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VJ

Victoria J.

Stand- In & Body Double

Mid-Market (51-1000 emp.)

9/29/2023

"It was usable and got the job done but I wish there was a better program that I could have used"

3/5

What do you like best about ECP?

Seemed fairly easy to learn the basics and teach myself how to use most of it. The main functions were easy to use. Review collected by and hosted on G2.com.

What do you dislike about ECP?

It always seemed to be lagging or very slow to load. Some of the DSPs working under me would not use because they said it ran slow.

It is integrated with our pharmacy which was great for new orders to be sent through into our MAR from them. But if I made changes to DC a med for example, that did not flow over back to them.

Some parts were not intuative- to submit refills you had to hit a button in one area and then finish submitting it in another area which did not make sense and the second part was often missed so the refill was not completed.

Seemed like it took too many clicks to get into anywhere- like a matrix or inception of too many windows. Review collected by and hosted on G2.com.

MR

Moore R.

Registered Nurse/CDE

Small-Business (50 or fewer emp.)

6/22/2023

"Amazing software for assisted living facilities"

5/5

What do you like best about ECP?

We've been using ECP now for over a year. I cannot explain enough how much it has changed our work flows. Everything is so easy to use and intuitive. The price point is reasonable and customer service is out of this world! Review collected by and hosted on G2.com.

What do you dislike about ECP?

The phone app can be a little behind in updating but still very handy for charting. I'm sure this is due to connectivity issues rather than the software/app itself Review collected by and hosted on G2.com.

LA

Luana A.

Oil & Energy

Mid-Market (51-1000 emp.)

10/10/2023

"Increasing ECP functionalities"

5/5

What do you like best about ECP?

ECP performs its functions There are workarounds for any minor quirks. The mobile app is usefulit use some improvement in terms of updating speed. Review collected by and hosted on G2.com.

What do you dislike about ECP?

ECP claims to be an all solution its myriad options and sometimes feel overwhelming. Review collected by and hosted on G2.com.

AM

Armando M.

Design Engineer

Civil Engineering

Small-Business (50 or fewer emp.)

10/12/2023

"customer service is incredibly responsive"

4.5/5

What do you like best about ECP?

Whenever I come across a problem theyre quick to assist and guide me through the steps to resolve it. Review collected by and hosted on G2.com.

What do you dislike about ECP?

The support provided is helpful in solving these issues. Additionally, extensive training is required to avoid mistakes related to medication, treatment and documentation errors. Review collected by and hosted on G2.com.

TS

Tamara S.

Mid-Market (51-1000 emp.)

4/5/2023

"Extremely helpful with my issue pertaining to medication orders"

5/5

What do you like best about ECP?

Things are explained very clearly when calling for support. Review collected by and hosted on G2.com.

What do you dislike about ECP?

The first call I made, I was on hold several minutes, then was transferred to leave a voicemail, after approximately 2 weeks, I called them back and was helped. Review collected by and hosted on G2.com.

JR

jacob r.

Small-Business (50 or fewer emp.)

3/16/2023

"Poor interface capabilities and left in the dark."

1.5/5

What do you like best about ECP?

When working properly- little effort needed. Review collected by and hosted on G2.com.

What do you dislike about ECP?

Cost- charges to the pharmacy are way too high. Plus installation fee is unnecessary. Does not interface well and can never tell if it is actually running. Review collected by and hosted on G2.com.

Response from Autumn Kniseley of ECP

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Thank you for taking the time to share your concerns. We take all feedback seriously and are sorry to hear that you have experienced issues with the interfacing capabilities.

At ECP, we strive to provide a seamless experience for our pharmacy partners. We would like to assure you that we are constantly working to improve our system and expand our interfacing capabilities for pharmacies.

We value our partnership and would love to discuss your concerns further to ensure that we have a plan in place. Someone from our pharmacy team will be reaching out to you!

PP

Patti P.

Nurse Manager

Mid-Market (51-1000 emp.)

12/30/2022

"ECP is very user friendly."

5/5

What do you like best about ECP?

The most helpful tool on ECP is the training tab. When I started working with ECP, I used the training tab frequently. Review collected by and hosted on G2.com.

What do you dislike about ECP?

Wish there was a feature where you could separate Memory Care from Assisted and Independent Living. Review collected by and hosted on G2.com.

Response from Autumn Kniseley of ECP

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Hi Patti,

Thank you for taking the time to leave your review. We are happy to hear that you found our training resources beneficial. It is important to us that all of our customers feel comfortable using the program to complete their daily duties. This is why we've developed ECP University and our new online Knowledge Base that include training guides, step-by-step tutorials, and webinars that are always available. In addition, our customer support team is accessible when you need them. We try to be proactive and provide assistance in any way possible. A representative will be reaching out to you shortly to discuss your request to separate the various buildings in your account. Thanks again!

UI

Verified User in Individual & Family Services

Small-Business (50 or fewer emp.)

12/20/2022

"Greatness"

5/5

What do you like best about ECP?

I like when the system gives me alerts when my staff are didn't do meds on time and less paper work Review collected by and hosted on G2.com.

What do you dislike about ECP?

All in all, I enjoy the system. Its working well and right now I wouldn't change a thing. Review collected by and hosted on G2.com.

Response from Autumn Kniseley of ECP

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Thank you for your review. We love to hear how our alerts help prevent missed items and medication errors. It's been a goal of ours to provide a solution to error-prone paper records. We've worked hard to equip ECP with all the tools you need to fully transition from previous systems. To know that you've had success with this process is amazing. Thanks again for your continued support!

WH

Wendy H.

Program Supervisor

Small-Business (50 or fewer emp.)

12/20/2022

"Very user friendly."

5/5

What do you like best about ECP?

How easy it is to use and to check that everyone is doing what they are trained to do. Review collected by and hosted on G2.com.

What do you dislike about ECP?

That DSP's can not access certain items and I have to come into work when changes are made because I can not access from my own computer at home. Review collected by and hosted on G2.com.

Response from Autumn Kniseley of ECP

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Hi Wendy,

Thank you for your review. It is nice to know that you find ECP easy to use and that it's beneficial for you to have oversight on your staff. We understand the importance of utilizing user-friendly software that makes onboarding and training a breeze. This is why we have an abundance of resources such as our ECP University and online Knowledge base that provides users with training materials that are always available. Our customer support team is also available when needed. We are committed to providing you with the best experience possible. A representative will be reaching out to you shortly to discuss your concern regarding the various levels of access to your account. Thanks again for your feedback.

DC

Denise C.

Director of Nursing

Small-Business (50 or fewer emp.)

12/20/2022

"Why I would highly recommend ECP"

5/5

What do you like best about ECP?

ECP has training videos that can be assigned to all staff. These videos are very informative and help staff learn how ECP can be utilized properly. Review collected by and hosted on G2.com.

What do you dislike about ECP?

That a fillable form cannot be created and assigned to employees individually. Review collected by and hosted on G2.com.

Response from Autumn Kniseley of ECP

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Hi Denise,

Thank you for your feedback. We love to hear how our training videos have been helpful in educating your team on ECP. In addition to the videos in our ECP University, we have a new online Knowledge Base that includes other resources such as training guides and webinars. These resources are always available to users so they can learn at their own pace when it's convenient for them. We also offer one-on-one support to assist with specific questions that arise. A representative will be in contact with you shortly to discuss employee reports further. Thanks again!