# Best Session Replay Software with Mobile App Capabilities

## How Many Session Replay Software Products Does G2 Track?

**Total Products under this Category:** 93

### Category Stats (Aug 2026)

- **Average Rating:** 4.54/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Fullview (+0.79%) - Among all products in this category, Fullview recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Session Replay Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 17,900+ Authentic Reviews
- 93+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Session Replay Software
 ![G2 Grid® for Session Replay Software plotting products by satisfaction and market presence](https://www.g2.com/categories/session-replay/grids.png?focus%5B%5D=68738&focus%5B%5D=145164&focus%5B%5D=164053&focus%5B%5D=13836&focus%5B%5D=28305&focus%5B%5D=23848&focus%5B%5D=1341420&focus%5B%5D=13911)

Highlighted products: LogRocket, PostHog, Microsoft Clarity, Fullstory, Contentsquare, Glassbox, Amplitude Session Replay, and Hotjar by Contentsquare.

Underlying data: [Grid® JSON](https://www.g2.com/categories/session-replay/grids.json?focus%5B%5D=logrocket&focus%5B%5D=posthog&focus%5B%5D=microsoft-microsoft-clarity&focus%5B%5D=fullstory&focus%5B%5D=contentsquare&focus%5B%5D=glassbox&focus%5B%5D=amplitude-session-replay&focus%5B%5D=hotjar-by-contentsquare)

**Sponsored**

### Fullview

Fullview is a cobrowsing and session replay platform built for customer support teams. Support agents get instant visual context on every ticket, so they can stop asking customers to explain what they see and start seeing it themselves. The platform brings together two tools support teams actually need: Cobrowsing - Join a customer's browser session in one click directly from your helpdesk. See their screen, share yours, take control when needed. No downloads, meeting links, or codes required from the customer. Session replays - Watch back exactly what customers did before filing a ticket. Full context without asking for reproduction steps. Real-time console data - Access live console logs during cobrowsing sessions or while reviewing replays for fast technical troubleshooting. Helpdesk integrations - Start sessions directly from Zendesk, Intercom, Salesforce, and HubSpot tickets. Everything stays in your agents' existing workflow. Privacy controls - Customizable data masking to protect sensitive information. GDPR and SOC 2 compliant infrastructure hosted on AWS (EU or US regions). Fullview is the only platform combining cobrowsing and session replays in one support-focused tool. Most competitors force teams to stitch together separate tools for live assistance and session context. Trusted by companies like Mews, Personio, Apollo, and Michelin. Mews resolves 55% of complex chat queries in-conversation with Fullview, maintaining CSAT above 90%. Built for B2B SaaS, software, and financial services companies that need to reduce diagnosis time on technical and UI-related tickets. The result: faster resolution, fewer touches per ticket, higher CSAT, and agents who spend less time guessing what customers are seeing.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1398&secure%5Bchosen_at%5D=2026-08-01T19%3A09%3A42Z&secure%5Bdisplayable_resource_id%5D=1398&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1398&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1191238&secure%5Bresource_id%5D=1398&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsession-replay%2Ff%2Fmobile-app%3Fopen_modal_url%3D%252Fproducts%252Fdynatrace%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fsession-replay%25252Ff%25252Fmobile-app%2526source%253Dcategory&secure%5Btoken%5D=d2706083508edab048620cca9ebe6c92c573fd19bafdfa44318319a9da3dac49&secure%5Burl%5D=https%3A%2F%2Fwww.fullview.io%2F&secure%5Burl_type%5D=company_website)

### [LogRocket](https://www.g2.com/products/logrocket/reviews)

LogRocket is an AI session replay and product analytics tool that helps digital teams understand why users are having bad experiences and ship fixes more quickly. At the core of the platform is Galileo, LogRocket’s AI that continuously watches session replays from real users, reads support tickets, listens to customer calls, and tracks product changes to surface user struggles and technical issues automatically. LogRocket then routes these fixes into the development workflow (including AI coding tools such as Cursor and Claude Code) to help teams fix issues faster. LogRocket is used by engineers, product managers, and UX teams building web and mobile applications. Galileo surfaces issues proactively, so instead of going into the platform to look for problems, teams are alerted to what matters most and handed the context they need to act. Core capabilities include: - Session replay: Pixel-perfect recordings of user sessions captured alongside console logs, network requests, Redux state, and performance data, giving engineers the context needed to reproduce issues without guesswork. - Error and performance monitoring: Automatic capture of JavaScript errors, network failures, and performance degradation, surfaced alongside the session in which they occurred. - Product analytics: Funnel analysis, user segmentation, feature usage tracking, and retention metrics, built on the same session data used for debugging. - Workflow integrations: Connects with tools including Jira, GitHub, Datadog, and Intercom, routing issues identified in LogRocket into existing development and support workflows. - MCP server: Allows AI agents to connect directly to LogRocket, enabling them to watch real session replays and gain context on the user experience. LogRocket supports modern web frameworks, including React, Angular, and Vue, as well as native iOS and Android applications. LogRocket is shortening the distance between identifying a user problem and shipping a fix. The platform integrates with AI coding tools such as Cursor and Claude Code, allowing issues identified in the platform to be passed directly to an AI agent as a fully-loaded coding task, complete with session replay, error context, and reproduction steps.

**Average Rating:** 4.6/5.0

**Total Reviews:** 2,375

#### How Do G2 Users Rate LogRocket?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 8.0/10 (Category avg: 8.3/10)
- **Search Box:** 8.3/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 8.5/10 (Category avg: 8.4/10)

#### Who Is the Company Behind LogRocket?

- **Seller:** [LogRocket, Inc.](https://www.g2.com/sellers/logrocket-inc)
- **Company Website:** logrocket.com
- **Year Founded:** 2016
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @LogRocket  
14,756 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=57597095815499168d7d4ba8c529b11529c3d0d8bae37c0a12319ef0e48faf5a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10821405%2F&secure%5Burl_type%5D=linkedin_company_website)  
434 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 30% Medium

#### What Do G2 Reviewers Say About LogRocket?

_AI-generated summary from verified user reviews_

##### Pros

- Users find **Session Replay** invaluable for understanding user interactions, enhancing troubleshooting and support effectiveness.
- Users commend LogRocket's **ease of use** , ensuring quick integration and efficient troubleshooting for teams of all skill levels.
- Users value the **powerful insights** from LogRocket, enhancing collaboration and streamlining the debugging process effectively.
- Users appreciate the **insightful user interactions tracking** of LogRocket, enhancing their understanding of customer behavior.
- Users value the **searchable user behavior tracking** in LogRocket, enhancing troubleshooting and improving product quality.

##### Cons

- Users often face **unavailability of sessions** , making it difficult to verify actions taken during use.
- Users find the **missing features** of LogRocket limiting, particularly regarding location-specific session management and network tracking.
- Users find **filtering issues** in LogRocket, making it difficult to query elements by ids or classes effectively.
- Users find LogRocket's pricing to be **expensive** , especially when compared to free self-hosted alternatives.
- Users find **search difficulty** challenging, as tracking user clicks and time ranges complicates the overall experience.

