaning we still have to check a couple of channels independently Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi Tammy,

Thank you for your feedback! We’re delighted that eDesk makes it easier to keep all your messages in one place, speed up replies with templates, and save time on daily support tasks.

We appreciate your note on integrations and will keep working to make the experience even smoother across all channels. Thanks again for trusting eDesk with your customer support!

Best,

The eDesk Team