--- title: Dynamics 365 Field Service Reviews meta\_title: 'Dynamics 365 Field Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 156 reviews by the users' company size, role or industry to find out how Dynamics 365 Field Service works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 156 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Dynamics 365 Field Service Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Dynamics 365 Field Service but has limited features. Are you part of the Dynamics 365 Field Service team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Microsoft Dynamics 365 Field Service is the agile platform for Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. * * * Seller [Microsoft](https://www.g2.com/sellers/microsoft) Discussions [Dynamics 365 Field Service Community](https://www.g2.com/products/dynamics-365-field-service/discuss) Solution Type All-in-One Overview by Kyle Teegarden Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 22 months [ View More Pricing Information ](https://www.g2.com/products/dynamics-365-field-service/pricing) ## Top-Rated Alternatives [ ![Agentforce Field Service (formerly Salesforce Field Service)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,048) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ View All Alternatives ](https://www.g2.com/products/dynamics-365-field-service/competitors/alternatives) ## User Insights Average based on 156 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Dynamics 365 Field Service Integrations (5) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AFAS ](https://www.g2.com/products/afas/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Business Central ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Scribe ](https://www.g2.com/products/scribe/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Ultimo ](https://www.g2.com/products/ultimo/reviews) Show More ![Verified User in Individual & Family Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Individual & Family Services") UI Verified User in Individual & Family Services Mid-Market (51-1000 emp.) 10/9/2018 "Excellent Contact Management" 4.5/5 What do you like best about Dynamics 365 Field Service? I like that the CRM program can be customized for individual businesses, and their needs, and the point-and-click ease of use. I appreciate the Outlook integration you can incorporate, as well. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Learning the program was a bit cumbersome at first, but once I got the hang of it, it's become invaluable. Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: Once you take the time to learn the program, it becomes a great tool and can be highly customized depending on your business needs. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Dynamics 365 allows me, as an administrative worker, assist a sales team within my organization in retaining contacts, keeping up with prospects, and streamlining all communications, whether that be via emails that can be integrated from Outlook, or tracking sales numbers proficiently. There are so many great and easy ways to run reports on sales and salesperson activity through the program. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Gerell B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerell B.") GB Gerell B. CEO & Executive Producer Small-Business (50 or fewer emp.) 1/10/2019 "365" 3.5/5 What do you like best about Dynamics 365 Field Service? I like the ability to detect and diagnose a problem before customers become aware of any issues. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? We often receive tickets about bugs within the software, I have seen apps crash. The software use alot of memory and sometimes become unresponsive after being open for a long time. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? The layout is visually appealing to my eyes. For resource planning it is excellent. It accommodates well business processes and workflow to almost any process that you need to ass to the smallest team to the large and more complex ones. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 5/27/2019 "365" 4/5 What do you like best about Dynamics 365 Field Service? Helps me manage customer service tasks and teaches me how to stay on teavk Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? The system has many apps inside that I will not be using.. Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: It’s great for small businesses. Helps coordinate stay in contact and keep everything organised Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Helps me and co workers stay on track and connected together Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JT John T. Reservations Mid-Market (51-1000 emp.) 5/4/2019 "I use it at work " 5/5 What do you like best about Dynamics 365 Field Service? It is very seamless and user friendly. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? I do not have any dislikes i enjoy the program Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Logistics and email managmment it helps tremendously Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 1/25/2019 "Next Generation of Business Tools " 3.5/5 What do you like best about Dynamics 365 Field Service? The best things I like is the fact that you can breakdown a comprehensive view of what is working with your customers and also how the operations are working towards increasing your sales. Also it enables you to unified relationships building efficiently. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? The email campaigns should be easier and simplified to a point where you can define the filters. Also the storage space fills up quickly so it can limit how many email campaigns. Also the workflows could be better at times as well. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? The benefits are that you can track, filter, and your reporting is done efficiently during business sales. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AG Alex G. Supervisor Computer Software Mid-Market (51-1000 emp.) 12/10/2018 "Software is intuitive and easy to use" 5/5 What do you like best about Dynamics 365 Field Service? allows you to manage your customer base and partners. You can create detailed reports, tasks and schedules. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? One of the main problems of Dynamics CRM is poor technical support, which responds to requests for a long time. Because of this, it may take several days to solve even minor problems. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? We use Dynamics CRM as the main service for customer relations. The application allows you to manage your customer base and partners. You can create detailed reports, tasks and schedules. There is a built-in file storage. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 5/15/2019 "excellent proformeance" 5/5 What do you like best about Dynamics 365 Field Service? the performance and over all layout is rather simple to understand for all ages Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? there were popup kind of interfering as it runs Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: dragon fly natural speaking software Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? the multitask and the performance key for completing any task though out the day Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Political Organization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Political Organization") CP Verified User in Political Organization Enterprise (\> 1000 emp.) 2/19/2019 "Microsoft dynamics 365 is an all around great product" 4/5 What do you like best about Dynamics 365 Field Service? I like that Microsoft dynamics 365 can be customized to anyone’s preferences, business, and needs. As well as the simplicity to use. Truly appreciate them keeping the user in mind with this product. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? it is a simple product to use. But you will definitely need a little time to familiarize yourself with all the features. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? With Microsoft dynamics 365 I’ve been able to assist my sales team with keeping up with our leads and the ability to share your progress with everyone. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") IC Verified User in Construction Small-Business (50 or fewer emp.) 5/22/2019 "Love it" 4.5/5 What do you like best about Dynamics 365 Field Service? It’s so easy to use!! Seriously! If I ever need help I click the question mark Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Could use more adjustments and upgrades to fit today Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? It just makes everything so much easier than before Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Public Safety](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Safety") UP Verified User in Public Safety Mid-Market (51-1000 emp.) 1/25/2019 "Easy and complex at the same time" 4/5 What do you like best about Dynamics 365 Field Service? Being able to include Yammer and other systems. Being able to update everything at once and see different angles of where people are engaging. The user friendly set up at first. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? There are so many pieces to integrate it can be unwieldly after a while. It is easy to begin but entering all the data to make use of everything becomes overwhelming after a while. Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: It can yield a lot of useful customer data not only for sales but product quality and safety. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Customer reactions to safety issues and perceived quality. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Dynamics 365 Field Service? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Dynamics 365 Field Service ](https://www.g2.com/products/dynamics-365-field-service/discussions/new) GU Guest User What is Dynamics 365 Field Service used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-dynamics-365-field-service-used-for) [ View all Discussions ](https://www.g2.com/products/dynamics-365-field-service/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 22 months ### Average Discount 15% [ View More Pricing Information ](https://www.g2.com/products/dynamics-365-field-service/pricing) Dynamics 365 Field Service Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a71fba40151dc70320f4c77a71515c4/agentforce-field-service-formerly-salesforce-field-service.png "Product Avatar Image") Agentforce Field Service... 4.4/5(1,048) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-dynamics-365-field-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_17264c184231190216881d51586eed40/oracle-field-service-cloud.png "Product Avatar Image") Oracle Field Service Cloud 4/5(139) [ Compare Now ](https://www.g2.com/compare/dynamics-365-field-service-vs-oracle-field-service-cloud) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/dynamics-365-field-service-vs-servicetitan) ##### ##### Dynamics 365 Field Service Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Client Notifications After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/dynamics-365-field-service/features) ##### Categories on G2 [Field Sales](https://www.g2.com/categories/field-sales)[Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [What commenting systems are highest rated for newsrooms seeking turnkey community engagement with strong onboarding support?](https://www.g2.com/discussions/what-commenting-systems-are-highest-rated-for-newsrooms-seeking-turnkey-community-engagement-with-strong-onboarding-support%20)[Best AP Automation Software](https://www.g2.com/discussions/best-ap-automation-software-for-accounts-payable)[Which retail media advertising platforms have the best Amazon Marketing Cloud integration and advanced analytics for brands that want to go beyond last-click attribution?](https://www.g2.com/discussions/which-retail-media-advertising-platforms-have-the-best-amazon-marketing-cloud-integration-and-advanced-analytics-for-brands-that-want-to-go-beyond-last-click-attribution) [Best revenue operations software for mid-sized tech company](https://www.g2.com/discussions/what-s-the-best-revenue-operations-software-for-mid-sized-tech-teams)[What's the leading collaboration app for remote teams](https://www.g2.com/discussions/what-s-the-leading-collaboration-app-for-remote-teams)[Pros and Cons Details](https://www.g2.com/products/dynamics-365-field-service/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)