We are new to utilizing the entire Dynamics 365 software and it has completed streamlined and improved our processes. We love that now our software platforms integrate with one another. Review collected by and hosted on G2.com.

The implementation of the software has been a bit clunky, but we are working out the kinks. Review collected by and hosted on G2.com.

I am impressed with the scope of customisation that dyanmics offer. Also, it has direct integrations with some of the leading Marketing and Sales Applications. Access to Marketplace is easy. Review collected by and hosted on G2.com.

Initially it is very complex to setup and in terms of cost it is very expensive when we compare to other CRMs like Zoho and Hubspot. MS Dynamics has Data storage limits Review collected by and hosted on G2.com.

I like that it is a pretty easy program to learn and understand. It allows us the insight we need to process orders for our customers. Review collected by and hosted on G2.com.

It seems as though we experience multiple bugs or errors within the system which needs our IT teams assistance. This can sometimes slow our work down during the day. Review collected by and hosted on G2.com.

Dynamics is tied directly to our lead generation software and makes it easy to track leads. Review collected by and hosted on G2.com.

It took a while to get used to the interface, but now it seems fine. Review collected by and hosted on G2.com.

The best thing about Dynamics sales app is that it is easy to use and provides much better picture on the dashboard in comparison to Dynamics 365 app. Also, we can respond to customers faster in sales app. Review collected by and hosted on G2.com.

Sometime there is a need of multiple clicks to get a specific information which doesnt reflect on the dashboard of Ms Dynamics sales app. Review collected by and hosted on G2.com.

Dynamics 365 is highly customizable and hence allows business to replicate complex and specific business processes in the system. In the end, there are no limits. Review collected by and hosted on G2.com.

The current way of solution deployment is way too complex and error-prone. Microsoft is working on this and stabilizing the system altogether. However, at present, this is a significant shortcoming. Review collected by and hosted on G2.com.

Microsoft 365 is good crm system. Used this with my several clients and very easy to use as it is integrated with other programs/apps. Review collected by and hosted on G2.com.

It is a bit expensive and need training for full potential Review collected by and hosted on G2.com.

The sales process design in CRM helps us keep tracking every single opportunity. Review collected by and hosted on G2.com.

Due to IT issues, we don't have the SAP linked in CRM, which is essential. Review collected by and hosted on G2.com.

I Don't like it at all.

It didn't serve the organization. the office administrator refused to work with it (Can't blame her) Review collected by and hosted on G2.com.

Slow and complicated

every little change requires a lot of knowledge and because of that, I became too dependent on experts or programmers for every change needed. It came to a point where I didn't even understand the reasons for paying the experts. The UI is not intuative. Review collected by and hosted on G2.com.

It's very easy to navigate through and it is very accessible from anywhere since you don't need to be connected to the server by the office lan network in particular. Review collected by and hosted on G2.com.

The least helpful part is how difficult it can get to use when it comes to pulling large reports specially the first few times. I'd look forward to see it get faster Review collected by and hosted on G2.com.