# Dynamics 365 Sales Reviews **Vendor:** Microsoft **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.8/5.0 **Total Reviews:** 1,618 ## About Dynamics 365 Sales Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application. With Microsoft Dynamics CRM, you get powerful CRM software delivered on cloud, hosted or on premises. Our CRM Online service providing instant-on anywhere access, predictable pay-as-you-go pricing, and a financially backed service level agreement (SLA). ## Dynamics 365 Sales Pros & Cons **What users like:** - Users appreciate the **ease of use** of Dynamics 365 Sales, finding it intuitive and highly customizable for their needs. (21 reviews) - Users appreciate the **seamless integration** with Microsoft tools, enhancing efficiency and automating routine tasks effortlessly. (11 reviews) - Users value the **efficient lead management** of Dynamics 365 Sales, enhancing productivity and ensuring no opportunities are missed. (11 reviews) - Users find Dynamics 365 Sales **extremely helpful** for enhancing efficiency and tracking leads effectively, boosting sales performance. (10 reviews) - Users value the **excellent customization options** in Dynamics 365 Sales, enhancing their workflow and integration with Microsoft 365. (9 reviews) - Users value the **automation** features of Dynamics 365 Sales for streamlining tasks and enhancing productivity significantly. (8 reviews) - Users appreciate the **easy customization** options in Dynamics 365 Sales, enabling tailored solutions for their business needs. (8 reviews) - Users value the **seamless integration with Microsoft tools** , enhancing productivity and easing task management within Dynamics 365 Sales. (8 reviews) - Lead Generation (8 reviews) - Seamless Integration (8 reviews) **What users dislike:** - Users find a **steep learning curve** with Dynamics 365 Sales, especially for those unfamiliar with CRM systems. (13 reviews) - Users find the **complexity of setup and customization** in Dynamics 365 Sales challenging, especially for non-technical users. (8 reviews) - Users find the interface **not intuitive** , making navigation and certain tasks feel unnecessarily complicated at times. (7 reviews) - Users find Dynamics 365 Sales to be **expensive** due to complex licensing and high costs for advanced features. (6 reviews) - Users find the **limited features** of Dynamics 365 Sales can hinder customization and performance, impacting overall usability. (6 reviews) - Users find Dynamics 365 Sales to be **time-consuming** , requiring extensive manual input and complex setup processes. (6 reviews) - Users find the **cluttered interface** challenging to navigate due to hidden buttons and a steep learning curve. (5 reviews) - High Complexity (5 reviews) - Users experience **slow performance** with Dynamics 365 Sales, leading to frustrations during usage and affecting productivity. (5 reviews) - Expertise Required (4 reviews) ## Dynamics 365 Sales Reviews ### 1. Simplifies Deal Tracking, Needs Better Mobile UX **Rating:** 3.5/5.0 stars **Reviewed by:** Sid S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Dynamics 365 Sales?** I find the Dynamics 365 Sales platform easy to use, which is crucial for managing our sales processes. The initial setup of Dynamics 365 Sales was pretty straightforward, making the transition from Excel and Jira quite simple for my team. This platform really shines in organizations with multiple cross-functional verticals that cut across various business lines. It's also great to be able to use Dynamics 365 Sales along with other tools like Tally, enhancing our overall workflow. **What do you dislike about Dynamics 365 Sales?** The mobile web experience is very bad. The button sizes are small and the approval process for a new user takes time to get used to the UX. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** I use Dynamics 365 Sales for tracking deals and navigating the approval matrix for discounting, which helps address our discount structure issues. ### 2. Microsoft integration and effective automation, but sometimes complex to handle **Rating:** 3.5/5.0 stars **Reviewed by:** mohamed H. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Dynamics 365 Sales?** I especially like the integration with Microsoft tools, task automation, and visibility on the sales pipeline. It saves my team a lot of time. **What do you dislike about Dynamics 365 Sales?** I find that the tool is sometimes difficult to handle. Some tasks seem particularly time-consuming to me, especially data entry, workflow configuration, and navigating between different menus. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Dynamics 365 Sales allows me to better organize the tracking of clients and prospects, centralize all information, and automate certain tasks. Thanks to this, I save time daily, I am better organized, and I can improve the tracking of business opportunities, with a clearer view of progress. ### 3. Revolutionizing Sales with AI and Microsoft Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Krish A. **Reviewed Date:** February 03, 2026 **What do you like best about Dynamics 365 Sales?** I find Dynamics 365 Sales standout for its ability to unify the entire sales process within the familiar Microsoft ecosystem, allowing teams to work smarter rather than just harder. Its ability to unify customer data is incredibly valuable, automating routine tasks and providing actionable AI-driven insights, which often lead to a 15–20% reduction in administrative time. The Copilot AI is a game changer, enabling seamless integration with Microsoft 365, and its advanced sales acceleration tools are top-notch. Using these tools, I'm able to drastically reduce administrative data entry, cutting down on manual processes thanks to features like CRM Auto-Update and 'Smart Paste'. I also appreciate the accelerated meeting preparation and follow-up capabilities, where Copilot creates detailed pre-meeting briefs and assists during meetings by taking notes and suggesting action items. Content creation and personalization are also enhanced, with Copilot drafting proposals and crafting personalized emails. Smarter pipeline management is another highlight, with AI helping to identify high-potential leads and provide predictive sales forecasting, making my workflow much more efficient. **What do you dislike about Dynamics 365 Sales?