#### What Are Recent G2 Reviews of LogRocket?

**["LogRocket’s Detailed Session Replays for Critical Product Development Tasks"](https://www.g2.com/survey_responses/logrocket-review-13038309)**

**Rating:** 4.0/5.0 stars

_— twaal22@gmail.com W._

[Read full review](https://www.g2.com/survey_responses/logrocket-review-13038309)

**["Session Replays, performance, and errors—all without changing my workflow"](https://www.g2.com/survey_responses/logrocket-review-13050666)**

**Rating:** 4.5/5.0 stars

_— Yauhen D._

[Read full review](https://www.g2.com/survey_responses/logrocket-review-13050666)

### [PostHog](https://www.g2.com/products/posthog/reviews)

PostHog is the open-source, all-in-one platform that helps engineers build better products. We enable software teams to capture events, perform analytics, record user sessions, conduct experiments and deploy new features, all in one platform. - DESIGN BETTER: Robust product analytics. Multivariate A/B experiments. User segmentation and 50+ integrations. PostHog has everything you need to build better products. - BUILD BETTER: Roll out new features safely with feature flags, debug issues with session recordings and plan new features with correlation analysis -- all in PostHog. - DEVELOP BETTER: Expect an SDK, API, event pipelines, an SQL-like syntax for deep analysis, and an open-source app platform. - SCALE BETTER: US or EU hosting available, powered by ClickHouse. Everything is SOC2 certified, GDPR-ready, and HIPAA-compliant. PostHog is scalable to teams of any size and priced based on usage. It's entirely open source, so you can inspect every line of code, make suggestions or even build directly on top of the product to add new features and integrations.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,045

#### How Do G2 Users Rate PostHog?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 7.9/10 (Category avg: 8.3/10)
- **Search Box:** 7.8/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 7.5/10 (Category avg: 8.4/10)

#### Who Is the Company Behind PostHog?

- **Seller:** [PostHog](https://www.g2.com/sellers/posthog)
- **Year Founded:** 2020
- **HQ Location:** San Francisco, US
- **Twitter:** @posthog  
21,577 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0dbee44285603bc7a98dd6983e1151650159ef93bca2893ba591e44bfd03c767&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fposthog%2F&secure%5Burl_type%5D=linkedin_company_website)  
201 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Founder
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 76% Small, 16% Medium

#### What Do G2 Reviewers Say About PostHog?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of PostHog, simplifying analytics management and boosting developer efficiency.
- Users love the **easy setup** of PostHog, allowing quick integration and seamless project management within minutes.
- Users appreciate PostHog for its **ease of use and detailed analytics** , simplifying user behavior tracking and website performance.
- Users value the **intuitive interface and detailed insights** of PostHog, aiding in understanding early traffic effectively.
- Users find the **session recordings** of PostHog immensely useful for analyzing user behavior effectively.

##### Cons

- Users find the **steep learning curve** of PostHog frustrating, as it complicates navigating its features and understanding data.
- Users report a **steep learning curve** with PostHog, finding its features challenging and frustrating to navigate effectively.
- Users find the **user interface intimidating** , leading to confusion, particularly with SQL queries and admin panel navigation.
- Users find the **initial setup complexity** of PostHog challenging, requiring time to navigate and understand its features.
- Users note the **missing features** in PostHog, leading to customization challenges and overlooked events.

#### What Are Recent G2 Reviews of PostHog?

**["A clearer way to connect experiments, sessions, and feature releases"](https://www.g2.com/survey_responses/posthog-review-13167962)**

**Rating:** 5.0/5.0 stars

_— Phil J._

[Read full review](https://www.g2.com/survey_responses/posthog-review-13167962)

**["PostHog Gives a Complete, Connected View of the Customer Journey"](https://www.g2.com/survey_responses/posthog-review-12905573)**

**Rating:** 5.0/5.0 stars

_— Amirhossein A._

[Read full review](https://www.g2.com/survey_responses/posthog-review-12905573)

#### What Are G2 Users Discussing About PostHog?

- [What is PostHog used for?](https://www.g2.com/discussions/what-is-posthog-used-for) - 1 comment
- [How does PostHog work?](https://www.g2.com/discussions/how-does-posthog-work)
- [What does PostHog do?](https://www.g2.com/discussions/what-does-posthog-do)

### [Fullstory](https://www.g2.com/products/fullstory/reviews)

Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-centric enterprises rely on Fullstory to uncover and eliminate the friction buried between clicks and across workflows, turning frustrated visitors and employees into unwavering advocates. From proactively highlighting areas for optimization to triggering real-time personalization that genuinely resonates, Fullstory’s behavioral data with agentic AI provides deeper and more immediately actionable insights beyond conventional web and product analytics. While other tools require extensive manual tagging that can lead to missed insights, Fullstory automatically collects, structures, and enriches the full spectrum of behavioral data from digital activities. Diagnostics on what users play and pause, what they copy and paste, where they zoom in & out, what apps are in use, then translates those behaviors into actions, insights, and recommendations, all aiding to improve customer and employee journeys. Agentic AI proactively highlights issues and provides recommendations to eliminate gaps in the digital experience, driving improved business outcomes. With a deeper understanding of customer and employee journeys, Fullstory provides the context needed to improve digital experiences, accelerate decision-making, and create human-centered experiences that drive revenue and reduce spend, faster.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,033

#### How Do G2 Users Rate Fullstory?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 8.5/10 (Category avg: 8.3/10)
- **Search Box:** 8.2/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 8.5/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Fullstory?

- **Seller:** [Fullstory](https://www.g2.com/sellers/fullstory)
- **Company Website:** www.fullstory.com
- **Year Founded:** 2014
- **HQ Location:** Atlanta, GA
- **Twitter:** @fullstory  
4,890 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=17669e7d21240fe44c13fea247be23a0c45421c1cadce5d9e19690640c49f3f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3654338%2F&secure%5Burl_type%5D=linkedin_company_website)  
570 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Senior Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Medium, 37% Small

#### What Do G2 Reviewers Say About Fullstory?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive UI** of Fullstory, finding it easy to use and effective for analytics tasks.
- Users appreciate the **intuitive UI** of Fullstory, which simplifies dashboard setup and enhances usability significantly.
- Users commend Fullstory's **top-notch customer support** , enhancing confidence and ease of use for analytics and insights.
- Users value the **ease of use and insightful analytics** from Fullstory, enhancing their understanding of user behavior.
- Users value the **robust data analytics** in FullStory, providing deep insights into customer behavior and experiences.

##### Cons

- Users note a significant **learning curve** with Fullstory, though support teams help navigate the complexities effectively.
- Users find the **lack of customization and difficult data sharing** to be a significant limitation of Fullstory.
- Users note the **missing features** in Fullstory that hinder effective user flow and functionality across applications.
- Users find **difficulty** in data governance and customization, making it challenging to leverage Fullstory's full capabilities.
- Users find the **limited features** of Fullstory restrict their ability to track user flows and share data effectively.

