--- title: eDesk Reviews meta\_title: 'eDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 74 reviews by the users' company size, role or industry to find out how eDesk works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 74 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # eDesk Reviews & Product Details Visit Website eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars: Pre-sales Support, Streamline Support, and Build Loyalty. eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver. Start your free 14-day trial or book a demo today! * * * Product Website eDesk Seller [xSellco Software](https://www.g2.com/sellers/xsellco-software) Discussions [eDesk Community](https://www.g2.com/products/edesk/discuss) Languages Supported Arabic, Danish, German, English, French, Hebrew, Hindi, Italian, Dutch, Norwegian, Polish, Portuguese, Romanian, Spanish, Swedish, Chinese (Simplified) Solution Type All-in-One Overview by eDesk Admin Show More ## Pricing Pricing provided by eDesk. ### Essential $39.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/edesk/pricing) ## eDesk Integrations (11) What do users say about integrations? Verified by eDesk [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Virtual Private Cloud (Amazon VPC) ](https://www.g2.com/products/amazon-virtual-private-cloud-amazon-vpc/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Klaviyo ](https://www.g2.com/products/klaviyo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Linnworks ](https://www.g2.com/products/linnworks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Magento Open Source ](https://www.g2.com/products/magento-open-source/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Mirakl Inc ](https://www.g2.com/products/mirakl-inc/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PrestaShop ](https://www.g2.com/products/prestashop/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ShippyPro ](https://www.g2.com/products/shippypro-shippypro/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WooCommerce ](https://www.g2.com/products/woocommerce/reviews) Show More ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") AC Verified User in Consumer Electronics Mid-Market (51-1000 emp.) 6/4/2025 "A IT Admins perspective" 4.5/5 What do you like best about eDesk? I'm the IT and Systems manager for a small organization eDesk as a tool has been fantastic for us in allowing us to scale up and provide better support to our clients through automation, translation, and consolidation of channels into one place. It's primarily a force mutliplier for our small Support team enabling them to be compliant with channel expectations in regards to response time without putting a greater staffing burden in place. Review collected by and hosted on G2.com. What do you dislike about eDesk? The backend adminstration and user management. I recently took over the platform from a departing ecommerce specialist and was disappointed to find that there's no functional way for me to be the account owner without paying for a seat in the platform, read only seats do exist but if you are a read only user and the owner of the account you are locked out of changing billing updating settings managing users or anything functional. The support process from eDesk. The eDesk team is fantastic and were on top of helping me with everything I asked them about but I found that if I changed pages while I had the chat window up there was no way for me to get back to my existing chat and that I'd have to start a new chat. Review collected by and hosted on G2.com. What problems is eDesk solving and how is that benefiting you? Effective and efficient customer service on multiple eccomerce platforms Review collected by and hosted on G2.com. Show More Response from eDesk Admin of eDesk [Editedit](https://www.g2.com/survey_responses/edesk-review-11259960/official_response/edit) Hi there, Thank you for sharing your perspective as an IT and Systems manager. We’re glad to hear that eDesk has helped your team scale support, consolidate channels, and use automation and translation to stay efficient without adding extra staffing. We also appreciate your feedback on user management and the chat experience. Insights like these help us improve, and we’re happy our support team has been able to assist you along the way. Best, The eDesk Team Current UserValidated ReviewerSource: Organic IE Irene E. Small-Business (50 or fewer emp.) 5/30/2025 "A Must-Have Tool for Marketplace Sellers" 5/5 What do you like best about eDesk? This tool is an absolute game-changer if you're managing multiple marketplace accounts. It seamlessly consolidates all your customer emails into a single, centralized inbox—making it incredibly easy to respond to inquiries quickly and efficiently. Even if you’re only using one account, the built-in AI support and auto-response features are impressive. They help streamline communication and scale customer service without the need to expand your team. Whether you're a solo seller or managing a growing e-commerce operation, this tool empowers you to deliver fast, consistent, and professional support with minimal effort. Highly recommended for anyone looking to enhance their customer service and stay on top of communications! Review collected by and hosted