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UL

Verified User in Legal Services

Small-Business (50 or fewer emp.)

6/29/2021

"Horrible Customer Service"

0/5

What do you like best about E-Sign?

Pay as you go was working well, it was expensive but still ok after I get advice from them and upgrade my service I have all proofs but they informed me wrongly and when I want to cancellation in 14 days of the beginning of my service, they are repeating something to not make a refund. I am so disappointed. The website of the company was looking a little bit corporate. Review collected by and hosted on G2.com.

What do you dislike about E-Sign?

This was a horrible service I got to experiment with. They informed me wrongly and charged me 4 times £190 pound for all users. There is no information about the cancellation process and when you want to contact them they are so rude and not helping you, it is my right which is based on consumer law. I also told them this, but their behavior is still the same. I wasted so many times with them and I am so sorry I understand and at the beginning, I wanted to sort out my cancellation with them but are closing their ear and always giving the same answer because of this, I will go to trial. Review collected by and hosted on G2.com.

Recommendations to others considering E-Sign:

I had very bad experience and their customer service is not helpful and please check its alternatives before deciding to use it. Review collected by and hosted on G2.com.

What problems is E-Sign solving and how is that benefiting you?

They are not aware of consumer law and consumer right, the customer service is so rude and Review collected by and hosted on G2.com.

Response from Adam Ross of E-Sign

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We are sorry to hear you had a bad experience. Having checked through the chat and email correspondence I can see that the E-Sign customer success team were polite, helpful and informative. Furthermore, it is clear when you complete your trial which plan you are entering payment details for. We can see that you have been charged for the accounts you have been using. We hope you have a better experience using E-Sign going forward. Kind regards E-Sign Team.

UI

Verified User in Individual & Family Services

Small-Business (50 or fewer emp.)

11/9/2021

"Simple, easy to follow and credible."

5/5

What do you like best about E-Sign?

The most helpful thing about E-Sign is its simplification of signing a document. The upside is it's name recognition-- widely used among multiple businesses. Review collected by and hosted on G2.com.

What do you dislike about E-Sign?

There is nothing that I dislike about E-Sign. Review collected by and hosted on G2.com.

ML

Malgorzata L.

D

Small-Business (50 or fewer emp.)

7/23/2021

"It's good, straight forward and saves time"

4.5/5

What do you like best about E-Sign?

That it's easy to use. Straight forward. And many options in term of pricing. Review collected by and hosted on G2.com.

What do you dislike about E-Sign?

Too many emails. Should only sent one with confirmation when both sides sign document. Review collected by and hosted on G2.com.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/1/2018

"Efficient, accurate, easy to use"

5/5

What do you like best about E-Sign?

I like the fact it's efficient, intuitive, easy to use, easy to double check before sending, all in all a great value service for my business. Review collected by and hosted on G2.com.

What do you dislike about E-Sign?

It's not a dislike, but I would prefer it if my proper e-mail signature appeared in the e-mail note that goes with the document for signing Review collected by and hosted on G2.com.

Response from Luke Garrett of E-Sign

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Hi

Thanks for taking the time to review E-Sign, we really appreciate your positive feedback.

You can personalise you emails with e-sign, please see the link attached.

https://e-sign.co.uk/personalised-email/

Kind regards

Luke

WG

Warren G.

Director

Small-Business (50 or fewer emp.)

12/10/2018

"The way forward"

5/5

What do you like best about E-Sign?

Fast, simple and reduction of paperwork / postage costs Review collected by and hosted on G2.com.

What do you dislike about E-Sign?

Some clients say suspicious of email they receive from e-sign - perhaps it could be made to be sent from Say - Client Name via E-sign Review collected by and hosted on G2.com.

Response from Luke Garrett of E-Sign

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Hi Warren

Thank you for taking the time to review E-Sign. We really appreciate your positive feedback.

Its a great idea about further personalising the emails, which is something we will be addressing in the coming months, and would appreciate any input form yourself.

Kind regards

Luke

DC

Denise C.

Director

Small-Business (50 or fewer emp.)

7/29/2021

"Really easy to use and takes the fuss out of signatures"

5/5

What do you like best about E-Sign?

Its paperless and better for the planet! Review collected by and hosted on G2.com.

What do you dislike about E-Sign?

It doesnt allow you to select multiple documents when uploading. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/25/2021

"An excellent platform that I've used for several years without any issues."

5/5

What do you like best about E-Sign?

The speed with which you can upload and sign a document Review collected by and hosted on G2.com.

What do you dislike about E-Sign?

Nothing, it really is an excellent system Review collected by and hosted on G2.com.

KD

Kevin D.

