BP
Beth P.
Resident Services Coordinator
Enterprise (> 1000 emp.)
"Easy to Use"
5/5
What do you like best about ECP?

When the program cannot do something or has a glitch, the support team takes the time to listen and understand and then either fixes the problem or updates the software to do what we need it to do. Review collected by and hosted on G2.com.

What do you dislike about ECP?

Many bizarre glitches occur regularly. They are easy to resolve by refreshing but can be annoying at times. Review collected by and hosted on G2.com.

Alex D.
AD
Alex D.
Director
Small-Business (50 or fewer emp.)
"Robust Platform"
4.5/5
What do you like best about ECP?

The platform encompasses the vast majority of the tasks, care, and medication tracking that we perform. A particularly nice feature is the summary screen where pictures of the residents can be added with customizable icon to quicky indicate important information about that resident. We use them to indicate hospice, wander risk, diabetic, fall risk, etc. Review collected by and hosted on G2.com.

What do you dislike about ECP?

Some features and reports are cumbersome. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Excellent service"
5/5
What do you like best about ECP?

The fast and effective service. The fact I can call and speak to actually person is the best! Review collected by and hosted on G2.com.

What do you dislike about ECP?

There's not much I can say I dislike. If anything I would say the training videos Review collected by and hosted on G2.com.

Response from Autumn Kniseley of ECP
Edit edit

Thank you for taking the time to leave a review. Our dedicated Support team is available 24/7, 365, and is happy to answer your pressing questions. They are not only well-versed in ECP, but many also have extensive experience in assisted living.

We are excited to let you know that we are in the process of completely updating all of our training videos so they can show you the best ways to use ECP! Keep an eye out for that future update and additional resources to ensure successful training.

We appreciate and consider all feedback as ECP is built with our customers in mind. Thanks again!

HB
Helen B.
R
Small-Business (50 or fewer emp.)
"User friendly easy to learn help available"
5/5
What do you like best about ECP?

Easy to get around in Very user friendly staff always resolves my issues its a good learning experience Review collected by and hosted on G2.com.

What do you dislike about ECP?

Help unavailable except during business hours Review collected by and hosted on G2.com.

Response from Autumn Kniseley of ECP
Edit edit

Thank you for taking the time to leave a review. ECP is built around our users' needs and doesn't require a technical background, making it user-friendly. I am excited to tell you that our support team is available 24/7 and is always happy to take your call. Just call the regular support line and follow the available prompts. Thanks again for your feedback!

Verified User in Mental Health Care
AM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
"Had issue with pharmacy dispence showing up in pharmacy check in"
5/5
What do you like best about ECP?

It keeps me on track of all my residents meds Review collected by and hosted on G2.com.

What do you dislike about ECP?

I don't dislike anything about ecp it is a great system Review collected by and hosted on G2.com.

Response from Autumn Kniseley of ECP
Edit edit

Thank you for leaving a review based on the support inquiry you had. We are glad we were able to address your question on the pharmacy check-in and are happy you appreciate the fluidity of our settings to work with managing the inventory. Having a direct connection with your pharmacy increases order accuracy and reduces medication errors. With a simple review, meds flow from the pharmacy check-in to the med pass and MAR, keeping records precise and consistent.

Verified User in Facilities Services
UF
Verified User in Facilities Services
Small-Business (50 or fewer emp.)
"Support for assisted living documentation all employees read."
5/5
What do you like best about ECP?

It's very easy to use and easily documented about all residents and easily read and documented that each employee is keeping up with the information provided. Review collected by and hosted on G2.com.

What do you dislike about ECP?

Only down side is when it won't give you access and let you read check off and continue through especially when your in a rush. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Medical Services Manager"
5/5
What do you like best about ECP?

This whole program is set up to be very easy and "dumb proof" is what I like to say. Customer service is out of this world! Great job ECP! Review collected by and hosted on G2.com.

What do you dislike about ECP?

I only have been using ECP for about a week. No dislikes to report at this time. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Great customer service. Very patient and listens to you."
5/5
What do you like best about ECP?

Ashley was very easy to talk to and listened to my issues. Review collected by and hosted on G2.com.

What do you dislike about ECP?

I haven't really found anything I dislike as I am new to ECP and have a lot to learn yet. Review collected by and hosted on G2.com.

DF
Damon F.
Executive Director
Mid-Market (51-1000 emp.)
"User Friendly Platform"
5/5
What do you like best about ECP?

ECP is easy to use, basically point and click, clearly labeled as to what options are. There is a perfect amount of help features, including customer service via web or phone. I can store all my information within ECP that I need. I can also access all of the homes within our company from one location. Review collected by and hosted on G2.com.

What do you dislike about ECP?

The backup process is complex, not very easy to access. I am never sure if I have completed it correctly. Review collected by and hosted on G2.com.

Response from Autumn Kniseley of ECP
Edit edit

Hi Damon,

Thank you so much for leaving a review. ECP is built around our customers needs, and we are always interested in feedback! I'm glad to hear that you and Carly, our Director of Quality Improvement, were able to speak and that the upcoming improvements will eliminate any concerns you had.

Thank you again!

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"AMAZING CUSTOMER SERVICE"
5/5
What do you like best about ECP?

I emailed ECP for some help on doing med count. Ann Wiese responded and gave me help she also gave me her direct number to call. I had to call with a question and she did amazing answering all my questions Review collected by and hosted on G2.com.

What do you dislike about ECP?

everything was amazing no issues.thank you Review collected by and hosted on G2.com.