on G2.com. What do you dislike about eDesk? Setting up rules does require a bit of a learning curve, but with the support of their comprehensive Knowledge Base—and the option to get personal assistance from their team if needed—it becomes a manageable task. The guidance provided makes the setup process smooth and far less daunting than it might initially seem. Review collected by and hosted on G2.com. What problems is eDesk solving and how is that benefiting you? Multi marketplace account responses Review collected by and hosted on G2.com. Show More Response from eDesk Admin of eDesk [Editedit](https://www.g2.com/survey_responses/edesk-review-11241479/official_response/edit) Hi Irene, Thank you for your fantastic feedback! We’re so pleased to hear that eDesk has been a game-changer in centralizing your marketplace communications and that features like AI support and auto-responses are helping you save time while keeping customer service consistent. We appreciate your note about the learning curve when setting up rules and are glad our Knowledge Base and support team were able to make the process smoother. Thanks again for recommending eDesk and for trusting us to support your business. Best, The eDesk Team Validated ReviewerSource: Organic ![Killyan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Killyan P.") KP Killyan P. CEO Small-Business (50 or fewer emp.) 7/31/2025 "Very good tool for ecommerce SAV" 5/5 What do you like best about eDesk? Very simple, minimalist and working very good to manage SAV by Email with translate option, I'm using every day. The customer support is very reactive and very helpful. It's very easy and fast to integrate and install. Review collected by and hosted on G2.com. What do you dislike about eDesk? I just don't like the feature about Facebook comments it's too much into the inbox and it can be better to add categories for each store on the left menu or preconfigured filter. Review collected by and hosted on G2.com. What problems is eDesk solving and how is that benefiting you? I'm using to manage SAV from multiple store in one place. Review collected by and hosted on G2.com. Show More Response from eDesk Admin of eDesk [Editedit](https://www.g2.com/survey_responses/edesk-review-11461727/official_response/edit) Hi Killyan, Thank you for your kind words! We’re so glad to hear that eDesk makes it simple for you to manage customer service every day, and that features like translation, easy setup, and responsive support are helping you run things more smoothly. We appreciate your feedback on Facebook comments and store filters. Suggestions like this help us keep improving. Thanks again for trusting eDesk to manage your support across multiple stores! Best, The eDesk Team Current UserValidated ReviewerSource: Organic ![Olena Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olena Z.") OZ Olena Z. Customer Support Project Manager Small-Business (50 or fewer emp.) 1/16/2026 "Helpful Support and All the Integrations I Need" 4.5/5 What do you like best about eDesk? Support is very helpful. It has all the integrations I ned. Review collected by and hosted on G2.com. What do you dislike about eDesk? I'm still discovering Edesk, but for now everything is fine. Review collected by and hosted on G2.com. What problems is eDesk solving and how is that benefiting you? Customer Support, Sales, There is a chatbot, plus, all ijntegrations we need: Amazon, Shopify. Review collected by and hosted on G2.com. Show More Response from eDesk Admin of eDesk [Editedit](https://www.g2.com/survey_responses/edesk-review-12223125/official_response/edit) Hi Olena, Thank you for your feedback! We’re glad to hear our support team has been helpful and that eDesk has all the integrations you need. It’s great to know everything is working well for you as you continue exploring the platform. Thanks again for choosing eDesk! Best, The eDesk Team Validated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 11/26/2025 "Time-Saving Features and Reliable Performance with eDesk" 4.5/5 What do you like best about eDesk? We have been using eDesk for 8+ years now. Very satisfied with the features overall. The template messages and SLA countdown timer are particularly useful. We also make use of the auto response feature. The template messages save us a lot of time. Review collected by and hosted on G2.com. What do you dislike about eDesk? As of November 2025, no Temu integration - hopefully this changes soon. Review collected by and hosted on G2.com. What problems is eDesk solving and how is that benefiting you? Customer support tickets. Review collected by and hosted on G2.com. Show More Response from eDesk Admin of eDesk [Editedit](https://www.g2.com/survey_responses/edesk-review-12013621/official_response/edit) Hi, Thank you for being with us for more than eight years, we truly appreciate your loyalty. We’re so glad to hear that features like templates, auto-responses, and the SLA countdown have helped save you time and support your workflow. We also appreciate your note about Temu integration. Feedback like this helps guide our future improvements. Thanks again for sharing your experience and for trusting eDesk with your customer support. Best, The eDesk Team Current UserValidated ReviewerSource: Organic FD Frigyes D. Founder of Reswipe Small-Business (50 or fewer emp.) 7/8/2025 "Great AI features and technical support." 