** I think Dynamics 365 Sales could work on reducing a steep learning curve for new users. The customization processes can be complex and could lead to implementation delays. Also, the out-of-the-box reporting could be enhanced. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** I use Dynamics 365 Sales to consolidate fragmented customer data, automate tasks, and get AI-driven insights, cutting admin time by 15–20%. Key benefits include Predictive Lead Scoring, reducing sales cycles, unifying data, and Microsoft 365 integration. ### 4. Dynamics 365 Sales Makes Lead Management and Deal Tracking Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal S. | Business Development Executve, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Dynamics 365 Sales?** Dynamics 365 Sales is a SaaS-based tool that can manage leads from multiple sources. You can create opportunities within it, and as you move through each step, it indicates the likelihood of closing and winning the deal. **What do you dislike about Dynamics 365 Sales?** The feasibility of implementation can sometimes be confusing for users. If you haven’t connected with a good partner, the process can end up taking more time and costing more money. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It solves multiple problems. For example, it manages every step internally—from lead management and proposal creation through to closure—while also keeping time logs throughout the process. ### 5. A powerful CRM with great features **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca B. | International Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Dynamics 365 Sales?** I primarily use Dynamics 365 CRM for managing our partner accreditations and reviewing their history with us as customers. It’s incredibly helpful to have all of that information in one place, making it easy to track interactions, keep records up to date, and ensure we’re supporting our partners effectively. The reporting tools and integration with Microsoft apps are a real plus, and they make collaboration much smoother. **What do you dislike about Dynamics 365 Sales?** The only drawback is that the system can sometimes feel a bit clunky - certain tasks take more steps than expected, and the interface isn’t always the most intuitive, especially as we have added some bespoke fields to the system to make it work for us. However, once you get used to it, the benefits of having a centralized, reliable CRM far outweigh those minor frustrations. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It gives us a single, reliable place to manage partner accreditations, customer history, and interactions. Before, this information was spread across spreadsheets, emails, and different systems, which made it hard to keep track of details or see the bigger picture. Now I can quickly check a partner’s full history with us, monitor their accreditation status, and make sure nothing falls through the cracks. Having everything centralized not only saves time but also improves accuracy and ensures we can deliver a more consistent and professional experience to our partners and customers. ### 6. Dynamics’ Seamless Integration with Office, Teams, Outlook, and Power BI **Rating:** 4.5/5.0 stars **Reviewed by:** Kris H. | Senior Manager - Latin America & the Caribbean, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Dynamics 365 Sales?** I like how Dynamics works closely with Office, Teams, and Outlook, as well as Power BI. The integration between these tools makes it easier for me to keep everything connected and work more smoothly. **What do you dislike about Dynamics 365 Sales?** I feel that some of the newer solutions are more agile and make it easier to process expenses through collaborative workflows. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It helped resolve my frustration with having too many UI/UX tools that all do slightly different things with the same basic information or database. ### 7. Seamless Integration with Microsoft Products **Rating:** 4.5/5.0 stars **Reviewed by:** William W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Dynamics 365 Sales?** Integration with other Microsoft Products /Ease of use/quick access to information. Lower expense than Salesforce. One group for ideas/ information online. Have not tried Ai Features much **What do you dislike about Dynamics 365 Sales?** Integration to other non-Microsoft Produucts **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Lead management ### 8. AI-Driven Insights and Seamless CRM That Helps Close Deals Faster **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Dynamics 365 Sales?** What I like most about Dynamics 365 Sales is the way it brings together AI-driven insights and seamless CRM tools, helping sales teams build stronger customer relationships and close deals faster. The predictive analytics, automation, and integration with Microsoft 365 also make it a powerful platform for modern selling. **What do you dislike about Dynamics 365 Sales?** Dynamics 365 Sales has a lot of strengths, but it’s not without its pain points. Here are some of the most common dislikes that sales teams and managers mention: **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Dynamics 365 Sales is built to tackle some of the biggest pain points in modern selling, such as disorganized lead tracking, limited pipeline visibility, and a lack of personalized customer engagement. By addressing these issues, it helps sales teams work more efficiently, close deals faster, and deliver a better overall customer experience. ### 9. User-Friendly with Regional Language Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Bhupendra W. | Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Dynamics 365 Sales?