The G2 on ECP

ECP Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the amazing customer support from ECP, consistently providing quick and helpful assistance for success. (8 mentions)

Users find ECP to be user-friendly and intuitive, significantly improving their workflows with excellent customer support. (6 mentions)

Users find ECP to be easy to learn with valuable training resources, enhancing efficiency and accessibility. (3 mentions)

Users value the knowledgeable customer support of ECP, ensuring quick and reliable assistance whenever needed. (2 mentions)

Users appreciate the user-friendly functionality of ECP, finding it easy to learn and customize for their needs. (2 mentions)

Users commend the responsiveness of support representatives, consistently providing timely and effective assistance. (1 mentions)

Users value the customizability of ECP, allowing it to be tailored effectively to meet community needs. (1 mentions)

Users find the costs too high for ECP, making it difficult for smaller nonprofits to utilize its features effectively. (2 mentions)

Users find the learning curve steep, requiring extensive training for effective use of ECP while adapting to new practices. (2 mentions)

Users face coding errors, which necessitate extensive training and affect the overall experience with ECP. (1 mentions)

Users struggle with difficult navigation, reporting slow loading times and convoluted processes that hinder efficient usage. (1 mentions)

Users find the difficult setup of ECP cumbersome, often leading to confusion about its functionality and performance. (1 mentions)

Users find the poor documentation frustrating, despite efforts to improve it with webinars and training sessions. (1 mentions)

Top Pros or Advantages of ECP

1. Customer Support

Users appreciate the amazing customer support from ECP, consistently providing quick and helpful assistance for success.

See 8 mentions

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Gayle H.

Small-Business (50 or fewer emp.)

5.0/5

"Amazing support and features!"

What do you like about ECP?

ECP is exactly what we need for a growing assisted living and memory care. The customer support has been consistantly the best I have ever used and E

Armando M.

Small-Business (50 or fewer emp.)

4.5/5

"customer service is incredibly responsive"

What do you like about ECP?

Whenever I come across a problem theyre quick to assist and guide me through the steps to resolve it.

2. Ease of Use

Users find ECP to be user-friendly and intuitive, significantly improving their workflows with excellent customer support.

See 6 mentions

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jacob r.

Small-Business (50 or fewer emp.)

1.5/5

"Poor interface capabilities and left in the dark."

What do you like about ECP?

When working properly- little effort needed.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very helpful support staff"

What do you like about ECP?

ECP is very user-friendly, and the trainers are extremely knowledgeable. The Support Staff is amazing and always gets me answers or helps me figure it

3. Learning

Users find ECP to be easy to learn with valuable training resources, enhancing efficiency and accessibility.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very helpful support staff"

What do you like about ECP?

ECP is very user-friendly, and the trainers are extremely knowledgeable. The Support Staff is amazing and always gets me answers or helps me figure it

Josh F.

Small-Business (50 or fewer emp.)

5.0/5

"Great software and great customer service!"

What do you like about ECP?

ECP just makes everything easier. It's literally saved us hundreds, if not thousands, of man hours over the years. Having all resident and employee in

4. Client Management

Users value the knowledgeable customer support of ECP, ensuring quick and reliable assistance whenever needed.

See 2 mentions

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Minda R.

Small-Business (50 or fewer emp.)

5.0/5

"Very helpful with all my questions and concerns!"

What do you like about ECP?

The support staff. When I call with a question they are very knowledgable and if they don't have the answer, they get me to someone who can help me. W

Cody M.

Small-Business (50 or fewer emp.)

4.5/5

"Great Program"

What do you like about ECP?

I have found the support representatives to be very responsive and in a timely manner. I do not find the help center to be very useful to me most of t

5. Functionality

Users appreciate the user-friendly functionality of ECP, finding it easy to learn and customize for their needs.

See 2 mentions

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Spencer C.

Small-Business (50 or fewer emp.)

4.5/5

"Successful EMAR transition"

What do you like about ECP?

ECP is very user friendly for both staff, administrators, and HR. Our implementation process had it's troubles but I recieved awesome support. Our im

Victoria J.

Mid-Market (51-1000 emp.)

3.0/5

"It was usable and got the job done but I wish there was a better program that I could have used"

What do you like about ECP?

Seemed fairly easy to learn the basics and teach myself how to use most of it. The main functions were easy to use.

6. Communication

Users commend the responsiveness of support representatives, consistently providing timely and effective assistance.

See 1 mentions

See Related User Reviews

Cody M.

Small-Business (50 or fewer emp.)

4.5/5

"Great Program"

What do you like about ECP?

I have found the support representatives to be very responsive and in a timely manner. I do not find the help center to be very useful to me most of t

7. Customizability

Users value the customizability of ECP, allowing it to be tailored effectively to meet community needs.

See 1 mentions

See Related User Reviews

Spencer C.

Small-Business (50 or fewer emp.)

4.5/5

"Successful EMAR transition"

What do you like about ECP?

ECP is very user friendly for both staff, administrators, and HR. Our implementation process had it's troubles but I recieved awesome support. Our im

Top Cons or Disadvantages of ECP

1. Expensive

Users find the costs too high for ECP, making it difficult for smaller nonprofits to utilize its features effectively.

See 2 mentions

See Related User Reviews

jacob r.

Small-Business (50 or fewer emp.)

1.5/5

"Poor interface capabilities and left in the dark."

What do you dislike about ECP?

Cost- charges to the pharmacy are way too high. Plus installation fee is unnecessary. Does not interface well and can never tell if it is actually r

Cody M.

Small-Business (50 or fewer emp.)

4.5/5

"Great Program"

What do you dislike about ECP?

ECP does offer many features, however some of them come at an extra cost. For a nonprofit as small as ours it is not cost effective to be able to util

2. Learning Curve

Users find the learning curve steep, requiring extensive training for effective use of ECP while adapting to new practices.

See 2 mentions

See Related User Reviews

Armando M.

Small-Business (50 or fewer emp.)

4.5/5

"customer service is incredibly responsive"

What do you dislike about ECP?

The support provided is helpful in solving these issues. Additionally, extensive training is required to avoid mistakes related to medication, treatme

Minda R.

Small-Business (50 or fewer emp.)

5.0/5

"Very helpful with all my questions and concerns!"

What do you dislike about ECP?

I wouldn't say I dislike anything, it's just always hard to learn something new. Our team has been slow to accept the implementation of ECP unfortunat

3. Coding Errors

Users face coding errors, which necessitate extensive training and affect the overall experience with ECP.

See 1 mentions

See Related User Reviews

Armando M.

Small-Business (50 or fewer emp.)

4.5/5

"customer service is incredibly responsive"

What do you dislike about ECP?

The support provided is helpful in solving these issues. Additionally, extensive training is required to avoid mistakes related to medication, treatme

4. Difficult Navigation

Users struggle with difficult navigation, reporting slow loading times and convoluted processes that hinder efficient usage.

See 1 mentions

See Related User Reviews

Victoria J.

Mid-Market (51-1000 emp.)

3.0/5

"It was usable and got the job done but I wish there was a better program that I could have used"

What do you dislike about ECP?

It always seemed to be lagging or very slow to load. Some of the DSPs working under me would not use because they said it ran slow. It is integrated

5. Difficult Setup

Users find the difficult setup of ECP cumbersome, often leading to confusion about its functionality and performance.

See 1 mentions

See Related User Reviews

jacob r.

Small-Business (50 or fewer emp.)

1.5/5

"Poor interface capabilities and left in the dark."

What do you dislike about ECP?

Cost- charges to the pharmacy are way too high. Plus installation fee is unnecessary. Does not interface well and can never tell if it is actually r

6. Poor Documentation

Users find the poor documentation frustrating, despite efforts to improve it with webinars and training sessions.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very helpful support staff"

What do you dislike about ECP?

The help files available are often not up to date. Although they have been working on that with webinars, and other types of training.

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Alex N.

Manager

Mid-Market (51-1000 emp.)

10/28/2021

"Always friendly and quick to respond when help is needed"

5/5

What do you like best about ECP?

How fast and efficient they are in solving any issues that arrise Review collected by and hosted on G2.com.

What do you dislike about ECP?

I have no dislikes of the software yet. I can update in the future if I have any Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

11/13/2021

"Colorful detailed EMAR"

2.5/5

What do you like best about ECP?

You can view past and future med passes. So much information available. Review collected by and hosted on G2.com.

What do you dislike about ECP?

It is very detailed. A lot of windows to open to input one item. Unsure of not working correctly. Fewer windows to open to enter one order. Able to see what window you are in a while entering items. Review collected by and hosted on G2.com.

Response from Autumn Kniseley of ECP

edit

Thank you for taking the time to leave your review. We are happy to hear that you find ECP helpful in viewing necessary information, including previous and future med passes. We want to be able to provide our customers with a clear overview of what goes on throughout each shift. If you have questions or concerns while working with the program, please make sure to contact our customer support team and they will be happy to assist. Thanks again!

Megan J.

Director of Health Services

Mid-Market (51-1000 emp.)

1/22/2021

"Prefer over PCC"

5/5

What do you like best about ECP?

ECP is built for Assisted Living. I love that it is a smaller company and when we need something I literally get a response in 2 minutes from someone. The platform is so easy to use I don't have to spend much time training any body. Review collected by and hosted on G2.com.

What do you dislike about ECP?

