--- title: Dynamics 365 Sales Reviews meta\_title: 'Dynamics 365 Sales Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1623 reviews by the users' company size, role or industry to find out how Dynamics 365 Sales works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 1623 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![ActiveCampaign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ View All Alternatives ](https://www.g2.com/products/dynamics-365-sales/competitors/alternatives) # Dynamics 365 Sales Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Dynamics 365 Sales but has limited features. Are you part of the Dynamics 365 Sales team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application. With Microsoft Dynamics CRM, you get powerful CRM software delivered on cloud, hosted or on premises. Our CRM Online service providing instant-on anywhere access, predictable pay-as-you-go pricing, and a financially backed service level agreement (SLA). * * * Seller [Microsoft](https://www.g2.com/sellers/microsoft) Discussions [Dynamics 365 Sales Community](https://www.g2.com/products/dynamics-365-sales/discuss) Solution Type All-in-One Overview by Kyle Teegarden Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdynamics-365-sales%2Freviews) ## User Insights Average based on 1623 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## Dynamics 365 Sales Integrations (14) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cognism ](https://www.g2.com/products/cognism/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Higher Logic Thrive ](https://www.g2.com/products/higher-logic-thrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Business Central ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Word ](https://www.g2.com/products/microsoft-word/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") monday AI Work Platform ](https://www.g2.com/products/monday-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OVHcloud ](https://www.g2.com/products/ovhcloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PandaDoc ](https://www.g2.com/products/pandadoc/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews) Show More ![Priyesh J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priyesh J.") PJ Priyesh J. Associate Director of Sales Small-Business (50 or fewer emp.) 12/4/2024 "Very useful for office works" 4/5 What do you like best about Dynamics 365 Sales? Excellent products and ease to use and share with collegue for online updation and tracking Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Sales? sometimes takes time to update for execution Review collected by and hosted on G2.com. What problems is Dynamics 365 Sales solving and how is that benefiting you? Live analytics and sales forecast basis old trends Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jinkal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jinkal S.") JS Jinkal S. Consultant Mid-Market (51-1000 emp.) 11/5/2024 "Key features and strength" 4/5 What do you like best about Dynamics 365 Sales? User friendly interface Customization AI and Machine Learning Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Sales? Complex customization Need Cost Learning curve Review collected by and hosted on G2.com. What problems is Dynamics 365 Sales solving and how is that benefiting you? Improved efficiency Enhanced customer relationship Data driven decisions Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kirtiman C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kirtiman C.") KC Kirtiman C. Senior Project Management Consultant Enterprise (\> 1000 emp.) 10/3/2024 "Awesome sales automation tool!" 4.5/5 What do you like best about Dynamics 365 Sales? Its easy to do the sales automation, check the performanec of sales team and get the results in the dashboards, good product! Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Sales? More dependency on the implementation partner. Review collected by and hosted on G2.com. What problems is Dynamics 365 Sales solving and how is that benefiting you? We were using this product for better sales enablement. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Mid-Market (51-1000 emp.) 10/22/2024 "Although I do not use it dynamics 365 sales at every single day I have found it incredibly useful" 3.5/5 What do you like best about Dynamics 365 Sales? Although I do not use it dynamics 365 sales at every single day I have found it incredibly useful the times I have used it and would recommend to others I really like how we used easy to use and very intuitive Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Sales? The only downside I feel like is that it's primarily for Microsoft Review collected by and hosted on G2.com. What problems is Dynamics 365 Sales solving and how is that benefiting you? For the simple user experience, it's easy to do trainings Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![david k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "david k.") DK david k. Information Technology Support Specialist Logistics and Supply Chain Mid-Market (51-1000 emp.) 2/21/2024 "I can boldly make a decision with confidence knowing it is accurate from real-time data access." 4.5/5 What do you like best about Dynamics 365 Sales? \Boldly\ make decisions from real-time access to data. Effectiveness for streamlining the pipelines. Extensiveness for the sales team to provide insights that are reliable. Dreadful for its customization. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Sales? Exemplifies the efficiency with real-time data access. Cost effective. Review collected by and hosted on G2.com. What problems is Dynamics 365 Sales solving and how is that benefiting you? Demonstrates how easy it is to access data from a centralized location for easier decision-making. Provides significant benefits with inventory control. Real-time reports are easy to analyze. User-friendly and easier with customization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ishant S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishant S.") IS Ishant S. Cloud Consultant Enterprise (\> 1000 emp.) 3/21/2024 "All feature in one place" 5/5 What do you like best about Dynamics 365 Sales? It's easy to use & customized. You can track everything with D365 like mails, conversation, calls etc. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Sales? when you make changes in D365 on global level it's gives your few issues. Review collected by and hosted on G2.com. What problems is Dynamics 365 Sales solving and how is that benefiting you? It helps me to manage the data in proper way & it is easy to manage. Review collected by and hosted on G2.com. Show More 7/29/2025 Current UserValidated ReviewerSource: Organic ![Amy D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy D.") AD Amy D. Commercial Integration Manager Enterprise (\> 1000 emp.) 10/23/2019 "Great tool for Capturing Future Business" 4.5/5 What do you like best about Dynamics 365 Sales? The upside of using D365 is that you can capture your sales forecast, add notes and attach documents all in one place. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Sales? At times, D365 is a little cumbersome to navigate. There are so many links to get through Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Sales: D365 is a really powerful tool. Spend the money to enable all of the capabilities of the program, such as tracking email correspondence on opportunities. Review collected by and hosted on G2.com. What problems is Dynamics 365 Sales solving and how is that benefiting you? By entering opportunities in D365, we are able to see product areas that we need to focus and improve upon based on our forecasts Review collected by and hosted on G2.com. Show More 12/19/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite AB Aaron B. Systems Administrator Mid-Market (51-1000 emp.) 1/17/2024 "Dynamics is a decent system that will do what you need it to." 4/5 What do you like best about Dynamics 365 Sales? The platform is fairly user friendly and easy enough to administrate. It integrates with our phone system which is very helpful. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Sales? Microsoft is lacking customer support when it comes to most of their products. Review collected by and hosted on G2.com. What problems is Dynamics 365 Sales solving and how is that benefiting you? Dynamics 365 allows us to keep all leads and customer information in one place. It allows us to create followups, customer notes, customer interactions, and several other things in one platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Siddharth N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddharth N.") SN Siddharth N. Customer Service Representative Mid-Market (51-1000 emp.) 1/16/2024 "A Great tool that can sometimes be annoying to navigate" 3.5/5 What do you like best about Dynamics 365 Sales? -One of the most powerful things with D365 is that you can pretty much configure it to do most of the stuff your business requires. -In my experience you can customize nearly most things as it suits for your business which is a big plus!. -Intergration with other apps also work decently. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Sales? -The UX/UI can be painstaking at times to work with. -It does have its time of being slow, also considering the learning curve could be a bit steep at times. Review collected by and hosted on G2.com. What problems is Dynamics 365 Sales solving and how is that benefiting you? I mostly use it for running my ecommerce sales and inventory management related stuff. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AP Ashok P. IT Manager Small-Business (50 or fewer emp.) 1/31/2024 "Dynamics CRM - A comprehensive tool for Sales" 4/5 What do you like best about Dynamics 365 Sales? Ease of use, Integrates with various products, Complete Vertical solutions related to the industry specific, Easy deployment and implementation Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Sales? Some time performance issues. Browsers side issues, On premise had limited functionalities compared to online versions. Review collected by and hosted on G2.com. What problems is Dynamics 365 Sales solving and how is that benefiting you? We are able to run our complete lead to Sales process in the CRM Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Dynamics 365 Sales? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/discussions/new) RE Rob Evans • Last activity almost 6 years ago Marketing Automation and MS Dynamics 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/31050-marketing-automation-and-ms-dynamics) MH mohamed hussain • Last activity over 4 years ago how can i creat a new feild for the contact? 1 Upvote 3 [ Join the conversation ](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) [ View all Discussions ](https://www.g2.com/products/dynamics-365-sales/discuss) ## Pricing Options Pricing provided by Microsoft Dynamics 365 Sales. ### Dynamics 365 Plan $210 /month per user ### Customer Engagement Plan $115 /month per user ### Unified Operations Plan $190 /month per user [ View More Pricing Information ](https://www.g2.com/products/dynamics-365-sales/pricing) Dynamics 365 Sales Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-dynamics-365-sales) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,907) [ Compare Now ](https://www.g2.com/compare/dynamics-365-sales-vs-hubspot-sales-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d9d3ff178178a1f790a9d6114e104471/zoho-crm.png "Product Avatar Image") Zoho 4.1/5(2,947) [ Compare Now ](https://www.g2.com/compare/dynamics-365-sales-vs-zoho-crm) ##### ##### Dynamics 365 Sales Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. Task / Activity Management Marketing Automation Email Marketing Campaign Management Lead Management Customer Support Case Management Reporting & Analytics Reporting Dashboards Forecasting [ View More Features ](https://www.g2.com/products/dynamics-365-sales/features) ## Consulting Services for Dynamics 365 Sales [ ![PowerObjects](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PowerObjects") PowerObjects 3/5(5) ](https://www.g2.com/products/powerobjects/reviews) [ ![PA Group](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PA Group") PA Group ](https://www.g2.com/products/pa-group/reviews) [ ![UXC Eclipse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UXC Eclipse") UXC Eclipse 4/5(1) ](https://www.g2.com/products/uxc-eclipse/reviews) [See all Dynamics 365 Sales Providers](https://www.g2.com/products/dynamics-365-sales/implementation) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm)[Sales Analytics](https://www.g2.com/categories/sales-analytics)[Sales Coaching](https://www.g2.com/categories/sales-coaching) ##### Explore More [Leading software for automating product demos in my industry](https://www.g2.com/discussions/leading-software-for-automating-product-demos-in-my-industry)[Highest rated influencer marketing platforms for a mid-market tech company that needs real-time campaign visibility without building custom dashboards?](https://www.g2.com/discussions/what-are-the-highest-rated-influencer-marketing-platforms-for-a-mid-market-tech-company-that-needs-real-time-campaign-visibility-without-building-custom-dashboards)[Which automotive digital retailing software keeps customer communications, vehicle records, and deal status visible without losing context during handoffs?](https://www.g2.com/discussions/which-automotive-digital-retailing-software-keeps-customer-communications-vehicle-records-and-deal-status-visible-without-losing-context-during-handoffs) [Which all-in-one consumer insights platforms combine audience panels, profiling and real-time dashboards for a brand research team that wants everything in one system?](https://www.g2.com/discussions/which-all-in-one-consumer-insights-platforms-combine-audience-panels-profiling-and-real-time-dashboards-for-a-brand-research-team-that-wants-everything-in-one-system%20)[What Blockchain as a Service vendors offer transparent per-request pricing without unexpected charges when usage scales?](https://www.g2.com/discussions/what-blockchain-as-a-service-vendors-offer-transparent-per-request-pricing-without-unexpected-charges-when-usage-scales)[Pros and Cons Details](https://www.g2.com/products/dynamics-365-sales/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)