--- title: Eclipse AI Reviews meta\_title: 'Eclipse AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 31 reviews by the users' company size, role or industry to find out how Eclipse AI works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 31 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Eclipse AI Reviews & Product Details Eclipse AI is a generative AI tool that helps predict and prevent customer churn. Eclipse AI unifies and analyses your omnichannel voice-of-customer data and gives you actionable intelligence to drive retention. * * * Seller [Eclipse AI](https://www.g2.com/sellers/eclipse-ai) Discussions [Eclipse AI Community](https://www.g2.com/products/eclipse-ai/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Saad Irfani Show More ## Pricing Pricing provided by Eclipse AI. ### Free Free 1 Users Per Month ### Professional Package (First 30 Days for Free) $142.00 5 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/eclipse-ai/pricing) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Gainsight Customer Success](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gainsight Customer Success") Gainsight Customer Success 4.5/5(1,754) ](https://www.g2.com/products/gainsight-customer-success/reviews) [ ![TeamSupport](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamSupport") TeamSupport 4.4/5(891) ](https://www.g2.com/products/teamsupport/reviews) [ View All Alternatives ](https://www.g2.com/products/eclipse-ai/competitors/alternatives) ## User Insights Average based on 31 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) UZ Umar Z. Marketing Small-Business (50 or fewer emp.) 6/5/2024 "Great tool to unify and analyse Voice of Customer Data" 5/5 What do you like best about Eclipse AI? Eclipse AI helps unify our customer data from different channels (calls, reviews, surveys) to give us the big picture, and help us understand our customers better. Review collected by and hosted on G2.com. What do you dislike about Eclipse AI? We just started using the tool, so not at the moment. Review collected by and hosted on G2.com. What problems is Eclipse AI solving and how is that benefiting you? Before Eclipse AI, our customer data was in silos. Eclipse AI has empowered us to unify all this data in one place making it easier for us to collect, analyze, and act on customer feedback. Additionally, the platform's AI-generated insights save us time analyzing vast volumes of data. Review collected by and hosted on G2.com. Show More 6/11/2024 Current UserValidated ReviewerSource: Organic CC Caitlin C. Small-Business (50 or fewer emp.) 7/10/2023 "Real-time Analysis of NPS survey data" 5/5 What do you like best about Eclipse AI? The Insights provided by the AI are saving us hours of analysis. They are always spot on and relevant to our clients. Review collected by and hosted on G2.com. What do you dislike about Eclipse AI? If Eclipse AI had an internal call recording system, we could easily record our interviews/surveys with our client’s customers. Eclipse AI does turn calls \> text \> insights but requires us to use 3rd party call recorder. Review collected by and hosted on G2.com. What problems is Eclipse AI solving and how is that benefiting you? We are an Australian-based customer experience consulting firm who work with companies around the globe using research to drive revenue. We’re using Eclipse AI as a primary research platform to analyse NPS survey data from our clients. With Eclipse AI, we can easily connect our client’s survey data. Eclipse presents this data in simple and powerful dashboard plus extracts insights from the data. It’s basically does most of the analysis for us and saves us heaps of time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Maqsooda F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maqsooda F.") MF Maqsooda F. Mid-Market (51-1000 emp.) 4/18/2023 "The consolidation of dispersed customer data" 5/5 What do you like best about Eclipse AI? I appreciate the fact that Eclipse AI offers not only comprehensive dashboards but also provides valuable recommendations for enhancing our customer experience and boosting sales, leveraging the analysis of our customer feedback data. Review collected by and hosted on G2.com. What do you dislike about Eclipse AI? At present, Eclipse AI does not integrate with our customers' Facebook reviews; however, the Eclipse AI team has communicated that this capability is in their product development plan. Review collected by and hosted on G2.com. What problems is Eclipse AI solving and how is that benefiting you? Our organization's customer feedback data is dispersed and compartmentalized, resulting in a lack of centralization. However, Eclipse AI has played a significant role in consolidating this information in a singular location, enabling distinct teams such as Sales, Operations, and Executives to access a single-source-of-truth. As a result, our company can now efficiently comprehend what our customers require. What I appreciate about Eclipse AI is that it not only offers dashboards but also recommends prioritized enhancements based on its evaluation of our data. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Naeem A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Naeem A.") NA Naeem A. Small-Business (50 or fewer emp.) 4/28/2023 "Very Useful Real-time Data-Driven Customer Insights" 5/5 What do you like best about Eclipse AI? I really benefit from the dashboards that are supported by real-time insights. Everything is easy to understand which makes it easy execute. Review collected by and hosted on G2.com. What do you dislike about Eclipse AI? Lack of integrations, but I have been assured they are working on this. Review collected by and hosted on G2.com. What problems is Eclipse AI solving and how is that benefiting you? Before Eclipse AI, our process of collecting and analysing customer feedback was very sporadic and disorganized. Eclipse AI is helping us collect and organize regular feedback from our customers, prospects, and other sales channel partners. Eclipse AI is also analysing the data for us which is freeing up our team’s bandwidth. We now have a better understanding of the needs of our customers so we can address them more effectively. Plus the AI is giving us powerful insights on how to improve targeting of prospects (to increase sales). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TC Tom C. Small-Business (50 or fewer emp.) 2/15/2023 "Eclipse AI is a powerful and simple platform to capture customer feedback and prevent customer churn" 4.5/5 What do you like best about Eclipse AI? Eclipse AI captures the customer experience data and turns that data into specific actions that I can use to strengthen relationships and increase retention, reducing the risk of losing customers, and increasing the opportunities to deliver more of our value proposition. Review collected by and hosted on G2.com. What do you dislike about Eclipse AI? The process to collect survey data could be made simpler, or more automated to make more streamlined. Review collected by and hosted on G2.com. What problems is Eclipse AI solving and how is that benefiting you? Eclipse is helping us understand more about customer needs and Trusted Impact’s performance in meeting those needs. It is helping align and communicate our value proposition and increase the customers understanding of our value proposition and the opportunities that we represent. It is helping identify the Trusted Impact service that is most attractive in the market allowing us to further cater to our customer base, and reinforce the service with existing clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. Web developer Small-Business (50 or fewer emp.) 5/9/2023 "Powerful insights from our voice-of-customer" 5/5 What do you like best about Eclipse AI? Eclipse AI has helped us unify customer review data from 130+ franchisees. It also generates valuable insights (based on AI analysis) which are being used by our marketing, ops, and training teams. Review collected by and hosted on G2.com. What do you dislike about Eclipse AI? More integrations with third party review sites such as yellow pages, Bark, etc. would be helpful. Review collected by and hosted on G2.com. What problems is Eclipse AI solving and how is that benefiting you? We’re a franchise group with over 130 franchisees. Each franchisee has their own Google My Business Reviews. Before Eclipse AI, it was a challenge for us analyse all those individual pages and identify what’s working and not working. Separately, we also do NPS surveys of our franchisee’s customers. Eclipse AI has helped us unify all that customer feedback data into 1 easy to use platform. It also does the analysis for us and provides us regular data-driven improvement insights. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic GP Gareth P. Mid-Market (51-1000 emp.) 4/13/2023 "Great tool for Franchise Organisations" 5/5 What do you like best about Eclipse AI? It consolidates all our Google Reviews and NPS survey results into one view to give us a clear overview of brand perception and satisfaction. It also uses ai to generate suggested actions for our team to follow up on Review collected by and hosted on G2.com. What do you dislike about Eclipse AI? Would like it if more review sites could be integrated such as Bark, Houzz, Yellow pages etc, but as I understand it, some of these are already in development for a future release. Review collected by and hosted on G2.com. What problems is Eclipse AI solving and how is that benefiting you? As a franchise group, we have over 100 Google my business platforms within our organization, and receive hundreds of