The fact that it is specifically designed for our industry Review collected by and hosted on G2.com.

some of the reporting is not adequate in regards to accounting Review collected by and hosted on G2.com.

I like how much more professional it generates our invoices like how they look and how I can invoice and email it with just a couple clicks. You could even do mass invoices all at once which our old software was unable to do any of this. Review collected by and hosted on G2.com.

The crashes. I get a lot of the same errors. ( IT has sent tickets for this). For me personally it happens when doing a lot of invoicing. Also when inputting payroll hours the dates change on their own sometimes (back dates) and it messes up the total amount of hours. This has been addressed. Review collected by and hosted on G2.com.

The in depth equipment tracking, and immense amount of detail. The integration of RFS keeps the staff at the office up to date with the technician is doing. This allows for the fastest response time and keeps our customers happy. Review collected by and hosted on G2.com.

The service agreement module is not as user friendly with commercial repair companies. Larger chain retailers will change their call schedule from year to year and GE wants to renew them with the exact same schedule as the year prior, even if I choose a new start month on the summary screen.

The auto renew option is not reliable, and if I am renewing 30 contracts that month it kicks me back to the beginning so i have to scroll through each renewed customer to get to the next one on my list. When I do a service agreement lookup there is no date range to search by. Review collected by and hosted on G2.com.

Accounting, Payroll, and Inventory Management are all included. No integration points required. Provides an end-to-end solution for your business. Review collected by and hosted on G2.com.

Lacks ability for user led configuration changes to field labeling, form layout, and workflow triggers (unlike powerhouse competitors; ServiceMax, Salesforce, and Dynamics365 Field Service). Also, unless you want to pay a significant fee for each new employee, training materials are limited and relies heavily on customer created documentation, videos, and tribal knowledge. Review collected by and hosted on G2.com.

Being able to see the over the counter sales history. You do not have to open up each order to see items. They are displayed when you highlight any particular order. I also appreciate the Davisware Support team. Especially, Karen & Barbara, both have been patient and helpful. Review collected by and hosted on G2.com.

Too repetitive. Extremely difficult to trace part usage. All vendor part returns forced through one location, (main warehouse), instead of returning from a service order or job. Too geared towards accounting. Review collected by and hosted on G2.com.

Multiple programs all work together. Totally encompassing Review collected by and hosted on G2.com.

things are not fully developed before they are launched and not thought through. The program crashes some days, multiple times a day without warning. Review collected by and hosted on G2.com.

I like the versatility, and equipment database which helps track warranty equipment for locations. Review collected by and hosted on G2.com.

Some of the features I cannot turn off which in turn makes me find work arounds resulting in multiple clicks to allow me to continue. Review collected by and hosted on G2.com.

Its a powerful tool with a lot of flexible versatility. Review collected by and hosted on G2.com.

It is far too complicated with very few straightforward guides that aren't overly wordy. Review collected by and hosted on G2.com.

Inventory and warehousing is easy and intuitive, Service calls are easy to take Review collected by and hosted on G2.com.

Poor support despite years of attempted improvement, reporting tools are obtuse and not user friendly Review collected by and hosted on G2.com.

Personal service. Constantly advancing technology. Ease of use. Customer involvement in development. Review collected by and hosted on G2.com.

Reoccurring system bugs are our biggest issue. Review collected by and hosted on G2.com.