--- title: Dynamics 365 Sales Reviews meta_title: 'Dynamics 365 Sales Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1623 reviews by the users' company size, role or industry to find out how Dynamics 365 Sales works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 1623 scale: '5' date_modified: '2026-08-09' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Dynamics 365 Sales Reviews **Vendor:** Microsoft **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.8/5.0 **Total Reviews:** 1,623 ## About Dynamics 365 Sales Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application. With Microsoft Dynamics CRM, you get powerful CRM software delivered on cloud, hosted or on premises. Our CRM Online service providing instant-on anywhere access, predictable pay-as-you-go pricing, and a financially backed service level agreement (SLA). ## Dynamics 365 Sales Pros & Cons **What users like:** - Users appreciate the **ease of use** of Dynamics 365 Sales, benefiting from its intuitive design and seamless Microsoft integration. (21 reviews) - Users value the **seamless integration** with Microsoft products, enhancing efficiency and streamlining processes in Dynamics 365 Sales. (11 reviews) - Users value the **efficient lead management** capabilities of Dynamics 365 Sales, enhancing sales performance and productivity. (11 reviews) - Users find Dynamics 365 Sales **extremely helpful** for tracking leads and boosting sales productivity effectively. (10 reviews) - Users value the **excellent customization options** in Dynamics 365 Sales, enhancing efficiency and improving workflow management. (9 reviews) - Users highlight the **automation of repetitive tasks** in Dynamics 365 Sales, significantly enhancing productivity and workflow efficiency. (8 reviews) - Users appreciate the **easy customization** options in Dynamics 365 Sales, enabling tailored solutions for their business needs. (8 reviews) - Users value the **seamless integration with Microsoft tools** , enhancing productivity and easing task management within Dynamics 365 Sales. (8 reviews) - Lead Generation (8 reviews) - Seamless Integration (8 reviews) **What users dislike:** - Users experience a **steep learning curve** with Dynamics 365 Sales, especially if unfamiliar with CRM systems. (13 reviews) - Users struggle with the **complex customization** of Dynamics 365 Sales, often requiring significant time and technical support. (8 reviews) - Users find the interface of Dynamics 365 Sales **not intuitive** , making navigation and task completion sometimes cumbersome. (7 reviews) - Users note that the **licensing costs** for Dynamics 365 Sales can escalate quickly with added features and complexities. (6 reviews) - Users notice **limited features** in Dynamics 365 Sales, particularly in on-premise versions, impacting overall user experience. (6 reviews) - Users find the **initial setup and customization time-consuming** , often requiring support and feeling complex for non-technical users. (6 reviews) - Users find the **cluttered interface** of Dynamics 365 Sales confusing and not intuitive for navigation tasks. (5 reviews) - High Complexity (5 reviews) - Users experience **slow performance** with Dynamics 365 Sales, leading to frustrations during usage and affecting productivity. (5 reviews) - Expertise Required (4 reviews) ## Dynamics 365 Sales Reviews ### 1. Most versatile CRM I have worked with! **Rating:** 5.0/5.0 stars **Reviewed by:** Becky M. | Sales Effectiveness Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about Dynamics 365 Sales?** There are so many features that I love about this CRM. The functionality, the ease of use, the reporting capabilities, the insights! The list goes on. From a Sales perspective, now that LinkedIn is a MS product, the integration into the CRM is valuable. You can import LinkedIn contacts, link with key influences within CRM, and even see additional key people within an organization that you should link with. You can also create specific email campaigns, create events, and the all the analytics that you see is valuable to create better messaging to your prospects and customers. **What do you dislike about Dynamics 365 Sales?** I do hope that with all the MS products available ie sharepoint, linkedin, that there is the ability to pull that content right into CRM to make the sales experience much more smooth - bring the content right to them based on the opportunity instead of the sales going to the different sites to fins the material. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** We are doing all our quotes and ordering within CRM which has created much more visibility to the individual orders, freight etc. This was a manual process in the past. ### 2. Great collaborating tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2020 **What do you like best about Dynamics 365 Sales?** Allows us to access documents no matter where we are. Allows multiple people within a team to work on the same thing in real time. **What do you dislike about Dynamics 365 Sales?** The web versions of Microsoft suite have limited features. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Everyone able to work on the same document at the same time. Been able to access work because it’s saved to the cloud ### 3. Amazing app for connecting **Rating:** 5.0/5.0 stars **Reviewed by:** Mahmoud R. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2019 **What do you like best about Dynamics 365 Sales?** What I really like about this app is it’s fast and efficient and connects all my company’s departments all together to see and get work done easily and with the mobile app too is the best to use for fast way to get work done **What do you dislike about Dynamics 365 Sales?** What I don’t like about this app is ummm there’s much really it depends on how the developer team designed it specially for the company but mine is good, it’s just slow and takes a lot from my data lol **Recommendations to others considering Dynamics 365 Sales:** If you want the work to get done much more faster and save some time then use this app and buy it really worth it **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It saved me a lot of time as just updating my feedback and other departments see that, I get orders easily now and faster that before ### 4. Very good product for crm **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2020 **What do you like best about Dynamics 365 Sales?** Microsoft Dynamics 365 is a very good product for CRM which is very helpful for sales drive and productivity and business intelligence and campaign management, it's very good product to solve customer query and doubts and issue, **What do you dislike about Dynamics 365 Sales?** Nothing specific to dislike about the product **What problems is Dynamics 365 Sales solving and how is that benefiting you?** CRM ### 5. It is Best for Sales pipeline management for entire organisation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Dynamics 365 Sales?** Quota management is awesome it allows managers to keep track of sales up to date. **What do you dislike about Dynamics 365 Sales?** it should be little be user friendly at first you won't be able to perform all operations. **Recommendations to others considering Dynamics 365 Sales:** Forecasting and reporting of sales and dynamic prediction of sales is very useful **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Sales pipeline management is best when we want to know probability of any stage of sales,ROI analytics is another best thing about MS 365 sales ### 6. Great sales system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Dynamics 365 Sales?** It's easy to use and user friendly. Adding accounts is a nice touch. **What do you dislike about Dynamics 365 Sales?** Sometimes it can be hard to find minuet details. **Recommendations to others considering Dynamics 365 Sales:** Definitely the best system availabile for value and scalability. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** The connection of accounts and prospects. ### 7. Easy to manage Customers data **Rating:** 5.0/5.0 stars **Reviewed by:** Mohsina H. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2020 **What do you like best about Dynamics 365 Sales?** Easy fetch data using fetch xml, which gets downloaded as file **What do you dislike about Dynamics 365 Sales?** we have change name of xlsx reports generated. **Recommendations to others considering Dynamics 365 Sales:** Can use Microsoft Dynamic for maintaining CRM. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Easy to manage Sales and Customers. Data is dynamic and gets updated easily.reports generation is amazing. ### 8. The best CRM tool for your company. **Rating:** 5.0/5.0 stars **Reviewed by:** Semih A. | Accounting Manager, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2019 **What do you like best about Dynamics 365 Sales?