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MJ

Marshall J.

Managing Editor

Small-Business (50 or fewer emp.)

6/22/2021

"Extremely disappointed"

1.5/5

What do you like best about Echobox?

I can see how this service might be helpful for publishers but it was no help to us because we have integrations built into our website. Review collected by and hosted on G2.com.

What do you dislike about Echobox?

Their sales promises did not match performance at all. Our traffic started dropping almost immediately upon using the service and started to return as soon as we turned it off, three months after implementing. Another six weeks later, we are still trying to claw our way back. The sales presentation makes it appear that you can use all of their services but in reality, you have to pick and choose because news judgment simply cannot be managed by a machine. It started publishing two week old news stories, creating all kinds of headaches with readers and sources. When we adjusted that, it left us with nothing of value. The automatic resharing based on their 'algorithm' killed our Facebook reach and clicks. Worst is the company makes you sign up for a year minimum. So we're stuck paying for a service that doesn't work and efforts to reach the company to discuss this are ignored. Look elsewhere. Review collected by and hosted on G2.com.

Response from Echobox of Echobox

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Dear Marshall,

Thank you for sharing your feedback, and we are sorry to hear that you have not had a positive experience. We work with over 1,000 publishers globally of all types, sizes and needs. They experience significant gains in performance and efficiency when using Echobox, which is why they continue to use our solution year after year. We also publish case studies and white papers in collaboration with our publisher clients. Publishers achieve the best results when following our recommendations for publishing on social media. Our Customer Success team remains available to help you optimize your use of Echobox in order to improve your results.

Kind regards,

The Echobox Team

CT

Christos T.

owner

Small-Business (50 or fewer emp.)

1/9/2022

"A must need for any media / ecomm company."

5/5

What do you like best about Echobox?

Easy onboarding, easy to use and a lot of bang for the buck. Review collected by and hosted on G2.com.

What do you dislike about Echobox?

Don't dislike anything - I would love to be able to push FB stories with it. Review collected by and hosted on G2.com.

AO

Verified User in Online Media

Small-Business (50 or fewer emp.)

11/22/2021

"A simple tool that unties your hands"

5/5

What do you like best about Echobox?

It is simple, easy to operate, saves time and brings in impressive results! Review collected by and hosted on G2.com.

What do you dislike about Echobox?

I would like an option for Facebook stories added, in the future Review collected by and hosted on G2.com.

LL

Lena L.

Account Director

Small-Business (50 or fewer emp.)

11/4/2021

"The opposite happened : our reach was worse"

0/5

What do you like best about Echobox?

Available and nice team

Quite easy to use Review collected by and hosted on G2.com.

What do you dislike about Echobox?

The performance did not match the promised performances.

Our reach was WORSE after using it, and since we paid for a whole year, they did not refound Review collected by and hosted on G2.com.

Response from Echobox of Echobox

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Dear Lena,

Thank you for sharing your feedback and we are sorry to hear you were unhappy with your experience. Please note that publishers achieve the best results when following our recommendations for using Echobox to publish on social media. More than 1,000 publishers globally of all types, sizes and needs use Echobox, and they experience significant gains in performance and efficiency which is why they continue to use our solution year after year.

Please feel free to reach out to our team should you have any questions.

Kind regards,

The Echobox Team

CS

Christian S.

Small-Business (50 or fewer emp.)

11/21/2020

"Efficient way to manage social media albeit often running into technical difficulties"

3.5/5

What do you like best about Echobox?

Their scheduling process is seamless. For a multi-tasker it makes it easy to post content on pages ahead of them and edit them accordingly should the need arise. It is specially helpful in determining which content will work best at what time thanks to their optimization tool. Review collected by and hosted on G2.com.

What do you dislike about Echobox?

Often times—one or twice a month—we’d run into a problem: a post that can’t be run, or a prompt, scheduled post that doesn’t proceed as drafted. Review collected by and hosted on G2.com.

Recommendations to others considering Echobox:

It’s efficient in helping manage social media, running analytics, and acting accordingly for strategy and planning. Review collected by and hosted on G2.com.

What problems is Echobox solving and how is that benefiting you?

Optimization and content planning. It saves you time and brain cells. As a social media manager, it is a helpful tool in determining which stories to put out at what time. Review collected by and hosted on G2.com.

Response from Echobox of Echobox

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Hi Christian,

Thanks for your feedback. We love to hear that Echobox is helping you manage your social media efficiently.

Our team is investigating the technical issues you cited. This is quite rare to hear, as we offer 99.9% uptime to our customers and our systems have been built to allow full scalability and reliability, even in the most advanced use cases.

Should you encounter any issues, please contact our support team who are available 24/7 and will follow up with you promptly.

Kind regards,

Echobox

MU

Miranda U.

Weekend Editor

Mid-Market (51-1000 emp.)

8/25/2020

"Echobox makes social media simple"

5/5

What do you like best about Echobox?

