EBQ Reviews & Product Details

Poor performance, poor execution, did not take full advantage of our assets, cookie-cutter design. I provided multiple opportunities for them to dial in an approach that would leverage our 20-years of experience but they continued with their cookie cutter approach. They admitted the rep assigned to our account was new and not the best fit, they also acknowledged they failed to properly follow up with leads from content consumption on our site but offered no goodwill to compensate. When I asked for a plan I got excuses and nothing in writing that conveyed any sense of confidence that this company could deliver. At the end of the day its just a bunch of people sending emails and making phone calls. Review collected by and hosted on G2.com.

Shop around Review collected by and hosted on G2.com.

I canceled the service Review collected by and hosted on G2.com.

It is going to take 2- 3 months for them to hit their stride, but that's to be expected. And I guess if pressed, I'd say that I'd love to be able to hear (via recording) the conversations just so we'd have more intel. Review collected by and hosted on G2.com.

Use them. They get it done. Comparing them to their competition, I'd never go with anyone else. The others who force you into longer contracts know that's their economic model. EBQ's model is built on delivering again and again and again. Review collected by and hosted on G2.com.

The hiring, training, on boarding and management of the SDR/BDR position. Working with them, it was so much easier to get results because I wasn't focused on finding and hiring the talent. They took care of that and then went out and cleaned up in lead gen. Review collected by and hosted on G2.com.

We lost a little organizational knowledge because of our use of EBQ. We were more expeditious and rigorous following a process, but a bit less nuanced. Review collected by and hosted on G2.com.

There is a significant amount of upfront work required to make sure that EBQ and your resources understand the value proposition, the buyer personas, and the ideal outcomes. Once that initial work is done, the process is closer to set and forget. Review collected by and hosted on G2.com.

Using EBQ meant I could have a hands off approach on our inbound lead generation process and instead focus on targeted outbound work. Review collected by and hosted on G2.com.

Methodology for how we like to sell and EBQ sometimes comes into conflict. EBQ seems to be better at warm leads versus cold calling. Review collected by and hosted on G2.com.

Make sure the campaign is focused, easy, executable and time is invested in the organization. Sound advice for any partnership. Review collected by and hosted on G2.com.

EBQ has helped us hit our pipeline goals by getting our market to trial our products and services and they do this in a very professional manner. I like their team hierarchy and the means by which they function internally. They are quick, responsive and receptive to various campaigns and can adapt accordingly. Review collected by and hosted on G2.com.

There were no downsides. They were able to quickly shift to our various campaigns and help us refine those campaigns by offering great suggestions. Review collected by and hosted on G2.com.

Read through their on-boarding process. It's a well thought-out process but you still might want to refine certain elements for your specific needs. Just ask them to walk you through it. Review collected by and hosted on G2.com.

Two objectives/benefits: 1) Helping us gain higher name recognition by presenting us to a much larger group of prospects than we could have on our own, and 2) Generating a set of high quality leads that ultimately lead to product demos, evaluations, and purchases. Review collected by and hosted on G2.com.

Not crazy about the no Friday policy. Would prefer to have 5 days/week coverage but understand they are trying to retain good people. Review collected by and hosted on G2.com.

We had too many inbound sales leads for our internal team to handle so we outsourced to EBQ. They have implemented new tools to support us, worked with our phone people to allow calls to go directly there, and done a great job with training and oversight. We have been able to focus on selling the qualified leads and leaving the qualification to them Review collected by and hosted on G2.com.

Nothing, other than that our business has changed in such a way that we can no longer maintain our engagement with EBQ. I dislike that immensely. Review collected by and hosted on G2.com.

You get out what you put in. EBQ is excellent. But you also must be a great customer with realistic expectations, specific goals, and the ability to provide EBQ with the information and training necessary for them to excel as your brand ambassadors. Review collected by and hosted on G2.com.

The two main problems or goals were:

Lead Qualification and Generation - Primary long term project, this lasted approx. 2 years. EBQ consistently booked more appointments and qualified more leads than we had tasked them with. These numbers continued to increase exponentially over the course of the project.

Separate 2 previous companies merged instances of Salesforce

While the minutiae of this task is impossible to detail here, I continue to be amazed at the ability of EBQ to do so much, so well in such a short span of time (we only had 3 months to do this). Review collected by and hosted on G2.com.

The only thing I can say is we have a very complex product and it's difficult to speak about, but EBQ does a great job at explaining our goals and mission to prospects. They engage callers. Review collected by and hosted on G2.com.

We are increasing our sales funnel and lead generation. They have provided us with scheduled meetings with leads that have resulted in deals. Review collected by and hosted on G2.com.

There was not much to dislike. They made a tremendous effort to get us appointments in a very difficult market. Review collected by and hosted on G2.com.