--- title: Dynamics 365 Remote Assist Reviews meta\_title: 'Dynamics 365 Remote Assist Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 17 reviews by the users' company size, role or industry to find out how Dynamics 365 Remote Assist works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 17 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Augmented Reality url: https://www.g2.com/categories/augmented-reality --- # Dynamics 365 Remote Assist Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Dynamics 365 Remote Assist but has limited features. Are you part of the Dynamics 365 Remote Assist team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Empower technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices. * * * Seller [Microsoft](https://www.g2.com/sellers/microsoft) Discussions [Dynamics 365 Remote Assist Community](https://www.g2.com/products/dynamics-365-remote-assist/discuss) Overview by Kyle Teegarden Show More ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![Streem](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Streem") Streem 4.5/5(86) ](https://www.g2.com/products/streem/reviews) [ ![SightCall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SightCall") SightCall 4.6/5(21) ](https://www.g2.com/products/sightcall/reviews) [ View All Alternatives ](https://www.g2.com/products/dynamics-365-remote-assist/competitors/alternatives) ## User Insights Average based on 17 real user reviews. [Log in to unlock pricing and user insights](/login) ![Ali A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali A.") AA Ali A. SDE-2 Small-Business (50 or fewer emp.) 2/21/2023 "Best mixed reality remote collaboration tool" 4.5/5 What do you like best about Dynamics 365 Remote Assist? Advanced mixed reality technology is available with Dynamics 365 Remote Assist, which enhances the calibre and efficacy of remote support. This technology supports remote video and phone calls, file sharing, and real-time annotations. Providing remote support without on-site visits lowers travel expenses and downtime. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Remote Assist? Technical problems and network outages impact the tool's usability sometimes. Also, additional configuration and customisations are necessary to integrate Dynamics 365 Remote Help with other tools and systems, which is a labour-intensive and complicated process. Review collected by and hosted on G2.com. What problems is Dynamics 365 Remote Assist solving and how is that benefiting you? On-site visits, customer support, and other issues are resolved using Dynamics 365 Remote Assist. The ease of remote communication and collaboration has increased our company's overall efficiency, reduced errors, and enhanced customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 1/17/2023 "Fun AR product" 4.5/5 What do you like best about Dynamics 365 Remote Assist? Dynamics 365 Remote Assist is an augmented reality tool that allows remote workers to collaborate in well almost real time using VR and augmented reality tech. The tool can be used on a lot of devices, including smartphones, tablets, and with HoloLens headsets. Remote Assist lets users to share live video and audio feeds with each other, particularly useful for troubleshooting and training purposes, as it allows remote workers to see and hear what their colleagues are seeing and hearing in real-time. Another useful feature is the ability to annotate and draw on the live video feed, which allows users to highlight specific areas of interest or provide additional instructions. This can be especially helpful when trying to troubleshoot problems or provide guidance on a task.. especially new joinees, trainees etc. This could also be used by educators for example! Maintenance professionals, Healthcare workers, the list is endless. Remote Assist also includes a built-in call recording feature which means you dont need other tools to do this. It can also integrate easily with Power Platform and other enterprise Microsoft products In terms of usability, Remote Assist is relatively easy to use and navigate. The interface is intuitive, and the tool is designed to be used with minimal training Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Remote Assist? some users may need to get used to using the mixed reality features, such as the ability to annotate and draw on the live video feed. Even the newness to VR and AR and the UX takes some getting used to. Review collected by and hosted on G2.com. What problems is Dynamics 365 Remote Assist solving and how is that benefiting you? It helps assist with Remote Reviews, training and support, in 3D, helping us to really be present without being present. This is where most industries are headed! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Keval V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keval V.") KV Keval V. Angelhack student ambassador Small-Business (50 or fewer emp.) 2/22/2023 "It is the Best collaborative remote assist tool" 5/5 What do you like best about Dynamics 365 Remote Assist? Dynamics 365 works seamlessly as compared to the other tools, also it is simple and easy to use which every person can get used to and also user can assist any one on the any platform using dynamics 365.user can also initiate a Virtual reality assist , having hololens hardware using dynamics 365. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Remote Assist? Nothing to be disliked for dynamics 364 remote assist Review collected by and hosted on G2.com. What problems is Dynamics 365 Remote Assist solving and how is that benefiting you? It helps technician in solving the complex technical problems faced by the people by seamlessly connecting using dynamics 365 as it provides VR facility technician get better understanding of the cause. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shubham P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham P.") SP Shubham P. Administrator Enterprise (\> 1000 emp.) 2/23/2023 "Dynamics 365 allow us to be on-site without being on-site." 5/5 What do you like best about Dynamics 365 Remote Assist? Combination of screenshots and video at the same time is the best feature of Dynamics 365 remote assist. Also, HoloLens allows you to have real time and handsfree experience by the help of voice commands. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Remote Assist? The license available should be considered with the cost optimisation as Dynamics is very useful application and technology Review collected by and hosted on G2.com. What problems is Dynamics 365 Remote Assist solving and how is that benefiting you? It allows us to enable the virtual onsite experience with the help of the technology. Review collected by and hosted on G2.com. Show More 8/23/2023 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/1/2022 "Software with Precise accuracy for real time remote assistance" 4.5/5 What do you like best about Dynamics 365 Remote Assist? Best part is availability, security and access requirements. For connecting we can easily connect with it and be present virtually or nearly to attend any meets. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Remote Assist? sometimes its difficult to connect and slow down and lags a bit. Review collected by and hosted on G2.com. What problems is Dynamics 365 Remote Assist solving and how is that benefiting you? In the hybrid model, working from home is relatively standard; in this case, remote assistance allows us to work with my team and be more productive in discussing and sharing information and helping the team significantly. Review collected by and hosted on G2.com. Show More 1/14/2023 Validated ReviewerIncentivizedSource: G2 invite ![Dani G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dani G.") DG Dani G. Data Scientist Mid-Market (51-1000 emp.) 3/10/2022 "Microsoft Dynamics 365 Powerfull for Pandemic Attack!!" 4.5/5 What do you like best about Dynamics 365 Remote Assist? help workers stay flexible at work even though they are away from their devices. Dynamic 365 is a breakthrough that complements the sophistication of the Saas era Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Remote Assist? when not all of my friends use it, so it can only be used by office workers with advanced technology. wish the speed was even higher with an understandable price Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Remote Assist: try it and feel the benefits Review collected by and hosted on G2.com. What problems is Dynamics 365 Remote Assist solving and how is that benefiting you? when you have to stay at home, but office work must be completed immediately. Remote control devices are needed so you don't have to worry about the distance between the availability of different internet services or the like Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Preetam R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Preetam R.") PR Preetam R. Equity Dealer Mid-Market (51-1000 emp.) 5/7/2021 "Working Together is now so easy" 5/5 What do you like best about Dynamics 365 Remote Assist? During this covid19 pandemic, working together was made impossible, and this has affected the onsite working. Using Microsoft Dynamic, i was able to solve the following problems:- 01. I was at the client site without being physically present 02. I was able to minimize the covid19 risk 03. Assisting client was made easy using this app Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Remote Assist? Indeed the pricing as it could appear costlier to many people across globe Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Remote Assist: If cost isn't a problem and you require visiting the client's place to perform certain services, then Dynamics 365 could be the best choice for you. Apart from saving money you can also save a lot of time. Review collected by and hosted on G2.com. What problems is Dynamics 365 Remote Assist solving and how is that benefiting you? Many times i, as an accounting professional, needed to verify certain things physically, and reaching the client's place for every little thing, was impossible. Using Microsoft Dynamics, we use to connect clients and confirm the items over the internet. This was cost-efficient, and it also saved a lot of time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Patricia C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patricia C.") PC Patricia C. Técnico de prevenção e fraude Enterprise (\> 1000 emp.) 6/24/2021 "useful and accurate" 4/5 What do you like best about Dynamics 365 Remote Assist? It's easy to use. It doesn't have to have multiple clicks. It has a good summary of what is needed in the search. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Remote Assist? I still haven't found anything that bothers me when using Dynamics 365 Remote Assist Review collected by and hosted on G2.com. What problems is Dynamics 365 Remote Assist solving and how is that benefiting you? I use it to verify customer data almost simultaneously Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Devesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devesh G.") DG Devesh G. Embedded Engineer I Enterprise (\> 1000 emp.) 6/15/2021 "Good Saas to for all your business nees" 3/5 What do you like best about Dynamics 365 Remote Assist? Very helpful in managing projects be it erp or other things. To provide accessibility to team members Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Remote Assist? Sone times works slow and laggs a little bit Review collected by and hosted on G2.com. What problems is Dynamics 365 Remote Assist solving and how is that benefiting you? We use for business activities such as managing employees or customers giving access to data bases etc Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AM Anand M. developer Small-Business (50 or fewer emp.) 3/4/2021 "Technology at its best" 5/5 What do you like best about Dynamics 365 Remote Assist? As it says, its main feature is the user can remotely assist someone, so this device is very helpful in the medical industry, manufacturing, aviation, or anywhere where there is a need of technitian Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Remote Assist? nothing, just the Hololens 2 price is out of the budget for most people Review collected by and hosted on G2.com. What problems is Dynamics 365 Remote Assist solving and how is that benefiting you? many times there is a scenario when a technician or the specialist cant reach a remote site, where most of the facilities are not available , remote assist helps to manage and assist any person to perform the task easily without knowing the knowledge of that work. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Dynamics 365 Remote Assist? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Dynamics 365 Remote Assist ](https://www.g2.com/products/dynamics-365-remote-assist/discussions/new) ![Preetam R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Preetam R.") PR Preetam Rakesh • Last activity about 5 years ago What you like the most in Dynamics 365? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/51290-what-you-like-the-most-in-dynamics-365) GU Guest User What is Dynamics 365 Remote Assist used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-dynamics-365-remote-assist-used-for) [ View all Discussions ](https://www.g2.com/products/dynamics-365-remote-assist/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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