#### What Are Recent G2 Reviews of Fullstory?

**["Robust, Easy-to-Use Insights with Outstanding FullStory Support"](https://www.g2.com/survey_responses/fullstory-review-12937876)**

**Rating:** 5.0/5.0 stars

_— Bobbi M._

[Read full review](https://www.g2.com/survey_responses/fullstory-review-12937876)

**["An useful tool to track your users' journey"](https://www.g2.com/survey_responses/fullstory-review-9718865)**

**Rating:** 4.5/5.0 stars

_— Federico M._

[Read full review](https://www.g2.com/survey_responses/fullstory-review-9718865)

#### What Are G2 Users Discussing About Fullstory?

- [What is FullStory used for?](https://www.g2.com/discussions/what-is-fullstory-used-for) - 1 comment, 1 upvote
- [What is Usetiful used for?](https://www.g2.com/discussions/what-is-usetiful-used-for) - 1 comment
- [How does FullStory work?](https://www.g2.com/discussions/fullstory-how-does-fullstory-work)
- [What is full story com?](https://www.g2.com/discussions/what-is-full-story-com)
- [How much does FullStory cost?](https://www.g2.com/discussions/how-much-does-fullstory-cost)

### [Contentsquare](https://www.g2.com/products/contentsquare/reviews)

Contentsquare is an AI-powered experience intelligence platform designed to help businesses understand customer behavior and optimize user engagement across digital channels. By capturing and analyzing high-fidelity behavioral and performance data from both web and mobile environments, Contentsquare provides teams with the insights necessary to enhance customer experiences, drive conversions, and ultimately increase customer lifetime value. This platform caters to a diverse range of industries and is particularly beneficial for enterprise brands looking to gain a deeper understanding of their customers. With over 2,000 trusted clients, Contentsquare is utilized by marketing, product, and UX teams to identify the reasons behind customer engagement or abandonment. The platform's ability to transform complex data into actionable insights allows organizations to make informed decisions that improve user experiences and boost overall performance. Contentsquare distinguishes itself from traditional analytics solutions by not only reporting on what has happened but also providing explanations for why certain behaviors occur. This is achieved through immersive visualizations that illustrate user journeys and interactions, coupled with AI-powered insights that highlight key trends and anomalies. The platform encompasses various analytical components, including Experience Analytics, Experience Monitoring, Product Analytics, and Voice of Customer, creating a comprehensive ecosystem for understanding customer dynamics. Key features of Contentsquare include its ability to visualize user interactions in real-time, monitor website performance, and analyze product usage patterns. These features empower teams to pinpoint areas of friction within the customer journey, enabling them to implement targeted improvements. Additionally, the Voice of Customer functionality allows businesses to gather and analyze customer feedback, further enriching the understanding of user needs and preferences. By leveraging these insights, organizations can reduce customer frustration, enhance satisfaction, and foster long-term loyalty. In summary, Contentsquare stands out in the experience intelligence category by offering a holistic approach to understanding customer behavior. Its combination of advanced analytics, AI-driven insights, and user-friendly visualizations equips teams with the tools they need to optimize digital experiences effectively. As businesses continue to navigate the complexities of customer engagement, Contentsquare provides a robust solution for driving meaningful improvements and achieving strategic objectives.

**Average Rating:** 4.6/5.0

**Total Reviews:** 630

#### How Do G2 Users Rate Contentsquare?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 8.9/10 (Category avg: 8.3/10)
- **Search Box:** 8.0/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 8.5/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Contentsquare?

- **Seller:** [Contentsquare](https://www.g2.com/sellers/contentsquare)
- **Company Website:** www.contentsquare.com
- **Year Founded:** 2012
- **HQ Location:** Paris
- **Twitter:** @Contentsquare  
6,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fbd69b63f9f068bc7214031737b0c8a00f8bbf6e088491795d42de1f1d27d33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2566485%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,696 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Digital Analyst, Digital Experience Manager
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 45% Large, 33% Medium

#### What Do G2 Reviewers Say About Contentsquare?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **powerful insights** from Contentsquare, enhancing customer journeys and driving digital marketing success.
- Users value the **effortless user behavior tracking** and insightful analytics that drive data-informed decisions with Contentsquare.
- Users find **Contentsquare exceptionally easy to use** , allowing seamless tracking and analysis of user behavior and engagement.
- Users highly value the **insightful customer understanding** provided by Contentsquare, enhancing our eCommerce strategies effectively.
- Users value the **comprehensive journey analysis** provided by Contentsquare, enhancing insights into customer behaviors and experiences.

##### Cons

- Users find a lack of **missing features** for qualitative feedback integration and traffic analysis in Contentsquare.
- Users find the **complex features** of Contentsquare overwhelming, complicating usability and setup for effective application.
- Users find the **implementation process challenging** , especially when tracking additional data and managing URL mappings effectively.
- Users find the **steep learning curve** of Contentsquare challenging, often requiring significant time and effort to master.
- Users face a **steep learning curve** due to complex mappings and confusing UI, making mastery challenging.

#### What Are Recent G2 Reviews of Contentsquare?

**["CSQ DXA Turns Complex Behavioural Data Into Clear, Collaborative Insights"](https://www.g2.com/survey_responses/contentsquare-review-12762090)**

**Rating:** 5.0/5.0 stars

_— David W._

[Read full review](https://www.g2.com/survey_responses/contentsquare-review-12762090)

**["Very usefull tool to analyze UX"](https://www.g2.com/survey_responses/contentsquare-review-7899135)**

**Rating:** 5.0/5.0 stars

_— Hugo S._

[Read full review](https://www.g2.com/survey_responses/contentsquare-review-7899135)

#### What Are G2 Users Discussing About Contentsquare?

- [What is Contentsquare used for?](https://www.g2.com/discussions/what-is-contentsquare-used-for) - 1 upvote

### [Glassbox](https://www.g2.com/products/glassbox/reviews)

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape.

**Average Rating:** 4.9/5.0

**Total Reviews:** 788

#### How Do G2 Users Rate Glassbox?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 9.8/10 (Category avg: 8.3/10)
- **Search Box:** 9.8/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 9.8/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Glassbox?

- **Seller:** [Glassbox](https://www.g2.com/sellers/glassbox)
- **Company Website:** www.glassbox.com
- **Year Founded:** 2010
- **HQ Location:** London
- **Twitter:** @GlassboxDigital  
1,803 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a86bc192b8b339fb694c9046e07217cea07a19220fc62bc7b47b81f0bc0a651&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10491772%2F&secure%5Burl_type%5D=linkedin_company_website)  
278 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Digital Analyst, Product Owner
- **Top Industries:** Financial Services, Insurance
- **Company Size:** 77% Large, 18% Medium

#### What Do G2 Reviewers Say About Glassbox?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Glassbox, enabling immediate access to insights for timely decision-making.
- Users find the **session replay feature** invaluable for resolving customer issues and improving overall experience effectively.
- Users value the **immediate insights** from Glassbox, enabling timely interventions and identification of revenue opportunities.
- Users find the **visibility into customer interactions** with Glassbox invaluable for troubleshooting and enhancing user experience.
- Users value Glassbox for its **exceptional customer understanding** , enabling effective troubleshooting and validation of customer information.

##### Cons

- Users are frustrated by **session issues** , including split links, limited history access, and slow query responses.
- Users find the **navigation icons unintuitive** , leading to confusion when navigating the Glassbox interface.
- Users report **session management issues** such as slow loading times and frequent session expirations that hinder usability.
- Users find the **learning curve steep** , requiring additional training and better documentation to effectively navigate Glassbox.
- Users desire improved **customization options** in reporting and funnel creation within Glassbox for enhanced functionality.

