---
title: Eclipse AI Reviews
meta_title: 'Eclipse AI Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 31 reviews by the users' company size, role or industry to
  find out how Eclipse AI works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 31
  scale: '5'
date_modified: '2026-07-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Eclipse AI Reviews
**Vendor:** Eclipse AI  
**Category:** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 31
## About Eclipse AI
Eclipse AI is a generative AI tool that helps predict and prevent customer churn. Eclipse AI unifies and analyses your omnichannel voice-of-customer data and gives you actionable intelligence to drive retention.






- [View Eclipse AI pricing details and edition comparison](https://www.g2.com/products/eclipse-ai/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-17+02%3A46%3A29+-0500&secure%5Bsession_id%5D=1f476b46-c325-4494-9b82-8a5a64b10183&secure%5Btoken%5D=5d9e97364c6e33b3a2e618c3eb5718c22fd983dd99d3528f1b0f956b9a8a8da6&format=llm_user)

## Eclipse AI Features
**Platform**
- Health Score
- Customer Profiles
- Notifications

**Predictions**
- Service Quality Assurance
- Analytics
- Revenue Impact
- Artificial Intelligence
- Sentiment
- Retention

**Generative AI**
- AI Text Generation
- AI Text Summarization

## Top Eclipse AI Alternatives
  - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews)
  - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,715 reviews)
  - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) - 4.4/5.0 (877 reviews)