For a Windows based IT user the system will be a familiar handle to use. However,m so dated and impossible to turn into a 21st Century CRM system. Its always wanting to have Developers investing time and money to create something other systems would have in as standard. Review collected by and hosted on G2.com.

Plenty - not a good system to use, interface is dated, clunky, high costs to try to automate process Review collected by and hosted on G2.com.

The best part of Dynamics 365 sales is the well-structured stages of the sales process. The process from Lead to Invoice is well organized and easy to implement in this application. Review collected by and hosted on G2.com.

I didn’t find any drawback in this application since they have implemented everything that a Sales application must have. Also, we can make use of the Plugins and Client-side scripting to add extra features tailored to any particular use case. Review collected by and hosted on G2.com.

Amount flexibility to create customer workflows Review collected by and hosted on G2.com.

The interface is not intuitive, needs lot of work Review collected by and hosted on G2.com.

Ease of use, better connectivity, excellent modular composition Review collected by and hosted on G2.com.

Delayed support from Microsoft, heavy pricing Review collected by and hosted on G2.com.

What I like best about Dynamics D365 is the ability to create my own dashboards. Review collected by and hosted on G2.com.

I don't dislike anything about Dynamics 365 so far. Review collected by and hosted on G2.com.

Nba / nbo , customer 360 and sales insigHts Review collected by and hosted on G2.com.

Mobile app is still not upto mark , and takes too long to load Review collected by and hosted on G2.com.

Customer track records

Call report summary Review collected by and hosted on G2.com.

Too many areas to fill the information from. Review collected by and hosted on G2.com.

Dynamics is very good at putting the things I need to get done right in front of me. It's easy to organize things and label them so I'm not missing a potential client. The reports you can run are very useful for insuring I'm covering all of my bases, as well as looking at $ amounts across the year. It's nice to be able to see the $ amount of sales per AE, and to break that down over months and quarters in various charts. I like how easy it is to assign an activity that I have to someone else, as it streamlines setting up new hires with a set of their own tasks to do. Review collected by and hosted on G2.com.

I think that the process of entering in/tracking calls as you complete them is incredibly clunky. The old Dynamics 365 made cascading thru a record to set an activity and enter in a call very simple. The new system? Not so much. When we first started using the new interface it was a very steep learning curve, and even now I think it's significantly slower going than it used to be. This is definitely not the most efficient set up for salespeople to track their calls throughout the week. The organization in an individual contact's record leaves something to be desired. Review collected by and hosted on G2.com.

The ability to keep track of sales progress Review collected by and hosted on G2.com.

Nothing yet. But I am still learning the system Review collected by and hosted on G2.com.

Multi channel campaign and up to date analytics is quite good Review collected by and hosted on G2.com.

Too costly to be adopted by smalll or mid scale businesses Review collected by and hosted on G2.com.