4.5/5 What do you like best about eDesk? They offer lots of features to improve your customer service workflow like auto generating invoices, AI templates and gererated responses. It takes a bit of setting up but the more flows you create the faster you can optimise and automate your processes. Review collected by and hosted on G2.com. What do you dislike about eDesk? The AI features we're not that impressive when you use the default settings, you must configure them to tailor to your specific niche. But i assume thats pretty normal since you need to train the AI to cater to your business needs. Review collected by and hosted on G2.com. What problems is eDesk solving and how is that benefiting you? Customer service, AI automation Review collected by and hosted on G2.com. Show More Response from eDesk Admin of eDesk [Editedit](https://www.g2.com/survey_responses/edesk-review-11374041/official_response/edit) Hi Frigyes, Thank you for your feedback! We’re glad to hear that eDesk’s AI templates, automation, and workflow features are helping you streamline customer service and save time. It’s also great to know our support team has been there for you whenever needed. We appreciate your note on configuring AI to fit your niche, and your input helps us keep making the platform better. Thanks again for sharing your experience and for trusting eDesk with your customer support. Best, The eDesk Team Current UserValidated ReviewerSource: Organic ![Jamie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie B.") JB Jamie B. E-commerce manager Mid-Market (51-1000 emp.) 8/29/2025 "Great platform for managing multi-channel customer service" 4/5 What do you like best about eDesk? Strong integrations with all our online channels to manage customer service tickets, including live chat functionality. Good AI features to improve efficiency and great organisational features to manage multiple channels, multiple agents and multiple languages Review collected by and hosted on G2.com. What do you dislike about eDesk? Can be difficult to find older messages. Review collected by and hosted on G2.com. What problems is eDesk solving and how is that benefiting you? Unifying customer service messages from all channels and platforms Review collected by and hosted on G2.com. Show More Response from eDesk Admin of eDesk [Editedit](https://www.g2.com/survey_responses/edesk-review-11613617/official_response/edit) Hi Jamie, Thank you for sharing your experience! We’re delighted to hear that eDesk’s integrations, AI features, and organizational tools are helping your team manage multi-channel support more efficiently. It’s great to know you’re getting value from live chat and multilingual capabilities too. We appreciate your feedback on finding older messages and will keep working to make navigation even easier. Thanks again for trusting eDesk to unify your customer service across channels. Best, The eDesk Team Current UserValidated ReviewerSource: Organic ![Bobby L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bobby L.") BL Bobby L. Small-Business (50 or fewer emp.) 10/20/2025 "All-in-One Marketplace Management with Outstanding AI and Support" 5/5 What do you like best about eDesk? Capable of managing multiple marketplaces within 1 system, including our main email support. The AI system is robust, can read and auto-generate a response depending on the message contents. Back-end support is immediate, responsive, and can resolve all my issues. Review collected by and hosted on G2.com. What do you dislike about eDesk? Nothing as of right now, everything is great! Review collected by and hosted on G2.com. What problems is eDesk solving and how is that benefiting you? Multiple marketplace platform support. Review collected by and hosted on G2.com. Show More Response from eDesk Admin of eDesk [Editedit](https://www.g2.com/survey_responses/edesk-review-11837770/official_response/edit) Hi Bobby, Thank you for your wonderful feedback! We’re thrilled to hear that eDesk’s AI features and multi-marketplace management are making your workflow easier and more efficient. It’s also great to know our support team has been quick and responsive whenever you’ve needed help. We really appreciate you taking the time to share your experience and for being part of the eDesk community. Best, The eDesk Team Validated ReviewerSource: Organic ![Mohamed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed A.") MA Mohamed A. Owner Small-Business (50 or fewer emp.) 9/1/2025 "Good software" 5/5 What do you like best about eDesk? Efficient software and good support team Review collected by and hosted on G2.com. What do you dislike about eDesk? Not so easy to use by oneself. But support team is good. Review collected by and hosted on G2.com. What problems is eDesk solving and how is that benefiting you? The compliance with SLAs and it avoided the closure of my accounts. Review collected by and hosted on G2.com. Show More Response from eDesk Admin of eDesk [Editedit](https://www.g2.com/survey_responses/edesk-review-11622378/official_response/edit) Hi Mohamed, Thank you for your feedback! We’re happy to hear that you find eDesk efficient and that our support team