#### What Are Recent G2 Reviews of Glassbox?

**["Essential for Identifying User Friction Points"](https://www.g2.com/survey_responses/glassbox-review-12699865)**

**Rating:** 4.0/5.0 stars

_— Basma K._

[Read full review](https://www.g2.com/survey_responses/glassbox-review-12699865)

**["Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays"](https://www.g2.com/survey_responses/glassbox-review-11982027)**

**Rating:** 5.0/5.0 stars

_— ADITYA T._

[Read full review](https://www.g2.com/survey_responses/glassbox-review-11982027)

#### What Are G2 Users Discussing About Glassbox?

- [What is Glassbox used for?](https://www.g2.com/discussions/what-is-glassbox-used-for)

### [Dynatrace](https://www.g2.com/products/dynatrace/reviews)

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. Learn more at www.dynatrace.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,234

#### How Do G2 Users Rate Dynatrace?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 8.3/10 (Category avg: 8.3/10)
- **Search Box:** 8.4/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 8.4/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Dynatrace?

- **Seller:** [Dynatrace](https://www.g2.com/sellers/dynatrace)
- **Year Founded:** 2005
- **HQ Location:** Boston, MA
- **Twitter:** @Dynatrace  
18,668 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=83c43c7495079d745f57a9f8c381cbe86f78689894d05ac3e6cb0ba76b16494d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F125999%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,060 employees on LinkedIn®
- **Ownership:** NYSE: DT

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 69% Large, 23% Medium

#### What Do G2 Reviewers Say About Dynatrace?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Dynatrace, highlighting its intuitive navigation and quick installation process.
- Users value the **real-time break point feature** for debugging code in production, enhancing their development process.
- Users commend the **quick information gathering** of Dynatrace, enhancing bug detection and overall debugging efficiency.
- Users value the **comprehensive data gathering** capabilities of Dynatrace, enabling efficient bug detection without production interruptions.
- Users find **monitoring** capabilities invaluable for quick insights and timely alerts on system issues, enhancing reliability.

##### Cons

- Users find the **learning curve steep** , with challenges in instrumentation and understanding the system effectively.
- Users are frustrated with **missing features** in Dynatrace, impacting data extraction and overall usability.
- Users find the **complexity of instrumentation** with Dynatrace can hinder effective problem investigation and ease of use.
- Users feel the **UI could be less cluttered** , making navigation and log viewing cumbersome for newcomers.
- Users find the **steep learning curve** of Dynatrace challenging, making it difficult to fully utilize its features.

#### What Are Recent G2 Reviews of Dynatrace?

**["Comprehensive Observability, Excellent AI, but Complex Pricing"](https://www.g2.com/survey_responses/dynatrace-review-13111992)**

**Rating:** 4.0/5.0 stars

_— Vishnu Vardhan N._

[Read full review](https://www.g2.com/survey_responses/dynatrace-review-13111992)

**["Davis AI Delivers Clear Root-Cause Insights and Real-Time User Monitoring"](https://www.g2.com/survey_responses/dynatrace-review-12645823)**

**Rating:** 4.5/5.0 stars

_— Sabina K._

[Read full review](https://www.g2.com/survey_responses/dynatrace-review-12645823)

#### What Are G2 Users Discussing About Dynatrace?

- [What is Dynatrace used for?](https://www.g2.com/discussions/what-is-dynatrace-used-for) - 3 comments
- [How do you use Rookout?](https://www.g2.com/discussions/how-do-you-use-rookout)
- [What is the use of Rookout?](https://www.g2.com/discussions/what-is-the-use-of-rookout)
- [What is offline debugging?](https://www.g2.com/discussions/what-is-offline-debugging)
- [What does Rookout do?](https://www.g2.com/discussions/what-does-rookout-do) - 2 comments

### [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews)

Heap by Contentsquare is a Product Analytics platform that automatically captures every user interaction on your website or app — no manual event tagging, no developer dependency, no data gaps. Founded in Silicon Valley in 2013, Heap was acquired by Contentsquare in 2023 and is now fully integrated as Contentsquare's Product Analytics capability. With Heap by Contentsquare, product, data, and marketing teams can instantly answer questions like: - Where are users dropping off in a funnel? - Which features are actually being adopted — and which are being ignored? - What drives retention and long-term loyalty across devices and sessions? - What's the user journey from first visit to conversion? What makes it different: Autocapture — every click, tap, and interaction is recorded automatically from day one, with no pre-planned instrumentation needed Funnels, paths, retention & segmentation — the full product analytics toolkit, out of the box Website icon Session replay — jump from a data point directly to a recording to see the "why" behind the numbers Sense AI — ask questions in plain language, get proactive insights, and auto-quantified impact Connected to the full Contentsquare platform — combine Product Analytics with DXA heatmaps, error monitoring, and Voice of Customer (Hotjar surveys) for a 360° view of the customer experience Data Connect — sync your autocaptured data directly into Snowflake, BigQuery, or Redshift Website icon Whether you're optimizing onboarding, validating a new feature launch, or understanding what keeps users coming back, Heap by Contentsquare gives you a complete and retroactive picture of user behavior — so your team spends less time hunting for data and more time acting on it.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,074

#### How Do G2 Users Rate Heap by Contentsquare?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 9.0/10 (Category avg: 8.3/10)
- **Search Box:** 8.9/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 9.1/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Heap by Contentsquare?

- **Seller:** [Contentsquare](https://www.g2.com/sellers/contentsquare)
- **Year Founded:** 2012
- **HQ Location:** Paris
- **Twitter:** @Contentsquare  
6,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fbd69b63f9f068bc7214031737b0c8a00f8bbf6e088491795d42de1f1d27d33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2566485%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,696 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Software Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 54% Medium, 35% Small

#### What Do G2 Reviewers Say About Heap by Contentsquare?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Heap by Contentsquare to be **incredibly easy to use** , with seamless integration and no learning curve required.
- Users love the **auto capture feature** , which saves time and provides valuable insights into user behavior effortlessly.
- Users value Heap’s **automation of event tracking** , allowing effortless insights without extensive manual setup or engineering support.
- Users appreciate the **efficiency** of Heap's automatic event tracking, saving time for product and design teams.
- Users appreciate the **intuitive UI** of Heap, enabling effortless tracking without technical skills or developer assistance.

##### Cons

- Users face **data inaccuracy** challenges with Heap, making it difficult to establish a reliable source of truth.
- Users experience **data management issues** with Heap, finding the overwhelming data difficult to analyze and interpret.
- Users experience **slow performance** , noting that processes take time and advanced reports can be complex and laggy.
- Users find **complex features** challenging, requiring time to learn and adapt, which can hinder their experience.
- Users find the **overwhelming data volume** from Heap challenging, lacking advanced filtering options for clear insights.