** I am one of the users of Microsoft products and this application gives the same look and feel as other Microsoft applications and it gives me confidence for using this application. The application is available on all the platforms which is very great advantage for CRM application. Moreover, for using this application in the company you do need to buy some extra infrastructure to use this, this is implemented in the cloud and can be used without any extra infrastructure. The pricing of the application is also very great, it is pay as you go, which means you pay for the features that you are using and if something else needed you can pay and use it, or if you do not use something you do need to pay for this. Comparing to the similar CRM application on the market this application is very cheaper which is very beneficial for the company. **What do you dislike about Dynamics 365 Sales?** The first thing about this application I do not like, it does not have option for free trial, it would be better before installing it to have some taste about the product. The another problem is that this application is optimized with other office application and it works better on Microsoft applications, which is a bit problematic for the companies which are using multiple applications. Comparing to other CRM application this tool still have some lacks and it needs to be improved. The last, this application does not allow modifications in the server. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** I am working as a sales manager in my company any a part of my job is to deal with the customers. With the data which is presented by dashboards, I can make an easy analysis and forecasting. Using this tool is very convenient for me the interface that it has helped me to learn the tool very fast. ### 9. Much cheaper and familiar interface than other on-premise CRM options **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Dynamics 365 Sales?** we don't need purchase infrastructure,it offers pay as you go service **What do you dislike about Dynamics 365 Sales?** Although it integrates with Azure, it still needs more Microsoft extensions to make it a true one-stop solution for some companies. **Recommendations to others considering Dynamics 365 Sales:** it works same as locally and as well as in Cloud .it is pay as you go service. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Easier information flow and good knowledge database useful for a good customer relationship ### 10. Experience has been great in terms of reporting, workflow, integration with third party applications **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2019 **What do you like best about Dynamics 365 Sales?** What i like best is the reporting feature, advanced find, workflow management, granular user roles management, integration with legacy application through the use of API, search capabilities, Activities logging, ease of use; campaigns, dashboards, creating marketing lists, alerts, goals and goal metrics, knowledge capturing. The granularity of role based access is great. **What do you dislike about Dynamics 365 Sales?** - I wish Dynamics 365, especially the on premises version could sit on one own SQL database. That would have been cool. - access management can be confusing - Migration and upgrades are very difficult - Data sync with throid party application is difficult **Recommendations to others considering Dynamics 365 Sales:** This is a great application and will recommend buying it. Make sure you have great dot.net/C# developers to get the best out of the application. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Simply, a custom online application feeding CRM data. CRM takes data, creates an electronic application for electronic signing and and pushes that data into a rules engine for decision making. ### 11. It is quite useful CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Diego S. | Senior Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2019 **What do you like best about Dynamics 365 Sales?** It is quite useful CRM In terms of migration, tracking and implementation. it also helps to pull data in realtime which gives us figures of ROI to measure and keep track of which at the end of the day believe it or not it is the most useful and valuable insight. **What do you dislike about Dynamics 365 Sales?** sometimes, because the datasets are too large the system does crashes, but then it might just be an internal drive issue so we are working to increase our MB ram to see if that sorts it out. otherwise then it is a software issue. **Recommendations to others considering Dynamics 365 Sales:** I would advise you to undergo a trial period with this software and see how it validates itself to see if it is even possible to for it to work. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** I am able to find out and dig deeper into the reasons why and generate actionable insights accross the board which helps our business growth. therefore the ROI figures on these data-driven softwares are just noeth of great. ### 12. Sales process and info, easy, fast and integrated **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about Dynamics 365 Sales?** The way as Microsoft integrates CRM with eMail, power Bi, Office 365, making it easier the interaction and the access to the information. Sales processes are simple and very well integrated, you can track easily your sales opportunities and integrate information from Excel in a click. **What do you dislike about Dynamics 365 Sales?** The manual configuration in the background, there is a lot of manual configuration, We implement in our Sales Team, the Dynamics App with offline capabilities, however, once we did the migration to the new version, the offline didn´t work. **Recommendations to others considering Dynamics 365 Sales:** It is the best option if you have a strong team to support the implementation. There is high staff turnover, due to the lack of consultants. You need a good Architect to help you to build strong methods and procedures to avoid problems during the implementation. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** 1. The ability to share information among teams, making visible for Service Centers and Sales Teams. 2. Decouple information from the ERP, allowing us to have new definitions. 3. Use the same tool for Sales Teams in different countries and languages. 4. The integration with Power bI, allow you reports quick and easy. ### 13. Right decision for sales task management. **Rating:** 5.0/5.0 stars **Reviewed by:** Sara C. | Workday Test Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Dynamics 365 Sales?** Microsoft Dynamics 365 for Sales streamlines my sales figures, making estimates for the running, done and close project or my deals. It evaluate my productivity even a single daily schedule. It handle all the reports to the customer data and relevant strategy. It simply navigates the software bar window, multiple tabs performing categorize task i.e customer contacts campaigns opportunities and much more. It can be managed social media campaigns and operate with different types of social sites, it is a famous tool and liked by the team. It is very fast and quick to browse feeds and moreover upload files for the tasks. **What do you dislike about Dynamics 365 Sales?** Microsoft Dynamics 365 for Sales is not a one of the great small business management because many other alternatives service provider provides to best service according to client requirements and more important its a little bit expensive service against other service providers in our industry. It can be a very difficult way to configuration and setup installation time-consuming else. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Microsoft Dynamics 365 for Sales is a powerful project administration where always show all the project detailed in every time even past years-ago record as well. It manages SME and corporate estimate communication at the interface also a little bit stronger business-customer relation manager. So, as my experience I found it well-established CRM platform and Lead management, market automation is its best features and I like most. ### 14. Fast CRM Software to grow our sales business **Rating:** 5.0/5.0 stars **Reviewed by:** Daneil F. | Entry level - Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2019 **What do you like best about Dynamics 365 Sales?** Microsoft Dynamics 365 for Sales is a perfect integrated CRM platform where I can easily track and communicate with the customer at any time. It gives us help to manage my all interaction's from one place about sales and marketing. Social media feeds, Group emailing, and Scheduled posting is some of my favorite features. Email marketing is a very simple and useful feature of this tool which let me stay in touch with customer by the way or mail. It provides us product updates and this platform allows us to send emails up to 300 contacts at the same time and can repeat this process as well. I can upload my product details on social media sites and grow our business easily. I can easily complete the quota pf sales and get customer easily for further orders. **What do you dislike about Dynamics 365 Sales?** Sometimes the process can be a little bit annoying because it takes a lot of time and the process can be done on one page, but it's not a big con. I don’t have anything else to say rude about this platform. