---
title: Eclipse CMS4 Reviews
meta_title: 'Eclipse CMS4 Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Eclipse CMS4 works for a business like yours.
aggregate_rating:
  rating_value: 2.5
  review_count: 2
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Eclipse CMS4 Reviews
**Vendor:** Data Track Technology  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 2.5/5.0  
**Total Reviews:** 2
## About Eclipse CMS4
Eclipse CMS is a web-enabled call logging tool to provide your business with information on communication infrastructure preformance, utilisation, fraud, capacity and cost/billing.




## Eclipse CMS4 Reviews
  ### 1. Best Call Monitoring and Communication Management Tool

**Rating:** 3.5/5.0 stars

**Reviewed by:** Andrew G. | Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 13, 2022

**What do you like best about Eclipse CMS4?**

Eclipse CMS4 is best Sofware Application for Communication and Call tracking it have following cool features:
- Integration with Microsoft Teams
- Awesome Reporting and Analytics
- Easy to use, manage performance, cost control 
- We can manage Cross Charge Billing, Fraud Detection, QoS and Capcity etc..
-Window, SaaS and On Premise Support 

 and many more ...

**What do you dislike about Eclipse CMS4?**

Eclipse CMS4 is the best Software Application and I don't see any negative point in it. But it will be great if it have free version and trial versions so user can try it before purchase.

**What problems is Eclipse CMS4 solving and how is that benefiting you?**

Eclipse CMS4 is helping us manage in Call Monitoring, reporting and providing best analytics.

  ### 2. Stuck in the early 2000s

**Rating:** 1.5/5.0 stars

**Reviewed by:** sam s. | content editor, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 20, 2020

**What do you like best about Eclipse CMS4?**

The staff is great and whenever I send a message to support I always get a response quickly

**What do you dislike about Eclipse CMS4?**

The interface times out often. Some reports are more difficult to pull.

**What problems is Eclipse CMS4 solving and how is that benefiting you?**

We use it as our main crm. It mostly just holds all customer information in one place


## Eclipse CMS4 Discussions
  - [What is Eclipse CMS4 used for?](https://www.g2.com/discussions/what-is-eclipse-cms4-used-for)

- [View Eclipse CMS4 pricing details and edition comparison](https://www.g2.com/products/eclipse-cms4/reviews?open_modal_url=%2Fproducts%2Feclipse-cms4%2Fwishlists%3Fhost_path%3D%252Fproducts%252Feclipse-cms4%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-07-22+14%3A41%3A46+-0500&secure%5Bsession_id%5D=fb448999-ffa2-4946-8b7e-54d54d87b328&secure%5Btoken%5D=5a49c0a5e07030760d4883b2fa8ff996e62413d364e5f9f3ca7fa135a288c7c9&format=llm_user)

## Eclipse CMS4 Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

## Top Eclipse CMS4 Alternatives
  - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,054 reviews)
  - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,553 reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,452 reviews)