** I enjoy the work with Dynamics 365 Sales, finding it simple to use, which makes it easy for users like me to access. It also promises a better future compared to other software. **What do you dislike about Dynamics 365 Sales?** I find the lack of multi-language support problematic, which makes it difficult for people in different regions to use Dynamics 365 Sales effectively. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Make easy to access ### 10. Flexible modules, but complex role hierarchy and module connections **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Dynamics 365 Sales?** MS Dynamics has a wide range of modules, and our company can modify these modules to fit our specific business use cases. **What do you dislike about Dynamics 365 Sales?** There are too many options, and it’s a bit hard to connect everything between the different modules. It’s also difficult to set up and understand the hierarchy of user roles. Especially the financial module feels complicated, but that’s okay—finance is difficult everywhere. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** We used a different ERP for over 10 years, and now we’ve shifted to MS Dynamics. Our previous ERP was too slow and didn’t use modern technology. MS Dynamics feels much more modern, with better technology and stronger analysis tools etc. ### 11. Great Automation, Needs UI Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Angad Singh S. **Reviewed Date:** November 04, 2025 **What do you like best about Dynamics 365 Sales?** I find Dynamics 365 Sales extremely helpful for tracking leads and enhancing efficiency and effectiveness in sales performance. I appreciate how it addresses my previous issues with poor follow-ups, ensuring no opportunities are missed. The automation of repetitive tasks significantly enhances productivity, allowing me to focus on more critical sales activities. Furthermore, I value the integration with Microsoft Teams and Outlook, which facilitates seamless sharing of notes among sales representatives. Even though the initial setup wasn't straightforward, I am grateful for Microsoft's guided tips that eased the learning curve significantly. **What do you dislike about Dynamics 365 Sales?** I find the User Interface (UI) of Dynamics 365 Sales to be slow and cluttered at times, which can make the experience overwhelming. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** I use Dynamics 365 Sales to efficiently track leads, improve sales performance, ensure no follow-ups go unchecked, automate repetitive tasks, and facilitate sharing through integration with Microsoft Teams and Outlook. ### 12. Dynamics 365 Sales — user review (2025) **Rating:** 2.5/5.0 stars **Reviewed by:** David G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Dynamics 365 Sales?** What worked well: I run on Microsoft 365 (Outlook + Teams), and Dynamics 365 Sales felt like home. The Teams dialer inside Sales Hub lets my reps call from the CRM and get real-time transcripts/action items saved to the record—zero copy/paste busywork. The Sales Accelerator sequences gave us a clean, prioritized worklist, so newer reps stopped guessing the “next touch.” On top, the AI layer—predictive lead/opportunity scoring and Copilot for Sales in Outlook/Teams—actually helped triage and draft follow-ups faster. Where it stumbled: The setup still isn’t “flip a switch.” You’ll spend time on server-side sync, security roles, and CI settings—worth it, but plan for an admin sprint. Licensing is powerful but confusing (Professional vs. Enterprise vs. Premium + Copilot add-on). Budget carefully; Premium’s AI is great, but only if you’ll use forecasting/scoring at scale. Bottom line: If you live in Microsoft 365 and want calling + transcripts inside the CRM plus pragmatic AI, Dynamics 365 Sales is a strong choice. If you’re not on Teams/Outlook, you’ll lose many of its best tricks. **What do you dislike about Dynamics 365 Sales?** Dynamics 365 Sales — dislikes Licensing is a maze (Professional vs. Enterprise vs. Premium + Copilot add-ons). Easy to overbuy. Setup takes an admin sprint (server-side sync, security roles, Conversation Intelligence policies). UI feels dense out of the box; too many fields/clicks until you tailor forms and views. Performance can lag (page loads; Outlook add-in; occasional sync delays). Custom work needs Power Platform skills; “quick tweaks” turn into solution deployments. Reporting beyond basics pushes you into Power BI; forecasting configuration is fiddly. Strong Microsoft bias—benefits drop if you’re not on Outlook/Teams. Mobile app is fine for lookups, weak for heavy updates or sequence work. Duplicate detection/merging is still clunky; data hygiene needs extra care. AI can feel opaque (why a score is high/low); Copilot drafts vary in quality. Dataverse/file storage and call transcripts can add surprise costs. Call recording/transcription raises consent/compliance steps in some regions. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Here’s what it’s actually fixing for us—and what we’re getting back. Scattered workflow → One selling workspace. We used to bounce between Outlook, Teams, and spreadsheets. With Dynamics 365 Sales, calls happen in the CRM (Teams dialer), emails and meetings auto-log, and transcripts/action items land on the right record. Result: less copy/paste, cleaner data, ~3–5 hrs/reps/week saved. Inconsistent follow-up → Guided sequences. Sales Accelerator gives each rep a prioritized worklist and next best step. Result: more consistent touches, faster first responses, higher connect rates. Guesswork prioritization → Predictive scoring. Lead/opportunity scores help us focus on deals that are actually moving. Result: better pipeline hygiene and time spent where it matters. Slow admin → AI assist. Copilot drafts follow-ups, summarizes calls, and suggests next steps right in Outlook/Teams. Result: tighter turnaround after meetings and fewer stalled deals. Coaching blind spots → Call intelligence. Recordings + transcripts make it easy to review calls and coach new reps. Result: shorter ramp times and more consistent messaging. Fuzzy forecasts → Structured forecasting. Out-of-the-box forecasts tied to opportunities and stages. Result: improved forecast accuracy and cleaner exec reviews. Net impact: more selling time, cleaner CRM data, faster cycles, and steadier pipeline reviews—without duct-taping five tools together. ### 13. Great MS Toolkit with Ready-Made Apps **Rating:** 4.5/5.0 stars **Reviewed by:** Nikita V. | Supply Chain Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Dynamics 365 Sales?