It's a ticketing system that allows management of request, great experience for the end user. Review collected by and hosted on G2.com.

The product is not very flexible for administration to implement custom options. Review collected by and hosted on G2.com.

Customizable, intuitive. It provides ease of use within the back office. Review collected by and hosted on G2.com.

Reporting, dashboards and service apps limitations. Review collected by and hosted on G2.com.

The amount of data available and the ability to look at the different configurations to see what the system is doing. Review collected by and hosted on G2.com.

The fact that the system is not intutive. Review collected by and hosted on G2.com.

The different views if the tickets you have Review collected by and hosted on G2.com.

The Flow of the processes are little bit confuse Review collected by and hosted on G2.com.

Easy Vista has a lot of features to incorporate many different functions and departments. Asset management, service requests and service incidents Review collected by and hosted on G2.com.

It is a little cumbersome to for a standard users and requires a lot of training Review collected by and hosted on G2.com.

Codeless AND able to handle specific requirements, multilingual, quick to implement, allowing for fast ROI and quick wins with an overall consistency, easy to administrate, operated by a top class Saas team. These were our requirements, this was the promise and it's been kept since 2010. Easyvista's ITIL compliance is a very good ERP compromise between multivendor specialized solutions and supposedly integrated ITSM heavy suites. Review collected by and hosted on G2.com.

Getting the history of a ticket in the blink of an eye can be tough and is being improved. I wish Easyvista was a wizard magically preserving us from our human and process failures, but this is not on the roadmap yet :-) Review collected by and hosted on G2.com.

The ability to customize the platform to meet the needs of the business.

Creating multiple actions at the same time that are tied into a single ticket for easier tracking and reporting.

Tracking of assets associated to employees

Multiple languages supported.

Easy Vista has a community based forum called EV Connect that allows customers and EV staff to communicate and help each other.

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Some add on modules (Discovery) needs some updating and reporting can sometimes be a headache.

But EV does allow for various methods to enhance reporting so I do not count it against them as it's a business decision to use alternative means.

Would like to see a larger maintenance Window for Platform Upgrades.

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I like the fact that EasyVista is scalable and it has the power of being used by non-IT users. It is a great tool that is customizable to our business needs. I like the fact that we can use dashboards, views and filters, which are great when trying to pull up a snapshot of the data that you want to analyze. Review collected by and hosted on G2.com.

I find that sometimes the interface is not consistent in terms of design. Some of the design features such as editing forms are available in some forms, but not all of them, which makes it a little confusing and frustrating to work. Also for some processes, it seems that you are clicking around too much, when you shouldn't, for example, to assign your self a case, you have to use the wizard and then assign the action to yourself, this can be a hassle. Additionally, although I understand that more focus is being placed on the Service Apps dashboard, the current dashboard's design could use a redesign. Review collected by and hosted on G2.com.

Web browser based, easy configuration, codeless, drag and drop design, all modules come with the product including asset management, project management, financial management. Good integration capabilities.

We have been working with an EasyVista partner, FMX Solutions, and they have been great to work with during our configuration and setup. Review collected by and hosted on G2.com.

Project Management could be more feature rich, interface could use a refresh, (Font, colors, etc), better change management calendaring. Review collected by and hosted on G2.com.

1 - Workflow engine

It is very easy to design workflow by using drag & drop. Each step can be configured and linked with input conditions. You can add different type of actions : Email, Condition, Query, and some more specifics.

2 - EasyVista Service AppStore

It is very easy to build business centric User portal by consumerize business service through the service catalog.

2 - Service Catalog

Service catalog entry centralized SLA, default support group, impact, etc. It can be maintain easily.

3 - Screen customization

Screen can be easily designed for specifics users. Conditions can be used.

4 - Wizards

Wizards authorized users to access contextuals fonctions that depends on module and screen currently used. Wizards and authorization are managed on user profile interface. Review collected by and hosted on G2.com.

1 - Self service access

the screen is not so end user friendly designed. I recommend to use the EasyVista Service AppStore portal in place.

2 - Self Service Catalog

One can only add one Item to his cart.

3 - Reporting

Even if ITSSM tools are not designed for complex Reportings, it will be more helpful to bring advanced analytics functions. Review collected by and hosted on G2.com.