SH
Syed H.
Technical Manager
Small-Business (50 or fewer emp.)
"Impressed by easyship customer service response"
4.5/5
What do you like best about Easyship?

Very helpful. The portal available with different couriers in competitive rates enable user to deside. Review collected by and hosted on G2.com.

What do you dislike about Easyship?

Unable to call incase of extreme urgency. There should be at least easy way to contact any of the available customer service officer over phone. Review collected by and hosted on G2.com.

HC
Hunter C.
Owner
Small-Business (50 or fewer emp.)
"Best Service Ever!"
5/5
What do you like best about Easyship?

The customer support is absolutely outstanding. Quick to respond and always on the ball. They truly do whatever it takes to get it done in a very timely manner. For the more difficult issues, always follow up and eventually get it corrected which has greatly benifit our business. Making us more productive and preciese.

The integration of EasyShip into our website has been so helpful although often incorrect, it is being worked on to my understanding.

Easyship is very easy to navigate, as we use it several times a day.

The implementation and cost of easyship has been worth every penny especially once we get the wrinkles ironed out. Review collected by and hosted on G2.com.

What do you dislike about Easyship?

There are only a few things that lack on the back end that are currently being fixed as we have seen. Such as weights and zip codes not loading properly into easy ship and causing an error. the weights are being adjusted and working correctly now for our amazon. Need to work on our website though.

The Zip code errors that prevent a dash in the line does create some headache, that we hope to see corrected if an entire US zip code is put in or an international zip code that has a dash in it will not let us edit & save the shipment.

The weights not loading in correctly make our customers pay more than they should and box size and weights be inccorect often, which we have to manually correct.

With all of that said the service is great and hope some things on the back in are corrected to further help and grow your company. Review collected by and hosted on G2.com.

LUCI W.
LW
LUCI W.
logistics specialist
Small-Business (50 or fewer emp.)
"convenient and helpful"
5/5
What do you like best about Easyship?

sync with shopify and auto tracking update with shopify Review collected by and hosted on G2.com.

What do you dislike about Easyship?

less courier options and services to choose Review collected by and hosted on G2.com.

AJ
Amaka J.
Shipping partner
Small-Business (50 or fewer emp.)
"It’s been great."
5/5
What do you like best about Easyship?

The seamless integration and 24/7 support. Review collected by and hosted on G2.com.

What do you dislike about Easyship?

So far, it’s been good. However, the couriers should be more reliable, particularly UPS. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Outstanding Customer Service"
4.5/5
What do you like best about Easyship?

The customer service is great, I had needed some help from them recently and one of their associated, Shashank did an amazing job helping me. Highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Easyship?

Nothing really comes to mind, overall I have had a good experience with Easyship. Review collected by and hosted on G2.com.

Harvey .
H
Harvey .
Customer Support
Small-Business (50 or fewer emp.)
"Very happy with fast and reasonable customer support who understands and wants to help our business"
5/5
What do you like best about Easyship?

They reply fast and either help with a solution or follow up with one. I've never been let down by them. They are friendly, knowledgeable, helpful, and fast! I have worked with multiple of their support folks including Chaithanya who made sure that my issues were fixed right away! Review collected by and hosted on G2.com.

What do you dislike about Easyship?

I wish there was more integration with shopify which would allow for less manual clicking for certain things like returns. Review collected by and hosted on G2.com.

Neil W.
NW
Neil W.
Managing Director
Mid-Market (51-1000 emp.)
"Very nice support team - Saurav and account manager - Chaithanya."
5/5
What do you like best about Easyship?

Ease of use. Customer support, Ease of Implementation. Review collected by and hosted on G2.com.

What do you dislike about Easyship?

China market not covered and Number of Features Review collected by and hosted on G2.com.

Verified User in Import and Export
UI
Verified User in Import and Export
Small-Business (50 or fewer emp.)
"Valuable product"
4.5/5
What do you like best about Easyship?

Easy ship and cheap price, value to money and also have great customer support with ease of access to multiple features along with different vendors Review collected by and hosted on G2.com.

What do you dislike about Easyship?

could lower prices to international shipping Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Such an easy stress free experience and the BEST customer service"
5/5
What do you like best about Easyship?

I like how easy it is to use. How thoughtful it was for the user. And the customer service is the best part. You’ll never be ignored or treated bad. Review collected by and hosted on G2.com.

What do you dislike about Easyship?

I’m trying to think but not that many issues with EasyShip. Review collected by and hosted on G2.com.

Verified User in Manufacturing
UM
Verified User in Manufacturing
Small-Business (50 or fewer emp.)
"K. S. Arms Review on behalf of Michael Schmid"
5/5
What do you like best about Easyship?

Excellent Customer Service. Website is VERY Easy and VERY fast and has GREAT Discounts Thank you! We use this service daily! Review collected by and hosted on G2.com.

What do you dislike about Easyship?

We really don't have anything to dislike! Review collected by and hosted on G2.com.