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UB

Verified User in Building Materials

Small-Business (50 or fewer emp.)

10/2/2023

"eclincher makes posting to Social Media Platforms seamless."

4.5/5

What do you like best about Eclincher?

eclincher allows me to post to multiple client's platforms via one post creation. Review collected by and hosted on G2.com.

What do you dislike about Eclincher?

It is really not a limitation of eclincher, but certain social media platforms require the renewing of "tokens". Review collected by and hosted on G2.com.

SA

Steph A.

Contributor

Mid-Market (51-1000 emp.)

2/3/2022

"Best social media management tool!"

5/5

What do you like best about Eclincher?

I appreciate eClincher's ability to tag posts so that I'm able to track how often we post about certain topics. I also appreciate the built-in analytics tools and opportunity to track so many platforms (including Google Analytics). I'm also very thankful for their AMAZING customer service - that alone is 5 out of 5 stars! Review collected by and hosted on G2.com.

What do you dislike about Eclincher?

I don't have any dislikes with eclincher. I wish there was a way to manage Instagram stories, but I'm assuming its an API/Instagram issue and not an eclincher issue. Review collected by and hosted on G2.com.

LC

Liana C.

Software QA Engineer

Computer Software

Mid-Market (51-1000 emp.)

1/17/2023

"eclincher has the best social network data visualization"

4.5/5

What do you like best about Eclincher?

This program is made for great things, one of which is accurately visualizing a social network's sales and social interaction reach. The reports this application generates are very detailed and specific and can be used for display at business meetings. Review collected by and hosted on G2.com.

What do you dislike about Eclincher?

It is very complicated to communicate with any support operator; I don't understand why this element is so cumbersome. Review collected by and hosted on G2.com.

What problems is Eclincher solving and how is that benefiting you?

We have taken full advantage of the product, specifically for our brand. We have control of everything generated through the reach or success of publications on social networks or digital platforms through strategic links. We can work in constant evaluation thanks to the statistical data provided by the clincher. If your company lacks solidity in data analysis and results are liquidated, as demonstrated by analytical reports, I recommend using capper. You will be able to have a tool that relies on the evolutionary process of social networks. Review collected by and hosted on G2.com.

UM

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

9/28/2023

"Good basic social media posting functionality"

4/5

What do you like best about Eclincher?

Relatively easy to post to all channels, good basic funtionality Review collected by and hosted on G2.com.

What do you dislike about Eclincher?

Tags don't always populate for different channels Review collected by and hosted on G2.com.

KG

Kiesha G.

Company Director

Small-Business (50 or fewer emp.)

2/5/2019

"The best social media management platform... by far"

5/5

What do you like best about Eclincher?

The features are incredible. So easy to use. I love the 24hr support (which I use regularly). The best thing is that the platform is just getting better and better. They clearly listen to what their customers want because every update is just AMAZING. Instagram hashtag suggestion is amazing. Publishing without push notifications is incredible. Feed/keyword monitoring is powerful. Can't wait to start making use of the influencer feature. Now you can post to reels and post carousels without push notifications I honestly couldn't ask for much from the platform Review collected by and hosted on G2.com.

What do you dislike about Eclincher?

Genuinely there is nothing more I could ask for. I requested for a change to be made to improve UX but it was very minor. I hope they improve the account/feed activities you can do on LinkedIn but other than that eclincher is 10/10 Review collected by and hosted on G2.com.

Recommendations to others considering Eclincher:

Do it Review collected by and hosted on G2.com.

What problems is Eclincher solving and how is that benefiting you?

I am a one man band at the moment and eclincher makes managing multiple accounts much easier. My productivity has improved dramatically and it has given me more free time to get on with other tasks Review collected by and hosted on G2.com.

BH

Ben H.

Digital Marketing Manager

Small-Business (50 or fewer emp.)

9/28/2023

"Good price"

3.5/5

What do you like best about Eclincher?

quick support when we need it from eclincher Review collected by and hosted on G2.com.