Director

Small-Business (50 or fewer emp.)

12/10/2018

"Great product for a great price too"

5/5

What do you like best about E-Sign?

I shopped around for several hours, comparing E-Signature companies for my property business. I compared PAYG, monthly, annual, etc. I did not know my volumes and when I found E-Sign, they let me have a free trial, and the monthly charge for unlimited signs just made sense compared to others. Simple to use, clean interface. Review collected by and hosted on G2.com.

What do you dislike about E-Sign?

Could be clearer on who signs first when using a template, but that might be my first use. After I spoke to Support Chat, I know what to do now. Rest is all good. Review collected by and hosted on G2.com.

Recommendations to others considering E-Sign:

When you compare monthly pricing of E-Sign against everything else, it is hands-down better and cheaper. The interface is simple, clean and easy to use for even a novice. Don't over pay for integration with this and that, keep them within E-Sign in once place. Review collected by and hosted on G2.com.

What problems is E-Sign solving and how is that benefiting you?

I needed to send out Non-Disclosures to landlords, agents etc. and also contracts to tenants. Having someone print, sign, scan is not viable anymore and I Needed an online way. E-Sign gave me that option for a great price. The interface makes it easy for even a novice user to use it . Review collected by and hosted on G2.com.

Response from Luke Garrett of E-Sign

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Hi Kevin

Thank you for providing such positive feedback. We really appreciate when people take their time to review and provide ideas for improving the E-Sign service.

Thanks again

Kind regards

Luke

ER

Verified User in Real Estate

Small-Business (50 or fewer emp.)

2/8/2019

"Quantum leap for our Document System using E-Sign's API"

5/5

What do you like best about E-Sign?

The powerful API service that enables our Document Management System to seamlessly use digital signature functionality. Also if you use their web front-end then it has very intuitive and easy to use features, eg to place where you want the signature to be placed, etc.

I like their charging structure: no charge to use their API and just charges per document signed which are very reasonable and don't have an expiry date. Review collected by and hosted on G2.com.

What do you dislike about E-Sign?

They advertise several Pay-As-You-Go bundles from 1 to 100 bundles but when you come to buy the 100 bundle this option is missing. I understand they are correcting this oversight. Review collected by and hosted on G2.com.

Recommendations to others considering E-Sign:

I found it easy to trial, and with published documentation work out whether it would meet my needs. Review collected by and hosted on G2.com.

What problems is E-Sign solving and how is that benefiting you?

For our student property business that we run remotely, instead of emailing tenancy documents, generated from our document management system, and hoping the tenant, in a timely way, will print out, sign and post back documents or scan and email back, the tenancy documents are uploaded automatically from our document system to E-Sign's platform via their API. E-Sign's workflow is then triggered automatically to send to the tenant for signing (and other signers, eg guarantors, as required). The efficiency benefits are enormous - saving time and money chasing tenants for documents and removing the need to scan and file signed documents. As it's so easy for tenants to sign electronically they just do it straightaway, speeding up the document workflow. Review collected by and hosted on G2.com.

LE

Laurence E.

School Business Manager

Primary/Secondary Education

Mid-Market (51-1000 emp.)

11/1/2018

"Great Product which simplifies administration"

5/5

What do you like best about E-Sign?

We love its simplicity and how quick it can be to obtain signatures for staff contracts. Its easy to use and simple for new employees to sign their contracts! We particularly like the sequential approvals and workflow which allows multiple people to sign the same document in a specific order - This allows us to have an internal work flow before it gets to the new employee or candidate. We are looking at using it to simplify certain other internal processes but we are not there quite yet! The way the system walks new users through the signature process is excellent and helps those people less savvy with technology find it easy! Review collected by and hosted on G2.com.

What do you dislike about E-Sign?

Nothing really. It works great for what we need. We have a simple requirement but it works well! Review collected by and hosted on G2.com.

Recommendations to others considering E-Sign:

E-Sign is a simple and cost effective way to simplify and speed up the signature of documents. We use it for employee contracts which has significantly reduced the administration associated with this process. Moving from paper based signatures of contracts was a simple process and didn't require much technical knowledge. It has saved us time and money in the form of administration staff time and postage costs. Review collected by and hosted on G2.com.

What problems is E-Sign solving and how is that benefiting you?

We wanted to simplify and speed up our administration of new staff "on-boarding" with the signature of their contracts. We used to have postage costs and delays in chasing for paperwork. We now do it all via email which has reduced costs and time! Review collected by and hosted on G2.com.

Response from Luke Garrett of E-Sign

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Hi Laurence

Thank you for taking the time to provide such a detailed and positive review of E-Sign.

Kind regards

Luke