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** We use this tool for managing my interactions with customers and also guide employees about sales and order management. All features have good working but I'm so impressed also excited for sending the emails 300 contacts at a time I manage the email for processing daily for the work. ### 15. "Microsoft Dynamics the best Sales reporting CRM Application" **Rating:** 5.0/5.0 stars **Reviewed by:** Asif m. | Associate Software developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2019 **What do you like best about Dynamics 365 Sales?** Microsoft dynamics Is the best CRM Application or platform for sales team and using Microsoft dynamics provides the user friendly and best experience in handling the Sales and generating the contacts and getting the complete details of the sales and customer to get in touch a nd generate leads from the companies and make use for the business deals. The platform has provided me the single centralized data storage of each and every sales report or Sales related contact details and customer details. And also help me to keep a track of the leads and accounts with regarding sales and reports .Microsoft dynamics also provides me the details of Accounts and related sales reports generated from that account in every basis and helps me to keep a track and also maintain the overall conversation going on with them from start to end of the business deals which intact helps to be updated with each and every aspect of the business query and business deal . **What do you dislike about Dynamics 365 Sales?** As of now Microsoft dynamics is going in a good way and has no disadvantages but every application or platform needs an update .same as in Microsoft dynamics there is no notification service to mobile numbers whenever a sales contact or any leads is generated so that the only one. **Recommendations to others considering Dynamics 365 Sales:** I would recommend every organisation or company which are having Sales team in them to Use Microsoft Dynamics because its the best CRM Application i have ever experienced and would recommend you the same . **What problems is Dynamics 365 Sales solving and how is that benefiting you?** 1.generating Sales report. 2. Creating Sales contact. 3. generating leads from contacts. 4. Accounts details . 5.Maintaing Sales report. ### 16. Better than SalesForce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2019 **What do you like best about Dynamics 365 Sales?** Microsoft Dynamics 365 for Sales is an enterprise CRM system designed to run a mobile salesforce. It offers complete integration to Outlook and Dynamics 365 ERP, Excel, Word making it easy to use and familiar for most users. I especially enjoy the new teams integration which combines Skype, one note, SharePoint, LinkedIn and Power BI. My inbox is now all customer facing, eliminating what was 200 or 300 internal chat emails per day from my team. The dashboard technology can easily pull information from multiple sources, so that I can see everything happening on our website, marketing ads and financials in additional to financial and operational information. The software has better capability of extending with PowerApps and integration to many existing platforms. It is inexpensive compared to SalesForce (difference for me of $30,000/year) **What do you dislike about Dynamics 365 Sales?** I wish it was faster on the desktop and that they added back the editable grids. **Recommendations to others considering Dynamics 365 Sales:** Adoption is the #1 problem with any CRM. Make sure your partner is using the product and is successful. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** We are selling more now using Microsoft Dynamics 365. Opportunities are not forgotten and leads are being followed up because it is very visible on our dashboards. ### 17. Microsoft Products are the Best! I have been using various of there software Office365,Skype,ect... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Dynamics 365 Sales?** Dynamics 365 for Sales has a built-in digital intelligence and automated business processes to increase revenue while controlling acquisition costs. It allows you to win new and repeat business using a personalized sales process, allowing your sales team to quickly and easily use it day in and day out. By measuring the past and identifying leading indicators for future sales, it helps in maximizing your sales team’s performance by reducing distractions and helping them focus on the priorities. **What do you dislike about Dynamics 365 Sales?** Setting it up: To integrate with Dynamics 365 Sales, you must set up a connection between Business Central and Dynamics 365 Sales. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Any business application and its platform decision is often based on benefits, return on investment, and the commitment of product principal with an assured road map. We would like to share the top three among several benefits of leveraging Dynamics 365 as your business solution platform: Productivity like never before with purpose-built applications A powerful and highly adaptable platform to enable business transformation effectively Integrated applications to eliminate data silos Insightful intelligence to drive informed decision making ### 18. Easy to manage customers relationship **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2020 **What do you like best about Dynamics 365 Sales?** fetch XML button using excel sheets to download customers data **What do you dislike about Dynamics 365 Sales?** high costing and maintenance customer's data and relationship **Recommendations to others considering Dynamics 365 Sales:** we can use for managing customers relationship easily and to maintain customers historical data **What problems is Dynamics 365 Sales solving and how is that benefiting you?** manage ongoing relationships ### 19. Dislike this product. **Rating:** 5.0/5.0 stars **Reviewed by:** Mackenzie S. | Mackenzie, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2019 **What do you like best about Dynamics 365 Sales?** The most helpful thing about this is being able to predict and manage all of my clients in the same place. Being able to see everything laid out for me really helps my productivity and the management style of this. **What do you dislike about Dynamics 365 Sales?** I dislike the long name of the program. It can be hard to find on my desktop and when searching for it you need to type so much before you actually find the program. **Recommendations to others considering Dynamics 365 Sales:** I recommend only for businesses. Do not buy if you are a small business as it is not worth the money unless your corporation has grown a little bit. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** I am solving having to manage my client names information in a bunch of different places, now it is all in a central location that is easy to access for the most part and fairly secure. ### 20. King of CRM based solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Austin W. | Project Manager, Construction, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about Dynamics 365 Sales?** I can easily view my clients through it also their all details such as contact information, personal and professional information can also be viewed easily. Moreover, I also love the sales opportunities that it provides and also the estimate of the offers can also be accessible through it. Additionally, this particular product has a proper ticket based system through which each client is deal accordingly. **What do you dislike about Dynamics 365 Sales?** Every single thing on this planet have drawbacks and objections in it so for me, the only thing that troubles me is its slow working on my mobile application. It can be due to the excess of applications on my device that were making it slow. Otherwise everything is working fine in it. **Recommendations to others considering Dynamics 365 Sales:** CRM was always a frustrating issue for me because I was not able to listen my clients and customers properly. Also, the interface of the product is amazing enough that I can easily move on it without any trouble. Every single thing on this product is so simple to use. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Microsoft provides another great product by the name of “Dynamics” that is making my Life so pretty good in order to maintain the customer relationship management with more ease. Moreover, I love the way in which it helps me to improve lead tracking, boost sales and also enhances different operations that helps me in driving sales and customer support as well. ### 21. Dynamics CRM is the perfect software for the sales and marketing process. **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa J. | MARKETING COORDINATOR, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2019 **What do you like best about Dynamics 365 Sales?** Dynamics CRM is the best customer relationship management software. It has been extremely beneficial in helping to our sales and marketing process. The best thing is that we can easily send emails directly within the CRM software. We can easily get the spreadsheet directly from the efficient software. For the perfect sale activities, we can easily create custom reports which can be easily sent to our emails. **What do you dislike about Dynamics 365 Sales?