EBQ Reviews & Product Details

GM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

I've utilized EBQ a few times in the last 5 years. They helped qualify inbound calls before we put prospects on the phone with an account exec. This frees up the AE to talk to qualified pipeline and keeps them on the phone working on demos and deals rather than qualifying leads. Review collected by and hosted on G2.com.

What do you like best?

Really easy to use. Very responsive and professional. Great communications with weekly check-ins to discuss progress and roadblocks (and we cancel the meetings or finish them early if there's less to talk about). Review collected by and hosted on G2.com.

What do you dislike?

Can't think of anything. Kind of new to outsourcing this away from our office, but it worked great. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We needed to scale our phone operations. They helped us add phone reps quickly! Review collected by and hosted on G2.com.

Show More
Show Less

EBQ Overview

What is EBQ?

Save time, money, and effort. We can eliminate the need to continuously hire and train an inside lead generation staff. Let EBQ provide you with a team of B2B appointment setting professionals that will call on behalf of your company. We cold call new prospects, follow-up on marketing leads, and even conduct market research. We provide whatever your reps need to keep them focused on selling.

EBQ Details
Website
Discussions
EBQ Community
Languages Supported
English
Product Description

EBQ provide you with a team of B2B appointment setting professionals that will call on behalf of your company.


Seller Details
Seller
EBQ
Company Website
Year Founded
2006
HQ Location
Austin, TX
Twitter
@EBQuickstart
488 Twitter followers
LinkedIn® Page
www.linkedin.com
250 employees on LinkedIn®
Show More

EBQ Screenshots

Answer a few questions to help the EBQ community
Have you used EBQ before?
Yes

EBQ Reviews

Write a Review
Filter reviews
LinkedIn®
Connections
Popular Mentions
Showing 9 EBQ reviews
Popular Mentions
Showing 9 reviews
Filter Reviews
Filter Reviews
Sort by
Ratings
Company Size
User Role
For Category
All Industries
Location
Region
Already have EBQ?
Write a Review
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

Setting up demos for our flagship product Review collected by and hosted on G2.com.

What do you like best?

Nice people, promising literature, accessible Review collected by and hosted on G2.com.

What do you dislike?

Poor performance, poor execution, did not take full advantage of our assets, cookie-cutter design. I provided multiple opportunities for them to dial in an approach that would leverage our 20-years of experience but they continued with their cookie cutter approach. They admitted the rep assigned to our account was new and not the best fit, they also acknowledged they failed to properly follow up with leads from content consumption on our site but offered no goodwill to compensate. When I asked for a plan I got excuses and nothing in writing that conveyed any sense of confidence that this company could deliver. At the end of the day its just a bunch of people sending emails and making phone calls. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Shop around Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

I canceled the service Review collected by and hosted on G2.com.

Show More
Show Less
Vice President, Client Sales
Insurance
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

We asked EBQ and a competitor to go head to head for 3 months generating leads in our market. We took a list, split it evenly, trained both companies on our pitch and conversation, and let them roll. Review collected by and hosted on G2.com.

What do you like best?

They are so professional. They do what they say they're going to do, and then some. They also go month to month on their engagements, meaning they have to perform. Review collected by and hosted on G2.com.

What do you dislike?

It is going to take 2- 3 months for them to hit their stride, but that's to be expected. And I guess if pressed, I'd say that I'd love to be able to hear (via recording) the conversations just so we'd have more intel. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Use them. They get it done. Comparing them to their competition, I'd never go with anyone else. The others who force you into longer contracts know that's their economic model. EBQ's model is built on delivering again and again and again. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

The hiring, training, on boarding and management of the SDR/BDR position. Working with them, it was so much easier to get results because I wasn't focused on finding and hiring the talent. They took care of that and then went out and cleaned up in lead gen. Review collected by and hosted on G2.com.

Show More
Show Less
Director Sales Operations
Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

We were tasked with clearing out a backlog of MQLs and automating our MQL assignment and follow up process. We had a lead backlog of about 1000 leads with hundreds more being delivered monthly. EBQ called and qualified those leads to arrange appointments for our Account Executives. Review collected by and hosted on G2.com.

What do you like best?

The structure of the work done for us stood out the most. It was very clear who was being followed up, what the last and next steps were, and where in the lead generation pipeline a prospect was. Along the same lines, EBQ (our project manager specifically) was very responsive to our desire to prioritize specific leads that were in our sweet spot. We were able to continuously work with our team in order to refine and improve our lead follow up process. Review collected by and hosted on G2.com.

What do you dislike?

We lost a little organizational knowledge because of our use of EBQ. We were more expeditious and rigorous following a process, but a bit less nuanced. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

There is a significant amount of upfront work required to make sure that EBQ and your resources understand the value proposition, the buyer personas, and the ideal outcomes. Once that initial work is done, the process is closer to set and forget. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Using EBQ meant I could have a hands off approach on our inbound lead generation process and instead focus on targeted outbound work. Review collected by and hosted on G2.com.

Show More
Show Less
WW Lead Qualification Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

EBQ is responsible for vetting leads we provide to their consulting organization and turns them into sales opportunities for a focused Market Segment. Review collected by and hosted on G2.com.

What do you like best?