NPS submissions each month. It has made managing all of these platforms and digesting this customer feedback far more efficient and we all have a clearer view. This has provided benefit to our Marketing, Training and Operations team in our planning Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MS Muhammad S. Enterprise (\> 1000 emp.) 4/17/2023 "Powerful Customer Churn Predictor" 4.5/5 What do you like best about Eclipse AI? The interface makes it very easy to connect our customer data from different sources i.e., surveys, phone logs, etc. The generative AI does the data analysis for us and is saving me more than 15 hours per month of analysis. Review collected by and hosted on G2.com. What do you dislike about Eclipse AI? Understanding initially the full extent of the value offered by Eclipse AI was a bit of a challenge. Review collected by and hosted on G2.com. What problems is Eclipse AI solving and how is that benefiting you? Eclipse AI is helping us get on the front-foot and become more proactive when it comes to improving our customer retention. The generative AI is providing us timely and very valuable intel on customer churn prediction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Travis B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Travis B.") TB Travis B. Head Of Customer Experience Enterprise (\> 1000 emp.) 4/20/2023 "Great tool to start your VoC journey" 5/5 What do you like best about Eclipse AI? - Easy to use. - Translates data into actionable insights. - Overall a very good UI with a simple interface to navigate through your results. - Unifies data from a variety of channels. Review collected by and hosted on G2.com. What do you dislike about Eclipse AI? - The AI insights and actions that are created still need to be reviewed and validated, which l hope evolves. - It needs a little hand-holding to get moving, but once you do, it is okay. Review collected by and hosted on G2.com. What problems is Eclipse AI solving and how is that benefiting you? Helping identify and action customer issues/concerns that impact retention, NPS and sales growth Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JS Julia S. Mid-Market (51-1000 emp.) 2/17/2023 "Impactful and powerful insights on improving Customer Retention" 5/5 What do you like best about Eclipse AI? Eclipse AI is helping us identify the underlying causes that lead to customer churn. This allows us to address the causes in a more proactive fashion. Since we started using Eclipse AI, we've seen a signficant improvement in our customer retention numbers. The AI analyses our voice-of-customer for us and is saving my team and I heaps of time. Review collected by and hosted on G2.com. What do you dislike about Eclipse AI? More 1-click integrations with workflow tools would be useful. Review collected by and hosted on G2.com. What problems is Eclipse AI solving and how is that benefiting you? It's hepling us solve 2 main problems 1) Consilidating our voice of customer data from various channels i.e. chat, reviews, surveys, calls 2) Analysing our data and providing powerful insights that are easy to action and execute Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by Eclipse AI. ### Free Free 1 Users Per Month ### Professional Package (First 30 Days for Free) $142.00 5 Users Per Month ### Basic Package $55.00 3 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/eclipse-ai/pricing) ##### ##### Eclipse AI Features Platform Health Score Customer Profiles Notifications Predictions Service Quality Assurance Predictive Analytics Revenue Impact [ View More Features ](https://www.g2.com/products/eclipse-ai/features) ##### Categories on G2 [Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention) ##### Explore More [Which file reader solutions have the easiest setup for non-technical users rated highly by practitioners?](https://www.g2.com/discussions/which-file-reader-solutions-have-the-easiest-setup-for-non-technical-users-rated-highly-by-practitioners)[Which app localization vendors offer transparent workflows and real-time visibility into project and task status?](https://www.g2.com/discussions/which-app-localization-vendors-offer-transparent-workflows-and-real-time-visibility-into-project-and-task-status)[What is the most affordable PDF editor for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-pdf-editor-for-smbs) [Top tools for providing clients with real-time project updates](https://www.g2.com/discussions/what-are-the-top-tools-for-providing-clients-with-real-time-project-updates)[Top media monitoring app recommendations](https://www.g2.com/discussions/top-media-monitoring-app-recommendations)[Best software for tracking ROI on marketing spend](https://www.g2.com/discussions/what-s-the-best-software-for-tracking-roi-on-marketing-spend) [Show MoreShow Less](javascript:void(0);)