** The software does not have the ability for sending the email messaging to anyone. It does not provide the best sales and marketing process. This software should be enhanced their features and helps the business companies to run faster. Sometimes we cannot easily create views and charts of our data. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Dynamics CRM is a perfect software for the sales and the marketing process. Through the CRM software, I can easily send the emails directly to the other CRM software. Hence, it is the best CRM software. I would also recommended this software because it help us to manage the specific business functions such as financial, sales and marketing. ### 22. A well design cloud based application for business management. **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie D. | Software Technical Support, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Dynamics 365 Sales?** Microsoft Dynamics 365 is another well design application by Microsoft for business management and it work efficiently for us. It let us manage our product easily and allows us to present our product in front of world. We can easily get customers for deals by this helpful tool and it integration with other applications let us work fester. It keep us connected with customer and let us track them easily at any time for further information. **What do you dislike about Dynamics 365 Sales?** Microsoft Dynamics 365 is a cloud based application so it only work perfectly on strong internet connection. Web version perform very well but Android version doesn't perform perfectly and it work bit slower on smart devices. As my personal experience I think that this tool is little bit expensive rather than other CRM applications. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Microsoft dynamics is one of the greatest application by Microsoft and it complete our needs for sales business. It integration with Office 365 let us work more effectively and it also integrate well with social media applications which let us introduce or business in front of online world. Reports and dashboards are properly organized in this tool and customer tracking feature let us built strong relation with customers. I found this tool very helpful for business management, little bit expensive but let us automate our any kind of business. ### 23. Microsoft Dynamics 365 is one of the best well designed marketing software. **Rating:** 5.0/5.0 stars **Reviewed by:** Jame J. | Customer Success Manager, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2019 **What do you like best about Dynamics 365 Sales?** Microsoft Dynamics 365 is great software because this software always provide the best sales and marketing services for our business. Microsoft Dynamics is the comprehensive software for our marketing and sales. It’s also provide an great opportunity to customise. Customer relation service help us to track customer and maintain the customer service and it really help us to our business. **What do you dislike about Dynamics 365 Sales?** The great disadvantage of this software is that it is not much customisable for our business use. It’s features are little bit complicated for the new users because it is very difficult than the other marketing software. Microsoft Dynamics is not so user friendly software. But to conclude that it is a well designed marketing software and more reliable for use. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Microsoft Dynamics is the great software for our marketing and sales. It is a much easy to manage sales and marketing in a more efficient way. I would recommend this software Microsoft Dynamics is a well designed marketing software. All of its features are very outstanding and also easy to use. Most of the people use this efficient software because it is very reliable software for everyone. ### 24. Straightforward and user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Dynamics 365 Sales?** As a user, what I like the best about MS CRM is how straightforward it is. Even if you are a non-technical person, you can easily understand and navigate the system. **What do you dislike about Dynamics 365 Sales?** What I dislike about it is there are instances that I can't log in to my account when I am using google chrome as my browser, but it is working fine when you access through internet explorer. **Recommendations to others considering Dynamics 365 Sales:** Cheap compared to other CRM, will save you from training because the system is very straightforward, customizable. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It makes my life easier, info are easy to find and no need for intensive training because the platform is very straightforward. ### 25. Microsoft Dynamics 365 is one of the best CRM software. **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa S. | Senior Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2019 **What do you like best about Dynamics 365 Sales?** The mobile application of this software has been improved to provide you with a platform to do some personal customization that would help to complete tasks quickly. This software provide the best service for our customers and it is a best tracker for business. A popular cloud-based application that manages costumer relationships in Microsoft dynamics. This software is also being used for small business and sales marketing. **What do you dislike about Dynamics 365 Sales?** Microsoft Dynamics 365 does not provide the best service for our customers because all its features are very difficult so everyone cannot use these features easily. It has very bad ability to provide the best details of our custom reports and tasks. But still this is a great platform to manage our business and provide the best service of our customers. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** This is the best CRM software. It’s all features are very outstanding and useful for everyone. I use this software to provide the best service for our customers. This software is very easy to use in a more efficient way. I would like to use this software because it is the best for sales, finance and marketing analysis. ### 26. Dynamics is the best marketing software in our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa L. | Co Chair of WE Day Minnesote, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Dynamics 365 Sales?** Dynamic is the best software for management. The one of the most important things in this software that is, we use this software for financial and other analysis. This software is usually used for businessman’s because it is used for marketing sales, import, export and other important finances. The best advantage of this software that is it also helps us for sale our property and help to provide the best service of our customers for the market. It also provides the best sales price of our customers and it is the best platform for business. **What do you dislike about Dynamics 365 Sales?** The most disadvantage of this software that is this is very expensive so everybody cannot easily afford this software. We use this software for providing the best sales price for our customers in case the internet connection is down otherwise we can't deal with the costumer. Another problem in this software is that its all features, and functions are very difficult to use. But to conclude that this is the best choice for our business to provide the best service of our customers in a more efficient way. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** My all the experience is extremely positive because it is the best software in market, but it is expensive, but I would like this software for its outstanding features and functions. It is reliable and efficient software for everyone. I always recommend to everyone to use this software because it is the best marketing software and it also helps us for business. ### 27. Dynamics 365 is always great for finance, sales and best for marketing. **Rating:** 5.0/5.0 stars **Reviewed by:** Jim J. | Energy Engineer, Management Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2019 **What do you like best about Dynamics 365 Sales?** Microsoft Dynamics 365 is a good option for companies. Microsoft Dynamics also offer strong functional support for manufacturing and distributing, through its highly configurable and has many verticals partners that offer market solution. This software gives you the ability to find the exact information and you can make smarter decision more quickly. This software helps to maintain the accountability and compliance while giving you the speed and agility needed to respond to shifting market conditions and changing regulatory requirements. **What do you dislike about Dynamics 365 Sales?** The one of the biggest problems in this software that is it is very difficult for the new users because it’s all features are very outstanding and also difficult to understand. The one of the biggest problem in this software, its offers a limited amount of storage in the cloud by customer relationship management software. It is not a product as effective as something build for our commercial needs. It requires the long customization to begin running sign in portable application is excessively moderate. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** This is the best software for business, and it is very helpful software for my all business work. This software always allowed me to track the income, billing, sales, taxes and marketing. I can easily manage my accounts and finances in a more efficient way by using this software. I would recommend this software to other people's because it is very easy to use and also a reliable software. ### 28. very nice and a big help **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Dynamics 365 Sales?** i liked the fact that this software allowed my team and i to do everything our jobs required rfom one simple application. We were able to follow up on leads and contact customers and have all the information in front of us. The software gave us valuable insights and in a sense pushed us to generate more sales. **What do you dislike about Dynamics 365 Sales?** I did not like the fact that it was a very expensive software when compared to similar vendors. Regardless of that fact, i think dynamics 365 for sales was a great software and allowed me and my team to generate leands and cash in those leads. **Recommendations to others considering Dynamics 365 Sales:** keep using the software to your benefits! **What problems is Dynamics 365 Sales solving and how is that benefiting you?** my team and i were using dynamics 365 to have all our customer base and leads in one place and also stay on quota based on personal goals. the benefits provided by insights helped us push ourselves ### 29. Dynamics is the best for sales, finances and marketing software. **Rating:** 5.0/5.0 stars **Reviewed by:** Scott A. | Office Services Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about Dynamics 365 Sales?** Microsoft dynamics is a repackaged software develop from dynamics CRM online tool and eventually broken down into individual applications. You can also do some customization in Microsoft dynamics using flow and power apps. The product offers a variety of features that can improve your sales, customer service and overall business engagement. It can provide the better opportunity to manage our business such as finances, sales and marketing with operations. **What do you dislike about Dynamics 365 Sales?** The one of the most important problem in this software is that the mobile application is not very great because it’s some features are very difficult and can't easily understand this feature. The one of the most obvious things about the Microsoft dynamics is that it lacks the good customer relationships and services. Another problem that we face while using this software is that it requires a long customization to begin running the business. But to conclude that Dynamics is the best proprietary management Microsoft. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Dynamics by Microsoft is very versatile software because it helps us in business. I can easily manage my accounts and finances in a more efficient way by using this efficient software. I would recommend this Microsoft to other people's because it is very easy to use and quite handling. I mostly use this software for manage the data and other financial analysis. ### 30. Great sharing and compatibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2019 **What do you like best about Dynamics 365 Sales?** I like the integration of several different programs in 365, especially with Dynamics. Dynamics makes it easy to track documents and correspondence with coworkers and clients. **What do you dislike about Dynamics 365 Sales?** As of now, there isn't anything I dislike besides the sensitivity of the search function for contacts. I feel like if the name isn't spelled exactly in the search bar, it doesn't locate searches that are close and similar. **Recommendations to others considering Dynamics 365 Sales:** Very easy to navigate and worth trying out as a CRM interface. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Communication between associates in regards to clients is simplified, as well as correspondence tracking, activities, computing sales figures, and keeping a record of email trails. The integration with Outlook is amazing and seamless. ### 31. The best CRM ever created **Rating:** 4.5/5.0 stars **Reviewed by:** Antonio O. | Funzionario - Demand and Business Change Management, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Dynamics 365 Sales?** The flexibility on configuration and customisation, the smart apps that can enrich the experience of any user **What do you dislike about Dynamics 365 Sales?** It is quite tricky the change in solutions, compared to previous versions it is less simple to access the smart apps solution and change it. The smart apps need new training for any CRM developer **Recommendations to others considering Dynamics 365 Sales:** Dynamics 365 for Sales is not only a CRM, but a suite of tools to cover more needs of a company than any other products in the market **What problems is Dynamics 365 Sales solving and how is that benefiting you?** I am working on different projects for financial services, most of all focused on the Lead to Client to Opportunity to Quote conversion ### 32. NA **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2020 **What do you like best about Dynamics 365 Sales?** Good app and help me a lot to conduct meetings. **What do you dislike about Dynamics 365 Sales?** Nothing. Everything about this app is good. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** No. I haven't used it. ### 33. Dynamics software has the best professional service model. **Rating:** 5.0/5.0 stars **Reviewed by:** Josh Y. | Global Customer Manager, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2019 **What do you like best about Dynamics 365 Sales?** Dynamics is a CRM software. This software manage the customer relationship in one place. This software offers the traditional work and feel of Microsoft product. It is exceptionally helpful for communication to news or tips for business group. This software is very easy to customize without the need of any programming knowledge. It is very easy to use and intuitive. This software is not expensive. It has fully integrated customer relationship management software and professional service model. Its all functions are easily available with a click or touch. Dynamics is a best property management software. The another benefit of that this software we can easily store the data for the best customer services. This software is very flexible with the use of the very large data base. The another advantage of this software is that it is fully customizable. **What do you dislike about Dynamics 365 Sales?** The biggest issues with the Microsoft Dynamics CRM is a difficulty in a implementation. This software is not easy to use and learn. It is not easy to create views and charts of our data in a properly way. Dynamics functions are not more advanced as compared to the other software. The another problem is that it is not easy to learn but it has a not of customization ability. The big problem of the Dynamics is that it only offer a limited amount of storage in the cloud by the CRM. This software is not customization for our business use. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** The one thing that I most like about this software is that it is so easy to use because this software has the lot of flexibility with the use of the very large data base. The another great advantage that this software provide me is that it has the fully customizable. This software is not very expensive that’s why all the small business companies easily afford this efficient software. Hence Dynamics is a best property management software. I would recommended this software because this software has the fully integrated customer relationships management software and it has the best professional service model. ### 34. Nothing Flashy but very useful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Dynamics 365 Sales?** Very straight forward and easy to use. Accessibility is top notch, so easy a caveman could use it. I had no formal training before being told to start using MSX. **What do you dislike about Dynamics 365 Sales?** It can get very laggy at times. Sometimes text you thought you were inputting just magically disappears. **Recommendations to others considering Dynamics 365 Sales:** Understand that this program is simple yet intuitive. It has obviously been very refined and it makes for a polished product. It just functions, and functions well. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It allows my organization to stay organized and for everyone to be on the same page. ### 35. Dynamics is the best marketing software witth exceptional features. **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra R. | Senior Market Research Manager, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2019 **What do you like best about Dynamics 365 Sales?