** Great toolkit within MS environment and various apps already predifined **What do you dislike about Dynamics 365 Sales?** Clunky design and long waiting time. Developing extra features is risky due to how elements are changed within updates. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Database for contracts, clients, campaigns, communications and other necessary tools ### 14. Comprehensive Sales Insights, But Setup Can Be Complex **Rating:** 2.5/5.0 stars **Reviewed by:** Vishnu N. | Merchant risk analyst , Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Dynamics 365 Sales?** What I like best about Microsoft Dynamics 365 Sales is its ability to give a complete, real-time view of the entire sales pipeline and customer journey. The platform makes it easy to track leads, manage opportunities, and monitor performance all in one place. **What do you dislike about Dynamics 365 Sales?** The main thing I dislike about Microsoft Dynamics 365 Sales is that the initial setup and customization process can be a bit complex, especially for users without much technical experience. Configuring workflows, dashboards, and reports to match specific business needs often requires time and support from IT or a consultant. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Microsoft Dynamics 365 Sales has helped us solve key challenges in lead management, sales tracking, and customer relationship visibility. Previously, we struggled with scattered data and manual tracking, which made it difficult to follow up on leads and measure performance accurately. ### 15. Effortless Setup and Stellar AI Support **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth L. | Owner , Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Dynamics 365 Sales?** I love how Dynamics 365 Sales makes the initial setup easy with intuitive integration options. The AI feature serves as my first point of contact with customers, efficiently managing interactions and reducing my workload significantly. The integration with various apps is seamless, facilitating an organized workflow. The platform's customer service is exceptional, providing thorough guidance through demos and training, making it simple to learn. It handles the heavy lifting of the online aspects of my business, enhancing my productivity. I also appreciate the comprehensive coverage of features, meeting all my needs without requiring additional changes. **What do you dislike about Dynamics 365 Sales?** Nothing **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Dynamics 365 Sales AI manages initial customer contacts and handles online tasks, keeping me organized and reducing my workload. ### 16. Easy to Find Information, a Great Sales Tool for Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Dynamics 365 Sales?** Easy to locate information , great for business's. Good tool to use for sales. **What do you dislike about Dynamics 365 Sales?** Nothing so far, maybe more advertisements about it **What problems is Dynamics 365 Sales solving and how is that benefiting you?** making it easier to navigate through files. Fast pace application ### 17. Fast, Reliable Chat and Seamless Lead Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed K. | Sales advocate, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Dynamics 365 Sales?** Fast based the chat is great and the leads never had an issue **What do you dislike about Dynamics 365 Sales?** During Microsoft outages we experience issues but that is normal **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Contacting customers for Microsoft ### 18. Dynamics 365 Sales - A tool to Boosts Sales Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Vipin U. | Accountant, Accounting, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Dynamics 365 Sales?** Dynamics 365 Sales is highly customizable, letting businesses tailor it to their specific needs without requiring heavy coding. By using of dashboards help me to decisions quickly. The customer support is always available. **What do you dislike about Dynamics 365 Sales?** The user interface is a little bit complex, and navigation is not always intuitive which slow down daily operations. In small corporation it difficult to integrate due to pricing. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Dynamics 365 Sales helps me to analyze the trend, so that I can made the decision. Dynamics 365 Sales CRM is a robust and versatile tool ideal for medium to large enterprises, especially those deeply integrated with Microsoft products. ### 19. Powerful Ecosystem, But Rigid and Complex **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Dynamics 365 Sales?** I like the full ecosystem and the possibilities that Dynamics 365 Sales offers. The opportunities feature and the CRM overall are quite powerful. **What do you dislike about Dynamics 365 Sales?** It's a bit too rigid and requires too much manual labor. It's also quite focused on enterprises, meaning you need to understand quite a lot to get everything connected, which has been a challenge for us. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Dynamics 365 Sales provides an integrated environment to track the pipeline effectively. We switched to streamline processes more than what was possible with Salesforce. ### 20. Dynamics 365 **Rating:** 4.0/5.0 stars **Reviewed by:** Heather N. | Manager, Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Dynamics 365 Sales?** It's easy to use. Fairly intuitive. Connects well other microsoft programs. **What do you dislike about Dynamics 365 Sales?** Some fields are not in an intuitive place. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It keeps all information on our members and prospects in one place. We can easily do advanced finds to filter on various needs. Integrates well with other systems. ### 21. Simple, Customizable, and Secure—An Outstanding Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Samir M. | Innovation & Technology Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2025 **What do you like best about Dynamics 365 Sales?** I appreciate its simplicity, the excellent customization options, and the robust environment, which gives me a sense of security. **What do you dislike about Dynamics 365 Sales?** I don't have any issues that I can mention. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** This has truly been the best tool on the market for addressing our CRM challenges. It effectively solved the issues we were facing with CRMs. ### 22. Comprehensive CRM with Great Features, but Occasional License Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Mohd Saif A. | Business Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Dynamics 365 Sales?** Very vast and detailed CRM to use as a sales person. You get varieties of filters and details to know you pipeline and the customers **What do you dislike about Dynamics 365 Sales?** Sometimes license creates problem. Then we have to re-install. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It is helping in forecasting the sales pipeline which makes life lot easier for a Sales Guy like me to answer to the management ### 23. Dynamics 365 sales, best CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Jason O. | Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Dynamics 365 Sales?** I have been using dynamics 365 for our 10 years, I love the fact on how the product has evolved over the years, and how easy it is to use within a sales team, easy to use for sales pipeline and lead management, also clients progress **What do you dislike about Dynamics 365 Sales?** I don't dislike the product at all, I prefer it over sales force **What problems is Dynamics 365 Sales solving and how is that benefiting you?** We use the system for sales , pipeline and clients management, we would be lost without the system ### 24. Thorlabs' Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Dynamics 365 Sales?** We've been using Microsoft Dynamics 365 Sales for a while now, and overall, it’s been a solid choice for managing our sales processes. It offers a good range of features that help our team stay organized and focused, and we’ve seen improvements in how we track leads, opportunities, and customer interactions. **What do you dislike about Dynamics 365 Sales?** There’s a bit of a learning curve, especially for those not used to CRM systems. Some parts of the setup and customization felt a bit technical, and we needed some outside help to get everything the way we wanted. Also, the licensing costs can add up if you're adding advanced features. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Although customizable, some configurations may require development knowledge or external consultants, which adds to the implementation time and cost, they have been helpful to us for doing things differently than maybe a typical company would do them. It is solving our problem of maintaining customer communication and tracking. ### 25. Dynamics 365 Sales Review **Rating:** 4.0/5.0 stars **Reviewed by:** Ananthakrishnan R. | IT Support Engineer, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Dynamics 365 Sales?** Microsoft Dynamics 365 It integrates with other Microsoft tools like Teams, Outlook. Automates routine tasks like lead tracking and reporting and more over save time. **What do you dislike about Dynamics 365 Sales?** wide range of features and tools might overwhelm new users and require extensive training to fully utilize and cost is high compare to zoho crm. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It grows with your business, allowing you to add or remove applications as needed. We can access Dynamics 365 from anywhere remotely. ### 26. User-Friendly and Integrative, but Navigation Can Be Confusing at First **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Dynamics 365 Sales?** Very integrative, user friendly, it just takes time to learn. **What do you dislike about Dynamics 365 Sales?** Sometimes it can get confusing navigating through it, but you get use to it. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Gives me a great view of sales metrics. ### 27. Clearly the most superior - and I mean by an order of magnitude! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2024 **What do you like best about Dynamics 365 Sales?** For full disclosure, I have been a Dynamics consultant for more than a decade. I love it that much! I used to tell customers the only thing I couldn't do is have it make coffee for you in the morning. Now, even that is possible. Dynamics is a damn seachange in the way your business can operate to reach its full potential and beyond regardless of your present size. When you bring together the customization, automation and integration capabilities native to Dynamics there truly are no limits. With all the different CRM products that I have implemented over the years, it is very rare that someone leaves Dynamics for the other guy. Infact, its almost always the other way around. **What do you dislike about Dynamics 365 Sales?