utpal D.
UD
utpal D.
Executive Data Management
Small-Business (50 or fewer emp.)
"Eclipse AI is powerful and simple. It captures all the customer experience data that I can analyse."
5/5
What do you like best about Eclipse AI?

It manages all our workshop survey data as a single source, efficiently and effectively

The Kanban Action board is simple and good at keeping actions on track. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Collecting the survey data could be simpler and more attractive way. Review collected by and hosted on G2.com.

JA
Jawad A.
CEO
Mid-Market (51-1000 emp.)
"Powerful tool that generates actions to improve our customer experience"
5/5
What do you like best about Eclipse AI?

Boost CX gives my senior management a direct insight into customer perceptions in an accurate and in-depth way—allowing us to be in a state of constant improvement on the journey of customer experience. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

I haven’t come across a downside yet; however they are evolving as a product, and at times we come up with some tweaks/suggestions to which they generally respond efficiently. Review collected by and hosted on G2.com.

Traffic C.
TC
Traffic C.
Small-Business (50 or fewer emp.)
"Easy to use, very helpful"
5/5
What do you like best about Eclipse AI?

Great experience and enjoyed getting trained by Saad for the platform. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Slight issues with buttons, e..g to edit, it will 'finish'/ close the work. Review collected by and hosted on G2.com.

SS
Shahnawaz S.
Small-Business (50 or fewer emp.)
"Eclipse AI is simple & easy to use."
5/5
What do you like best about Eclipse AI?

By leveraging all the survey data in a highly efficient and effective manner, the Kanban Action board offers a straightforward yet powerful solution for keeping tasks on track. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Nothing. Eclipse has some great features. Review collected by and hosted on G2.com.

Verified User in Construction
UC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Wonderful customer service and easy to use platform"
5/5
What do you like best about Eclipse AI?

Eclipse AI simplifies large amounts of data and provides simple training possibilities. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Sometimes the training suggestiosn can be similair to one another. May be useful to have the training suggestions combine to have no repeated actions Review collected by and hosted on G2.com.

AH
Abu H.
Manager Sales Transformation
Small-Business (50 or fewer emp.)
"Boost CX - A dynamic digital solution"
4.5/5
What do you like best about Eclipse AI?

Boost Cx solution allows us to summarize and analyze customer feedback in an organized process. Survey outcomes are visible using different charts, including downloading customized data. AI-based-recommended actions will enable one to make a strategic decision to improve customer experience, which is fantastic. Also, its customized and dynamic activity tracking scopes make it user-friendly. The overall solution is also helpful for any business study. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Providing scopes to download filtered or customized data and showing interdependency or correlation status between variables will make it more credible. Review collected by and hosted on G2.com.

MJ
Muhammad J.
Manager Human Resources
Enterprise (> 1000 emp.)
"Powerful Predictor and Preventer of Customer Churn"
4.5/5
What do you like best about Eclipse AI?

Its user-friendly design and ease of navigation makes it simple for us to manage our voice-of-the-customer data. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Need 1-click integrations with task management tools Review collected by and hosted on G2.com.

GM
Glen M.
CEO
Mid-Market (51-1000 emp.)
"BoostCX is simple, adaptable and provide real business insights"
4.5/5
What do you like best about Eclipse AI?

The Boost CX team is helpful, responsive and focused on providing a product that delivers meaningful results Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Nothing. The survey product delivers so much feedback, I want to use it every month. Review collected by and hosted on G2.com.

AG
Adrian G.
Head of Marketing
Mid-Market (51-1000 emp.)
"Excellent interface and user-friendly design"
5/5
What do you like best about Eclipse AI?

Having all the data in one place, being able to sort and filter and group answers. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Nothing, I like the ease of use and the features Review collected by and hosted on G2.com.

Iram N.
IN
Iram N.
Sales & Marketing Analyst
Mid-Market (51-1000 emp.)
"Powerful AI tool that makes our life easier"
4.5/5
What do you like best about Eclipse AI?

We spend less time analyzing customer feedback. The tool gives us suggested actions, which makes our life much easier Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

No issue yet. Everything works perfectly. Review collected by and hosted on G2.com.