#### What Are Recent G2 Reviews of Heap by Contentsquare?

**["A powerful analytics tool that works with minimal setup"](https://www.g2.com/survey_responses/heap-by-contentsquare-review-12006099)**

**Rating:** 5.0/5.0 stars

_— Joanna J._

[Read full review](https://www.g2.com/survey_responses/heap-by-contentsquare-review-12006099)

**["Granular analytics tool"](https://www.g2.com/survey_responses/heap-by-contentsquare-review-6881344)**

**Rating:** 4.0/5.0 stars

_— Teerawat T._

[Read full review](https://www.g2.com/survey_responses/heap-by-contentsquare-review-6881344)

#### What Are G2 Users Discussing About Heap by Contentsquare?

- [What is Heap used for?](https://www.g2.com/discussions/what-is-heap-used-for)
- [How do you use Auryc?](https://www.g2.com/discussions/how-do-you-use-auryc)
- [How much does heap Analytics cost?](https://www.g2.com/discussions/how-much-does-heap-analytics-cost)
- [What is journey mapping?](https://www.g2.com/discussions/what-is-journey-mapping)
- [What heap means?](https://www.g2.com/discussions/what-heap-means)

### [Smartlook](https://www.g2.com/products/smartlook/reviews)

Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easily understand how customers precisely interact with their website and app by: - Watching recordings of every user, and seeing exactly what they see, down to the same resolution. - Using automatically tracked events generated within the website/app, from tapping a button to typing text. - Building conversion funnels and finding out where most of their users are leaving the website/app (and seeing what they did before they left). - Creating heatmaps of visitors’ clicks, scrolls, and moves, to highlight popular elements. Smartlook cuts out all the guesswork and gathers brands’ app data together on one central dashboard, which enables sharing and collaborating with colleagues. This means clear, data-driven decision-making for product managers, marketers, UX designers, and developers to constantly improve each website and app by reducing churn rates, boosting conversions, identifying and fixing bugs, and improving UX.

**Average Rating:** 4.6/5.0

**Total Reviews:** 837

#### How Do G2 Users Rate Smartlook?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 8.4/10 (Category avg: 8.3/10)
- **Search Box:** 8.4/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 8.4/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Smartlook?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®
- **Ownership:** NASDAQ:CSCO

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 85% Small, 12% Medium

#### What Do G2 Reviewers Say About Smartlook?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **analytics capabilities** of Smartlook, especially for visualizing user behavior and enhancing decision-making.
- Users appreciate the **ease of use** of Smartlook, highlighting its intuitive interface and effective analytics tools.
- Users appreciate the **intuitive interface and custom dashboards** of Smartlook, enhancing focus on key metrics and user behavior.
- Users praise the **clean and attractive interface** of Smartlook, enhancing navigation and focusing on essential metrics.
- Users value the **affordable pricing** of Smartlook, especially appreciating the useful free plan for trials.

##### Cons

- Users find the **cluttered interface** can be overwhelming, hindering the overall user experience with Smartlook.
- Users find the **complex features** of Smartlook, like creating heat maps, challenging and restricting for free plans.
- Users often experience **dashboard issues** , such as an overloaded interface and occasional visual glitches, affecting usability.
- Users are frustrated by the **limited 1-month data retention** and difficulties in creating and maintaining heat maps.
- Users find the **delays in tracking record duration and heat map creation** hinder their experience with Smartlook.

#### What Are Recent G2 Reviews of Smartlook?

**["Smartlook Makes Troubleshooting Customer Issues Easy"](https://www.g2.com/survey_responses/smartlook-review-12700350)**

**Rating:** 4.5/5.0 stars

_— Rylee S._

[Read full review](https://www.g2.com/survey_responses/smartlook-review-12700350)

**["I use smartlook to understand user behaviour on our website"](https://www.g2.com/survey_responses/smartlook-review-8289390)**

**Rating:** 5.0/5.0 stars

_— Verified User in Market Research_

[Read full review](https://www.g2.com/survey_responses/smartlook-review-8289390)

#### What Are G2 Users Discussing About Smartlook?

- [What is Smartlook used for?](https://www.g2.com/discussions/what-is-smartlook-used-for)

### [Medallia Digital Experience Analytics (DXA)](https://www.g2.com/products/medallia-digital-experience-analytics-dxa/reviews)

Digital leaders rely on feedback as the lifeblood of their experience program. But what happens when customers leave confusing, inactionable feedback? Or when customers don’t leave feedback at all? Go beyond feedback and exceed customers expectations with Medallia Digital Experience Analytics (DXA). Medallia DXA contextualizes every piece of feedback with relevant behavioral insights, so teams can take action on what customers say and what they do, driving organization-wide impact.

**Average Rating:** 4.4/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate Medallia Digital Experience Analytics (DXA)?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 7.7/10 (Category avg: 8.3/10)
- **Search Box:** 7.7/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 8.1/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Medallia Digital Experience Analytics (DXA)?

- **Seller:** [Medallia](https://www.g2.com/sellers/medallia)
- **Year Founded:** 2001
- **HQ Location:** San Francisco, CA
- **Twitter:** @Medallia  
12,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8d80f3d6282d9c0ba5d566f563fb36c86bb89ad7f09e57400dd8a99467e21c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F49697%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,938 employees on LinkedIn®
- **Phone:** 650-321-3000

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Insurance
- **Company Size:** 50% Large, 36% Medium

#### What Do G2 Reviewers Say About Medallia Digital Experience Analytics (DXA)?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **insightful session replays and journey analysis** of Medallia DXA, enhancing understanding of customer behavior.
- Users value the **effective communication of insights** from Medallia DXA, enhancing alignment and decision-making among teams.
- Users appreciate the **ease of use** of Medallia DXA, enhancing visibility into real customer behavior effortlessly.
- Users appreciate the **variety of features** in Medallia DXA, enabling detailed insights into real customer behavior and experiences.
- Users appreciate the **filtering options** in Medallia DXA, enhancing visibility into customer behavior for effective decision-making.

##### Cons

- Users struggle with the **manual effort required** for insights extraction, finding setup and configuration overly complex and time-consuming.
- Users find the **complex configuration** of Medallia DXA burdensome, hindering efficient data management and speed of adoption.
- Users find the **setup complexity** of Medallia DXA challenging, requiring extensive effort for effective data utilization.
- Users find Medallia DXA's **setup complexity** and manual efforts for insights extraction can hinder adoption and efficiency.
- Users find the **complex querying** process in Medallia DXA to be time-consuming and resource-intensive for extracting insights.

#### What Are Recent G2 Reviews of Medallia Digital Experience Analytics (DXA)?

**["Generates powerful insights for optimising customer experience"](https://www.g2.com/survey_responses/medallia-digital-experience-analytics-dxa-review-11428888)**

**Rating:** 5.0/5.0 stars

_— Gagandeep B._

[Read full review](https://www.g2.com/survey_responses/medallia-digital-experience-analytics-dxa-review-11428888)

**["Unlocks Real Customer Insights with Powerful Session Replays"](https://www.g2.com/survey_responses/medallia-digital-experience-analytics-dxa-review-12122175)**

**Rating:** 4.5/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/medallia-digital-experience-analytics-dxa-review-12122175)

#### What Are G2 Users Discussing About Medallia Digital Experience Analytics (DXA)?

- [What is decibel medallia?](https://www.g2.com/discussions/what-is-decibel-medallia)
- [What does decibel insight do?](https://www.g2.com/discussions/what-does-decibel-insight-do)
- [What is decibel tool?](https://www.g2.com/discussions/what-is-decibel-tool)

### [UXCam](https://www.g2.com/products/uxcam/reviews)

UXCam is a product analytics platform with integrated AI analyst, for mobile apps and websites. The company serves companies in 50+ countries and processes 100B+ data points every month. With UXCam, you can create funnels, retention charts, and dashboards to see what percentage of people are dropping off at each stage. Once you see a drop-off, you can zoom in and look at the recordings and heatmaps to understand why it happened. Book a free & quick demo on the UXCam website to learn more.

