It's web based. That's about the only thing I like Review collected by and hosted on G2.com.
Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports. Review collected by and hosted on G2.com.
The product looks nice for end users and is updated. Review collected by and hosted on G2.com.
The product is not very user friendly. We assigning tickets to some one else it ask you the same question multiple times. Review collected by and hosted on G2.com.
Full service documentation product for help desk. Review collected by and hosted on G2.com.
Too many steps required to do one simple thing. Review collected by and hosted on G2.com.
Easy for front end customers to use. Has a separate admin interface. Review collected by and hosted on G2.com.
Hard to learn and use the administrator interface Review collected by and hosted on G2.com.
Multiple things about this product are great. Creating new catalog entries for Incidents/Service Requests is extremely simple. Once you build it out it can be a set it and forget it tool. The responsiveness of the organization from support to all levels of management is awesome. Even better they listen to the customer. Constant updates, bug fixes and features are being added. Community to discuss with fellow customers about what they have done with the system or if they are having issues/suggestions on how to accomplish their idea. Review collected by and hosted on G2.com.
While it is a predominately codeless system for most administration it is good to know SQL. Reporting has struggled in the past but they are actively working on revamping this (direct result of customers engaging management). There are a lot of fields and knowing which one to add in a report has been trial and error or reaching out to support (which points you in the right direction) Learning the interface can be a little troublesome due to the multiple menu options, sometimes I forget where I need to go to access a certain setting.
Integrations that are commonly done with multiple customers could documented. Perhaps provide a step by step guide.
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Speed, accessibility, customization, managed by EasyVista and kept up to date Review collected by and hosted on G2.com.
user interface is painful at times but it looks like the new version coming out 1H 2018 resolves a lot of my issues! Review collected by and hosted on G2.com.
Simple, easy to use User Interface for any user to easily understand for basic features but not so simple when it comes to complex applications use Review collected by and hosted on G2.com.
Not easy to structure customize but once you have a good grasp of it easy to continue to go back to it. Review collected by and hosted on G2.com.
We love the simplicity of the forms and the options to keep the customer in the loop. We can transfer to the correct team easier with a clear trail of events., Review collected by and hosted on G2.com.
One of the downsides is not being able to see the work orders for all other teams. The customer interface is a bit lacking. Review collected by and hosted on G2.com.
EasyVista is a cost-effective full-scope ITSM. It has a similar look and feel for each module of Incident, Problem and Change. It also includes a CMDB with a pretty basic integration capability for listing the Configurable Items (CI's). Review collected by and hosted on G2.com.
It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done. Review collected by and hosted on G2.com.
Justin, thanks for your response, however - your information is not accurate, nor do I have you listed as either a customer or a partner of EasyVista. EasyVista supports all browsers - in fact, Chrome is actually the most heavily used. I've reported the concern to G2Crowd, hopefully we can get this addressed with either a correction or a removal. People come to G2Crowd and count on accurate sharing of the good - and the bad - and they also expect those that review the solutions be very familiar with the tools and vendors they are reviewing.
The flexibility of the user catalog has allowed us to generate a 95% hit rate; providing for large improvements in automated approval, processing and data integrity. Review collected by and hosted on G2.com.
It took considerable time before we were able to fully understand the workflow capabilities. Once running, our team found it easy to work with. Review collected by and hosted on G2.com.