** Dynamics can have a bit of a learning curve due to the extensive tool sets that are available. However, the user experience can be 100% controlled by the implementer. Additionally, some tools can be complex initially but there is always a very good reason why a tool has been designed to operate the way it does. Additionally, the price point can make it difficult, and a deciding factor, limiting companies in the ability to fully extend the raw power and capabilities of the system deep inside their organizational structures. The price should be half in my opinion and the reunion of the different functions back into a single unified offering once again. The seperation of service from sales from marketing can be problematic for companies to stomach when they are simply just strongly focused entities that could be created with the native XRM customization tools. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** I have implemented many more than 100+ deployments to companies ranging from under a million in revenue to multiple billion in revenue and with tens of thousands of employees operating on several continents. The single biggest benefit to a company is the unification of business systems and processes across the spectrum. The ability to collaborate and respond (in real time) with a systems-process approach to conditions that just could not be predicted makes Dynamics an order of magnitude above the rest. ### 28. Streamlined Sales Process **Rating:** 3.5/5.0 stars **Reviewed by:** Sri Ajeng R. | Operation System Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Dynamics 365 Sales?** The integration with other Microsoft products is seamless. **What do you dislike about Dynamics 365 Sales?** the user interface can feel a bit clunky at times **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It has helped organize our sales efforts but has some usability challenges ### 29. Difficult to navigate through tasks **Rating:** 3.5/5.0 stars **Reviewed by:** Rachit A. | Partner Solutions Lead, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Dynamics 365 Sales?** All leads are available in one place. amazing filter options **What do you dislike about Dynamics 365 Sales?** No reminder option for pending tasks. Duplicate leads are common **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Lead management. All the leads being generated by the team are shared with the sales rep on Dynamics 365. We get a one point view of all the tasks and leads available. ### 30. very easy and handy to use, all the opportunities we can upload . **Rating:** 5.0/5.0 stars **Reviewed by:** Manoj B. | Account Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Dynamics 365 Sales?** very easy and handy to use, we can put all the opportunites in the CRM **What do you dislike about Dynamics 365 Sales?** there is no such down side in using the software. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** we can upload all the sales opportunities in the CRM. it is a very good and handy software. ### 31. UI/UX is secretly complex **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Dynamics 365 Sales?** Great way to track opps. Decent UI/UX. Intigrates into copilot. **What do you dislike about Dynamics 365 Sales?** The UI/UX is hard to learn and navigate. It's like they try to make you think it has a simple UI. At first glance it's simple design seams like it will be easy to navigate but really they just hide buttons within other buttons making it even harder to navigate. At least saleforce doesn't hide buttons. It may be huge and overwhelming but you know where every field is and can search for them. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Customer and sales ops managment. ### 32. very high tech **Rating:** 2.0/5.0 stars **Reviewed by:** Evette A. | controller, Enterprise (> 1000 emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Dynamics 365 Sales?** every user can use it and add in there own invoices **What do you dislike about Dynamics 365 Sales?** very confusing to understand but once you do very easy **What problems is Dynamics 365 Sales solving and how is that benefiting you?** allowing us to be more organized ### 33. Change the world of sales **Rating:** 5.0/5.0 stars **Reviewed by:** Peerzada Tabish Javaid Q. | Senior Functional Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Dynamics 365 Sales?** Microsoft dynamics 365 sales not only has the pipeline of lead creation to the invoicing but due to the new features of co-pilot is something which makes it not only different but the records easy accessible and even summarises with meeting scheduler. **What do you dislike about Dynamics 365 Sales?** I can't address anything which I don't like about the application but Microsoft could enhance AI more **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It helps me design the application as per the requirements of my clients for their day to day sales activities ### 34. Dynamics 365 powerful plan **Rating:** 5.0/5.0 stars **Reviewed by:** Sam K. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Dynamics 365 Sales?** You can manage all your tasks activities, make order creat quotes and much more the best part is easily integrated with Microsoft tools outlook exchnage and much more. **What do you dislike about Dynamics 365 Sales?** Lagging sometimes and low response due to heavy data storage might be something which can be improved. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** All in one place create opportunities, get and create leads ,qualify leeds , tasks ,activities day to day ,calls handing order management ,your target reporting and much more. ### 35. It is a very extensive and problem solving software. **Rating:** 5.0/5.0 stars **Reviewed by:** Majid h. | Sourcing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Dynamics 365 Sales?** Very helpful tool for mannaging the order and PO's. **What do you dislike about Dynamics 365 Sales?** Sometimes it gets slow rest it is fine and good. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It saves our time in problem solving. ### 36. Very useful for office works **Rating:** 4.0/5.0 stars **Reviewed by:** Priyesh J. | Associate Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Dynamics 365 Sales?