---
title: Dynamics Telephony Reviews
meta_title: 'Dynamics Telephony Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Dynamics Telephony works for a business like yours.
date_modified: '2026-06-22'
parent_category:
  name: Sales Tools
  url: https://www.g2.com/categories/sales-tools
---

# Dynamics Telephony Reviews
**Vendor:** Dynamics Telephony  
**Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer)
## About Dynamics Telephony
Dynamics Telephony combines phone control and Microsoft Dynamics CRM in one single easy-to-use app. It is designed for users that do a lot of business by phone, and also use dynamics 365 CRM for interacting with customers. Users fall into 2 groups: Sales and Service. For Sales, Dynamics Telephony provides features such as click-to-call, campaign dialler based on CRM lists or queues, call recording link in CRM, call recording pause-resume, hold, transfer, call log in CRM, note taking, outcome/disposition tracking, auto callback, no-answer management, callerID control, Voice Drop for voicemail, For service, Dynamics Telephony provides features such as inbound pop of CRM record, call log in CRM including queue name, duration, agent etc., call recording link in CRM, integration with IVR, callback management, in-queue callback offer, queue join-leave control and realtime agent status in CRM. For the telephony part you can use our built-in softphone with any phone system, we can provide full telephony or you can even use your own cell phone. Phone systems we are particularly good at are Avaya, Cisco, Genesys and FreePBX / Asterisk.






- [View Dynamics Telephony pricing details and edition comparison](https://www.g2.com/products/dynamics-telephony/reviews?open_modal_url=%2Fproducts%2Fdynamics-telephony%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fdynamics-telephony%252Freviews%26source%3Dpdp_avatar&section=pricing&secure%5Bexpires_at%5D=2026-08-06+17%3A55%3A31+-0500&secure%5Bsession_id%5D=ac0ec86d-fff0-4766-9e96-a29a4dd4e15d&secure%5Btoken%5D=a9e674ae8655c821dcc70e75f514a6cdd2bc24c59a6a605dcbcd0199dfc69a35&format=llm_user)

## Dynamics Telephony Features
**Dialing Options**
- Preview Dialing
- Progressive Dialing
- Predictive Dialing

**Agent Tools**
- Whisper Coaching 
- Callback Scheduling 
- Call Recording 
- Real-Time Data
- Live Chat

**Automation**
- Voice Activity Detection
- Interactive Voice Response (IVR)
- Call Scrubbing

**Agentic AI - Auto Dialer**
- Autonomous Task Execution
- Cross-system Integration
- Third-Party Integrations
- Computer Telephony Integration

**AI Capabilities - Auto Dialer**
- Call Prioritization and List Optimization
- Compliance Monitoring
- Speech Analytics and Sentiment Analysis
- Call Monitoring
- Real-Time Monitoring
- Reporting/Analytics
- Text to Speech

**Additional Functionality**
- AI Copilot
- Activity Tracking
- Call Routing
- Call Scripting
- Contact Management
- Power Dialer
- Preview Dialer
- Auto-Dialer
- Call Tracking
- Real-Time Reporting
- Customer Database
- Lead Management
- Predictive Dialer
- Call Center Management
- Integrations Management
- Activity Dashboard
- Automatic Call Distribution
- Campaign Management
- Generative AI
- Interaction Tracking
- Caller ID
- Call Transfer
- Call Disposition
- Voice Mail
- Chat/Messaging
- Automatic Outbound Dialer
- Call Reporting
- API
- Contact Database
- Lead Capture
- CRM
- Call List Management
- Progressive Dialer
- Campaign Specific Caller ID
- List Management
- Customizable Fields
- AI/Machine Learning
- Reporting & Statistics
- Multi-Channel Communication
- Alerts/Notifications
- Multi-Campaign
- Workflow Management
- Call Logging
- Lead Distribution
- Queue Management
- Inbound Call Center
- For Sales Teams/Organizations
- Data Security
- Outbound Call Center
- Performance Management
- Compliance Management
- Mobile Access
- Email Management

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