Billy R.
BR
Billy R.
Web Developer and Email Marketing Specialist / Owner
Small-Business (50 or fewer emp.)
"Great CRM that isn't named "Salesforce""
4/5
What do you like best about Dynamics 365 Sales?

It is simple and easy to use. It might not be quite as powerful as Salesforce, but it's more than most smaller sales teams need to get the job done. While it still has some of the best features as its competitors. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

It's not as powerful in automation as Salesforce. It doesn't have nearly as many integrated solutions for lead capturing and lead scoring, making it tough to use for more extensive lead databases. Review collected by and hosted on G2.com.

Ashutosh N G.
AG
Ashutosh N G.
Senior Manager
Enterprise (> 1000 emp.)
"Good platform to get your sales related data in one place"
4.5/5
What do you like best about Dynamics 365 Sales?

The platform integrates well with other MS tools, and we can create various use cases for the same. Customization is easy to do to meet your organization's needs. Their consulting arm helps with the implementation phase, which helps bring in best practices from the arcoss industry Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

The platform lacks over the top apps marketplace like salesforce has; those apps help bring various other views of data available in the platform. If something like this is created it will help the end-users much more Review collected by and hosted on G2.com.

Chinmay M.
CM
Chinmay M.
Business Development Manager
Small-Business (50 or fewer emp.)
"Microsoft at its best!!"
5/5
What do you like best about Dynamics 365 Sales?

Sales Dynamics has shared great support for all products and services in the market. Calling features, tool integrations, and much more. Though the price is more you get all in one. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Just the price is the concern for any startup; the main challenge that comes in is the price tag. If special offers come up indeed, they will be reachable to all. Review collected by and hosted on G2.com.

Moiz A.
MA
Moiz A.
Sr. Executive Corporate Sales
Enterprise (> 1000 emp.)
"Dynamic 365 - Know my Experience with this"
4/5
What do you like best about Dynamics 365 Sales?

Dynamics 365 helps us integrate all the data and process from our working employer portal. We sell online solutions and it is simultaneously updated in CRM as well as the portal.

My personal favourite is the activity tracking which is so apt and easy for each and every client. I never forget what conversation I had with my client because of the activity tab. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Sometimes it is frustrating when it starts to lag. To be honest I find it on the slower side most of the time. However the seamless solutions it provides helps us to ignore the lag. Review collected by and hosted on G2.com.

Akhilesh D.
AD
Akhilesh D.
Associate Project
Mid-Market (51-1000 emp.)
"Helped in increasing sales for customer"
5/5
What do you like best about Dynamics 365 Sales?

Dynamic 365 sales application is very productive and effective for my client and very to customize. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

As of now I have not find anything to dislike this product. Review collected by and hosted on G2.com.

Chris H.
CH
Chris H.
Vice President of Sales
Enterprise (> 1000 emp.)
"Everything you Need"
5/5
What do you like best about Dynamics 365 Sales?

Dynamics 365 tracks and holds everything in one place. Search functions are robust, and one can set up and distinguish between accounts, users, account owners, contacts, and leads. One can track everything from LinkedIn InMails to Emails to Calls with ease. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Sometimes updates to Dynamics hide functionality that users became used to. It's not always easy to find the accounts that you are looking for because they are sometimes buried below leads, contacts, topics, and more. There are also a lot of duplicate records with no notification of possible duplicates. Should be easier to clean records. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"A more basic CRM"
1/5
What do you like best about Dynamics 365 Sales?

Dynamics can be synced with your e-mail, which is very nice for tracking emails.

In terms of logging in and utilizing the dashboard, it was very easy and most people on my team didn't have problems with it.

The ability to customize a dashboard, have it integrate with Cvent and our website were also perks. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

We're currently switching to a new CRM system because we found the system to be too basic and the time (and cost) to customize it has not been well worth it. We needed something more robust in the end.

I wish it had capabilities to auto send bills/invoices and at times I have to go in and auto update the CVENT integration, as things don't always flow correctly. Review collected by and hosted on G2.com.

Verified User in Mechanical or Industrial Engineering
UM
Verified User in Mechanical or Industrial Engineering
Small-Business (50 or fewer emp.)
"Very useful to know where are you standing and how competitive you are"
4/5
What do you like best about Dynamics 365 Sales?

How easy is to use and all the information i can get Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Sometimes i don't get all the details i would like Review collected by and hosted on G2.com.

Vivek D.
VD
Vivek D.
Associate Technical Engineer I
Enterprise (> 1000 emp.)
"Best CRM I have worked with till now!!"
4/5
What do you like best about Dynamics 365 Sales?

Dynamics is full of custom designs, and all build-in features make it a more versatile tool. Its integration with all Microsoft products is like a cakewalk like Outlook. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Dynamics funtionality is a bit complicated for a beginner, but when you start using then not go back to another product. Review collected by and hosted on G2.com.

KN
Kellen N.
Customer Care Rep
Small-Business (50 or fewer emp.)
"Dynamics 365 Sales Insights Review"
5/5
What do you like best about Dynamics 365 Sales?

Having used Dynamics 365 Sales Insights for a long time now, I can say that it is one of the best.

Deploying the tool is easy and customization and management is seamless as well

The tool is also easy to use and the dashboard is rich will powerful features and everything is where you would expect it to be Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

So far so good with Dynamics 365 Sales Insights. It has been very effective. Review collected by and hosted on G2.com.