---
title: E-Helpdesk Support Reviews
meta_title: 'E-Helpdesk Support Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how E-Helpdesk Support works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 2
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# E-Helpdesk Support Reviews
**Vendor:** Rksoftwareinc  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 2
## About E-Helpdesk Support
Integrated Web based Solution for HelpDesk




## E-Helpdesk Support Reviews
  ### 1. E-Helpdesk Support - A Gamechanger

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** September 22, 2023

**What do you like best about E-Helpdesk Support?**

The best thing about this is the easy to implement and  use.It has a number of features and functionalities which makes it a cut above others.I  use it very frequently as it solves a number of support related issues for me.

**What do you dislike about E-Helpdesk Support?**

The customer support provided  isn't great, surely can improve. Can work on integration with other tools, currently not the best as far as integration is concerned.

**What problems is E-Helpdesk Support solving and how is that benefiting you?**

Easy to use and implement thus it saves a lot of time. The cost is very low hence solves budget issues.

  ### 2. Pros and cons

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 21, 2023

**What do you like best about E-Helpdesk Support?**

Best feature E- Helpdesk has that it has reports with targeted key performance indicators.

**What do you dislike about E-Helpdesk Support?**

There are a few, like lack of human touch, tough to implement, complicated to use.

**What problems is E-Helpdesk Support solving and how is that benefiting you?**

Reporting is easier and more accurate; the best feature is that it allows us to route tickets to different teams for problem-solving.



- [View E-Helpdesk Support pricing details and edition comparison](https://www.g2.com/products/e-helpdesk-support/reviews?open_modal_url=%2Fproducts%2Fe-helpdesk-support%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fe-helpdesk-support%252Freviews%26source%3Dpdp_avatar&section=pricing&secure%5Bexpires_at%5D=2026-08-06+20%3A27%3A52+-0500&secure%5Bsession_id%5D=b23c198a-db19-4bf2-a430-7880d3496561&secure%5Btoken%5D=c994e58f9920da12048781de121d71ea34127c0d560444c6e599cab600b33f11&format=llm_user)

## E-Helpdesk Support Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top E-Helpdesk Support Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,580 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,659 reviews)