EBQ is very good when it comes to qualifying the lead records we provide, They are most strong in having conversations with current customers and X-Selling into this market segment. I believe that as they mature within the industry, their comfort in relaying a value proposition increases. They also do an excellent job of getting the appropriate contact to engage in a CTA. Review collected by and hosted on G2.com.

What do you dislike?

Methodology for how we like to sell and EBQ sometimes comes into conflict. EBQ seems to be better at warm leads versus cold calling. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Make sure the campaign is focused, easy, executable and time is invested in the organization. Sound advice for any partnership. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

EBQ has helped us hit our pipeline goals by getting our market to trial our products and services and they do this in a very professional manner. I like their team hierarchy and the means by which they function internally. They are quick, responsive and receptive to various campaigns and can adapt accordingly. Review collected by and hosted on G2.com.

Show More
Show Less
VP of Marketing
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

Over a 2 year period, EBQ helped with multiple lead generation projects with specific targets for each one. Review collected by and hosted on G2.com.

What do you like best?

The EBQ staff is very professional and personable. They learned our products quickly and were able to get prospects on the phone, qualify them, and keep them engaged long enough to drive up interest to confirm a one hour to 90 minute follow up meeting with our experts. Review collected by and hosted on G2.com.

What do you dislike?

There were no downsides. They were able to quickly shift to our various campaigns and help us refine those campaigns by offering great suggestions. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Read through their on-boarding process. It's a well thought-out process but you still might want to refine certain elements for your specific needs. Just ask them to walk you through it. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Two objectives/benefits: 1) Helping us gain higher name recognition by presenting us to a much larger group of prospects than we could have on our own, and 2) Generating a set of high quality leads that ultimately lead to product demos, evaluations, and purchases. Review collected by and hosted on G2.com.

Show More
Show Less
President
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

EBQ helps qualify and follow up on sales leads for us, with personnel dedicated to our account. Review collected by and hosted on G2.com.

What do you like best?

People are great, can-do attitude, results have been solid, made this whole process easy. Also very responsive to any issues that arise. Review collected by and hosted on G2.com.

What do you dislike?

Not crazy about the no Friday policy. Would prefer to have 5 days/week coverage but understand they are trying to retain good people. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We had too many inbound sales leads for our internal team to handle so we outsourced to EBQ. They have implemented new tools to support us, worked with our phone people to allow calls to go directly there, and done a great job with training and oversight. We have been able to focus on selling the qualified leads and leaving the qualification to them Review collected by and hosted on G2.com.

Show More
Show Less
GF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

EBQ was initially tasked with contacting and qualifying a glut of event leads that were quickly heading towards stale. At the time, we did not have enough inside staff to follow up on all ourselves. The engagement grew roughly 300% in 6 months and in a year, replaced all inside sales reps. In the 2nd year we also contracted EBQ's data group to help us revamp our Salesforce. Review collected by and hosted on G2.com.

What do you like best?

The consummate professionalism of every single staff member.

The rapid response rate for service and project related questions and issues.

The sheer effort of all in the face of a difficult niche product suite in a niche target market and later the frighteningly tangled mess in our Salesforce. The learning curve here was more than daunting.

The results consistently outperformed expectations throughout the entirety of the engagement and on both projects. Review collected by and hosted on G2.com.

What do you dislike?

Nothing, other than that our business has changed in such a way that we can no longer maintain our engagement with EBQ. I dislike that immensely. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

You get out what you put in. EBQ is excellent. But you also must be a great customer with realistic expectations, specific goals, and the ability to provide EBQ with the information and training necessary for them to excel as your brand ambassadors. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

The two main problems or goals were:

Lead Qualification and Generation - Primary long term project, this lasted approx. 2 years. EBQ consistently booked more appointments and qualified more leads than we had tasked them with. These numbers continued to increase exponentially over the course of the project.

Separate 2 previous companies merged instances of Salesforce

While the minutiae of this task is impossible to detail here, I continue to be amazed at the ability of EBQ to do so much, so well in such a short span of time (we only had 3 months to do this). Review collected by and hosted on G2.com.

Show More
Show Less
Marketing Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

EBQ helped us generate leads and sales. Review collected by and hosted on G2.com.

What do you like best?

How eager and responsive they are. They are always on time for weekly calls and are asking for more people to call. Review collected by and hosted on G2.com.

What do you dislike?

The only thing I can say is we have a very complex product and it's difficult to speak about, but EBQ does a great job at explaining our goals and mission to prospects. They engage callers. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We are increasing our sales funnel and lead generation. They have provided us with scheduled meetings with leads that have resulted in deals. Review collected by and hosted on G2.com.

Show More
Show Less
EI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

I engaged EBQ to target a very specific niche in the Healthcare space across the country. Needing to get in contact with specific roles in Payer organizations, EBQ's lead-generation efforts was the fastest way to start creating appointments. Review collected by and hosted on G2.com.

What do you like best?

1) EBQ asked lots of questions during the ramp up, making sure they understood our product, our market and the personas of our key decision-makers.

2) The assigned project manager as the go-to-person.

3) The volume of calls and appointments by EBQ. Review collected by and hosted on G2.com.

What do you dislike?

There was not much to dislike. They made a tremendous effort to get us appointments in a very difficult market. Review collected by and hosted on G2.com.

Show More
Show Less