Echobox is extremely easy to use, even for people who are not familiar with social media posting. For me, the difference between Facebook's Business Manager to Echobox is astounding. It's so much more intuitive and has way more functionality. Tracking is automatically added to links, you can post cross-platform simultaneously (e.g. to Facebook and Twitter), you can either let Echobox optimise your posts, or choose a window or exact time yourself, posts are simple to edit, and you can A/B test every aspect of a Facebook post to see what makes your audience click. There are also inbuilt analytics and the customer support team is excellent. Finally, it's a breeze to reshare any previous posts. I save about 10 hours every week, and we've seen a 43% increase in Facebook clicks and a 59% increase in Facebook traffic. Finally, I Review collected by and hosted on G2.com.

What do you dislike about Echobox?

Honestly nothing, it's made my job so much more efficient, allowing me to spend more time crafting thoughtful captions and headlines and selecting the perfect image. Review collected by and hosted on G2.com.

What problems is Echobox solving and how is that benefiting you?

Time management is a huge one. It's so fast and simple to use that I am able to spend more time actually creating my dozens of daily posts rather than fighting with Business Manager, and jumping between Facebook and Twitter to post the same content. I also love the A/B testing feature, as it lets me see what the audience actually prefers, which is sometimes in opposition to what I originally assumed. It's also very easy to see what I have scheduled so there's no accidental overlap. Finally, it's easy to schedule posts for my off hours with either the optimise or time window features. Review collected by and hosted on G2.com.

UO

Verified User in Online Media

Mid-Market (51-1000 emp.)

2/23/2021

"Review on Echobox"

4.5/5

What do you like best about Echobox?

The luxury of time Echobox offers its users. Review collected by and hosted on G2.com.

What do you dislike about Echobox?

The fact that Echobox is unable to directly share to Instagram stories Review collected by and hosted on G2.com.

Recommendations to others considering Echobox:

We live in a world where organizations thrive as much as possible to make prudent use of their time and Echobox serves as the right tool for ease of social media management that efficiently saves time and actually delivers the right output. Review collected by and hosted on G2.com.

What problems is Echobox solving and how is that benefiting you?

Before Echobox we have always had to manually share all our social media posts but now we are able to live all that in the hands of Echobox to almost everything. Review collected by and hosted on G2.com.

CC

Christophe C.

Directeur Général Demain Saison 2 (Demain TV et MCETV)

Small-Business (50 or fewer emp.)

4/1/2021

"Echobox is an excellent social media management tool"

4.5/5

What do you like best about Echobox?

We manage our social networks with Echobox and the tool is comprehensive and very useful for Facebook, Twitter, and Instagram. It is a huge time saver and has brought us excellent results very quickly. Review collected by and hosted on G2.com.

What do you dislike about Echobox?

We have nothing to reproach Echobox for, the tool is really very useful. Review collected by and hosted on G2.com.

FC

Fatima Cielo C.

Deskman

Mid-Market (51-1000 emp.)

8/11/2020

"Convenient"

5/5

What do you like best about Echobox?

Echobox is easy to use and provides convenience. I work in an organization that has a limited workforce. Echobox helped us a lot in managing our social media accounts. We used to spend so many hours posting content on social media, limiting the number of post per hour to make sure that we do not flood the feed of our followers. It was hard since we needed to post at least 50 content per day on social media. When we started using Echobox, everything changed. We just post everything via Echobox and just let it do its thing. We use the "optimal option" for not so urgent posts and we use the "now" option for more pressing posts. The idea that you can also control the time of the post has been very helpful to us. Echobox is really a great tool and we highly recommend it. Review collected by and hosted on G2.com.

What do you dislike about Echobox?

What I really don't like is the fact that it is sometimes not compatible with Twitter. Based on my experience, we've been locked out of Twitter for about 7 times because of Echobox. The IT people told the management that there is a conflict between the two that's why we got locked out. We had to verify several times that we own the account. Review collected by and hosted on G2.com.

Recommendations to others considering Echobox:

If you manage multiple social media pages and you lack manpower, use Echobox. Life will be easier. Review collected by and hosted on G2.com.

What problems is Echobox solving and how is that benefiting you?

We share at least 50 stories per day. We cannot flood the feed of our followers so we make sure there are intervals in social media posts. Our graveyard shift used to work longer because of this. They are not allowed to go home until all stories are posted. Echobox saved us a lot of time. The graveyard shift really thanked the management after we started using Echobox. Review collected by and hosted on G2.com.

TP

Thomas P.

Teamlead Sports Digital

Small-Business (50 or fewer emp.)

3/2/2021

"Simple way to manage social media channels"

4.5/5

What do you like best about Echobox?

The scheduling process is real simple and straight forward. You can manage many postings on many channels in a short time. Very smart and fast. Review collected by and hosted on G2.com.

What do you dislike about Echobox?

Sometimes - 1 or 2 times per month - there a technical difficulties: a post that can’t be run, or a prompt, scheduled post that doesn’t proceed as drafted. Or a re-connection of the Instagram-account is needed. But the 24/7 support is fantastic. Review collected by and hosted on G2.com.