---
title: E-Service Reviews
meta_title: 'E-Service Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how E-Service works for a business like yours.
aggregate_rating:
  rating_value: 4.2
  review_count: 3
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# E-Service Reviews
**Vendor:** Computer Frontline Consultancy Service  
**Category:** [Complaint Management Software](https://www.g2.com/categories/complaint-management)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 3
## About E-Service
Deliver Efficient Customer Service. Increase Customer Loyalty. Improve Internal Procedures. Share Information. Understand Your Business.




## E-Service Reviews
  ### 1. E service

**Rating:** 3.5/5.0 stars

**Reviewed by:** Jessica J. | T, Enterprise (> 1000 emp.)

**Reviewed Date:** December 11, 2021

**What do you like best about E-Service?**

Clarity and understanding from customer service

**What do you dislike about E-Service?**

The video chatting system used is not clear

**What problems is E-Service solving and how is that benefiting you?**

A commerce problem


## E-Service Discussions
  - [What is E-Service used for?](https://www.g2.com/discussions/what-is-e-service-used-for)

- [View E-Service pricing details and edition comparison](https://www.g2.com/products/e-service/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-13+06%3A58%3A27+-0500&secure%5Bsession_id%5D=a718303a-4666-4a24-b742-ab651ab42899&secure%5Btoken%5D=b7654b0cb0ba8bb368bd9afa16205bdbfa457a69a3f8be12310abe6e209b3b98&format=llm_user)

## E-Service Features
**Usability**
- All-Employee Access
- Supporting Documents
- Two-Way Communication
- Multi-Channel Communication

**Reporting**
- Priority Case Alerts
- Trend Analysis
- Performance Monitoring
- Social Media Monitoring

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Social Media Integration
- Survey/Poll Management
- Live Chat
- Real-Time Reporting
- Support Ticket Tracking
- Knowledge Base Management
- Customer Complaint Tracking
- Real-Time Notifications
- Case Management
- API
- Collaboration Tools
- Customizable Templates
- AI Copilot
- Data Import/Export
- Interaction Tracking
- Service Level Agreement (SLA) Management
- Audit Trail
- Issue Management
- Real-Time Updates
- Corrective and Preventive Actions (CAPA)
- Access Controls/Permissions
- Self Service Portal
- Multi-Channel Management
- Third-Party Integrations
- Canned Responses
- Email Management
- Customizable Forms
- Surveys & Feedback
- Activity Dashboard
- Prioritization
- Routing
- Support Ticket Management
- Widgets
- Chat/Messaging
- Alerts/Escalation
- Activity Tracking
- SSL Security
- Workflow Management
- Quality Assurance
- Feedback Management
- Issue Tracking
- Customizable Branding
- Tagging
- Customer Service Analytics
- Assignment Management
- Email Templates
- Customizable Reports
- Reporting/Analytics
- Reporting & Statistics
- Forms Management

## Top E-Service Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,583 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews)