Out of the box you have a platform that can assist you in setting the foundation for ITSM Review collected by and hosted on G2.com.

Limitations on platform can prevent growth in IT Operation scalability Review collected by and hosted on G2.com.

Automation and user-friendly layout. Support is OK Review collected by and hosted on G2.com.

It requires a bit of SQL work so heads up there. Review collected by and hosted on G2.com.

The User Interview for Oxygen is very easy to use. Review collected by and hosted on G2.com.

Reporting is not the easiest for endusers Review collected by and hosted on G2.com.

EasyVista is a dynamic service from which you build a custom platform that scales in complexity as your company grows. Whether your a small business, or large enterprise, EasyVista is hands down the easiest platform to deploy, learn, maintain, and use without sacrificing functionality. When leadership approaches my team with an initial change concept, I can be confident EasyVista will meet that need.

With an active user-community, and regular engagement with customers, EasyVista treats you like a true business partner and not just a software vendor/client relationship, and there always someone with out best interests at heart. Review collected by and hosted on G2.com.

To say I dislike anything about EasyVista would be an embellishment, however, I suggest an area of improvement. Support has been known to be slow, however this has been addressed and has improved. Review collected by and hosted on G2.com.

EasyVista has replaced our previous ITSM product and this is a significant improvement. We are very happy with Incidents and Service Requests. We also really like the RoamingIT and have just released a new EasyVista Portal using the industry term of MyIT and also included was Tawk.To, Self-help and KCS. Customers are loving it! Review collected by and hosted on G2.com.

I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST. Review collected by and hosted on G2.com.

Notifications are the only thing working

Mandatory questionnaires

Branding option to reflect organization's logo

Automatic ticket generator from email

Quick call option

Good automatic routing

Easy to create tech groups to route tickets Review collected by and hosted on G2.com.

Not easy to search through tickets for research

Not easy to create visual reports

Too many windows, and clicks required to submit a ticket

Tickets often become corrupted and do not close

Full ticket information is not available on a single window. Would be good to have all the information in a single column, rather that multiple columns that end up with hidden characters in the text box.

Takes too many clicks to transfer a ticket to a different group.

It would be good to be able to edit the ticket information, specially for request fulfillment tickets

The ticket should not change to a different number if it is re categorized from incident to request.

Review collected by and hosted on G2.com.

If you are not sure exactly what to search for, you can start typing and it brings up different options for what it thinks you might need. If you aren’t sure, you can ask a general question and they will answer before sending out someone and charging the store money that isn’t necessary. Review collected by and hosted on G2.com.

Some tabs have too many options and someone might not be sure what to choose. You don’t want to choose the wrong one if you need a direct answer within a time frame. Review collected by and hosted on G2.com.

The ability to build customized databases and workflows enable my administration to meet the needs of my customer. Review collected by and hosted on G2.com.

The process can be a bit inflexible. Wizards have fields pages that cannot be skipped, hidden, or added to. Finding the right combination of fields required to have a new entry to a database visible (such as asset, or ticket) can be tricky. Review collected by and hosted on G2.com.

This tool allows for end users to submit service requests through a portal designed by the easy vista admins. Review collected by and hosted on G2.com.

Not intuitive and leaves the people responding/working on the service orders confused and wanting a better product. Managing a teams request list is horrible. If you lose the service number and have hundreds of requests well good luck finding it. The search options are no good! Review collected by and hosted on G2.com.

The best part about ESM is the ability to set up and save customized searches to keep track of each ticket type. You can have incidents, service requests and changes separated for easy viewing in one click on the side bar. Review collected by and hosted on G2.com.

ESM is not very intuitive and takes training to be able to use. Review collected by and hosted on G2.com.