# Best Enterprise IT Service Management Tools ## How Many IT Service Management Tools Products Does G2 Track? **Total Products under this Category:** 179 ### Category Stats (Aug 2026) - **Average Rating:** 4.37/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank IT Service Management Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 37,200+ Authentic Reviews - 179+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for IT Service Management Tools ![G2 Grid® for IT Service Management Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/it-service-management-itsm-tools/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=2864&focus%5B%5D=5231&focus%5B%5D=39966&focus%5B%5D=806&focus%5B%5D=16222&focus%5B%5D=2867) Highlighted products: ServiceNow IT Service Management, NinjaOne, Freshservice, Jira Service Management, SymphonyAI IT Service Management, Ivanti Neurons for ITSM, Atera, and ManageEngine ServiceDesk Plus. Underlying data: [Grid® JSON](https://www.g2.com/categories/it-service-management-itsm-tools/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=freshservice&focus%5B%5D=jira-service-management&focus%5B%5D=symphonyai-it-service-management&focus%5B%5D=ivanti-neurons-for-itsm&focus%5B%5D=atera&focus%5B%5D=manageengine-servicedesk-plus&segment=enterprise) **Sponsored** ### AssetSonar AssetSonar is a comprehensive IT asset and service management platform that provides organizations with real-time visibility into their entire digital infrastructure. This solution enables users to effectively track and optimize their hardware, software, licenses, tickets, and service management processes. By doing so, AssetSonar helps businesses reduce risks, control IT expenditures, improve service delivery, and enhance compliance with regulatory requirements. Targeted primarily at mid-market to enterprise-level IT teams and IT asset managers, AssetSonar addresses common challenges organizations face, such as SaaS sprawl, shadow IT, redundant software licenses, fragmented service workflows, and disconnected asset data. The platform's robust features, including software discovery, license tracking, software normalization, ITSM, and IT Graph context, empower businesses to gain a clearer understanding of their IT landscape. This clarity enables informed decision-making on software use, asset ownership, service impact, and licensing, ultimately leading to cost savings and improved operational efficiency. One of the standout features of AssetSonar is its risk-based patching capabilities. This functionality enables IT teams to identify vulnerabilities in their systems, prioritize them by severity, and take swift action to remediate them. By focusing on the most critical vulnerabilities, organizations can significantly reduce their exposure to security threats and ensure that their systems remain secure and compliant with industry standards. AssetSonar also offers native ITSM capabilities that connect incidents, service requests, approvals, SLAs, knowledge articles, self-service, and automation with live asset and software context. Its integrations with leading MDM, directory, security, and endpoint management tools such as Jamf, Intune, SCCM, and other IT systems help teams centralize operational data and maintain continuous visibility across the IT ecosystem. This not only enhances operational efficiency but also frees up valuable time for IT professionals to concentrate on strategic initiatives that drive business growth. By optimizing the IT asset and service lifecycle, AssetSonar equips organizations with the tools they need to boost team efficiency, resolve requests faster, manage onboarding and offboarding, and make smarter purchasing decisions. Its capabilities in IT asset management, IT service management, software governance, patch management, and automation help businesses maintain complete control over their digital assets as they navigate the complexities of modern IT environments. AssetSonar provides unlimited asset context with the ability to manage unlimited tickets with unlimited agents. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1482&secure%5Bchosen_at%5D=2026-08-11T22%3A00%3A09Z&secure%5Bdisplayable_resource_id%5D=1391&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1391&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=87855&secure%5Bresource_id%5D=1482&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-service-management-itsm-tools%2Fenterprise%3Fopen_modal_url%3D%252Fproducts%252Feasyvista-service-manager%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fit-service-management-itsm-tools%25252Fenterprise%2526source%253Dcategory&secure%5Btoken%5D=926f5c1d7b254d44241ce9b5786b211193028d2520975ba7d490eaecabcbb6bb&secure%5Burl%5D=https%3A%2F%2Fgo.ezo.io%2Fassetsonar%2Fit-asset-management-software_of%2F%3Futm_source%3Dpaid_advertising%26utm_medium%3Dg2%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=custom_url) ### [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government. It is designed for organizations that need to manage high volumes of IT service requests, incidents, and changes while reducing manual effort and improving response times. Typical users include service desk agents, incident managers, change managers, problem managers, IT operations leaders, and platform administrators. Core capabilities include: 1) Incident management: Automatically classify, prioritize, route, and resolve incidents using AI. AI agents can handle routine issues end-to-end without human intervention, from password resets to common access requests, while escalating complex cases to the right team with full context attached. 2) Change management: Assess risk, automate approvals, and manage change schedules with CMDB-powered impact analysis. Standard and low-risk changes can be automated to reduce bottlenecks, while high-risk changes go through structured review workflows. 3) Problem management: Identify root causes of recurring incidents and create known error records to prevent repeat issues. Problem workflows connect directly to incident data, so patterns surface faster and fixes reach the service desk without manual handoffs. 4) Service request fulfillment: Provide employees with a self-service catalog backed by AI-powered search and a virtual agent that can resolve common requests without a ticket reaching a human agent. 5) Knowledge management: Capture, organize, and surface institutional knowledge so agents and employees can find answers faster. AI suggests relevant knowledge articles during incident handling and self-service interactions, reducing repeat work across the service desk. ServiceNow ITSM uses platform-native AI and AI agents to automate routine IT work that traditionally required manual effort such as ticket classification, assignment, initial diagnosis, and common resolutions. This is distinct from bolt-on AI tools because the AI operates on the same data model as the service management workflows, which means it has real-time access to the CMDB, incident history, change schedules, and knowledge base without requiring separate integrations. The product also connects to ServiceNow IT Operations Management (ITOM), enabling organizations to extend from reactive IT service delivery to proactive and autonomous service operations. When ITSM and ITOM run on the same platform, operational events detected in the infrastructure can automatically generate and route incidents, attach root cause context, and trigger resolution workflows, ultimately reducing the gap between when an issue occurs and when it's resolved. ServiceNow ITSM aligns with ITIL practices and supports organizations at various stages of IT maturity, whether they are consolidating from fragmented point tools or extending an existing ServiceNow deployment into AI-driven automation. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,825 #### How Do G2 Users Rate ServiceNow IT Service Management? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Administration Console:** 8.6/10 (Category avg: 8.8/10) - **Policy Dictation:** 8.4/10 (Category avg: 8.2/10) - **Process Workflow:** 9.1/10 (Category avg: 8.7/10) #### Who Is the Company Behind ServiceNow IT Service Management? - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** www.servicenow.com - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Consultant, Software Engineer - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 65% Large, 19% Medium #### What Do G2 Reviewers Say About ServiceNow IT Service Management? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of ServiceNow IT Service Management, streamlining service management tasks efficiently. - Users value the **rich platform** of ServiceNow for comprehensive ITSM task management and visibility. - Users value the **streamlined efficiency** of ServiceNow IT Service Management, enhancing service delivery and user satisfaction. - Users value the **customizable functionalities** and **easy integrations** that enhance the efficiency of IT Service Management. - Users appreciate the **strong automation capabilities** of ServiceNow, enhancing IT operations and improving overall efficiency. ##### Cons - Users find the **learning curve steep** , requiring significant knowledge and configuration for effective use of ServiceNow ITSM. - Users find ServiceNow ITSM **too expensive** , particularly due to high licensing and implementation costs for advanced features. - Users find the **complexity** of ServiceNow IT Service Management challenging, especially without dedicated expertise and adequate training. - Users find the **limited customization** options in ServiceNow IT Service Management can hinder optimal functionality and usability. - Users find **customization difficult** in ServiceNow IT Service Management, contributing to a steep learning curve and added costs. #### What Are Recent G2 Reviews of ServiceNow IT Service Management? **["Effortless Incident Management with Real-Time Updates"](https://www.g2.com/survey_responses/servicenow-it-service-management-review-13173823)** **Rating:** 5.0/5.0 stars _— Manket K._ [Read full review](https://www.g2.com/survey_responses/servicenow-it-service-management-review-13173823) **["Reliable IT Organization with SLA Tracking"](https://www.g2.com/survey_responses/servicenow-it-service-management-review-13127154)** **Rating:** 5.0/5.0 stars _— Vikas O._ [Read full review](https://www.g2.com/survey_responses/servicenow-it-service-management-review-13127154) #### What Are G2 Users Discussing About ServiceNow IT Service Management? - [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) - 3 comments - [What is service management software?](https://www.g2.com/discussions/what-is-service-management-software) - [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) - 1 comment - [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) - 1 comment - [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) - 2 comments ### [NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,954 #### How Do G2 Users Rate NinjaOne? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Administration Console:** 9.0/10 (Category avg: 8.8/10) - **Policy Dictation:** 8.4/10 (Category avg: 8.2/10) - **Process Workflow:** 7.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind NinjaOne? - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** www.ninjaone.com - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne 3,607 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=088d8f8972aca17db8b553b592039f99dd09562a773c2979f4e191848ab016f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6436301%2F&secure%5Burl_type%5D=linkedin_company_website) 2,376 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 47% Medium, 45% Small #### What Do G2 Reviewers Say About NinjaOne? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. - Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. - Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. - Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. - Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. ##### Cons - Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. - Users find the **search function lacking** , and the interface can confuse end users with unclear icons. - Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. - Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. - Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. #### What Are Recent G2 Reviews of NinjaOne? **["Impowered Our MSP to Resolve Issues Quickly and Grow Quickly"](https://www.g2.com/survey_responses/ninjaone-review-10168731)** **Rating:** 4.5/5.0 stars _— Robert M._ [Read full review](https://www.g2.com/survey_responses/ninjaone-review-10168731) **["Revolutionalised Our Workflows"](https://www.g2.com/survey_responses/ninjaone-review-8785777)** **Rating:** 5.0/5.0 stars _— Drew B._ [Read full review](https://www.g2.com/survey_responses/ninjaone-review-8785777) #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments - [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment ### [Freshservice](https://www.g2.com/products/freshservice/reviews) Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,302 #### How Do G2 Users Rate Freshservice? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Administration Console:** 8.9/10 (Category avg: 8.8/10) - **Policy Dictation:** 8.1/10 (Category avg: 8.2/10) - **Process Workflow:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Freshservice? - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** www.freshworks.com - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Medium, 21% Large #### What Do G2 Reviewers Say About Freshservice? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Freshservice, appreciating its intuitive design and efficient ticket management. - Users appreciate the **intuitive interface and extensive features** of Freshservice, simplifying both complex tasks and daily activities. - Users value the **automation features** of Freshservice, significantly enhancing efficiency and streamlining ticket management processes. - Users praise the **variety of ticket organization options** in Freshservice, enhancing efficiency and user experience. - Users value the **intuitive ticket management** in Freshservice, enhancing usability and streamlining internal approval processes. ##### Cons - Users find the **missing features** in Freshservice frustrating, particularly the lack of intuitive reporting and search functionalities. - Users find the **limited features** of Freshservice restrictive, impacting the effectiveness of reporting and project management. - Users find the **learning curve steep** , with complicated configurations and unintuitive reporting features causing frustration. - Users find **limited customization** options in Freshservice, which can restrict tailoring the system to specific business needs. - Users find **ticketing issues** frustrating, especially with confusing reporting and difficulty in extracting data for management. #### What Are Recent G2 Reviews of Freshservice? **["Freshservice Simplifies Support with Easy Ticketing and Time-Saving Automation,"](https://www.g2.com/survey_responses/freshservice-review-13241098)** **Rating:** 5.0/5.0 stars _— J Raghu V._ [Read full review](https://www.g2.com/survey_responses/freshservice-review-13241098) **["Freshservice: Intuitive ITSM with Powerful Automation and Asset Tracking"](https://www.g2.com/survey_responses/freshservice-review-13239057)** **Rating:** 5.0/5.0 stars _— patan b._ [Read full review](https://www.g2.com/survey_responses/freshservice-review-13239057) #### What Are G2 Users Discussing About Freshservice? - [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote ### [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows. **Average Rating:** 4.3/5.0 **Total Reviews:** 966 #### How Do G2 Users Rate Jira Service Management? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Administration Console:** 8.9/10 (Category avg: 8.8/10) - **Policy Dictation:** 8.6/10 (Category avg: 8.2/10) - **Process Workflow:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Jira Service Management? - **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian) - **Company Website:** www.atlassian.com - **Year Founded:** 2002 - **HQ Location:** Sydney and San Francisco - **Twitter:** @Atlassian 106,496 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a96146f2051a6b8a9a49a13db5b2aa2c98263324b90f1bc18b4ceec70d380b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlassian&secure%5Burl_type%5D=linkedin_company_website) 21,081 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Medium, 38% Large #### What Do G2 Reviewers Say About Jira Service Management? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** in Jira Service Management, facilitating smooth collaboration across departments and impactful customization. - Users value the **seamless integration** of Jira Service Management with Atlassian tools, enhancing collaboration across teams. - Users appreciate the **built-in automation** in Jira Service Management, streamlining tasks like ticket assignment and notifications. - Users value the **user-friendly ticket management** system that simplifies incident tracking and ensures smooth operations. - Users appreciate the **tracking ease** of Jira Service Management, highlighting its robust SLA tracking and efficient issue management. ##### Cons - Users highlight the **steep learning curve** of Jira Service Management, making it challenging for new or non-technical teams. - Users find the **steep learning curve** of Jira Service Management daunting, making initial setup and configuration challenging. - Users find the **steep learning curve** of Jira Service Management challenging, hindering adoption for new or non-technical teams. - Users find the **complex setup** process of Jira Service Management challenging, particularly for new users and non-technical teams. - Users find the **complex UI** challenging, especially for custom metrics and quick checks, affecting their workflow. #### What Are Recent G2 Reviews of Jira Service Management? **["Clear Ticket Visibility and Smooth Communication in Jira Service Management"](https://www.g2.com/survey_responses/jira-service-management-review-13195687)** **Rating:** 5.0/5.0 stars _— Sree K._ [Read full review](https://www.g2.com/survey_responses/jira-service-management-review-13195687) **["Seamless Jira Integration That Streamlines Service Requests and Support Workflows"](https://www.g2.com/survey_responses/jira-service-management-review-13071435)** **Rating:** 4.5/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/survey_responses/jira-service-management-review-13071435) #### What Are G2 Users Discussing About Jira Service Management? - [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) - 2 comments, 1 upvote - [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) - 1 comment - [Does Jira Service Desk include JIRA software?](https://www.g2.com/discussions/does-jira-service-desk-include-jira-software) - [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) - 1 comment - [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) - 2 comments ### [SymphonyAI IT Service Management](https://www.g2.com/it/products/symphonyai-it-service-management/reviews) SymphonyAI IT Service Management offre una soluzione di classe enterprise che fornisce risultati aziendali misurabili sfruttando l'automazione, l'AI predittiva e generativa. I clienti sono stati in grado di automatizzare il 60% delle richieste di servizio, ottenere una risoluzione più veloce del 50% e realizzare un risparmio del 30% sui costi hardware e software utilizzando la nostra piattaforma ITSM. Siamo riconosciuti come una scelta dei clienti di Gartner, presenti come leader e attori significativi in molti rapporti di analisti leader. Aziende globali leader come KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, sono clienti di SymphonyAI. SymphonyAI ITSM può generare significativi risparmi sui costi e un tempo più rapido per ottenere valore rispetto a qualsiasi altro attore leader sul mercato. **Average Rating:** 4.6/5.0 **Total Reviews:** 66 #### How Do G2 Users Rate SymphonyAI IT Service Management? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.7/10 (Category avg: 8.9/10) - **Console di Amministrazione:** 8.8/10 (Category avg: 8.8/10) - **Dettatura della politica:** 7.3/10 (Category avg: 8.2/10) - **Elabora il flusso di lavoro:** 8.3/10 (Category avg: 8.7/10) #### Who Is the Company Behind SymphonyAI IT Service Management? - **Venditore:** [SymphonyAI](https://www.g2.com/it/sellers/symphonyai-cf01fc99-7338-420c-9ae6-2c2a4552d056) - **Anno di Fondazione:** 2017 - **Sede centrale:** Palo Alto, California - **Twitter:** @SymphonySummit 470 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39fa2cf17e2234d6aba86e0c18128a50167d80d8c2801b1a0f9efab806506b2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsymphonyai%2F&secure%5Burl_type%5D=linkedin_company_website) 2,086 dipendenti su LinkedIn® #### Who Uses This Product? - **Top Industries:** Tecnologia dell'informazione e servizi, Automobilistico - **Company Size:** 68% Large, 32% Medium #### What Do G2 Reviewers Say About SymphonyAI IT Service Management? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti elogiano l' **automazione delle richieste di servizio** , migliorando l'efficienza e semplificando il processo di onboarding per le organizzazioni. - Gli utenti amano l' **efficienza dell'automazione** in SymphonyAI, soprattutto per la conversione senza problemi delle email in richieste di servizio. - Gli utenti elogiano la **facilità di configurazione** per le richieste di servizio, evidenziando le opzioni di automazione senza interruzioni e di creazione manuale. - Gli utenti apprezzano la **personalizzazione** di SymphonyAI, che consente una facile configurazione e automazione delle richieste di servizio tramite email. - Gli utenti trovano SymphonyAI IT Service Management estremamente **facile da usare** con una configurazione intuitiva e un'integrazione email senza interruzioni. ##### Cons - Gli utenti trovano la **configurazione complessa** impegnativa e cercano opzioni di configurazione del back-end più semplificate. - Gli utenti trovano le **configurazioni del back end troppo complesse** , portando a sfide nell'usabilità e nell'integrazione complessiva. - Gli utenti trovano la **configurazione complessa** di SymphonyAI IT Service Management impegnativa, richiedendo una semplificazione per una migliore usabilità. - Gli utenti trovano il **modello di abbonamento costoso** impegnativo per le organizzazioni di medie e grandi dimensioni, limitando l'accessibilità e la flessibilità. - Gli utenti affrontano **problemi di filtraggio** con SymphonyAI IT Service Management, in particolare nell'escludere indirizzi email specifici. #### What Are Recent G2 Reviews of SymphonyAI IT Service Management? **["Buon strumento ITSM per gestire incidenti e SR"](https://www.g2.com/it/survey_responses/symphonyai-it-service-management-review-11011556)** **Rating:** 4.5/5.0 stars _— Deepak M._ [Read full review](https://www.g2.com/it/survey_responses/symphonyai-it-service-management-review-11011556) **["Ottimo prodotto da usare e aiuta a risolvere i ticket IT più velocemente"](https://www.g2.com/it/survey_responses/symphonyai-it-service-management-review-1078494)** **Rating:** 5.0/5.0 stars _— Utente verificato in Automobilistico_ [Read full review](https://www.g2.com/it/survey_responses/symphonyai-it-service-management-review-1078494) #### What Are G2 Users Discussing About SymphonyAI IT Service Management? - [What is ITSM system?](https://www.g2.com/it/discussions/what-is-itsm-system) - [What is Summit Asset agent?](https://www.g2.com/it/discussions/what-is-summit-asset-agent) - [What is SummitAI?](https://www.g2.com/it/discussions/what-is-summitai) - [What is symphony Summit tool?](https://www.g2.com/it/discussions/what-is-symphony-summit-tool) ### [Ivanti Neurons for ITSM](https://www.g2.com/it/products/ivanti-neurons-for-itsm/reviews) Ivanti Neurons for ITSM offre una gestione dei servizi moderna e potenziata dall'IA che trasforma il modo in cui le organizzazioni operano. Combinando automazione intelligente, approfondimenti predittivi e flussi di lavoro IT e di sicurezza unificati, accelera le risoluzioni, migliora la produttività e riduce il rischio operativo. Con funzionalità che spaziano dalla scoperta, alla gestione degli incidenti e delle richieste, all'orchestrazione automatizzata dei compiti e alla misurazione delle prestazioni in tempo reale, Ivanti Neurons for ITSM aiuta i team a semplificare i processi, migliorare le esperienze degli utenti e raggiungere risultati significativi per l'IT e il business, dalla riduzione dei costi e l'espansione della gestione dei servizi oltre l'IT, alla promozione del miglioramento continuo in tutta l'azienda. **Average Rating:** 4.0/5.0 **Total Reviews:** 281 #### How Do G2 Users Rate Ivanti Neurons for ITSM? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.0/10 (Category avg: 8.9/10) - **Console di Amministrazione:** 6.3/10 (Category avg: 8.8/10) - **Dettatura della politica:** 7.3/10 (Category avg: 8.2/10) - **Elabora il flusso di lavoro:** 8.3/10 (Category avg: 8.7/10) #### Who Is the Company Behind Ivanti Neurons for ITSM? - **Venditore:** [Ivanti](https://www.g2.com/it/sellers/ivanti) - **Sito web dell'azienda:** www.ivanti.com - **Anno di Fondazione:** 1985 - **Sede centrale:** South Jordan, UT - **Twitter:** @GoIvanti 6,761 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1219618e5715f20de371f90ac77cc74302ef129093a859a1ffcfea0fe1059649&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15224185%2F&secure%5Burl_type%5D=linkedin_company_website) 3,023 dipendenti su LinkedIn® #### Who Uses This Product? - **Top Industries:** Tecnologia dell'informazione e servizi, Ospedali e assistenza sanitaria - **Company Size:** 54% Large, 32% Medium #### What Do G2 Reviewers Say About Ivanti Neurons for ITSM? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano il **supporto clienti reattivo** di Ivanti Neurons per ITSM, migliorando l'esperienza e la soddisfazione degli utenti. - Gli utenti apprezzano la **personalizzazione** di Ivanti Neurons per ITSM, adattandolo facilmente alle loro esigenze specifiche. - Gli utenti apprezzano le **opzioni di personalizzazione** in Ivanti Neurons per ITSM, che consentono soluzioni su misura per le loro esigenze uniche. - Gli utenti trovano Ivanti Neurons per ITSM **facile da usare** , fornendo una soluzione solida nonostante le preoccupazioni sull'interfaccia. - Gli utenti apprezzano le **facili integrazioni** fornite da Ivanti Neurons per ITSM, migliorando la loro esperienza complessiva di gestione dei servizi. ##### Cons - Gli utenti trovano l' **interfaccia ingombrante** di Ivanti Neurons frustrante, in particolare quando si tratta di migrazione e richieste di funzionalità. - Gli utenti affrontano **problemi di compatibilità** , lottando con moduli disgiunti e personalizzazioni che richiedono tempo e supporto aggiuntivo. - Gli utenti affrontano una **ripida curva di apprendimento** , rendendo difficile sfruttare appieno i moduli diversificati e potenti di Ivanti Neurons per ITSM. - Gli utenti affrontano una **ripida curva di apprendimento** per utilizzare efficacemente Ivanti Neurons, complicando il loro ritorno sull'investimento. - Gli utenti trovano le **opzioni di personalizzazione limitate** dispendiose in termini di tempo e spesso necessitano di supporto aggiuntivo, influenzando la loro esperienza complessiva. #### What Are Recent G2 Reviews of Ivanti Neurons for ITSM? **["Automazione e flussi di lavoro flessibili che aumentano l'efficienza del service desk con l'IA"](https://www.g2.com/it/survey_responses/ivanti-neurons-for-itsm-review-12838676)** **Rating:** 4.5/5.0 stars _— Chitra M._ [Read full review](https://www.g2.com/it/survey_responses/ivanti-neurons-for-itsm-review-12838676) **["Cancella la proprietà del ticket e il monitoraggio dei progressi con Ivanti Neurons per ITSM"](https://www.g2.com/it/survey_responses/ivanti-neurons-for-itsm-review-12754907)** **Rating:** 4.5/5.0 stars _— Nijat I._ [Read full review](https://www.g2.com/it/survey_responses/ivanti-neurons-for-itsm-review-12754907) ### [Atera](https://www.g2.com/products/atera/reviews) Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,226 #### How Do G2 Users Rate Atera? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Administration Console:** 8.9/10 (Category avg: 8.8/10) - **Policy Dictation:** 8.2/10 (Category avg: 8.2/10) - **Process Workflow:** 8.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind Atera? - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud 1,675 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d38cf3be9c748c5d823f0616da1e9a35094eec1b19735765c7c4c229a7d79702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98739%2F&secure%5Burl_type%5D=linkedin_company_website) 416 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 55% Small, 31% Medium #### What Do G2 Reviewers Say About Atera? _AI-generated summary from verified user reviews_ ##### Pros - Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. - Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. - Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. - Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. - Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. ##### Cons - Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. - Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. - Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. - Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. - Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. #### What Are Recent G2 Reviews of Atera? **["Stable, Clean, and Easy Monitoring with Built-In AI"](https://www.g2.com/survey_responses/atera-review-13213152)** **Rating:** 4.5/5.0 stars _— Dieter S._ [Read full review](https://www.g2.com/survey_responses/atera-review-13213152) **["Easy-to-Use RMM With Strong Patching, Scripting, and a Central Device View"](https://www.g2.com/survey_responses/atera-review-13223481)** **Rating:** 4.0/5.0 stars _— Kyle R._ [Read full review](https://www.g2.com/survey_responses/atera-review-13223481) #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### [ManageEngine ServiceDesk Plus](https://www.g2.com/it/products/manageengine-servicedesk-plus/reviews) ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT! **Average Rating:** 4.2/5.0 **Total Reviews:** 244 #### How Do G2 Users Rate ManageEngine ServiceDesk Plus? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.3/10 (Category avg: 8.9/10) - **Console di Amministrazione:** 8.6/10 (Category avg: 8.8/10) - **Dettatura della politica:** 8.1/10 (Category avg: 8.2/10) - **Elabora il flusso di lavoro:** 8.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind ManageEngine ServiceDesk Plus? - **Venditore:** [Zoho](https://www.g2.com/it/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Anno di Fondazione:** 1996 - **Sede centrale:** Austin, TX - **Twitter:** @Zoho 137,880 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 dipendenti su LinkedIn® - **Telefono:** +1 (888) 900-9646 #### Who Uses This Product? - **Who Uses This:** System Administrator, IT Manager - **Top Industries:** Tecnologia dell'informazione e servizi, Servizi finanziari - **Company Size:** 59% Medium, 31% Large #### What Do G2 Reviewers Say About ManageEngine ServiceDesk Plus? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti trovano che ManageEngine ServiceDesk Plus abbia un'interfaccia **facile da usare** , rendendola semplice sia per i richiedenti che per i tecnici. - Gli utenti apprezzano la **vasta gamma di funzionalità utili** in ManageEngine ServiceDesk Plus, che migliora le loro attività quotidiane. - Gli utenti trovano che la **interfaccia utente intuitiva** di ManageEngine ServiceDesk Plus migliori la loro esperienza sia per i richiedenti che per i tecnici. - Gli utenti apprezzano le **capacità di gestione degli asset** di ManageEngine ServiceDesk Plus per un tracciamento e un'organizzazione efficaci. - Gli utenti elogiano il **eccellente supporto clienti** di ManageEngine ServiceDesk Plus per la risoluzione rapida ed efficace dei problemi. ##### Cons - Gli utenti trovano la **complessità dell'installazione e della personalizzazione** in ManageEngine ServiceDesk Plus dispendiosa in termini di tempo e impegnativa. - Gli utenti trovano la **configurazione complessa** impegnativa, rendendo la configurazione iniziale e la personalizzazione dispendiose in termini di tempo e difficili. - Gli utenti trovano la **curva di apprendimento ripida** a causa delle configurazioni che richiedono tempo, delle impostazioni avanzate e degli aggiornamenti significativi che richiedono di imparare di nuovo. - Gli utenti trovano la **ripida curva di apprendimento** di ManageEngine ServiceDesk Plus impegnativa a causa della configurazione complessa e delle funzionalità avanzate. - Gli utenti trovano che le **funzionalità limitate** di ManageEngine ServiceDesk Plus ostacolino la loro capacità di gestire i ticket in modo efficace. #### What Are Recent G2 Reviews of ManageEngine ServiceDesk Plus? **["Uno strumento ricco di funzionalità per la gestione IT."](https://www.g2.com/it/survey_responses/manageengine-servicedesk-plus-review-9456796)** **Rating:** 4.5/5.0 stars _— Pawan K._ [Read full review](https://www.g2.com/it/survey_responses/manageengine-servicedesk-plus-review-9456796) **["ITSM Altamente Personalizzabile con Spazio per Miglioramenti Agili"](https://www.g2.com/it/survey_responses/manageengine-servicedesk-plus-review-12584691)** **Rating:** 4.5/5.0 stars _— Melih ._ [Read full review](https://www.g2.com/it/survey_responses/manageengine-servicedesk-plus-review-12584691) #### What Are G2 Users Discussing About ManageEngine ServiceDesk Plus? - [A cosa serve ManageEngine ServiceDesk Plus?](https://www.g2.com/it/discussions/what-is-manageengine-servicedesk-plus-used-for) - 1 comment, 1 upvote - [What is ServiceDesk profile?](https://www.g2.com/it/discussions/what-is-servicedesk-profile) - 1 upvote - [How much does ManageEngine cost?](https://www.g2.com/it/discussions/how-much-does-manageengine-cost) - [What is ManageEngine software?](https://www.g2.com/it/discussions/what-is-manageengine-software) - [What is ManageEngine ServiceDesk plus?](https://www.g2.com/it/discussions/what-is-manageengine-servicedesk-plus) ### [SysAid](https://www.g2.com/products/sysaid/reviews) SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you. **Average Rating:** 4.5/5.0 **Total Reviews:** 718 #### How Do G2 Users Rate SysAid? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Administration Console:** 9.0/10 (Category avg: 8.8/10) - **Policy Dictation:** 8.3/10 (Category avg: 8.2/10) - **Process Workflow:** 8.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind SysAid? - **Seller:** [SysAid](https://www.g2.com/sellers/sysaid) - **Company Website:** www.sysaid.com - **Year Founded:** 2002 - **HQ Location:** Toronto, Canada - **Twitter:** @sysaid 9,591 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6e57e0684b7352c17bf14e10dc7aeb9f1071d8c107de0bf4a9f28d020b0f8231&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F132666%2F&secure%5Burl_type%5D=linkedin_company_website) 264 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 60% Medium, 30% Large #### What Do G2 Reviewers Say About SysAid? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of SysAid, enhancing efficiency in IT service management and support tasks. - Users praise the **excellent customer support** from SysAid that enhances their ticket management and communication processes. - Users commend SysAid's **automation features** for enhancing efficiency in ticket routing and improving response times. - Users appreciate the **robust ITSM features** of SysAid, enabling efficient ticketing, asset tracking, and automated workflows. - Users value the **efficient ticket management** in SysAid, enhancing service delivery and asset tracking seamlessly. ##### Cons - Users find the **missing features** in SysAid limiting, especially regarding API functionality and reporting capabilities. - Users experience a **steep learning curve** with SysAid due to complex setup and extensive customization options. - Users find the **clunky interface** of SysAid challenging, affecting usability and efficiency in managing tasks. - Users experience **poor customer support** with slow response and resolution times, leading to frustrating delays and unresolved issues. - Users find the **complex setup** of SysAid challenging, with difficult configurations and unoptimized mobile performance hindering efficiency. #### What Are Recent G2 Reviews of SysAid? **["SysAid meets you HelpDesk needs"](https://www.g2.com/survey_responses/sysaid-review-8279742)** **Rating:** 5.0/5.0 stars _— Paul D._ [Read full review](https://www.g2.com/survey_responses/sysaid-review-8279742) **["Strong User Experience with Room for Developer Documentation Improvements"](https://www.g2.com/survey_responses/sysaid-review-12829911)** **Rating:** 4.5/5.0 stars _— Barry Q._ [Read full review](https://www.g2.com/survey_responses/sysaid-review-12829911) #### What Are G2 Users Discussing About SysAid? - [What is SysAid used for?](https://www.g2.com/discussions/what-is-sysaid-used-for) - 1 comment - [How do I upgrade my SysAid?](https://www.g2.com/discussions/how-do-i-upgrade-my-sysaid) - 1 comment - [Why did you choose service management program?](https://www.g2.com/discussions/why-did-you-choose-service-management-program) - 1 comment - [How much are Sysaids?](https://www.g2.com/discussions/how-much-are-sysaids) - [Are Sysaids free?](https://www.g2.com/discussions/are-sysaids-free) - 1 comment ### [EasyVista Service Manager](https://www.g2.com/it/products/easyvista-service-manager/reviews) EasyVista Service Manager è una soluzione ITSM comprovata con la sofisticazione necessaria per supportare i requisiti ITIL più complessi, ma con la semplicità, l'agilità e la mobilità necessarie per rendere l'ITSM facile da usare e facile da fornire. Riduci i costi ITSM fino al 50% con configurazione senza codice, automazione intelligente e processi ITIL pronti all'uso. Ottieni le funzionalità aziendali di cui hai bisogno per gestire l'IT come un'azienda, inclusi supporto multilingue, gestione degli asset IT e finanziaria, e analisi avanzata dei report. **Average Rating:** 4.0/5.0 **Total Reviews:** 97 #### How Do G2 Users Rate EasyVista Service Manager? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.2/10 (Category avg: 8.9/10) - **Console di Amministrazione:** 7.8/10 (Category avg: 8.8/10) - **Dettatura della politica:** 7.9/10 (Category avg: 8.2/10) - **Elabora il flusso di lavoro:** 9.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind EasyVista Service Manager? - **Venditore:** [EasyVista](https://www.g2.com/it/sellers/easyvista) - **Anno di Fondazione:** 1988 - **Sede centrale:** Noisy-le-Grand - **Twitter:** @EasyVista 1,283 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f95ddc6ee892e017666c8d9f0801aa2395c19cec40f851e81a3ec8f3f69b0c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F65515%2F&secure%5Burl_type%5D=linkedin_company_website) 375 dipendenti su LinkedIn® - **Proprietà:** EPA: ALEZV #### Who Uses This Product? - **Top Industries:** Tecnologia dell'informazione e servizi, Istruzione superiore - **Company Size:** 61% Large, 30% Medium #### What Do G2 Reviewers Say About EasyVista Service Manager? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti evidenziano le **eccellenti capacità di integrazione** di EasyVista Service Manager, migliorando l'usabilità e la flessibilità tra le piattaforme. - Gli utenti amano la **facilità d'uso** di EasyVista Service Manager, rendendolo semplice da implementare e configurare. - Gli utenti apprezzano la **flessibilità** di EasyVista Service Manager, che consente soluzioni personalizzate che si adattano alle diverse esigenze organizzative. - Gli utenti apprezzano la **rapida e facile implementazione** di EasyVista Service Manager, migliorando la loro esperienza complessiva in modo efficiente. - Gli utenti apprezzano il **eccellente supporto clienti** fornito da EasyVista Service Manager, migliorando significativamente la loro esperienza complessiva. ##### Cons - Gli utenti scoprono che la **configurazione complessa** richiede un supporto di consulenza iniziale per avviare EasyVista in modo efficace. - Gli utenti trovano la **complessità in alcuni passaggi** ingombrante, in particolare da una prospettiva di sviluppo, influenzando l'usabilità. - Gli utenti trovano le **capacità di reporting limitate** di EasyVista Service Manager insufficienti, necessitando di strumenti esterni per analisi avanzate. - Gli utenti trovano che la **configurazione complessa** di EasyVista Service Manager richieda un supporto di consulenza iniziale per iniziare efficacemente. - Gli utenti trovano l' **interfaccia confusa** di EasyVista Service Manager impegnativa, rendendo difficile la chiarezza della navigazione e delle azioni. #### What Are Recent G2 Reviews of EasyVista Service Manager? **["Ottimo per flussi di lavoro strutturati e consolidamento dei ticket, anche se l'interfaccia utente sembra datata"](https://www.g2.com/it/survey_responses/easyvista-service-manager-review-12896090)** **Rating:** 5.0/5.0 stars _— Utente verificato in Tecnologia dell'informazione e servizi_ [Read full review](https://www.g2.com/it/survey_responses/easyvista-service-manager-review-12896090) **["Una piattaforma ITSM potente e in evoluzione"](https://www.g2.com/it/survey_responses/easyvista-service-manager-review-12851529)** **Rating:** 5.0/5.0 stars _— Isona B._ [Read full review](https://www.g2.com/it/survey_responses/easyvista-service-manager-review-12851529) #### What Are G2 Users Discussing About EasyVista Service Manager? - [Cosa deve essere migliorato in EasyVista Service Manager per soddisfare meglio le esigenze di gestione dei servizi IT?](https://www.g2.com/it/discussions/what-needs-improvement-with-easyvista-service-manager-to-better-meet-it-service-management-needs) - [A cosa serve EasyVista Service Manager?](https://www.g2.com/it/discussions/what-is-easyvista-service-manager-used-for) ### [TeamDynamix IT Service Management](https://www.g2.com/it/products/teamdynamix-it-service-management/reviews) TeamDynamix è una piattaforma ITSM/ESM senza codice potenziata dall'IA con automazione nativa dell'IA, agenti di supporto virtuali e integrazione a livello aziendale. Devia il 30-60% dei ticket, risolvi i ticket dal 40 al 90% più velocemente, elimina 2-3 mesi di compiti manuali e riduci i costi generali. **Average Rating:** 4.5/5.0 **Total Reviews:** 100 #### How Do G2 Users Rate TeamDynamix IT Service Management? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.5/10 (Category avg: 8.9/10) - **Console di Amministrazione:** 7.8/10 (Category avg: 8.8/10) - **Dettatura della politica:** 6.5/10 (Category avg: 8.2/10) - **Elabora il flusso di lavoro:** 7.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind TeamDynamix IT Service Management? - **Venditore:** [TeamDynamix](https://www.g2.com/it/sellers/teamdynamix) - **Anno di Fondazione:** 2001 - **Sede centrale:** Columbus, Ohio - **Twitter:** @TDXBuzz 1,049 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8249b19ee2fd233d1852e01c26a849abcf782b644eeea69d2cac29a5a3a13a3c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1494030%2F&secure%5Burl_type%5D=linkedin_company_website) 166 dipendenti su LinkedIn® #### Who Uses This Product? - **Top Industries:** Istruzione superiore, Gestione dell'istruzione - **Company Size:** 46% Medium, 45% Large #### What Are Recent G2 Reviews of TeamDynamix IT Service Management? **["Affidabile SaaS basato sul web con flussi di lavoro solidi, integrazioni e utili funzionalità AI"](https://www.g2.com/it/survey_responses/teamdynamix-it-service-management-review-12915982)** **Rating:** 5.0/5.0 stars _— Kevin M._ [Read full review](https://www.g2.com/it/survey_responses/teamdynamix-it-service-management-review-12915982) **["Service Desk Altamente Configurabile Che Mantiene le Operazioni IT Connesse"](https://www.g2.com/it/survey_responses/teamdynamix-it-service-management-review-12913261)** **Rating:** 5.0/5.0 stars _— Robert C._ [Read full review](https://www.g2.com/it/survey_responses/teamdynamix-it-service-management-review-12913261) #### What Are G2 Users Discussing About TeamDynamix IT Service Management? - [A cosa serve TeamDynamix IT Service Management?](https://www.g2.com/it/discussions/what-is-teamdynamix-it-service-management-used-for) - [What does Teamdynamix do?](https://www.g2.com/it/discussions/what-does-teamdynamix-do) - [How do you manage a project portfolio?](https://www.g2.com/it/discussions/how-do-you-manage-a-project-portfolio) - [What is Team dynamics software?](https://www.g2.com/it/discussions/what-is-team-dynamics-software) - [Does TeamDynamix have an app?](https://www.g2.com/it/discussions/does-teamdynamix-have-an-app) ### [ClickUp](https://www.g2.com/products/clickup/reviews) ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity. **Average Rating:** 4.6/5.0 **Total Reviews:** 13,035 #### How Do G2 Users Rate ClickUp? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **Administration Console:** 8.6/10 (Category avg: 8.8/10) - **Policy Dictation:** 8.3/10 (Category avg: 8.2/10) - **Process Workflow:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind ClickUp? - **Seller:** [ClickUp](https://www.g2.com/sellers/clickup) - **Company Website:** ClickUp.com - **Year Founded:** 2017 - **HQ Location:** San Diego, California - **Twitter:** @clickup 69,539 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=12451d66d580078c16b08985ccc98dcf8d832565fb04a9665439cfd4f2a74fa7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F12949663%2F&secure%5Burl_type%5D=linkedin_company_website) 1,526 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Project Manager - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 77% Small, 19% Medium #### What Do G2 Reviewers Say About ClickUp? _AI-generated summary from verified user reviews_ ##### Pros - Users praise ClickUp for its **ease of use** , enhancing collaboration and project management efficiency effortlessly. - Users value the **robust task management capabilities** of ClickUp, enhancing organization, productivity, and overall workflow efficiency. - Users value ClickUp's **robust features and flexibility** , significantly enhancing productivity and project visibility across teams. - Users appreciate the **flexibility and comprehensive integration** of ClickUp, enhancing teamwork and project execution efficiency. - Users appreciate the **effective collaboration** of ClickUp, enabling seamless teamwork and task management on a single platform. ##### Cons - Users find **missing features** frustrating in ClickUp, especially when crucial tools are restricted by paywalls and limits. - Users find the **learning curve for beginners** to be challenging, requiring time to adapt and master the system. - Users find ClickUp has **limited features** , lacking integrations and complex functionalities, impacting usability and flexibility. - Users find ClickUp's interface **not intuitive** , complicating the discovery of features and overall user experience. - Users report experiencing **slow loading** times in ClickUp, impacting overall efficiency and user experience. #### What Are Recent G2 Reviews of ClickUp? **["Comprehensive Tool with Room for Integration Improvement"](https://www.g2.com/survey_responses/clickup-review-2621195)** **Rating:** 4.5/5.0 stars _— Vince C._ [Read full review](https://www.g2.com/survey_responses/clickup-review-2621195) **["ClickUp’s Workflow Features Keep Everything Organized & Efficeinet"](https://www.g2.com/survey_responses/clickup-review-12921291)** **Rating:** 5.0/5.0 stars _— Ashley O._ [Read full review](https://www.g2.com/survey_responses/clickup-review-12921291) #### What Are G2 Users Discussing About ClickUp? - [What features of ClickUp make it a preferred choice for project management in agile teams?](https://www.g2.com/discussions/what-features-of-clickup-make-it-a-preferred-choice-for-project-management-in-agile-teams) - 6 comments, 6 upvotes - [What is ClickUp used for?](https://www.g2.com/discussions/what-is-clickup-used-for) - 10 comments, 4 upvotes - [Does Google use ClickUp?](https://www.g2.com/discussions/does-google-use-clickup) - 4 comments, 3 upvotes - [Who uses ClickUp?](https://www.g2.com/discussions/who-uses-clickup) - 14 comments, 4 upvotes - [Is ClickUp really free?](https://www.g2.com/discussions/is-clickup-really-free) - 12 comments, 3 upvotes ### [Zendesk for Employee Service](https://www.g2.com/it/products/zendesk-for-employee-service/reviews) Zendesk for Employee Service è una soluzione facile da usare, potenziata dall'IA, progettata per ottimizzare la fornitura di servizi interni attraverso la Gestione dei Servizi IT (ITSM), la Gestione dei Servizi delle Risorse Umane (HRSM) e altri supporti interni. Costruito sulla piattaforma Zendesk Resolution e potenziato dall'IA addestrata su oltre 18 miliardi di interazioni di servizio, Zendesk consente ai team di fornire risoluzioni rapide e accurate, aumentando la soddisfazione e la produttività dei dipendenti. Facile da implementare, scalare e adattare tra i dipartimenti, Zendesk è progettato per soddisfare le esigenze in evoluzione delle organizzazioni in crescita senza risorse di sviluppo costose. La piattaforma offre integrazioni predefinite con i sistemi IT e HR più popolari, insieme a robuste analisi dei dati per guidare decisioni informate. Che tu stia cercando di costruire un service desk di alto livello, migliorare la gestione degli incidenti, automatizzare i flussi di lavoro o potenziare le capacità di self-service, Zendesk for Employee Service fornisce la facilità d'uso, la flessibilità e la scalabilità richieste per il luogo di lavoro dinamico di oggi. **Average Rating:** 4.5/5.0 **Total Reviews:** 104 #### How Do G2 Users Rate Zendesk for Employee Service? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.3/10 (Category avg: 8.9/10) - **Console di Amministrazione:** 9.0/10 (Category avg: 8.8/10) - **Dettatura della politica:** 7.6/10 (Category avg: 8.2/10) - **Elabora il flusso di lavoro:** 8.1/10 (Category avg: 8.7/10) #### Who Is the Company Behind Zendesk for Employee Service? - **Venditore:** [Zendesk](https://www.g2.com/it/sellers/zendesk) - **Sito web dell'azienda:** www.zendesk.com - **Anno di Fondazione:** 2007 - **Sede centrale:** San Francisco, CA - **Twitter:** @Zendesk 102,672 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website) 7,302 dipendenti su LinkedIn® #### Who Uses This Product? - **Top Industries:** Tecnologia dell'informazione e servizi, Software per computer - **Company Size:** 53% Medium, 25% Small #### What Do G2 Reviewers Say About Zendesk for Employee Service? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano il **accesso rapido alle risposte** da Unleash, migliorando la collaborazione e risparmiando tempo significativo. - Gli utenti trovano **un'efficienza che fa risparmiare tempo** con Zendesk per il Servizio ai Dipendenti, snellendo significativamente la comunicazione e la gestione dei progetti. - Gli utenti apprezzano le **capacità di ricerca potenziate dall'IA** di Zendesk per il Servizio ai Dipendenti, migliorando significativamente l'efficienza del supporto e la collaborazione. - Gli utenti apprezzano le **facili integrazioni** di Zendesk per il Servizio ai Dipendenti, avviandosi rapidamente con un supporto eccellente. - Gli utenti apprezzano il **processo di integrazione fluido** di Zendesk per il Servizio ai Dipendenti, che consente una rapida implementazione e una maggiore produttività. ##### Cons - Gli utenti trovano che le **limitazioni dell'IA** in Zendesk per il Servizio ai Dipendenti ostacolino un'efficace rilevazione delle discrepanze e la trasparenza. - Gli utenti trovano che le **opzioni limitate** in Zendesk per il Servizio ai Dipendenti limitano la funzionalità avanzata e la personalizzazione. - Gli utenti trovano che le **funzionalità mancanti** in Zendesk per il Servizio ai Dipendenti ne limitano la funzionalità per esigenze più complesse. - Gli utenti spesso affrontano problemi di **caricamento lento** con Zendesk, richiedendo frequenti aggiornamenti per visualizzare i ticket aggiornati. - Gli utenti trovano che la mancanza di un **app mobile** per Zendesk Employee Service renda difficile l'accesso alle informazioni in movimento. #### What Are Recent G2 Reviews of Zendesk for Employee Service? **["Soluzione automatizzata e organizzata per il servizio ai dipendenti con Zendesk"](https://www.g2.com/it/survey_responses/zendesk-for-employee-service-review-13051630)** **Rating:** 4.5/5.0 stars _— Aayush M._ [Read full review](https://www.g2.com/it/survey_responses/zendesk-for-employee-service-review-13051630) **["Un Cambiamento Epocale per le Operazioni delle Risorse Umane"](https://www.g2.com/it/survey_responses/zendesk-for-employee-service-review-12800637)** **Rating:** 5.0/5.0 stars _— Megan J._ [Read full review](https://www.g2.com/it/survey_responses/zendesk-for-employee-service-review-12800637) #### What Are G2 Users Discussing About Zendesk for Employee Service? - [What is the WFM process?](https://www.g2.com/it/discussions/tymeshift-what-is-the-wfm-process) - [What is Tymeshift Zendesk?](https://www.g2.com/it/discussions/what-is-tymeshift-zendesk) - [What is Tymeshift?](https://www.g2.com/it/discussions/what-is-tymeshift) - [What Tymeshift used for?](https://www.g2.com/it/discussions/what-tymeshift-used-for) ### [Aisera](https://www.g2.com/it/products/aisera/reviews) Aisera offre una piattaforma di AI Agentic che sfrutta l'intelligenza artificiale e il machine learning per automatizzare e trasformare le operazioni del service desk aziendale nei settori IT, risorse umane, finanza, legale, strutture e servizio clienti, offrendo efficienze di costo esponenziali, maggiore produttività organizzativa e un'esperienza dei dipendenti migliorata. La piattaforma di AI Agentic di Aisera agisce come uno strato cognitivo di Intelligenza Artificiale sopra l'infrastruttura aziendale esistente, fornendo una visione unificata di tutte le conoscenze aziendali archiviate in tutti i diversi SOR, sistemi di dati e applicazioni che la maggior parte delle aziende accumula nel corso di decenni di investimenti tecnologici. Con un approccio senza sostituzione totale, Aisera si integra facilmente con questi SOR e applicazioni esistenti e offre alle aziende la possibilità di lanciare agenti completamente autonomi che soddisfano e superano i requisiti e le politiche più rigorose in materia di sicurezza dei dati aziendali, privacy e conformità. Il risultato è un'azienda altamente efficiente con esperienze dei dipendenti e dei clienti trasformate che si traducono in un continuo aumento dei livelli di produttività in tutta l'azienda. **Average Rating:** 4.4/5.0 **Total Reviews:** 133 #### How Do G2 Users Rate Aisera? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.9/10 (Category avg: 8.9/10) - **Console di Amministrazione:** 8.8/10 (Category avg: 8.8/10) - **Dettatura della politica:** 7.7/10 (Category avg: 8.2/10) - **Elabora il flusso di lavoro:** 8.3/10 (Category avg: 8.7/10) #### Who Is the Company Behind Aisera? - **Venditore:** [Automation Anywhere](https://www.g2.com/it/sellers/automation-anywhere) - **Anno di Fondazione:** 2003 - **Sede centrale:** San Jose, CA - **Twitter:** @AutomationAnywh 55,050 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b65bf215f64217ef3b0ed8a101e77a8d2b3eb6923ef8ecde6e5eaa77ae57d698&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F208639%2F&secure%5Burl_type%5D=linkedin_company_website) 4,314 dipendenti su LinkedIn® #### Who Uses This Product? - **Top Industries:** Tecnologia dell'informazione e servizi, Software per computer - **Company Size:** 64% Large, 26% Medium #### What Do G2 Reviewers Say About Aisera? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti lodano Aisera per la sua **facile implementazione e integrazione** , garantendo una transizione fluida e un supporto eccellente. - Gli utenti trovano la piattaforma di Aisera incredibilmente **facile da usare** , con un'integrazione senza soluzione di continuità e un'implementazione di supporto da parte del team tecnico. - Gli utenti elogiano Aisera per il suo **supporto clienti eccezionale** , risolvendo costantemente i problemi e migliorando l'esperienza utente. - Gli utenti apprezzano l' **automazione senza sforzo** fornita da Aisera, migliorando la produttività e l'efficienza del servizio clienti. - Gli utenti apprezzano le **capacità di automazione** di Aisera, riducendo significativamente il carico di lavoro degli agenti e migliorando l'efficienza delle risposte. ##### Cons - Gli utenti affrontano una **ripida curva di apprendimento** con Aisera, richiedendo supporto aggiuntivo per un'integrazione e un'implementazione di successo. - Gli utenti trovano **l'installazione iniziale e l'addestramento dispendiosi in termini di tempo** , portando a un avvio più lento per le prestazioni ottimali. - Gli utenti trovano che Aisera abbia **complessità nell'installazione e nella manutenzione** , richiedendo aggiustamenti continui per prestazioni ottimali. - Gli utenti trovano **l'addestramento lento dell'IA e la gestione limitata delle risposte complesse** impegnativi e dispendiosi in termini di tempo. - Gli utenti sperimentano una **ripida curva di apprendimento** con Aisera, richiedendo tempo e supporto extra durante la configurazione iniziale. #### What Are Recent G2 Reviews of Aisera? **["Assistente AI che fa meraviglie"](https://www.g2.com/it/survey_responses/aisera-review-11589504)** **Rating:** 4.0/5.0 stars _— Shruti S._ [Read full review](https://www.g2.com/it/survey_responses/aisera-review-11589504) **["Facile da usare e da adottare, con ottime funzionalità AI"](https://www.g2.com/it/survey_responses/aisera-review-12658974)** **Rating:** 4.5/5.0 stars _— PRASHANT G._ [Read full review](https://www.g2.com/it/survey_responses/aisera-review-12658974) #### What Are G2 Users Discussing About Aisera? - [Cosa consigli alle aziende che stanno considerando Aisera per il supporto clienti potenziato dall'IA?](https://www.g2.com/it/discussions/what-do-you-recommend-for-companies-considering-aisera-for-ai-powered-customer-support) - 1 comment - [A cosa serve Aisera?](https://www.g2.com/it/discussions/what-is-aisera-used-for) - 1 comment - [What are the components of a successful service desk?](https://www.g2.com/it/discussions/aisera-what-are-the-components-of-a-successful-service-desk) - [What are the benefits of service desk?](https://www.g2.com/it/discussions/what-are-the-benefits-of-service-desk) - [What does service desk software do?](https://www.g2.com/it/discussions/aisera-what-does-service-desk-software-do) ### [Vivantio](https://www.g2.com/products/vivantio/reviews) Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time. Teams use Vivantio to implement faster, standardize workflows, automate manual work, and continuously improve service performance across departments. Key capabilities include: Fast, structured implementation Flexible workflows, forms, and processes Role-based workspaces and automation Reporting and dashboards for service improvement Self-service, knowledge management, and omni-channel support Vivantio is a strong fit for organizations that need powerful service management without forcing teams into rigid, overbuilt systems. **Average Rating:** 4.3/5.0 **Total Reviews:** 294 #### How Do G2 Users Rate Vivantio? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Administration Console:** 8.8/10 (Category avg: 8.8/10) - **Policy Dictation:** 8.5/10 (Category avg: 8.2/10) - **Process Workflow:** 8.3/10 (Category avg: 8.7/10) #### Who Is the Company Behind Vivantio? - **Seller:** [Vivantio](https://www.g2.com/sellers/vivantio) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @Vivantio 110 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8ddc9faf99fd9b156f770b877d0d86b8a38c28ed9457cd19777578bf529465a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F563989%2F&secure%5Burl_type%5D=linkedin_company_website) 28 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Outsourcing/Offshoring - **Company Size:** 58% Medium, 28% Large #### What Do G2 Reviewers Say About Vivantio? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **efficiency** of Vivantio, enhancing productivity through automation and effective monitoring of tasks and SLAs. - Users value the **customizability** of Vivantio, enabling tailored solutions and personalized dashboards for enhanced efficiency. - Users appreciate the **customization and automation features** of Vivantio, enhancing customer service and workflow efficiency. - Users praise the **ease of use** of Vivantio, enhancing IT service management and overall team productivity. - Users praise Vivantio for its **helpful and reliable customer support** , enhancing incident management and service requests effectively. ##### Cons - Users find a **high learning curve** with Vivantio, requiring extensive self-education and planning for effective use. - Users report **poor performance** with Vivantio, especially when handling large volumes of tickets and databases. - Users often experience **slow performance** with Vivantio, especially when handling large ticket volumes or complex cases. - Users find the **complexity of administration** overwhelming, especially with extensive configurations and slow ticket handling. - Users find the **inadequate reporting** in Vivantio frustrating, with challenging configurations and limited automation hindering efficiency. #### What Are Recent G2 Reviews of Vivantio? **["Versatile Service Management Platform That Boosts Productivity, But Initial Set Up May take time"](https://www.g2.com/survey_responses/vivantio-review-11939774)** **Rating:** 4.5/5.0 stars _— Satish K._ [Read full review](https://www.g2.com/survey_responses/vivantio-review-11939774) **["Powerful ITSM with Deep Configuration, but Pricing and Mobile App Need Improvement"](https://www.g2.com/survey_responses/vivantio-review-11827921)** **Rating:** 4.0/5.0 stars _— Ifeoma E._ [Read full review](https://www.g2.com/survey_responses/vivantio-review-11827921) #### What Are G2 Users Discussing About Vivantio? - [What is Vivantio used for?](https://www.g2.com/discussions/what-is-vivantio-used-for) - ‹ Prev‹ Prev - 1 - [2](/categories/it-service-management-itsm-tools/enterprise?open_modal_url=%2Fproducts%2Feasyvista-service-manager%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fit-service-management-itsm-tools%252Fenterprise%26source%3Dcategory&order=g2_score&page=2#product-list) - [Next ›Next ›](/categories/it-service-management-itsm-tools/enterprise?open_modal_url=%2Fproducts%2Feasyvista-service-manager%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fit-service-management-itsm-tools%252Fenterprise%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [ETL Tools](https://www.g2.com/categories/etl-tools) [HCM Software](https://www.g2.com/categories/hcm-software) [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms) [Zero Trust Networking Software](https://www.g2.com/categories/zero-trust-networking) Similar Categories - [Application Portfolio Management](/categories/application-portfolio-management) - [Auto Scaling](/categories/auto-scaling) - [Cloud Cost Management](/categories/cloud-cost-management) - [Cloud Management Platforms](/categories/cloud-management-platforms) - [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools) - [Columnar Databases](/categories/columnar-databases) - [Data as a Service (DaaS)](/categories/data-as-a-service-daas) - [Data Destruction](/categories/data-destruction) - [Data Extraction](/categories/data-extraction-tools) - [Data Governance](/categories/data-governance-tools) - [Data Observability](/categories/data-observability) - [Data Recovery](/categories/data-recovery) - [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management) - [Digital Experience Monitoring (DEM)](/categories/digital-experience-monitoring-dem) - [Digital Governance](/categories/digital-governance) [Browse IT Service Management (ITSM) Tools Themes](/categories/it-service-management-itsm-tools/themes)