Cloud security, various integration options with external platforms, the possibility of adding Service Apps to the product while maintaining the same process management and data organization engine. Review collected by and hosted on G2.com.

Sometimes a bit cumbersome in some steps, especially from a development perspective. Review collected by and hosted on G2.com.

Easy to use and implementation, the Customer Support is easy to use, is a tool for all day use.

Have a good tool for integration. Review collected by and hosted on G2.com.

Nothing to point to as hindering daily work Review collected by and hosted on G2.com.

easy of use and easy configuration/customisation Review collected by and hosted on G2.com.

Nothing specific that has an impact on daily work Review collected by and hosted on G2.com.

Ticket workflow edition.

Rest API functions.

User management. Review collected by and hosted on G2.com.

Confusing edition of certain features.

Some actions are not clear how they work.

With a great Database, its hard to keep track of everything. Review collected by and hosted on G2.com.

Flexibility; Scalability; Integration Review collected by and hosted on G2.com.

User interface; Asset management; Contract Management Review collected by and hosted on G2.com.

Possibility of customizing the filters that we want to apply to a given search, as well as the ability to create new views. In terms of value, it will be a more economical option than its competitors. Review collected by and hosted on G2.com.

Since the beginning of its implementation, the platform has shown some slowness in its normal use. On the other hand, the customer support is not the best. I think the platform should be more robust and not be so prone to certain actions developed by the client that create such a high impact on the platform. Review collected by and hosted on G2.com.

It is a simple tool, good for making new improvements in workflows. Review collected by and hosted on G2.com.

The application support team takes a long time to respond to customers. Review collected by and hosted on G2.com.

It's pretty lightweight and easy to customize. Review collected by and hosted on G2.com.

It barely follows ITIL

It's non-intuitive

Features in other ITSMs are just missing or supercumbersome.

There's no mobile interface.

This is a budget friendly ITSM that cuts too many features to be considered an asset to your business. Review collected by and hosted on G2.com.

The people! Working with the sales and professional services teams is what we like the best. Review collected by and hosted on G2.com.

At times, the response is less than immediate, which can be a challenge. But this is just occasional. Review collected by and hosted on G2.com.

Having used and upgraded many ITSM tools, I find that EV Service Manager is very easy to use, customize, and upgrade. We upgraded to the Oxygen release earlier this year and that process was very simple with no retooling required... which is quite unusual compared to my experience with other products Review collected by and hosted on G2.com.

I wish EasyVista had more integration into Microsoft tools that we use, and had more integration into PowerAutomate/Flow. Review collected by and hosted on G2.com.