EV has helped us to expand following our own plan of work with a rhythm prompted by our needs. This granted us a control of the IT which is adapted to out rank of maturity while also improving in our decision making. Review collected by and hosted on G2.com.

Like all the great tools, an excessive use of them always makes you find a point which does not adapt to your necessities. Talking about EV, this point would be the management of the user’s profiles, which could be improved. Review collected by and hosted on G2.com.

During last years the system has proved to be extremely adaptable to our needs.

We started with the implementation of small and simple workflow for Incident and Service Request management.

Over time, we have enriched functions in complete autonomy. The codeless philosophy of the product, combined with the ease of testing in sandbox environment, makes it possible to enhance the process with a day-by-day approach.

It is also important to emphasize the significant expertise of EasyVista Italy staff about ITSM: with their experience they enabled us to lead the project implementation in a concrete way. Review collected by and hosted on G2.com.

Since some years, it was introduced a module for project management. It is extremely basic in functions. It is not the core of the system and therefore we never explored the use and development opportunities. Review collected by and hosted on G2.com.

EV has proved to be a powerful tool for our IT department, it has allowed us to automate previously manual processes around creation, routing and approval of requests. We have only scratched the surface as to what EV can do for us and we are excited to start incorporating more of its functions into our work. Review collected by and hosted on G2.com.

As a Saas provided solution some of the notifications/tickets no matter what our time zone is, get defaulted or translated to their European equivalent. Review collected by and hosted on G2.com.

Platform offers full suite of capabilities designed to increase service management capabilities across the ITIL spectrum. The ability to not only see information in a more meaningful way but also EV offers the abilitiy to proactively take measures to increase our IT effectiveness & response to our key business stakeholders. Most users enjoy the collaboration tools and the ability to track all the details around change management. Review collected by and hosted on G2.com.

On prem solution was challenging to configure initially and the post sales engagement process could have been a bit better. Review collected by and hosted on G2.com.

The product is nice, easy to use and ITIL v3 compliant

The graphical interface and some functionalities can be improved, but the easiness of the use compensate these deficiencies.

I really appreciate the support and competence of the my easyvista contact in Italy, who is always capable of finding a correct solution to the problems i raise. Review collected by and hosted on G2.com.

Some aspects of the graphical interface, lack of some functionalities in realtion to other market solutions, and a little slow to fix some minor bugs. Review collected by and hosted on G2.com.

EA is a very powerful and complete tool for asset management and business process management on all IT aspects. This is an example of product for the complete IT governance Review collected by and hosted on G2.com.

EV has some limitation regarding the history of the changes. In particular, it's possibile to trace the change of the different objects but not the versioning. Review collected by and hosted on G2.com.

I implemented Easyvista applications, incident and request module, within 6 weeks. We have approx. 1400 users across North America. I also like the fact the system comes with all ITSM modules in one price package.

FMX helped us install the software and they were amazing. Their staff is very knowledgeable and helped us put simple yet effective workflows in the backend.

The system is very easy to administered and don't require any special programming or development skills to configure. Review collected by and hosted on G2.com.

Built-in reporting tool is not very powerful. However, with very little SQL skills reports can be built using another reporting tool. Review collected by and hosted on G2.com.

- Highly configurable

- Support team is very responsive

- Multiple tools included in base price

- Low cost

- High availability

- Fast system, very little lag if any Review collected by and hosted on G2.com.

- Interface could be more user friendly

- Overly complicated to administer. A manual or reference guide for admins would be very helpful.

- Many menus are not intuitive.

Review collected by and hosted on G2.com.

By the supplier , the availability and the concern

in solving problems and improving the tool. By the EV the set of available tools , for example the statistical data control of assets, or checking the requests, Review collected by and hosted on G2.com.

The necessary changes ( the problem is not the supplier ) took some time to be performed. Review collected by and hosted on G2.com.

Flexibility and adaptability to changing evironments Review collected by and hosted on G2.com.

Predominant french company with slow adoption in USA Review collected by and hosted on G2.com.