[ Ecom Ex... Reviews ](https://www.g2.com/products/ecom-express/reviews) [ Ecom Ex... Reviews ](https://www.g2.com/products/ecom-express/reviews) # Ecom Express Features ##### ## Dispatching (3) Route optimization Creates the most efficient route for users taking into account location, traffic and other factors Auto dispatch Automates delivery assignments by quickly assigning deliveries based on customer demand Order management Allows fleet managers to automatically adjust deliveries based on new customer orders. Show More ##### ## Customer portal (5) Status updates Provides customers with live status updates on the ETA of a delivery Real-time driver tracking Provides customers with live driver locations in order to better track their shipments Customer communication Allows customers to call or message thier driver. Customer feedback Allows customers to quickly review and rate thier customer experience Delivery customization Allows customers to choose a time window that they would like thier delivery to arrive Show More ##### ## Reports (3) Delivery metrics Provides metrics on deliveries such as distance traveled, on-time rates and feedback scores Heat maps Provides users with tools to idnetify where the most deliveries are taking place which can better inform delivery planning Driver rating Provides reports on driver ratings which allows fleet managers to make more informed decisions for promotions Show More ##### ## Driver tools (4) Delivery rescheduling Allows drivers to automatically reschedule deliveries on the occurence that the recieivng party is not home Proof of delivery Provides drivers with tools for electronic proof of delivery including timestamps, signatures and point of sale tools Onboarding Provides new drivers with interactive training which allows them to onboard quicker. Adaptive deliveries Provides tools to automatically update deliveries based on customer interaction or traffic conditions. 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