**Average Rating:** 4.6/5.0

**Total Reviews:** 209

#### How Do G2 Users Rate UXCam?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 8.7/10 (Category avg: 8.3/10)
- **Search Box:** 8.0/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 8.3/10 (Category avg: 8.4/10)

#### Who Is the Company Behind UXCam?

- **Seller:** [UXCam](https://www.g2.com/sellers/uxcam)
- **Year Founded:** 2014
- **HQ Location:** San Francisco, California
- **Twitter:** @uxcam  
2,141 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82d1b8412717ebef46689ae985ad0ca2b701925cfc0e550f91a498979930d076&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fux-cam%2F&secure%5Burl_type%5D=linkedin_company_website)  
82 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Product Manager
- **Top Industries:** Financial Services, Computer Software
- **Company Size:** 56% Small, 29% Medium

#### What Do G2 Reviewers Say About UXCam?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **session replay feature** of UXCam for its clarity in understanding user interactions and improving design.
- Users commend the **awesome customer support** of UXCam, consistently providing excellent information and assistance whenever needed.
- Users value the **error tracking capabilities** of UXCam, enabling swift identification and resolution of issues in the app.
- Users value the **efficient user behavior tracking** of UXCam, which simplifies session analysis and reveals app bugs.
- Users value the **clear insights from heatmaps** that enhance understanding of user interactions and improve app design.

##### Cons

- Users find the **dashboard overwhelming and not very user-friendly** , often requiring extra time for improvements.
- Users find the **search difficulty** challenging due to limited filters and non-intuitive dashboard navigation.
- Users find the **cluttered interface** overwhelming, suggesting a need for simplification to reduce information overload.
- Users find the **dashboard overwhelming** due to information overload, suggesting a need for simplification upon initial use.
- Users find the **filtering options inadequate** , alongside a less intuitive dashboard impacting overall usability.

#### What Are Recent G2 Reviews of UXCam?

**["Great tool to understand user behaviour"](https://www.g2.com/survey_responses/uxcam-review-11585443)**

**Rating:** 5.0/5.0 stars

_— Vijay S._

[Read full review](https://www.g2.com/survey_responses/uxcam-review-11585443)

**["Flexibility on my Plan"](https://www.g2.com/survey_responses/uxcam-review-10626899)**

**Rating:** 5.0/5.0 stars

_— Carlos T._

[Read full review](https://www.g2.com/survey_responses/uxcam-review-10626899)

#### What Are G2 Users Discussing About UXCam?

- [What is UXCam used for?](https://www.g2.com/discussions/what-is-uxcam-used-for) - 1 comment

### [Quantum Metric](https://www.g2.com/products/quantum-metric/reviews)

Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 40% of the world’s internet users, supporting global brands across every industry to get to the heart of their customer, with greater speed and efficiency. For more information about Quantum Metric, visit www.quantummetric.com.

**Average Rating:** 4.6/5.0

**Total Reviews:** 271

#### How Do G2 Users Rate Quantum Metric?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 8.7/10 (Category avg: 8.3/10)
- **Search Box:** 8.3/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 8.7/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Quantum Metric?

- **Seller:** [Quantum Metric](https://www.g2.com/sellers/quantum-metric-c9ee7f75-688d-48f8-a8eb-b2d170bfa71c)
- **Company Website:** www.quantummetric.com
- **Year Founded:** 2015
- **HQ Location:** Colorado Springs, Colorado, United States
- **Twitter:** @quantummetric  
673 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=933eaf1cff5fb27f04a87ad68b7a9ba62240fc77ceb69ccc01afc78ef719a422&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fquantum-metric%2F&secure%5Burl_type%5D=linkedin_company_website)  
460 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager
- **Top Industries:** Retail, Telecommunications
- **Company Size:** 63% Large, 25% Medium

#### What Do G2 Reviewers Say About Quantum Metric?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **almost real-time insights** provided by Quantum Metric, enhancing their understanding of user interactions.
- Users appreciate the **ease of use** of Quantum Metric, enabling intuitive analysis of customer experience and behavior.
- Users value the **almost real-time session replays** of Quantum Metric, enhancing insights and user behavior analysis.
- Users value the **comprehensive analytics** of Quantum Metric, enabling in-depth insights into customer behavior and experience.
- Users appreciate the **easy setup** of Quantum Metric, enabling quick integration and effective tracking for improved user experience.

##### Cons

- Users find a **steep learning curve** with Quantum Metric, citing difficulties in using features and accessing training content.
- Users find the **steep learning curve** of Quantum Metric challenging, as the dense UI complicates initial understanding.
- Users face **search difficulty** with session replays, making it hard to find and utilize recorded sessions effectively.
- Users face **difficulties with session management** , including loading issues, visibility problems, and linked user sessions.
- Users face **replay issues** with Quantum Metric, finding it time-consuming and challenging to locate user sessions.

#### What Are Recent G2 Reviews of Quantum Metric?

**["Real-Time Insights to Spot User Friction and Technical Errors"](https://www.g2.com/survey_responses/quantum-metric-review-12998821)**

**Rating:** 4.5/5.0 stars

_— ULISES RODRIGO G._

[Read full review](https://www.g2.com/survey_responses/quantum-metric-review-12998821)

**["Provides value but needs improvements"](https://www.g2.com/survey_responses/quantum-metric-review-7685246)**

**Rating:** 4.0/5.0 stars

_— mIGUEL D._

[Read full review](https://www.g2.com/survey_responses/quantum-metric-review-7685246)

#### What Are G2 Users Discussing About Quantum Metric?

- [What is Quantum Metric used for?](https://www.g2.com/discussions/what-is-quantum-metric-used-for)

### [SessionStack](https://www.g2.com/products/sessionstack/reviews)

What is SessionStack? SessionStack is an AI-enhanced Digital Experience Analytics platform based on best-in-class session recording technology that allows e-commerce businesses to identify where customers are getting stuck and dropping off, and what conversion opportunities are being missed. The insights generated by the platform serve as a fast track to improving the entire user experience with data-backed conversion rate optimization. SessionStackAI, our proprietary machine-learning model, is the ideal partner for all e-commerce decision makers who are laser-focused on revenue. SessionStackAI blends qualitative and quantitative user data to provide the full picture of any website or mobile app interaction. The platform’s auto-capture capabilities and retroactive data history help ensure that there are no gaps in the analysis, identifying any friction points or new conversion opportunities as you go. What are SessionStack’s core features? Our industry-first AI capability - SessionStackAI, is backed up by best-in-class session recording and replay, instrumentation-free conversion funnels, user segmentation & segment trends, and error monitoring. SessionStack also offers co-browsing and live session collaboration. To put it simply: - AI-enhanced session data processing that gives you actionable conversion rate optimization tips - Auto capture of session data, covering iframes (same or cross-origin) & pop-ups - Zero performance impact for the end user and the app - Sensitive data management, data masking, network requests scrubbing, etc. - Private by default

**Average Rating:** 4.8/5.0

**Total Reviews:** 67

#### How Do G2 Users Rate SessionStack?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 8.9/10 (Category avg: 8.3/10)
- **Search Box:** 8.8/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 9.4/10 (Category avg: 8.4/10)

#### Who Is the Company Behind SessionStack?

- **Seller:** [SessionStack](https://www.g2.com/sellers/sessionstack)
- **HQ Location:** Sofia, Sofia
- **Twitter:** @SessionStack  
415 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=635938b2e462281a79415a325be8fee0df01f9df4e7c4eac9384cb89f40e0133&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsessionstack%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 72% Small, 19% Medium

#### What Do G2 Reviewers Say About SessionStack?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **session replay feature** of SessionStack for efficiently detecting bugs and gaining user insights.
- Users value **insightful user behavior tracking** with SessionStack, enhancing efficiency in bug detection and improving UX design.
- Users value the **visibility into user interactions** that SessionStack provides, enhancing UX design and decision-making processes.
- Users praise the **ease of use** of SessionStack, highlighting its straightforward setup and quick tracking capabilities.
- Users value the **user behavior tracking** capabilities of SessionStack for efficient bug detection and trend analysis.