** The one of the most important things is that software, it is used for financial and other analysis. It provides the great tracker to run the business in high level of the success. This software is usually used for businessmen. It is used for marketing sales, import, export and other important finances. The best feature is that software, it also helps us for sale our property and help to the best service for the market. It also provides the best sales price of our customers and it is the best platform for business. This software is very expensive and it's all features are very outstanding. **What do you dislike about Dynamics 365 Sales?** This software is very expensive so everybody cannot afford this software easily. This is a best marketing software, but we only use this software for the best internet connection. We use this software for provide the best sales price of our customers in case the good internet connection otherwise we can't deal with the costumer. Its market price is very high, so the very amount of the people uses this software. It’s all features and functions are very outstanding and difficult to use. Everyone cannot use this software because it is very difficult and difficult for understand the all its features. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** My all the experience is extremely positive because it is easily available in market’s, but it is expensive, but I would like this software for its outstanding features and functions. I always recommended to use this software. It makes my life too much easy because it is the best marketing software and it also helps us for business. ### 36. Dynamics 365 is the well-designed marketing software. **Rating:** 5.0/5.0 stars **Reviewed by:** Niek H. | Program Specialist, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2019 **What do you like best about Dynamics 365 Sales?** Dynamics 365 is great software because this software always improved the sales, marketing and the service processes which offering a fast and flexible solution. Microsoft Dynamics is the comprehensive software for our marketing and sales. So, it is much easy to manage sales and marketing in a more efficient way. It’s also provided a great opportunity to customize quickly and efficiently. Customer relation service help us to track customer and maintain the customer service and it really help us to transform our business on high level. Hence it is a well-designed marketing software and reliable for us. **What do you dislike about Dynamics 365 Sales?** The great disadvantage of this software is that it is not much customizable for our business use. Its features are little bit complicated for the new users because user-interface is quite difficult than the other marketing software. Microsoft Dynamics is not so user friendly software. The mobile app is also very difficult to use and cannot be handling without any enough experience. But to conclude that it is a well-designed marketing software and more reliable for use. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** This software always improved our sales, marketing and the service process which always offering a fast and the flexible solution. The customer relation service really helps me to track customer and maintain the customer services. Moreover, it really helps us to transform our business on high level. Microsoft Dynamics is the comprehensive software for our marketing and sales. It is a much easy to manage sales and marketing in a more efficient way. I would recommend this software Microsoft Dynamics is a well-designed marketing software. ### 37. Powerful and highly configurable CRM System **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew P. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Dynamics 365 Sales?** Dynamics 365 allows the user or admin to customize every screen - from field layout, to field content. Multiple custom fields can be added to give a completely individual system tailored to the business need. **What do you dislike about Dynamics 365 Sales?** While working within the Dynamics framework allows a geat deal of flexibility, you are confined to the core page layout grid. Some automation workflows require thinking through to ensure you can access the records you need to through the entity relationships **What problems is Dynamics 365 Sales solving and how is that benefiting you?** We have configured CRM to do many things other than just sales; project management, manufacturing lifecyle and financial services are but a few. ### 38. CRM helped us increase our productivity while being in an outstation. **Rating:** 5.0/5.0 stars **Reviewed by:** Naman C. | Business Evangleist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Dynamics 365 Sales?** Dynamics 365 helped me personally to report my managers while completing the details of leads, creation of tasks and filling the followup notes on a daily basis as it helped to make a Daily Sales Report at every evening while doing it conveniently. **What do you dislike about Dynamics 365 Sales?** I dislike the usage of CRM 365 in a tablet as many times it lags and also I had a continuous disconnecting problem over the CRM as every time it disconnects, I have to re write all the notes again which was very unproductive for me as the app doesn't saves any data. **Recommendations to others considering Dynamics 365 Sales:** Please do changes on tablet application. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** 365 is helping us solve the issue which we earlier faced as an outbound employee as now able to report on DSR basis. ### 39. Microsoft Dynamics is the best CRM software. **Rating:** 5.0/5.0 stars **Reviewed by:** Caterina A. | Corporate Banking Specialist, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2019 **What do you like best about Dynamics 365 Sales?** Microsoft Dynamics 365 provides the integrated solutions that allow the business to track leads, automate field service, drive sales and improve operations. The best thing that this software provide is that we can easily make the new contacts and the accounts etc. Through this software we can easily manage our sales, marketing and finance in a better way. It always provides the best customer support, automation and the operation which the other software is not provide this type of features. Microsoft Dynamics 365 have also allowed us to share communication, leads and opportunity which make this software best for the business. Hence it always allows the tracking of all the communication within the sales and marketing. **What do you dislike about Dynamics 365 Sales?** The one most obvious difficulty that we faced while using this software is that when we save large amount of data then it cannot easily store the data because of its cloud based. And it is depending upon the internet connection. In this software no chat easily available. Moreover, is not user-friendly for new users and the beginners. But still it’s CRM quite easy to use. This is an excellent and it really help to manage specific business functions such as the sales, financial and marketing. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It always allows me to track all the communication within the sales and the marketing. It also very excellent software and it help to manage the specific business functions such as the sales, finance and the marketing. Dynamics CRM is quite so easy to use. For me it is the best software because it allows me to share communication, leads and opportunities which make this software best for the business. ### 40. Dynamics is the best marketing software. **Rating:** 5.0/5.0 stars **Reviewed by:** Byrnes B. | Safety Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2019 **What do you like best about Dynamics 365 Sales?** Dynamics is best system software. The one most important thing that is, it is used for sales and other financial analysis. It provides the great tracker to run the business in the high level of the success. This software is usually used for business’s man and property dealer. It is used for the marketing sales, import, export and other important finance. The one of the best feature is that software, dynamics is also help us for sales our property and help to the best service for the market. It provides the best price for the regular customers. This software is the great platform for the business’s man and this software is very expensive. But it’s all features are outstanding and also useful for everything’s by using this software. This is the best software for the business’s man because it is very easy to use. **What do you dislike about Dynamics 365 Sales?** This software is very expensive so everybody cannot afford this software. This software is highly use for the upper level and for the business and used for the other analysis. This is the best marketing software but its only use for the best internet connection. We can use this software for the marketing sales and in case of good internet connection. But in this level, the internet connection very low and we can’t connect our regular’s customers. It provides the bad storage place for the customer’s accounts details. It is the bad service provider for the customers. We cannot deal the customers with the better way. This software is no use for every person because it is not easy and also a tough software. But it is very helpful software for business and I also use this amazing software. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** This software is used for business, sales or marketing. Dynamics is very helpful for the property dealer and I can easily deal our all the customers with the help of this software. This software is also use managing detail with the regular customers. It is very expensive software but I can afford this software. It’s all features are outstanding and it is the best for managing project and very useful to me. I use this software for my daily life for attend my regular customers. ### 41. Dynamics 365 is the best tracker for the best customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Harry R. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2019 **What do you like best about Dynamics 365 Sales?** Dynamics is always providing the best thing such as we can easily track the sales, marketing and finance. Through the dynamics 365 we can easily enhance our business in a more efficient way. Another best thing that I most like about this software is that it has the outstanding features such as the best field service, customer services, operations and the automation n which is not present in the other software. That’s why we always choose this software because it provides the everything in one place. It is very easy to use; hence the beginners easily learn who use this efficient software. Another best thing of dynamics 365 is that it always provides the best security to the CRM and in this why we can easily track our sales and marketing with great customer service. **What do you dislike about Dynamics 365 Sales?** The most obvious difficulty that we faced is that a single contact record cannot be associated with more than one company, but the multiple contacts record can be associated with more than one company. Another obvious difficulty that we faced is that it does not the exact amount of data and you cannot see the exact amount of data stored in the entities. The big problem of the dynamics is that it only offers a limited amount of storage in the cloud by the CRM. But to conclude that it is the best CRM software because we can easily track our sales and marketing with the great customer service. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** The best thing about the Dynamics CRM is that it is the great CRM software and we can easily track our sales and marketing with great customer service. Through this service we can easily enhanced our business in a more efficient way. It has the outstanding features such as the field customer, customer service, operations and the automation. That’s why I always choose this efficient software because it always provides the everything in one place. Moreover, it is very easy to use for the beginners and always provide the best security system to the CRM. ### 42. Dynamics has outstanding features such as accounts and sales. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark S. | Team Lead Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2019 **What do you like best about Dynamics 365 Sales?** Dynamics has fully integrated customer relationship management CRM modules. The most benefit thing about this efficient software is that we create new services cases as well as we can also use this Microsoft for the accounts and sales related features. Another benefit that this software is that it provides us the good customer data storage. Moreover, dynamics Microsoft is very versatile, and it help us in business to run more successfully. The last thing that I most like about this software is that it provides the variety of information, charts and views very descriptively. Hence this software is really help us to manage our business in a more efficient way. **What do you dislike about Dynamics 365 Sales?** The first problem that we faced while using this software is that sometimes we are unable to find a chart for our presentation. Another problem that the beginners faced is that no proper documentation provided by the dynamics Microsoft. Moreover, update takes more time than it needs to be planned well about the features of upgrade in more advanced way. Like other Microsoft, errors can be extremely difficult to use if you do not have much experience. But to conclude that the Dynamics 365 Microsoft is best for the finance and operations forever. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Dynamics 365 Microsoft is always best for the finance and operations. I always use this efficient software because it really helps us to provide information, charts and views in a more efficient way. I choose this software because it really helps me to manage my accounts and sales in a better way. I would recommend this software because it really help us to manage our business in a more efficient way. ### 43. Dynamics has the best CRM software. **Rating:** 5.0/5.0 stars **Reviewed by:** Harry E. | Management Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2019 **What do you like best about Dynamics 365 Sales?** Dynamics CRM is very easy to use, and it is very simple to utilize this software in a more efficient way. The most important thing that I most like about this software is that we can easily create the new contacts and accounts to better manage our finance and accounts in an efficient way and it allows a simple to the Microsoft Dynamics. Another thing that I most like about this software is that it provides the great customizations services to our clients in a better and in quickly way. The most favorite thing that we like about this software is that it always provides the accurate data to deeply analysis it. The best thing about this software is that we can easily track the sales, finance, marketing, accounts and much more in a better way. **What do you dislike about Dynamics 365 Sales?** This software is only difficult for those who don’t know much about it, hence for beginners it is very difficult to learn it. Moreover, it always relies upon the web speed. When we have low internet speed then we cannot easily track our accounts, finance and expenses. Another problem that we faced is that when we have low speed connection then it requires a long customizations support to begin running our business in a better way. But to conclude that Dynamics has the best CRM software. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Dynamics is very easy to use, and it always allow me to better track my expenses, accounts and finance and that always help me in better drive of my business success. The best thing is n this software is that it can easily provide the accurate data that always enhanced my knowledge in an efficient way. I would recommend this software because the Dynamics is the best CRM software. ### 44. Dynamics has the best innovating services. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex W. | Senior Technical Support Manager , Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2019 **What do you like best about Dynamics 365 Sales?** Dynamics has the great ability to quickly and easily create dashboards and reports. This software is the great way to provide the great value to the business and innovating services in a better way. It also provides the outstanding features such as graphics and functions that makes the work better in smite efficiently and in a fastest way. Dynamics 365 all always allow us to track the incomes, sales, marketing, taxes and billing. Another thing that I most like about this software is that it has very brilliant reporting features in views where users can create and export them to Microsoft Excel. Moreover, it has enhanced graphics features and it is the best CRM software. By using this software, we can easily manage our business in a more efficient way. **What do you dislike about Dynamics 365 Sales?** The thing that in this software is that for some customer the functionality is very low, you need to value the customer according to the value of its company. This software is very not easy to use and learn. But it has a lot of customizations. It is not easy to create views and charts of our data in a more properly way. When sometimes we open the documentary files then some errors show on the screen without any reason. But to conclude that this software is always best for the finance, sales and marketing. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** The one benefit that this software provides me is that I can easily store the data, documents and files in a more efficient way. This is best software because it always provides the best customer reporting. I always used this software because it is the best CRM software. It has really helped me in sales, finance and marketing. ### 45. Complete end to end solution for startups and enterprises to manage Project Management and Marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2019 **What do you like best about Dynamics 365 Sales?** The best thing about is that it combines the best of CRM and ERP in the cloud. Since it is available on the cloud, all we need is an internet connection to use this tool. Moreover, we don't have to worry about support and maintenance since Microsoft does that. Its supporting apps for Android and iOS are a blessing too. They allow us to work offline and our progress is synced when we go online. **What do you dislike about Dynamics 365 Sales?