--- title: Echo Labs Reviews meta_title: 'Echo Labs Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how Echo Labs works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 10 scale: '5' date_modified: '2026-08-10' parent_category: name: Translation Services url: https://www.g2.com/categories/translation-services --- # Echo Labs Reviews **Vendor:** Echo Labs **Category:** [Closed Captioning Services](https://www.g2.com/categories/closed-captioning-services) **Average Rating:** 4.5/5.0 **Total Reviews:** 10 ## About Echo Labs Echo Labs is a cutting edge captioning platform built for higher education. We believe that proactive accessibility should be the default in every institution across the country, and that starts with radically lowering the cost of captioning. Starting at just $0.50 per minute, our proprietary technology makes caption compliance 3x more affordable than what most pay for today, allowing our partners to free up millions every year to reinvest in their people and expand support for their student body. Are you part of a university? Join our Accessibility First Grant Program today and receive 100 hours of captioned content for free. Reach out to us at sales@el.ai to learn more! ## Echo Labs Reviews ### 1. Captioning Service Marked by Disorganized Service and Broken Commitments. **Rating:** 1.5/5.0 stars **Reviewed by:** Alexa T. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Echo Labs?** Their captions were, for the most part, pretty accurate. We submitted videos in a variety of subject areas that use a very technical vocabulary. Only a handful of changes needed to be made after receiving the caption files back. Their platform's integration with tools like Panopto shows an effort to streamline the captioning process for a variety of organizations. **What do you dislike about Echo Labs?** Echo Labs offers a captioning service that we found to be highly problematic in its execution. We submitted our videos through an integration with Panopto, expecting a smooth and organized process. However, the service failed to process videos in the order they were submitted, leading to a disorganized return of files. Instead of keeping our videos grouped according to the order we uploaded them, Echo mixed them up, which forced our team to spend significant time manually sorting and organizing them back into their respective classes. This lack of organization on their end created many hours of work for us, undermining the efficiency that we hoped to achieve by outsourcing the captioning in the first place. The customer service experience with Echo was similarly frustrating. While the team at Echo initially seemed dedicated to resolving our issues, their actions did not align with their promises. Despite our multiple attempts to communicate our concerns and the clear terms of our contract, Echo failed to deliver on their promised 1,000 hours of video. Instead, they offered only 200 hours as a "goodwill gesture," while simultaneously placing the blame on us for their inability to meet their obligations. Communication with Echo was often contradictory and unproductive. Despite numerous emails and phone calls, the company repeatedly shifted responsibility and attempted to renegotiate the terms after we had already fulfilled our end of the agreement. Overall, our experience with Echo Labs has been disappointing and counterproductive. Instead of reducing our workload, working with Echo created more challenges and complications for our team. The disorganization in video processing and the failure to honor their commitments resulted in additional work that we had not anticipated. We would not recommend Echo Labs to other institutions looking for reliable and professional captioning services, as their processes and customer service left much to be desired. **Recommendations to others considering Echo Labs:** If you're considering Echo Labs for captioning services, it may be a useful option if you have a very small number of videos to submit. Their integration with platforms like Panopto can simplify the process for a limited volume of content. However, for larger organizations or institutions with significant captioning needs, I would recommend finding another provider. The disorganization in processing and the challenges we faced with meeting commitments indicate that Echo Labs may struggle to handle larger projects effectively. For those with substantial or time-sensitive captioning requirements, seeking a more reliable and experienced provider would likely be a better choice. **What problems is Echo Labs solving and how is that benefiting you?** Echo Labs aims to solve the problem of making video content accessible by providing captioning and transcription services which can benefit viewers who are Deaf, have hearing loss, or who do not have a quiet place to videw the videos. - [View Echo Labs pricing details and edition comparison](https://www.g2.com/products/echo-labs/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A23%3A14+-0500&secure%5Bsession_id%5D=c520c47c-39de-4ffb-82b4-66d7347708b9&secure%5Btoken%5D=98a10c14a0dc5f8dc7ad1c9790ea2809b4649f739c7a9944aa89f6aec66024a8&format=llm_user) ## Echo Labs Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Echo Labs Alternatives - [3Play Media](https://www.g2.com/products/3play-media/reviews) - 4.6/5.0 (202 reviews) - [Wordly AI-Powered Interpretation](https://www.g2.com/products/wordly-ai-powered-interpretation/reviews) - 4.6/5.0 (199 reviews) - [Videolinq](https://www.g2.com/products/videolinq/reviews) - 4.5/5.0 (67 reviews)