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Michael D.

Assistant Director of Customer Service

Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

5/11/2015

"Great Product, Stellar Service, Can't Find a Better Paratransit Solution"

5/5

What do you like best about Ecolane?

I love everything about the system, but the best part about the company is the people. Everyone knows the importance of the customer and also recognizes our need to provide the best service I can to my customers as well. I get prompt responses in times of need and am able to speak to a live person 24 hours a day. Review collected by and hosted on G2.com.

What do you dislike about Ecolane?

I honestly cannot think of anything I dislike about the product or the company. If I am forced to answer, how about a more vibrant color scheme on the DRT software. Review collected by and hosted on G2.com.

Recommendations to others considering Ecolane:

Listen to what the product is and know what it is that you want. Ecolane is an AWESOME product, but it is a tool, and if it isn't the right tool for your business, know if before you buy it. You wouldn't use a hammer to make intricate cuts that require a razor. Review collected by and hosted on G2.com.

What problems is Ecolane solving and how is that benefiting you?

We have reduced our dependence on our subcontractor usage without any addition of resources. This has saved us hundreds of thousands of dollars. We have also been able to provide a different model of service that is more efficient for us and our customers thanks to the implementation of Ecolane. Review collected by and hosted on G2.com.

Response from Jonathan Segal of Ecolane

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Thank you, Michael.

Although we're not fans of vaporware announcements, a "more vibrant color scheme" and significant usability and design improvements are on their way.

SK

Susan K.

Information Systems Director

Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

4/30/2015

"Ecolane DRT works very well for our organization."

4.5/5

What do you like best about Ecolane?

The best feature is the data availability. The real-time data assists in managing daily operating efficiencies resulting in increased customer satisfaction. The data and reporting capabilities are endless. We have been able to significantly reduce staff hours for purposes of reporting and data analysis since implementation of Ecolane DRT. Review collected by and hosted on G2.com.

What do you dislike about Ecolane?

Acknowledgement and resolution of non-critical support tickets is an area that could be improved. However, critical issues and support tickets are always addressed and resolved promptly. Review collected by and hosted on G2.com.

Recommendations to others considering Ecolane:

Be well prepared for an implementation such as this. The data must be clean (spotless) for a smooth transition to the Ecolane software (or any for that matter).

Communicate well with consumers, employees, subcontractors, and business partners in advance of implementation.

It is critical to have a dedicated Project Manager on staff to oversee the project from planning to completion. Review collected by and hosted on G2.com.

What problems is Ecolane solving and how is that benefiting you?

We had a number of procedural issues during the initial Ecolane implementation because of necessary changes in the way we operate and some resistance from consumers, subcontractors, and business partners, because "this is not the way we have always done it".

We also initially had some issues with the integrity of our data transferred from our previous software.

Due to the Ecolane reporting capabilities for billing and centralizing our Call Center through use of Ecolane software, we were able to reduce our staff by three full time positions.

We have noted improvements in on-time performance and trips per hour. Review collected by and hosted on G2.com.

Response from Jonathan Segal of Ecolane

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Thank you for the review, Sue.

I have shared your comments re: support responsiveness with the team here and asked that they reach out to you.

As always, your feedback is invaluable.

UA

Verified User in Accounting

Small-Business (50 or fewer emp.)

9/16/2015

"Director of Forest County Transportation"

2.5/5

What do you like best about Ecolane?

Not sure. If it would go by area instead of time it would be great for us. There are alot of nice features in it. Review collected by and hosted on G2.com.

What do you dislike about Ecolane?

I don't like that it is based on time rather than area. We live in the Alleghney National Forest and is very secluded. We travel 30 Miles no matter which way we travel to a grocery store or a medical appointment. This is not for a county like ours. Review collected by and hosted on G2.com.

Response from Jonathan Segal of Ecolane

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Thanks for taking the time to write a review and for sharing your thoughts.

We've had a lot of customers in similar geographic areas (e.g., rural and secluded) have success running their operations so I'm going to ask our professional services team to follow up with your agency and see how we might be able to support you here.

Thanks again for the feedback.

SN

Stacey N.

Executive Director

Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

5/6/2015

"The many benefits of using the Ecolane DRT system"

5/5

What do you like best about Ecolane?

The Perry County Transportation Authority (PCTA) converted to the Ecolane DRT system on August 8, 2013. Prior to our conversion to the Ecolane DRT, the PCTA was scheduling trips manually, providing our drivers with paper manifests, using two-way radios to communicate with our fleet and calculating and reporting data by hand. Additionally, the PCTA administrative staff were unable to perform compliance checks on our service.

Since our conversion to the Ecolane DRT, our transit agency is operating much more efficiently. The system is very user friendly for all transit staff - from drivers, to dispatchers, schedulers, reservation staff, fleet manager and administrators. All data is collected on driver tablets and provides the dispatch staff with real time positioning of the fleet. Since all data is readily available and easy to view, the PCTA has incorporated monthly compliance checks on all trips performed by our transit agency. Review collected by and hosted on G2.com.

What do you dislike about Ecolane?

The Perry County Transportation Authority (PCTA) is still utilizing an older version of the Ecolane DRT. Ecolane has added features to the system that will make the system even better. We are patiently awaiting the upgrade. Review collected by and hosted on G2.com.

Recommendations to others considering Ecolane:

We involved all of our staff in the process of setting parameters and we are all cross trained within the system functions. Our employees embraced the Ecolane DRT and are still very pleased with the software. Review collected by and hosted on G2.com.

What problems is Ecolane solving and how is that benefiting you?

We are reversing negative cash flow trends by using the Ecolane DRT. We are no longer printing paper manifests for our drivers and having administrative staff manually inputting the data for reporting purposes. We have been able to combine positions and reassign various job duties within our transit agency. We have saved time by utilizing the tablets to send messages directly to our fleet in real time and to be able to reassign trips to other vehicles in the event that the driver is running behind schedule.

The PCTA is performing a higher number of passenger trips monthly at a lower cost. Our monthly fuel prices have been cut by 40% on average. Additionally, administrative staff are able to utilize their time performing compliance checks and maintaining the daily operations. Review collected by and hosted on G2.com.

Response from Jonathan Segal of Ecolane

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Thank you for the positive review, Stacey.

Ecolane is proud to be a partner in Perry County's ongoing success.