** It isn't very user-friendly and requires a lot of experience for usage. The mobile application is still buggy and crashes from time to time. Signing in in mobile is too slow. Session time out is quite annoying, although it's there for security still, I don't like it. It integrates easily with MS applications. But try integrating it with gmail. **Recommendations to others considering Dynamics 365 Sales:** The best CRM tool **What problems is Dynamics 365 Sales solving and how is that benefiting you?** We mainly use it for interacting with clients and maintaining the database of customers. ### 46. An enterprise resource planning line and software application of customer relationship management. **Rating:** 5.0/5.0 stars **Reviewed by:** Sonakshi M. | Sales Specialist, Consumer Electronics, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Dynamics 365 Sales?** Super easy to customize without being "IT". As a tech savvy marketer- I was able to guide my team through the implementation tons of changes as needed to improve our processes. Workflows! While there is a learning curve- the workflow functionality within CRM is incredible- a very efficient way to auto populate data, create notifications, etc. **What do you dislike about Dynamics 365 Sales?** My experience is limited to CRM 4- I believe most of the "gaps" I would identify are addressed in the newer versions. Native integration of a "proper" email tool would be great. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Through Dynamics , we have brought much efficiency in our working systems through proper workflow where each and every requirement is listed and processed precisely. ### 47. It is the most efficient CRM capable of performing of highly complex tasks. **Rating:** 5.0/5.0 stars **Reviewed by:** Kritika S. | HR Manager, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2019 **What do you like best about Dynamics 365 Sales?** Dynamics is a very interesting software. Microsoft dynamics 365allows your company to share communication, leads and opportunities. It better helps us to manage specific business functions such as sales, financial, marketing and operations. It always provide the great customisations services. Customisations is very easy to create and we can easily manage. Dynamics can help you to drive business success. I can also easily access the data from any browser. It is the best proprietary management software. It also provide the variety of information and charts and views. This software better manage our business in a more efficient way. It is best for finance and operations. **What do you dislike about Dynamics 365 Sales?** The save Icons are sometimes too small and hard to find. Sometimes it gets blocks and cannot working.the data import to excel should be improved. It lack advanced tools for financial data management. After installation we could not immediately involved in the work because it has few opportunities for integration. It’s not free you have to pay it which is hard for some users. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Dynamics allows us to integrated the billing, inventory, payroll, tax and even customer services modules. When you want to run our business in a properly way. It also allows us to keep track of customers, interaction and work. ### 48. Dynamics is the best proprietary management software. **Rating:** 5.0/5.0 stars **Reviewed by:** Mathew W. | Team Lead Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2019 **What do you like best about Dynamics 365 Sales?** Dynamics is very easy to use and you can easily utilize. This software really helps us to manage our business in a more efficient way. It gives so many options to explore our finance and operations field. The main advantage that this software provides us that it can better manage your business such as finance, marketing and sales. Through this software we create new services cases, as well as we can use the accounts and sales related features. This software is very versatile because it gives us the good customer data storage. You can easily create views and charts of your data. This software has multiple features and produced sales and finance invoices. Microsoft dynamics allows us to apply our knowledge and our skills to the software world in a very easier way. **What do you dislike about Dynamics 365 Sales?** The one thing that I don’t like about this software is that it lacks good customer relationships and services. The other problem in this software is that it is very expensive rather than the other software. Moreover, it’s features are not easy to use. But to conclude that this software provides the accurate data which helps us in decision-marking. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** This software is very versatile because it helps us in business and I can easily manage my finance. I mostly liked about the software is that the user interface of the software is really good. I recommended this software to others people because it is very easy to use and quite handling. ### 49. Dynamics CRM is the best driver of business success. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew F. | Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2019 **What do you like best about Dynamics 365 Sales?** Dynamics CRM is very easy to utilize and more easy to explore. The most beneficial thing that this software provides us that even a non-specialized person can make new contacts and accounts etc. will be simple with dynamics. Microsoft Dynamics comes to management it draws sheets when needed. Moreover, it also provides the accurate data to deeply analyses this software and the filter feature of this software make it easier to exact data which we want in a more efficient way. Dynamics software has outstanding features because it provides the all things at a time such as sales, marketing, finance, customer services, operations and automation these all features enhanced the ability of this software. **What do you dislike about Dynamics 365 Sales?** At the starting point you can find that it is a little bit difficult to use it in a proper manner. The first problem that you faced is that it requires a long customizations services to begin running this software. For the first time user windows, tabs and screen can make it hard without any reason. The main disadvantage of this software is that when an updated is discharged then it creates some issues for us. But otherwise dynamics provide the best customer support for everyone. But to conclude that this software is very easy to use and not costly software. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** I am very happy with the overall experience of dynamics. This efficient software always provides the accurate data and I can deeply analyses the data. Dynamics coordination with the other Microsoft items is extraordinary as well. It can really help me for tracking the sales, finance, marketing, operations and automation. I will suggest the everyone who is searching for the best CRM because Dynamics CRM aid the best driver of business success. ### 50. Proper Relational Database for Customer Relationship Management **Rating:** 4.5/5.0 stars **Reviewed by:** Brian L. | Digital Operations Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Dynamics 365 Sales?** Good UX; easy to customize; constant updates; good Add-ins **What do you dislike about Dynamics 365 Sales?** Some features are implemented before they're 100% ready for a production environment **Recommendations to others considering Dynamics 365 Sales:** If you're deciding between Salesforce and Dynamics, choose Dynamics! **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Ensuring we track our customer interactions to ensure we're giving value to our members ## Dynamics 365 Sales Discussions - [Marketing Automation and MS Dynamics](https://www.g2.com/discussions/31050-marketing-automation-and-ms-dynamics) - 1 comment, 1 upvote - [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) - 3 comments, 1 upvote - [How do i reset the system and increase productivy?](https://www.g2.com/discussions/how-do-i-reset-the-system-and-increase-productivy) - 1 comment, 1 upvote - [b](https://www.g2.com/discussions/b) - 1 comment, 1 upvote - [Refreshing page a bunch to get ticket to appear?](https://www.g2.com/discussions/15518-refreshing-page-a-bunch-to-get-ticket-to-appear) - 1 comment, 1 upvote - [View Dynamics 365 Sales pricing details and edition comparison](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bnps_score%5D=5&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+12%3A41%3A46+-0500&secure%5Bsession_id%5D=0004cea4-76a9-4164-a467-18047534d8d6&secure%5Btoken%5D=35ad13407fbcf5acff49c0740cf061ac8829e58d584517e044580adc49b68cca&format=llm_user) ## Dynamics 365 Sales Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Cognism](https://www.g2.com/products/cognism/reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - [OVHcloud](https://www.g2.com/products/ovhcloud/reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Dynamics 365 Sales Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Dynamics 365 Sales Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,243 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 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