##### Cons

- Users feel the **missing features** limit SessionStack's usability, lacking ease in masking data and integration options.
- Users express frustration with the **short data retention period** and lack of media format support in SessionStack.
- Users find **poor integration** with other platforms and challenging access to invoices detrimental to their experience.
- Users report **recording issues** with SessionStack, including limits reached unexpectedly and concerns over unrecorded sessions.
- Users often face **data inaccuracy** issues with SessionStack, struggling to sync data and analyze large volumes effectively.

#### What Are Recent G2 Reviews of SessionStack?

**["A simple experience"](https://www.g2.com/survey_responses/sessionstack-review-9994802)**

**Rating:** 5.0/5.0 stars

_— Mohammed-Mudassir A._

[Read full review](https://www.g2.com/survey_responses/sessionstack-review-9994802)

**["it was amazing experience and made my job super easy"](https://www.g2.com/survey_responses/sessionstack-review-10002493)**

**Rating:** 5.0/5.0 stars

_— Nistha S._

[Read full review](https://www.g2.com/survey_responses/sessionstack-review-10002493)

### [UXtweak](https://www.g2.com/products/uxtweak/reviews)

UXtweak is a UX research platform that helps teams recruit and manage participants, run moderated and unmoderated studies, analyze results, and share insights — all in one place. Built for research by researchers, UXtweak is used by 100K+ UXers, helping research, product, and design teams turn insights into impact. ✨ Start for free today at UXtweak.com 🔧🐝 Why do user-centered organizations choose UXtweak? 🌍 Recruit globally, reliably: Access participants from 130+ countries with 2,000+ targeting attributes for precise recruitment. Rigorous quality checks and free replacements ensure reliable feedback so you can focus on insights, not logistics. 🔧 Comprehensive tools for every stage: Test concepts, prototypes, or finished products — including native Figma prototype testing that stays in sync as your file changes. Conduct live user interviews, and run proven methods like card sorting and tree testing, moderated or unmoderated. 📊 Actionable analytics: Turn raw data into decisions with powerful analytics. Build shareable reports with our Report Builder, including AI-suggested highlights that point you to the clips and data worth including — so reports come together faster without losing your voice in them. 🤖 AI that scales research, always opt-in: AI features in UXtweak are always opt-in—you choose where it helps, and you stay in control of the output. In Live Interviews, AI-generated participant summaries and recording outlines turn hours of session footage into clear, navigable overviews. AI can also help you suggest highlight reels from your user interview recordings or tag transcripts. 🤝 Research-to-research support: Our customer success team is made up of experienced UX researchers, available to help you tackle challenges and get more out of every study. 🎓 Driven by research and community: Founded by researchers, we're committed to advancing UX research and HCI. Explore original studies by our research team in open-access journals or visit our Research by UXtweak section. We support, educate, and connect the UX community through the UX Research Geeks podcast, Women in UX interviews, live events, and educational resources. UXtweak features: ⬣ User Interviews ⬣ Mobile App Usability Testing ⬣ Prototype Usability Testing ⬣ Website Usability Testing ⬣ First Click Testing ⬣ Preference Testing ⬣ Five Second Testing ⬣ Card Sorting ⬣ Tree Testing ⬣ Global User Panel ⬣ Participant Managemet ⬣ Session Recording ⬣ Survey

**Average Rating:** 4.7/5.0

**Total Reviews:** 41

#### How Do G2 Users Rate UXtweak?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 9.8/10 (Category avg: 8.3/10)
- **Search Box:** 10.0/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 9.7/10 (Category avg: 8.4/10)

#### Who Is the Company Behind UXtweak?

- **Seller:** [UXtweak Research Group](https://www.g2.com/sellers/uxtweak-research-group)
- **Year Founded:** 2019
- **HQ Location:** Bratislava
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=65f34626d4274c8bf1ccd35cb73d321aa07a973a2c2297dc488152056359ff7e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F20165233%2F&secure%5Burl_type%5D=linkedin_company_website)  
26 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Higher Education, Marketing and Advertising
- **Company Size:** 53% Small, 31% Medium

#### What Are Recent G2 Reviews of UXtweak?

**["Seamless Usability and Outstanding Support"](https://www.g2.com/survey_responses/uxtweak-review-13116095)**

**Rating:** 5.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/uxtweak-review-13116095)

**["Essential Tool for Usability Education"](https://www.g2.com/survey_responses/uxtweak-review-12599070)**

**Rating:** 5.0/5.0 stars

_— Danyell J._

[Read full review](https://www.g2.com/survey_responses/uxtweak-review-12599070)

#### What Are G2 Users Discussing About UXtweak?

- [What is UXtweak used for?](https://www.g2.com/discussions/what-is-uxtweak-used-for) - 1 upvote

### [UserX](https://www.g2.com/products/userx/reviews)

UserX is a UX analytics platform that provides growth-oriented insights for mobile app teams. Our comprehensive suite of tools, including session recordings, heatmaps, and conversion funnels, empowers companies to gain a deep understanding of user behavior and make data-driven decisions. UserX could help brands increase user engagement, retention, and ultimately drive revenue growth using: • session recordings to gain valuable insights into user behavior and better understand why their actions may not align with your expectations by closely monitoring and analyzing their interactions with your app; • heatmaps to get a comprehensive understanding of user interactions on every application screen by visualizing them, and to identify the interface elements that are most appealing to users, as well as those that are being overlooked or ignored; • conversion funnels to determine the stage in the application funnel where users are dropping off and identify the reasons for churn; • crash replays to identify and reproduce technical errors, allowing for quicker resolution of technical bugs. With fast and comprehensive analytics of UserX, companies can easily identify areas of improvement and unlock new growth opportunities. The platform is designed to help brands understand user behavior, track essential metrics, and optimize app's performance.

#### Who Is the Company Behind UserX?

- **Seller:** [UserX](https://www.g2.com/sellers/userx)
- **Year Founded:** 2018
- **HQ Location:** Dubai, AE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c5b4536d97d85611c83e5236fdc8346b4f889b496c12232cb86197f32c759d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuserx-analytics&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

Spotlight Categories

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[Demo Automation Software](https://www.g2.com/categories/demo-automation)

[Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

[Security Awareness Training Software](https://www.g2.com/categories/security-awareness-training)

[Chatbots Software](https://www.g2.com/categories/chatbots)

Similar Categories

- [A/B Testing](/categories/a-b-testing-tools)
- [Customer Journey Mapping](/categories/customer-journey-mapping)

- [Heatmap Tools](/categories/heatmap-tools)
- [Landing Page Builders](/categories/landing-page-builders)

- [Other Conversion Rate Optimization](/categories/other-conversion-rate-optimization)
- [Product Analytics](/categories/product-analytics)

[Browse Session Replay Themes](/categories/session-replay/themes)

Below are the top-rated Session Replay Software with Mobile App capabilities, as verified by G2’s Research team. Real users have identified Mobile App as an important function of Session Replay Software. Compare different products that offer this feature so you can decide which is best for your business needs.