** Excellent products and ease to use and share with collegue for online updation and tracking **What do you dislike about Dynamics 365 Sales?** sometimes takes time to update for execution **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Live analytics and sales forecast basis old trends ### 37. Key features and strength **Rating:** 4.0/5.0 stars **Reviewed by:** Jinkal S. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Dynamics 365 Sales?** User friendly interface Customization AI and Machine Learning **What do you dislike about Dynamics 365 Sales?** Complex customization Need Cost Learning curve **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Improved efficiency Enhanced customer relationship Data driven decisions ### 38. Awesome sales automation tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Kirtiman C. | Senior Project Management Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Dynamics 365 Sales?** Its easy to do the sales automation, check the performanec of sales team and get the results in the dashboards, good product! **What do you dislike about Dynamics 365 Sales?** More dependency on the implementation partner. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** We were using this product for better sales enablement. ### 39. Although I do not use it dynamics 365 sales at every single day I have found it incredibly useful **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Dynamics 365 Sales?** Although I do not use it dynamics 365 sales at every single day I have found it incredibly useful the times I have used it and would recommend to others I really like how we used easy to use and very intuitive **What do you dislike about Dynamics 365 Sales?** The only downside I feel like is that it's primarily for Microsoft **What problems is Dynamics 365 Sales solving and how is that benefiting you?** For the simple user experience, it's easy to do trainings ### 40. I can boldly make a decision with confidence knowing it is accurate from real-time data access. **Rating:** 4.5/5.0 stars **Reviewed by:** david k. | Information Technology Support Specialist , Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Dynamics 365 Sales?** Boldly make decisions from real-time access to data. Effectiveness for streamlining the pipelines. Extensiveness for the sales team to provide insights that are reliable. Dreadful for its customization. **What do you dislike about Dynamics 365 Sales?** Exemplifies the efficiency with real-time data access. Cost effective. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Demonstrates how easy it is to access data from a centralized location for easier decision-making. Provides significant benefits with inventory control. Real-time reports are easy to analyze. User-friendly and easier with customization. ### 41. All feature in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Ishant S. | Cloud Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Dynamics 365 Sales?** It's easy to use & customized. You can track everything with D365 like mails, conversation, calls etc. **What do you dislike about Dynamics 365 Sales?** when you make changes in D365 on global level it's gives your few issues. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It helps me to manage the data in proper way & it is easy to manage. ### 42. Great tool for Capturing Future Business **Rating:** 4.5/5.0 stars **Reviewed by:** Amy D. | Commercial Integration Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Dynamics 365 Sales?** The upside of using D365 is that you can capture your sales forecast, add notes and attach documents all in one place. **What do you dislike about Dynamics 365 Sales?** At times, D365 is a little cumbersome to navigate. There are so many links to get through **Recommendations to others considering Dynamics 365 Sales:** D365 is a really powerful tool. Spend the money to enable all of the capabilities of the program, such as tracking email correspondence on opportunities. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** By entering opportunities in D365, we are able to see product areas that we need to focus and improve upon based on our forecasts ### 43. Dynamics is a decent system that will do what you need it to. **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron B. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Dynamics 365 Sales?** The platform is fairly user friendly and easy enough to administrate. It integrates with our phone system which is very helpful. **What do you dislike about Dynamics 365 Sales?** Microsoft is lacking customer support when it comes to most of their products. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Dynamics 365 allows us to keep all leads and customer information in one place. It allows us to create followups, customer notes, customer interactions, and several other things in one platform. ### 44. A Great tool that can sometimes be annoying to navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Siddharth N. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Dynamics 365 Sales?** -One of the most powerful things with D365 is that you can pretty much configure it to do most of the stuff your business requires. -In my experience you can customize nearly most things as it suits for your business which is a big plus!. -Intergration with other apps also work decently. **What do you dislike about Dynamics 365 Sales?** -The UX/UI can be painstaking at times to work with. -It does have its time of being slow, also considering the learning curve could be a bit steep at times. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** I mostly use it for running my ecommerce sales and inventory management related stuff. ### 45. Dynamics CRM - A comprehensive tool for Sales **Rating:** 4.0/5.0 stars **Reviewed by:** Ashok P. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Dynamics 365 Sales?