SS
Sarah S.
Lead medical biller
Small-Business (50 or fewer emp.)
"eCW"
4/5
What do you like best about eClinicalWorks?

You can integrate many systems within eCW and work from one screen instead of multiple screens. It makes it so much easier to process payments and view claims. Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks?

I use eCW and have found that sometimes some of the information is not easy to find on the reporting end of the system. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Simple platform, but lots of clicks"
3/5
What do you like best about eClinicalWorks?

eCw does not erase after you have written in the event of a system timeout, which I experienced in Cerner as a dietetic intern. Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks?

The server goes down seems like several times on certain weeks. When there have been ecw problems our EHR team let me know I could speak to an ecw rep but they never pulled through which was not great. That was in 2020. Also, there are too many unnecessary clicks I wish they could shave off on encounters and some buttons are so tiny you have to be precise where you click which is hard when you have 26 patients to see in one day. And they're app is rudimentary. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Excellent for staying patient centered and scheduled"
4/5
What do you like best about eClinicalWorks?

It is easy to send encounters to the clinic - Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks?

Can shut down, at times not load take a long time loading data. Review collected by and hosted on G2.com.

Zane A.
ZA
Zane A.
Private Tutor
Enterprise (> 1000 emp.)
"An all-in-one EHR platform that is amazing for clinics, but has some setbacks."
3.5/5
What do you like best about eClinicalWorks?

eCW is a great EHR, especially for clinics. Hence the name "clinic," its downloadable software allows ease of access when documenting patient charts, adding labs or medications, and other things pertaining to electronic health records. Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks?

This EHR does have some difficulties navigating through the different settings within a patient chart, as well as throughout the EHR itself. Some unfavorable user interfaces can be confusing, and they can be very buggy at times. One of the latest updates that I had while using eCW was probably my least favorite part about this software --- if you were inside the patient chart and making changes, nobody else was allowed to make changes simultaneously. This is something significant that I think should be reconsidered. At least enable real-time edits that everyone who has access to the patient chart can view it. Otherwise, it almost feels like it defeats the purpose of an electronic health record, where it should be saving time. Instead, it can take just as long as a written chart. Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Mid-Market (51-1000 emp.)
"eClinicalWorks is an effective software for improving the productivity of a healthcare practice."
4.5/5
What do you like best about eClinicalWorks?

What I like best about eClinicalworks are all the available features that allow me to complete every task within a healthcare office. It allows me to create claims, create payments, schedule patients, refund patients, manage patient accounts, generate administrative reports, and manage patient documents. In addition, you can collaborate with other staff and medical professionals through the "jellybean" features that include faxes, telephone encounters, and messaging. Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks?

The only dislike I have with eClinicalworks is that the software has instances where functions will freeze, causing me to wait for an extended period before being forced out of the application. This malfunction is inconvenient for those users working in a fast-paced environment and need the software to function correctly at all times. Also, I dislike the limited reports available, eClinicalworks should upgrade the variety of report tools available. Review collected by and hosted on G2.com.

Shawna D.
SD
Shawna D.
Administrative Assistant
Mid-Market (51-1000 emp.)
"Very easy EHR"
5/5
What do you like best about eClinicalWorks?

After using other electronic health record programs I find EClinical a dream. The ease of documenting different information is amazing. From being able to document medical information to even just general visitation notes. It's easy to navigate and super easy to learn. Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks?

Really the only thing I dislike is how fast it does auto log out and also the having to change the password so freaquently. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
"Very helpful and intuitive EHR software!"
5/5
What do you like best about eClinicalWorks?

eCW is super intuitive and I love the customizations and how you can access from a protected browser. For a hybrid work schedule, this has been immensely useful. Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks?

I dislike that some of the customizations I would like are not available. Additionally the button icons are not always intuitive until after you are oriented to the interface. Review collected by and hosted on G2.com.

Dawn D.
DD
Dawn D.
Chief Executive Officer
Mid-Market (51-1000 emp.)
"Basic EHR"
4/5
What do you like best about eClinicalWorks?

I like that it has been customizable to many of our needs. Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks?

The customizations often take some time to implement. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"eCW Review"
1.5/5
What do you like best about eClinicalWorks?

Ease of use for clinical users. Ease of navigation Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks?

There are multiple sections that information does not transfer between, and would often result in users having to enter same information manually multiple times Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Ecw ehr"
5/5
What do you like best about eClinicalWorks?

This EHR is very easy to use. Searfor records n saving them is easy. Review collected by and hosted on G2.com.

What do you dislike about eClinicalWorks?

Having to disconnect from VPN services to connect to the Ehr Review collected by and hosted on G2.com.