Top Tools at a Glance

| 

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Frontend debugging with console and network replay

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User Review

"Session Replays, performance, and errors—all without changing my workflow"

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| 

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Debugging UX issues with session replay

 | 

User Review

"A clearer way to connect experiments, sessions, and feature releases"

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| 

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UX diagnostics with unlimited free session recordings

 | 

User Review

"Insightful, Free, and Effortlessly Integrates"

 |
| 

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Session replay with retroactive event tracking

 | 

User Review

"An useful tool to track your users' journey"

 |
| 

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Replays with AI-generated friction summaries

 | 

User Review

"CSQ DXA Turns Complex Behavioural Data Into Clear, Collaborative Insights"

 |
| 

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Tagless session replay with struggle detection

 | 

User Review

"Essential for Identifying User Friction Points"

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| 

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Event-driven session replay inside Amplitude analytics

 | 

User Review

"Transformed Our Product Optimization with Clear Journeys, Smart Insights, and Seamless UX"

 |
| 

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Visual UX diagnostics with heatmaps and recordings

 | 

User Review

"HotJar Heatmaps & Recordings Helped Us Improve Our UI and user experience."

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| 

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Production debugging with real user session context

 | 

User Review

"Comprehensive Observability, Excellent AI, but Complex Pricing"

 |

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Show More

* * *

## How Do You Choose the Right Session Replay Software?

### What You Should Know About Session Replay Software

### Session Replay Software: Analyst Takeaways from G2’s Review Data

Session replay software helps businesses understand how users interact with their websites and mobile apps. These tools capture user actions, allowing teams to watch real-time replays and identify where users face difficulties or drop off. From my analysis of thousands of G2 reviews, I’ve seen companies across many sectors rely on session replay tools to troubleshoot issues, improve user journeys, and enhance customer support.

Teams in [product management](https://www.g2.com/categories/product-management-software), customer support, and marketing use these tools across industries like software development, e-commerce, education, and healthcare. [Small businesses](https://www.g2.com/categories/session-replay/small-business) appreciate session replay for identifying user pain points without needing a dedicated UX team, while [enterprise](https://www.g2.com/categories/session-replay/enterprise) organizations use it to monitor complex user journeys at scale. This software is especially popular in industries with fast-paced digital experiences, where understanding user behavior is critical.

### What I Often See in Session Replay Feedback

#### Pros: What Users Consistently Appreciate

- **Seeing User Behavior Up Close:** Users often describe session replay software as a way to step into their customers' shoes. They love watching exactly where users click, pause, or leave, transforming guesswork into clear and visual feedback.

“_The tool has completely transformed how we troubleshoot user issues. The session replay feature is an absolute lifesaver—seeing what the user experienced removes all the guesswork from bug tracking. It's also invaluable for understanding user behavior and optimizing UI/UX. Integrating error tracking tools and Redux state logs gives us a full picture in one place. It’s user-friendly and surprisingly fast to implement._”- [Shane Pfister, LogRocket review](https://www.g2.com/products/logrocket/reviews/logrocket-review-11050877).

- **Quick Setup Without Hassle:** I’ve read plenty of reviews where users mention getting started quickly, whether it's a simple code snippet or a straightforward integration. For most, it’s up and running without a call for help.

“_This tool has been a fantastic surprise. I initially expected it to be a heavy and complex analytics tool, but it was incredibly accessible, especially for early-stage projects. The setup was straightforward and fast, and it integrated seamlessly with my Next.js app, performing far better than expected. What stands out is how complete the platform is; it has every feature I could need—from product analytics to session replays, feature flags, A/B testing, and more—all in one place. Usually, you need to string together multiple tools to get this level of insight, but this software delivers everything without feeling bloated. It’s rare to find a tool this powerful that still feels lightweight and developer-friendly. Highly recommended for startups and scale-ups alike._”- [Ricardo Krug, PostHog review](https://www.g2.com/products/posthog/reviews/posthog-review-11024954)

- **Support That Feels Human:** I observed that many reviews highlighted fast, helpful support. Whether users have setup questions or run into technical issues, they feel heard and guided.

“_Gives great, granular insights on user behaviour on your website. They have good training modules for introductory skills. Helpful customer support team who's happy to answer questions._” -[Marley Dizney Swanson, Fullstory review](https://www.g2.com/products/fullstory/reviews/fullstory-review-8101070)

#### Cons: Where Many Platforms Fall Short

- **Slower Page Load Times:** Performance issues are frequently mentioned. Users mention that their websites or apps can become sluggish, especially on high-traffic pages, making it a trade-off between insights and speed.

“_Usually, the loading times are a bit slow. Understandable because of the data-crunching that needs to occur, but Vercel is much faster, and I find myself getting bored waiting for the data to load in the tool.”_—[Adam Skjervold, PostHog review](https://www.g2.com/products/posthog/reviews/posthog-review-11059030).

- **Advanced Settings Can Be Confusing:** While many say basic setup is easy, I’ve seen comments about advanced features feeling too technical. Without a background in coding, some users get stuck.

“_The network debug feature in the tool could be improved. It should include the response and provide an easier way to expand the URL for better debugging. The advanced features can also be hard to learn at first, so it might take some time for new users to get used to everything._” - [Darshan Jain, Fullstory review](https://www.g2.com/products/fullstory/reviews/fullstory-review-9718799).

- **Finding Relevant Sessions Is a Hassle:** Users want more control over filtering replays. I’ve seen feedback from teams that wish they could search for specific user behaviors or focus on certain pages without endless scrolling.

_“There's no option to filter the sessions I wanna watch on the session replay tabs. I would like to filter the recording based on some filters, such as the ability to start recording when the user performs a set event (trigger events). The features could be more”-_ [Sai Preetham M, Amplitude Session Replay review](https://www.g2.com/products/amplitude-session-replay/reviews/amplitude-session-replay-review-11108634)_._

### My Expert Takeaway on Session Replay Software in 2025

Session replay software is more than just a tool for fixing bugs. It provides a direct view into how real users experience your website or app. The most innovative teams use it as part of their daily workflow, not just for troubleshooting. They watch replays to uncover friction points, test design changes through A/B testing, and even train support agents with real examples.

This category holds an **average 4.5-star rating** , a **9.0/10 likelihood to recommend** , and consistently high scores across **ease of use (6.0/7), setup**, and **support (7.0/7)**. Users value how these tools provide instant visibility into user behavior, making it easier to spot problems and optimize experiences without guesswork.

If there’s one takeaway, I’d emphasize that session replay is more than a debugging tool. It offers a direct look into the user’s experience. The most successful teams treat it as a continuous learning tool to improve products, understand customers, and make better decisions.

[Bhoomika Pawar](https://learn.g2.com/author/bhoomika-pawar)