Every time I find a downside I just email ECP and they fix it or walk me through a work around and get it on their list to resolve permanently. If they can't resolve it permanently they walk me through why and it's usually best for everyone. Review collected by and hosted on G2.com.

Response from Cale Guin of ECP

edit

Thank you for your positive review. We value and encourage all feedback as our software is built around our customer's needs. We evaluate all feedback and suggestions which may impact the features for potential future releases.

We understand how important regulatory compliance and streamlining documentation such as Care Plans are for our communities. State Compliant Care Plans have been a core component in ECP for over a decade. We have State and license specific templates including assessments and required reporting for states across the U.S.

Thanks again for your review.

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

10/19/2021

"ECP Review"

5/5

What do you like best about ECP?

I like that the system is very comprehensive. Customers are able to effectively set up the system to meet there communities needs, its not an all or nothing platform. Review collected by and hosted on G2.com.

What do you dislike about ECP?

The ablility to be notified when a customer is reaching out with questions. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

8/17/2021

"ECP has been very available based on my schedule and very supportive to all of my needs."

5/5

What do you like best about ECP?

The representative that I have been working with (Ashley) is very knowledgeable. She is very down-to-earth, professional and patient. This makes it very easy for me to ask questions without feeling intimidated. Review collected by and hosted on G2.com.

What do you dislike about ECP?

N/A. Presently, I am still learning the system. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Enterprise (> 1000 emp.)

9/21/2021

"Easy to understand. great guidance."

5/5

What do you like best about ECP?

It was an interactive training with review of information after each section Review collected by and hosted on G2.com.

What do you dislike about ECP?

I liked this training very much. Nothing I would change Review collected by and hosted on G2.com.

Crystal L.

Director of Training and Compliance

Mid-Market (51-1000 emp.)

2/15/2021

"Great Customer Support"

5/5

What do you like best about ECP?

Ease of use for staff and the ability to log in from where ever I am to utilize the program. It is amazing to be able to help those at other communities when I am at home or from my office. Review collected by and hosted on G2.com.

What do you dislike about ECP?

Admin functions are sometimes confusing, but are the Customer Support is AMAZING! Review collected by and hosted on G2.com.

Jackie K.

CLIENT RELATIONS

Mid-Market (51-1000 emp.)

1/22/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"EXCEPTIONAL PROGRAM CONTENT"

5/5

What do you like best about ECP?

I LIKE HOW DIFFERNT AREAS OF THE PROGRAM WORK TOGETHER TO GET A COMLETE PICTURE OF YOUR WORK FLOW AND RESIDENT CARE. Review collected by and hosted on G2.com.

What do you dislike about ECP?

I THINK ECP NEEDS TO BE IN CONTACT MORE WITH FACILITIES TO KNOW WHEN THERE IS TURN OVER SO SOME POSSIBLE TRAINING OR ADVICE CAN BE GIVEN Review collected by and hosted on G2.com.

Response from Autumn Kniseley of ECP

edit

Thank you for taking the time to leave a review. Our real-time, hands-off interface makes it easy to automatically send medication & resident updates from your pharmacy’s system, resulting in a complete, seamless workflow. We are also happy to hear that ECP has supported your customers and staff to be more time efficient.

Verified User in Medical Practice

Enterprise (> 1000 emp.)

1/25/2021

"Easy to use system and great support team"

5/5

What do you like best about ECP?

ECP has a great design. Areas are labeled appropriately that make sense to the user. They notify of upcoming updates and seem to really take user feedback into account when making enhancements. Review collected by and hosted on G2.com.

What do you dislike about ECP?

Nothing that I can think of at this time. Review collected by and hosted on G2.com.

Response from Autumn Kniseley of ECP

edit

Thank you for leaving such a kind review. As the preferred Assisted Living software, we are happy to hear that our efforts to keep our customers informed are well noticed.

Our software is built around our customer's needs, so we value and encourage any feedback that will help you, your staff, and the residents you care for.

Please don't hesitate to reach out to us at 262-684-5600 x1 with any suggestions to enhance your ECP experience further.

Chase D.

Pharmacist

Mid-Market (51-1000 emp.)

1/25/2021

"Maggie at ECP is an amazing partner for all pharmacy integration transitions."

5/5

What do you like best about ECP?

Maggie is there to walk you through every step of the way. She takes the time to ensure all needs are met, from both the facility and pharmacy side. Review collected by and hosted on G2.com.

What do you dislike about ECP?

There is nothing to dislike! I have never had a bad experience working with ECP and value their continued partnership. Review collected by and hosted on G2.com.

Response from Cale Guin of ECP

edit

Thank you for the gleaming review. We are happy to hear that you are enjoying our software and are proud to be a partner with your exceptional company.