What do you dislike about Eclincher?

occasional issues with preview vs actual posts Review collected by and hosted on G2.com.

RS

Rick S.

Marketing

Small-Business (50 or fewer emp.)

11/17/2022

"Great Tool With Most Features"

5/5

What do you like best about Eclincher?

I really like that eclincher has a social media tool that offers most of the top features. Everything is simple to use, but the top reason I love eclincher is that their support is the best in the industry. Review collected by and hosted on G2.com.

What do you dislike about Eclincher?

I wish they had a mobile app. I understand that they used to have one and removed it. I would like to see a better feature for hastag lists and the ability to post to instagram and facebook stories. Review collected by and hosted on G2.com.

Response from Laura Minafo of Eclincher

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Hi Rick! Thank you for taking the time to leave us a review, we're always looking for feedback and valuable suggestions from our customers. I'm really glad to hear you're finding eclincher a top solution for your team. With regards to the mobile app, we do have one available, you can find it on your Play Store/App Store. Shall you have any questions, do not hesitate to contact us through the live chat on our website - our team is live 24/7!

KM

Konstantinos M.

Communications Specialist

Small-Business (50 or fewer emp.)

11/23/2022

"Saving time with eclincher"

4.5/5

What do you like best about Eclincher?

- Scheduling options help plan ahead and have peace of mind

- Handles also save me time by having already tagged the accounts I need to tag on my posts

- Customizing channel helps tailor making the content Review collected by and hosted on G2.com.

What do you dislike about Eclincher?

- Posts failing to publish many times and the reason not being clear

- Not being able to tag personal profiles on LinkedIn and Facebook

- Problem solving via live chat could be done faster Review collected by and hosted on G2.com.

BP

Benjamin P.

Creative Director

Small-Business (50 or fewer emp.)

8/26/2022

"Best social media management software I've used, and BEST customer service I've ever expericenced."

4.5/5

What do you like best about Eclincher?

I find the adding and managing of accounts really easy. the functionality of user accounts and priviledges for each is great, let's me build the workflow to avoid mistakes and keep a great overview of upcoming planned content across channels. Review collected by and hosted on G2.com.

What do you dislike about Eclincher?

The interface isn't as modern in design or as simple in the layout, so there is a small learning curve to use it effectively, but the customer service is immediate and they don't stop helping until you're happy. they take feature requests seriously and are always adding new coverage as the social media landscape changes. Review collected by and hosted on G2.com.

What problems is Eclincher solving and how is that benefiting you?

easy to dump all my client's accounts in and manage them easier. i can set up workflows to keep people on task, and give them access to only what i want them to have and only what i want them to be able to do, reducing the possibility of posts going out without approval or with mistakes. setting up scheduled posts across multiple accounts in advance is easy and fast, that's the biggest thing for me. Review collected by and hosted on G2.com.

PN

Phil N.

Associate Producer / UPM (Contract)

Small-Business (50 or fewer emp.)

2/17/2023

"Inherited eClincher, but ended up moving to a different product."

2.5/5

What do you like best about Eclincher?

As a social media manager and content strategist, eClincher does well to cover its bases of channel connectivity and reach. It's great for its built-in analytics and visualization to help pinpoint segment data -- hands down the best part of this product. Review collected by and hosted on G2.com.

What do you dislike about Eclincher?

The deal breaker with eClincher which precipated our move was how cumbersome it was to get support operators that were real people. Moreover, the pricing structure changes priced itself out of competing brands that offered more bells and whistles and faster customer service reps. Review collected by and hosted on G2.com.

Response from Gilad Salamander of Eclincher

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Thank you for your feedback, Phil.

eclincher provides a live chat support 24/7 with average response time of less than 1 minute. We also offer all our users the ability to schedule time with us right from the website or the app. I understand the legacy price update was affecting your decision to move to a competitor. Over the years, eclincher kept adding new features, support personnel (no bots!) and more value with same price. This was the first pricing update of legacy accounts in over 8 years. Hopefully, we can gain back your business in the future.

Thanks again, the eclincher Team.