How fast and efficient they are in solving any issues that arrise Review collected by and hosted on G2.com.
I have no dislikes of the software yet. I can update in the future if I have any Review collected by and hosted on G2.com.
You can view past and future med passes. So much information available. Review collected by and hosted on G2.com.
It is very detailed. A lot of windows to open to input one item. Unsure of not working correctly. Fewer windows to open to enter one order. Able to see what window you are in a while entering items. Review collected by and hosted on G2.com.
Thank you for taking the time to leave your review. We are happy to hear that you find ECP helpful in viewing necessary information, including previous and future med passes. We want to be able to provide our customers with a clear overview of what goes on throughout each shift. If you have questions or concerns while working with the program, please make sure to contact our customer support team and they will be happy to assist. Thanks again!
ECP is built for Assisted Living. I love that it is a smaller company and when we need something I literally get a response in 2 minutes from someone. The platform is so easy to use I don't have to spend much time training any body. Review collected by and hosted on G2.com.
Every time I find a downside I just email ECP and they fix it or walk me through a work around and get it on their list to resolve permanently. If they can't resolve it permanently they walk me through why and it's usually best for everyone. Review collected by and hosted on G2.com.
Thank you for your positive review. We value and encourage all feedback as our software is built around our customer's needs. We evaluate all feedback and suggestions which may impact the features for potential future releases.
We understand how important regulatory compliance and streamlining documentation such as Care Plans are for our communities. State Compliant Care Plans have been a core component in ECP for over a decade. We have State and license specific templates including assessments and required reporting for states across the U.S.
Thanks again for your review.
I like that the system is very comprehensive. Customers are able to effectively set up the system to meet there communities needs, its not an all or nothing platform. Review collected by and hosted on G2.com.
The ablility to be notified when a customer is reaching out with questions. Review collected by and hosted on G2.com.
The representative that I have been working with (Ashley) is very knowledgeable. She is very down-to-earth, professional and patient. This makes it very easy for me to ask questions without feeling intimidated. Review collected by and hosted on G2.com.
N/A. Presently, I am still learning the system. Review collected by and hosted on G2.com.
It was an interactive training with review of information after each section Review collected by and hosted on G2.com.
I liked this training very much. Nothing I would change Review collected by and hosted on G2.com.
Ease of use for staff and the ability to log in from where ever I am to utilize the program. It is amazing to be able to help those at other communities when I am at home or from my office. Review collected by and hosted on G2.com.
Admin functions are sometimes confusing, but are the Customer Support is AMAZING! Review collected by and hosted on G2.com.
I LIKE HOW DIFFERNT AREAS OF THE PROGRAM WORK TOGETHER TO GET A COMLETE PICTURE OF YOUR WORK FLOW AND RESIDENT CARE. Review collected by and hosted on G2.com.
I THINK ECP NEEDS TO BE IN CONTACT MORE WITH FACILITIES TO KNOW WHEN THERE IS TURN OVER SO SOME POSSIBLE TRAINING OR ADVICE CAN BE GIVEN Review collected by and hosted on G2.com.
Thank you for taking the time to leave a review. Our real-time, hands-off interface makes it easy to automatically send medication & resident updates from your pharmacy’s system, resulting in a complete, seamless workflow. We are also happy to hear that ECP has supported your customers and staff to be more time efficient.
ECP has a great design. Areas are labeled appropriately that make sense to the user. They notify of upcoming updates and seem to really take user feedback into account when making enhancements. Review collected by and hosted on G2.com.
Nothing that I can think of at this time. Review collected by and hosted on G2.com.
Thank you for leaving such a kind review. As the preferred Assisted Living software, we are happy to hear that our efforts to keep our customers informed are well noticed.
Our software is built around our customer's needs, so we value and encourage any feedback that will help you, your staff, and the residents you care for.
Please don't hesitate to reach out to us at 262-684-5600 x1 with any suggestions to enhance your ECP experience further.
Maggie is there to walk you through every step of the way. She takes the time to ensure all needs are met, from both the facility and pharmacy side. Review collected by and hosted on G2.com.
There is nothing to dislike! I have never had a bad experience working with ECP and value their continued partnership. Review collected by and hosted on G2.com.
Thank you for the gleaming review. We are happy to hear that you are enjoying our software and are proud to be a partner with your exceptional company.