--- title: Eclipse AI Reviews meta\_title: 'Eclipse AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 31 reviews by the users' company size, role or industry to find out how Eclipse AI works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 31 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Eclipse AI Reviews & Product Details Eclipse AI is a generative AI tool that helps predict and prevent customer churn. Eclipse AI unifies and analyses your omnichannel voice-of-customer data and gives you actionable intelligence to drive retention. * * * Seller [Eclipse AI](https://www.g2.com/sellers/eclipse-ai) Discussions [Eclipse AI Community](https://www.g2.com/products/eclipse-ai/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Saad Irfani Show More ## Pricing Pricing provided by Eclipse AI. ### Free Free 1 Users Per Month ### Professional Package (First 30 Days for Free) $142.00 5 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/eclipse-ai/pricing) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Gainsight Customer Success](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gainsight Customer Success") Gainsight Customer Success 4.5/5(1,754) ](https://www.g2.com/products/gainsight-customer-success/reviews) [ ![TeamSupport](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamSupport") TeamSupport 4.4/5(891) ](https://www.g2.com/products/teamsupport/reviews) [ View All Alternatives ](https://www.g2.com/products/eclipse-ai/competitors/alternatives) ## User Insights Average based on 31 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Sahar K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sahar K.") SK Sahar K. Sales & Marketing Analyst Mid-Market (51-1000 emp.) 5/26/2024 "A very facilitating tool" 4/5 What do you like best about Eclipse AI? The visual representations of data and control over filters to see through multiple data parhways Review collected by and hosted on G2.com. What do you dislike about Eclipse AI? Interface, it can be made more professional on outlook.and more easier may be. Review collected by and hosted on G2.com. What problems is Eclipse AI solving and how is that benefiting you? Data recording is much more easier and accessible. Earlier me and my team used to do data it on Excel but that was a cumbersome process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic YA Yeasir A. Mid-Market (51-1000 emp.) 6/29/2023 "Good platform for survey but there is improvement scope for AI features." 3.5/5 What do you like best about Eclipse AI? Graphs with data level. Filters are helpful. Review collected by and hosted on G2.com. What do you dislike about Eclipse AI? - AI-generated action point: The AI should be capable of generating the top 4/5 insights extracted from the full survey and provide relevant suggestions. What it does now is just provide a lot of data interpretation from each question/graph-- these interpretations are easily understandable by looking at the graphs at the first place, hence don't require separate interpretation. For example, a top insight from a particular survey could be- "Your customers are mostly unhappy just because they can't make enough money by selling your product". Suggestion-"Try revising customer benefits or provide better value." Review collected by and hosted on G2.com. What problems is Eclipse AI solving and how is that benefiting you? Understand customers' media consumption behavior. Identify what matters most to my customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ME Md E. Mid-Market (51-1000 emp.) 7/4/2023 "Eclipse AI - Engagement Survey" 3.5/5 What do you like best about Eclipse AI? The auto-generated analytics based on the submitted responses and the cross-co-relative analysis were insightful and helpful. Review collected by and hosted on G2.com. What do you dislike about Eclipse AI? The proposed actions list could have been better visualized with the statement parallel with the meaningful actions with examples. Review collected by and hosted on G2.com. What problems is Eclipse AI solving and how is that benefiting you? Eclipse AI generates analytics on different survey responses in the shortest possible time, whereas we had to do the analysis manually using other tools. It saves our time and energy and thus boosts efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ZS Zoe S. Mid-Market (51-1000 emp.) 9/11/2023 "Saad was fantastic" 4/5 What do you like best about Eclipse AI? Saad provides fantastic customer service, such a friendly and helpful guy The platform is great in terms of it is able to be customised and it is easy to understand the data Review collected by and hosted on G2.com. What do you dislike about Eclipse AI? Not exactly plug and play, some customisation is required, but that's fine! Review collected by and hosted on G2.com. What problems is Eclipse AI solving and how is that benefiting you? Not sure yet, as we will continue at another time when we are better resourced. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic IL Ian L. Mid-Market (51-1000 emp.) 5/4/2023 "Excellent service - easy to use - ability to grow into something truly epic" 4/5 What do you like best about Eclipse AI? The AI functionality and how it applies to all customer data points. The team are also really keen to grow the platform. Review collected by and hosted on G2.com. What do you dislike about Eclipse AI? There is still a lot of room for deeper analysis tools and perhaps just a cleaner look overall. Review collected by and hosted on G2.com. What problems is Eclipse AI solving and how is that benefiting you? Helping to measure and analyse the customer's feedback and behaviour to help the customer make better business decisions and improvement projects. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ES Emily S. Marketing Content Specialist Mid-Market (51-1000 emp.) 10/24/2022 "Excellent dashboard for understanding metrics and client feedback." 3.5/5 What do you like best about Eclipse AI? Dashboard reporting is extremely useful. Review collected by and hosted on G2.com. What do you dislike about Eclipse AI? Having to send out the survey to clients and chase for responses. Review collected by and hosted on G2.com. What problems is Eclipse AI solving and how is that benefiting you? Automation of NPS Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by Eclipse AI. ### Free Free 1 Users Per Month ### Professional Package (First 30 Days for Free) $142.00 5 Users Per Month ### Basic Package $55.00 3 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/eclipse-ai/pricing) ##### ##### Eclipse AI Features Platform Health Score Customer Profiles Notifications Predictions Service Quality Assurance Predictive Analytics Revenue Impact [ View More Features ](https://www.g2.com/products/eclipse-ai/features) ##### Categories on G2 [Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention) ##### Explore More [Which file reader solutions have the easiest setup for non-technical users rated highly by practitioners?](https://www.g2.com/discussions/which-file-reader-solutions-have-the-easiest-setup-for-non-technical-users-rated-highly-by-practitioners)[Which app localization vendors offer transparent workflows and real-time visibility into project and task status?](https://www.g2.com/discussions/which-app-localization-vendors-offer-transparent-workflows-and-real-time-visibility-into-project-and-task-status)[What is the most affordable PDF editor for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-pdf-editor-for-smbs) [Top tools for providing clients with real-time project updates](https://www.g2.com/discussions/what-are-the-top-tools-for-providing-clients-with-real-time-project-updates)[Top media monitoring app recommendations](https://www.g2.com/discussions/top-media-monitoring-app-recommendations)[Best software for tracking ROI on marketing spend](https://www.g2.com/discussions/what-s-the-best-software-for-tracking-roi-on-marketing-spend) [Show MoreShow Less](javascript:void(0);)