Verified User in Wholesale
UW
Verified User in Wholesale
Small-Business (50 or fewer emp.)
"Worry free Credit Card Processing"
5/5
What do you like best about EBizCharge?

I really like the fact that we can log in ourselves & store credit card info for our customers. Also, I like that we can store multiple credit cards for an individual customer. This is especially helpful as most of our customers order quite regularly and they use multiple credit cards. Also, we have put the software on 2 computers, now it is easier to do a transaction since I don't have to leave my workstation. I was not aware that we could do this until recently. Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

Rarely, a transaction does not post to our bank account the following day after the transaction even though it is before the cut-off. I addressed this with them, and they moved our cut-off time so this does not seem to happen anymore. Review collected by and hosted on G2.com.

Response from Jessica Hamilton of EBizCharge

Thank you for the great review and taking the time to list everything out. Really appreciate getting honest feedback!

Lynn W.
LW
Lynn W.
Executive Administrative Assistant
Accounting
Small-Business (50 or fewer emp.)
"Excellent Service"
4.5/5
What do you like best about EBizCharge?

Bryce was so helpful in getting us setup. Quick & Easy to use Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

I haven't found anything I dislike about Ebiz. Review collected by and hosted on G2.com.

Response from Samantha Lepore of EBizCharge

Hi Lynn, thanks for the feedback! We’re glad to hear that you are happy with EBizCharge and able to collect payments much faster.

SB
Stephen B.
Chairman
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great Customer Service"
5/5
What do you like best about EBizCharge?

Century Business provides great service thru EBizCharge. Its a commodity business but they make it personal and do a great job. Good integrations into the Sage and other ERP solutions. Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

Would be nice to support Apple Pay, Google Pay or PayPal all in one solution Review collected by and hosted on G2.com.

Response from Samantha Lepore of EBizCharge

Thanks for the feedback! We’re glad that EBizCharge is benefiting your company. We’ll pass along your feedback about incorporating more types of payment to Development.

KP
Kathy P.
President
Small-Business (50 or fewer emp.)
"Reliable pleasant company to do business with."
5/5
What do you like best about EBizCharge?

Customer service responds fast to our questions or need for support. The cost savings with lower processing fees is boosts our bottom line. EBizCharge userfriendly platform is a pleasure to work with. The option of being able to process credit cards from my mobile device is crucial to securing available funds helps avoid dealing with declined POS transactions. Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

No complaints so far. I was interested in their online data service for QB, but its costly. I guess same day funding would be a plus. The industry choice for our service is not listed in the drop down below. We are a Limousine Service not a Trucking or Railroad company. Review collected by and hosted on G2.com.

Phil S.
PS
Phil S.
Owner
Computer Software
Small-Business (50 or fewer emp.)
"eBizCharge - great web solution for credit card processing"
5/5
What do you like best about EBizCharge?

I like eBizCharge because they have a very good user interface for Automatic Recurring Billing customers, which is essential for the business that I run, because I have customers that I bill monthly. Also, the daily Recurring Billing and Batch reports that I receive by email let me know at a glance who got billed and who declined, so I can take appropriate action. I also like having a web-based interface rather than running it on my own computer and having the database there, so I can access the billing database when I'm out-of-town. Finally, I have always gotten paid in a timely manner, and Tech Support has always been available to answer my questions. Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

The only issue I have is that the Automatic Recurring Billing is always initiated at the same time each day, and that time cannot be changed, and the customers who previously declined are auto-billed a half-hour after everyone else. I would like to be able to control this schedule, but that is only a minor issue. Review collected by and hosted on G2.com.

Response from Jessica Hamilton of EBizCharge

Thank you for the glowing review Phil! I am so pleased to hear that you're happy with the recurring billing feature in EBizCharge. We are constantly seeking feedback from customers on product features and enhancements so I will take your feedback to development. :)

Justin C.
JC
Justin C.
VP of Finance
Mid-Market (51-1000 emp.)
"Ebiz"
4/5
What do you like best about EBizCharge?

Near seamless integration with Acumatica Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

We have struggled a little on some customizations and fix its Review collected by and hosted on G2.com.

Response from Samantha Lepore of EBizCharge

Thanks for your feedback! We’re happy that EBizCharge has helped eliminate payment double entry in Acumatica. We acknowledge that some of the more nuanced customizations can be tricky to pull off, so thanks for being patience with us during that process.

PZ
Peter Z.
Director of Product Management
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great rates and great integrations"
5/5
What do you like best about EBizCharge?

We are using EBizCharge together with the QuickBooks and also the Dynamics NAV/Business Central integrations. It is great to be able to use the same credit card gateway together with a variety of different ERP systems and be able to utilize the full functionality the gateway offers seamlessly integrated into software systems.

A great benefit is also the robust Connect portal that allows our customers to pay their invoices online without having to provide their credit card information to us at all. This provides us the added benefit of not having to worry about PCI compliance, since this is handled by the gateway and the software integrations. Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

It has sometimes taken some time to get answers from the support team, but this has improved greatly recently. The support team is very helpful and caring. Review collected by and hosted on G2.com.

JN
Jennifer N.
Accounting & HR Manager
Small-Business (50 or fewer emp.)
"EBizCharge making it easier for Company's"
5/5
What do you like best about EBizCharge?

The simplicity and ability to link to all types of accounting program platforms for simple credit card processing and payment application in one easy step. Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

That the name and address fields are required to be filled in in order to proceed. However, by only needing to enter in 1 letter or 1 number makes it easier and less time consuming to complete the payment process. Review collected by and hosted on G2.com.

MW
Melissa W.
GM
Small-Business (50 or fewer emp.)
"Happy Customer Since 2015"
5/5
What do you like best about EBizCharge?

I have never really had any problems with Ebiz. I have had a few fraud charges over the years but customer service has always reached out to me to see if I agreed with the charge back or not. So I always have a heads up before the money is taken back. Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

Can not think of anything....would be nice if I could have a better grip on fraud charges. Review collected by and hosted on G2.com.

Response from Jessica Hamilton of EBizCharge

Hi Melissa,

Such a pleasure having you as a customer. Thank you for the great review and glad to hear everything is working smoothly. :)

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Credit Processing"
4.5/5
What do you like best about EBizCharge?

The ease of processing through Quickbooks. Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

I have had a good experience. Initially we had some issues getting the correct funder to run our cards based off our business model, and that was frustrating, as it was unexpected. Yet Bill Broger and Scott Longacre worked diligently to make sure we were paired with the correct funder, so we could process seamlessly. Review collected by and hosted on G2.com.

Response from Samantha Lepore of EBizCharge

We’re happy you’re enjoying accepting credit cards in QuickBooks! And we’re very glad that our team was able to fix the initial issue that came up.