** Ease of use, Integrates with various products, Complete Vertical solutions related to the industry specific, Easy deployment and implementation **What do you dislike about Dynamics 365 Sales?** Some time performance issues. Browsers side issues, On premise had limited functionalities compared to online versions. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** We are able to run our complete lead to Sales process in the CRM ### 46. Decent **Rating:** 2.5/5.0 stars **Reviewed by:** Em S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Dynamics 365 Sales?** I like that I can navigate to the entire customer profile and see a snap shot of all activity/ account details **What do you dislike about Dynamics 365 Sales?** At times it is slow to log in and it doesn't link to ServiceMax for scheduling **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Setting tasks for engineers, allows visibility to current status of a deal and links all pertinent forms ### 47. Microsoft D365 Sales **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad Y. | Founder / CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Dynamics 365 Sales?** Dynamics 365 Sales provides us with a powerful set of tools and capabilities to streamline our sales processes, enhance customer relationships, and make data-driven decisions. The comprehensive CRM functionalities, integration with other Microsoft products, intelligent insights, mobile accessibility, and scalability make it an invaluable asset for our sales teams. **What do you dislike about Dynamics 365 Sales?** Some areas for improvement in Dynamics 365 Sales include the user interface, certain reporting features, the learning curve for new users, integration challenges with third-party applications, and the pricing structure. However, these areas do not diminish the overall value and functionality of the platform. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Dynamics 365 Sales solves the problems of fragmented customer data, inefficient sales processes, limited visibility and insights, collaboration challenges, and mobility hurdles. By addressing these issues, we experience improved customer satisfaction, increased sales productivity, better decision-making, enhanced collaboration, and the ability to adapt to remote work scenarios effectively. ### 48. "Have revolutionized our sales operations". **Rating:** 4.5/5.0 stars **Reviewed by:** Shikha I. | System Administrator , Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Dynamics 365 Sales?** Legendary for revolutionizing our sales operations. Great promoter with campaigns. Most spontaneous for easier with customization. Exceptionally efficient with sales analytics. **What do you dislike about Dynamics 365 Sales?** Exceptionally efficient for sales analytics. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Have revolutionized our sales operations in the department. Exceptional for it's customer support. Spectacular for ease of customization. Ease of use. ### 49. "Superpass our expectations with approval process workflows". **Rating:** 4.5/5.0 stars **Reviewed by:** katie w. | Financial Analyst , Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Dynamics 365 Sales?** It have done marvelously with approval process workflows. Scalable and robust with email marketing. **What do you dislike about Dynamics 365 Sales?** It have done marvelously with approval process workflows. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Marvelous for it's approval process workflows. Great for it's efficiency with email marketing by socia media integration. ### 50. Review for Dynamics 365 Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Ritesh B. | TA Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Dynamics 365 Sales?** The Best I like in Dynamics 365 Sales is we can use them Easily through Mobile.Lost of improvement and updates, CRM, and enhanced security is the most important feature that I like in this software **What do you dislike about Dynamics 365 Sales?** There is not much Database Included as per User **What problems is Dynamics 365 Sales solving and how is that benefiting you?** it helps in solving the Problems Easily ## Dynamics 365 Sales Discussions - [Marketing Automation and MS Dynamics](https://www.g2.com/discussions/31050-marketing-automation-and-ms-dynamics) - 1 comment, 1 upvote - [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) - 3 comments, 1 upvote - [How do i reset the system and increase productivy?](https://www.g2.com/discussions/how-do-i-reset-the-system-and-increase-productivy) - 1 comment, 1 upvote - [b](https://www.g2.com/discussions/b) - 1 comment, 1 upvote - [Refreshing page a bunch to get ticket to appear?](https://www.g2.com/discussions/15518-refreshing-page-a-bunch-to-get-ticket-to-appear) - 1 comment, 1 upvote - [View Dynamics 365 Sales pricing details and edition comparison](https://www.g2.com/products/dynamics-365-sales/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+16%3A35%3A11+-0500&secure%5Bsession_id%5D=93990dcb-a8d1-4e61-96c6-9e2bce5be9a2&secure%5Btoken%5D=a3fc3d6e8505a74c9b75b28be6dad84424e6035da840dcfee703a82ee766ed42&format=llm_user) ## Dynamics 365 Sales Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Cognism](https://www.g2.com/products/cognism/reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Infinite Album](https://www.g2.com/products/infinite-album/reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) - [monday Work Management](https://www.g2.com/products/monday-com/reviews) - [ON24](https://www.g2.com/products/on24/reviews) - [OVHcloud](https://www.g2.com/products/ovhcloud/reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Dynamics 365 Sales Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Generative AI** - AI Text Summarization **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Dynamics 365 Sales Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,580 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,137 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,160 reviews)