The customer service team at Easyship is highly responsive and quickly to resolve issues. They keep me well-informed of my problem's status. All my inquiries to date has been successfully resolved, and the staff is friendly and cooperative. Review collected by and hosted on G2.com.

So far, I have no complaints about Easyship's customer service. Review collected by and hosted on G2.com.

Easyship is a straightforward platform for getting shipping quotes from multiple couriers. Their customer service is excellent, helpful, responsive, and quick to answer any questions. Review collected by and hosted on G2.com.

The verification process felt very fast-paced and took me by surprise, especially the part where you have to take a photo of yourself to match your ID. Overall, though, it was pretty straightforward. Review collected by and hosted on G2.com.

Easyship has streamlined our shipping operations by allowing us to manage multiple carriers through a single, easy-to-use platform. The dedicated account manager is a valuable resource for navigating available services, and their tech support team is impressively responsive. The system integrates smoothly with our workflows and provides the flexibility we need to manage our shipping services. Review collected by and hosted on G2.com.

The main limitation for us is that some key services aren't yet supported—like Royal Mail, parcel lockers, and pallet carriers. These are essential for our UK customers/industry and their absence means we miss out on offering them altogether for our marketplace users. Review collected by and hosted on G2.com.

Easyship offers the best shipping rates on the market, as least in so far as I have been able to find. Including for fast shipping services with the major North-American carriers, like UPS, FedEx, and Purolator.

Their customer service department is also very prompt in responding. I had recent experiences with Monika Yadav and Lauretta S. Vaas and both of them did their utmost best to help out. Review collected by and hosted on G2.com.

Easyship's platform is not quite as user-friendly as some of their competitors and could use some improvements.

A couple of suggestions for improvements are as follows:

1. - It would be nice if Easyship's platform would be able to save/store "Ship to" addresses, which would facilitate repeat-shipments to the same consignee.

2. - It would be nice if Easyship's system would allow for payments in Canadian dollars, at least for domestic shipments within Canada.

3. - Currently, 2-step verification is required for every single login, even from the same device. It would be nice if Easyship's system would be able to recognize and store devices and omit the 2-step verification requirement for trusted devices. Or at least, only ask for verification on those devices periodically instead of for every login. Review collected by and hosted on G2.com.

The rates are low. The website compares many options and suggests the best. Review collected by and hosted on G2.com.

The only issue is that there is no phone support unless you are a premium member. So, it might not be easy for SMEs. Review collected by and hosted on G2.com.

The free-for-low-volume-shipping is huge. It allows me to get started and familiar with it before my kickstarter started. I had a handful of direct sales and used Easyship. I also tried out a different platform, but I used up my free trial period before I even started my kickstarter campaign. Not only that, I really like the UI -- it's easy and intuitive for me. Review collected by and hosted on G2.com.

Minor bugs: I have my printing set to print US Letter, but it always generates PDFs in A4. Occasionally I want something in the premium feature set, but my low volume doesn't justify it yet. Review collected by and hosted on G2.com.

Integrates with all our sales channel allowing the label creating process to be automatic. Aside from being easy to use, it also offers the flexibility to create manual orders if you need ; and support team is fairly fast in replying. Review collected by and hosted on G2.com.

Some of the technical limitations regarding shipping rules and automations such as the ability to automatically identify a specific shipment needs more than one box and split it. Review collected by and hosted on G2.com.

I appreciate that it includes a built-in tracking page and customer email feature. The user interface is intuitive and easy to navigate, and the customer service is outstanding especially Sagar and Daniel. Review collected by and hosted on G2.com.

There’s nothing in particular that I dislike, but I would recommend adding the option to sync orders without processing. This way, orders from the eCommerce site would automatically transfer to Easyship without any manual intervention. Review collected by and hosted on G2.com.

I like that we have a point of contact, our Customer Success Rep, Avantika, who is always responsive to my questions and is very attentive to our needs, often handling multiple complicated requests for us at once. Review collected by and hosted on G2.com.

I would love to have some way of processing small items through the warehouse without having to put barcodes on them. For example, if we're going to sell a bookmark, putting a barcode on that feels very ridiculous. In my mind, I dont see why it's not possible to have a stack of bookmarks next to a barcode affixed to the shelf in the warehouse. Scan the barcode, place the bookmark in the package. That's all I can think of, that would be a great thing for us, as a company that sells smaller paper products that are kinda ruined by bookmarks. Review collected by and hosted on G2.com.

Our overall experience with Easyship has been very positive. The sales team, especially Jack McCarthy, made the onboarding process smooth and transparent. Having Avantika Malik as our Success Manager has also made a huge difference, she’s been attentive, supportive, and always proactive in making sure things go smoothly. The platform itself is intuitive and easy to use, which has simplified our logistics and saved us time. Combined with the strong customer support, Easyship has been a reliable and effective solution for our shipping needs. Review collected by and hosted on G2.com.

What we liked least was the delay in processing refunds and credits, as well as the payment process for shipping fees. Since these were handled via wire transfer, it slowed things down quite a bit. It would be a big improvement if payments could be more automated, with the option to pay directly by credit card or PayPal through the portal or via a secure link.

Additionally, if shipping costs could be lowered, it would make the platform even more competitive. Review collected by and hosted on G2.com.