has been there to help when needed. It’s great to know the software is supporting your SLA compliance and helping to keep your accounts running smoothly. We appreciate your note on usability and will keep working to make eDesk even easier to use on your own. Thanks again for sharing your experience and for trusting us with your customer support. Best, The eDesk Team Current UserValidated ReviewerSource: Organic ![Bryan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryan V.") BV Bryan V. COO - VSEAT Corp. Small-Business (50 or fewer emp.) 12/20/2024 "EDesk is Excellent…" 5/5 What do you like best about eDesk? EDesk is Excellent for many reasons, but my favorite reason is that it saves me so much time with customer service. The Template Feature is outstanding. I have many standard responses that I can pull up in seconds. I also love that the Ai sums up long emails into a few sentences. And the Ai keeps getting smarter. It's like having a personal assistant. I am confident that the Ai will be able to handle the majority of my customer service in the near future. Review collected by and hosted on G2.com. What do you dislike about eDesk? The only downside is that there is a slight learning curve to get started. (But there is with anything new.) The good news is that eDesk will work one on one with you until you're up and running. Review collected by and hosted on G2.com. What problems is eDesk solving and how is that benefiting you? All of our Customer Service is handled through eDesk. The software keeps track of all of our communications with our customers. This includes phone calls. It organizes the messages, and makes it very simple for me to answer the customers. Using eDesk has easily cut my customer service time in half. I love it, and I'm not sure how I managed before I started using it. Review collected by and hosted on G2.com. Show More Response from eDesk Admin of eDesk [Editedit](https://www.g2.com/survey_responses/edesk-review-10677067/official_response/edit) Hi Bryan, Thank you for the amazing feedback! We’re so glad eDesk is saving you time and that features like Templates and AI summaries are making your day easier. It’s great to hear the AI feels like a personal assistant and helps you stay on top of customer service. We appreciate your note about the learning curve and are happy our team could support you in getting started. It means a lot to know eDesk has cut your customer service time in half and made things simpler. Thanks again for sharing your experience and for being part of the eDesk community! Best, The eDesk Team 9/16/2025 Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by eDesk. ### Essential $39.00 Per Month ### Growth $89.00 Per Month ### Professional $119.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/edesk/pricing) eDesk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d31969d015a70a6732b2b1fd3e42c2f3/gorgias.png "Product Avatar Image") Gorgias 4.6/5(567) [ Compare Now ](https://www.g2.com/compare/gorgias-vs-edesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,019) [ Compare Now ](https://www.g2.com/compare/zendesk-for-customer-service-vs-edesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-edesk) ##### ##### eDesk Features Platform User, Role, and Access Management Third-Party Integrations Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Email to Case Live Chat Support Self-Service Experience Knowledge Base [ View More Features ](https://www.g2.com/products/edesk/features) ## Top-Rated Alternatives [ ![Gorgias](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gorgias") Gorgias 4.6/5(567) ](https://www.g2.com/products/gorgias/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/edesk/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Online Marketplace Optimization Tools](https://www.g2.com/categories/online-marketplace-optimization-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What breach and attack simulation platforms give an enterprise security team the strongest reporting for executives who need to understand risk posture without reading raw technical findings?](https://www.g2.com/discussions/what-breach-and-attack-simulation-platforms-give-an-enterprise-security-team-the-strongest-reporting-for-executives-who-need-to-understand-risk-posture-without-reading-raw-technical-findings%20)[Which feature management platforms work best for teams managing thousands of flags across multiple environments?](https://www.g2.com/discussions/which-feature-management-platforms-work-best-for-teams-managing-thousands-of-flags-across-multiple-environments)[Which app localization platforms effectively handle rare and complex languages while maintaining translation quality standards?](https://www.g2.com/discussions/which-app-localization-platforms-effectively-handle-rare-and-complex-languages-while-maintaining-translation-quality-standards) [How deeply is MFA integrated into conditional access policies?](https://www.g2.com/discussions/how-deeply-is-mfa-integrated-into-conditional-access-policies)[What platform provides automated job posting distribution?](https://www.g2.com/discussions/what-platform-provides-automated-job-posting-distribution)[Pros and Cons Details](https://www.g2.com/products/edesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)