It is best enterprises application which can be used during field service. It's is based on cloud and can be operated in mobile phone as well. Review collected by and hosted on G2.com.

It's can be made more simple in functionality Review collected by and hosted on G2.com.

#Integration with Powerfull dataverse Environment from Microsoft Cloud, which provides proper compliance

#Active SLAs and historical data.

#Work order and Invoice automation and managing service

#Scheduled visits for Field Engineer Review collected by and hosted on G2.com.

#High Licensing cost for tool and storage

#Complex in terms of doing the setup and administration. Must have the strong technical expertise to manage

#Performance Issues Review collected by and hosted on G2.com.

Easy to upload, update information and share with colleagues, live actions are important. Review collected by and hosted on G2.com.

Constant bugs related in new system actualizations, customers who like 3rd party customisations, will always have possible issues when software gets updated. Review collected by and hosted on G2.com.

The most valuable part is storing our customer's information in a single platform, such as an address, name, contact info, client picture, etc. Review collected by and hosted on G2.com.

We've noticed that the system may slow down or lag when working on it for several hours. Review collected by and hosted on G2.com.

Really helped simply and streamline our needs for our Field Service Team. Coordinating scheduling and customer service. Review collected by and hosted on G2.com.

Took a little bit of time to get everyone onboard and up and running but really no complaints. Review collected by and hosted on G2.com.

Excellent Power platform integration tool, very easy to learn the development, the phone application support was very helpful etc. Review collected by and hosted on G2.com.

licensing for users was bit tricky and needs improvement Review collected by and hosted on G2.com.

it provides real-time insight allows them to induce a comprehensive 360-degree view of the customers’ priorities Review collected by and hosted on G2.com.

Lack of Customer support requires some support a Review collected by and hosted on G2.com.

1. Work Order management

2. Schedule Board and schedule board UI

3. Asset management

4. Inventory Management

5. Holiday & Work hour management for support resources Review collected by and hosted on G2.com.

There is absolutely nothing to dislike about this product. Stable, high performing product. Review collected by and hosted on G2.com.

The capabilities to be on the same page with customer service and distribution during this crazy time have made the process a little bit easier. We can easily evaluate supply problems and quicky come up with solutions to react a lot quicker. Review collected by and hosted on G2.com.

The service is very complex and difficult to understand at first but it takes time to figure the system out. The layout and organization is can be simpler to input information, numbers and data into spreadsheets Review collected by and hosted on G2.com.

Microsoft Dynamics 365 Field Service allows for easy field service scheduling, communication, and client interactions.

It seemlessly integrates to Dynamics Customer Engagement and Outlook so customer interactions are tracked. Review collected by and hosted on G2.com.

Even though it integrates easily with other Microsoft applications, it's not as simple to integrate it to other platforms. The navigation can be a little difficult for non-technical users. Review collected by and hosted on G2.com.