[ Eclipse AI Reviews ](https://www.g2.com/products/eclipse-ai/reviews) [ Eclipse AI Reviews ](https://www.g2.com/products/eclipse-ai/reviews) # Eclipse AI Features ##### ## Platform (3) Health Score Generates a score that represents the likelihood of customer churn and customer satisfaction. Customer Profiles Catalogues and organizes a profile for each customer where every data point is attributed to. Notifications Set alerts for customer profiles in need of urgent attention and resolution. Show More ##### ## Predictions (6) Service Quality Assurance Service quality is measured in real time to provide alerts to case managers on opportunities for improvement Analytics Provides dashboards and reports to describe profiles and trends. Revenue Impact Measures the business value of each customer and their contribution to the company bottom line. Artificial Intelligence AI technologies like NLP, NLU, and/or NLG are used to analyze and process text provided by customer interactions. Sentiment The product automatically discerns customer sentiment from text and/or calls for proactive action. Retention Calculates the likelihood of your customers continuing to use your product or leaving. Show More ##### ## Generative AI (2) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. 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