--- title: Dynamics 365 Field Service Reviews meta\_title: 'Dynamics 365 Field Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 156 reviews by the users' company size, role or industry to find out how Dynamics 365 Field Service works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 156 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Dynamics 365 Field Service Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Dynamics 365 Field Service but has limited features. Are you part of the Dynamics 365 Field Service team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Microsoft Dynamics 365 Field Service is the agile platform for Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. * * * Seller [Microsoft](https://www.g2.com/sellers/microsoft) Discussions [Dynamics 365 Field Service Community](https://www.g2.com/products/dynamics-365-field-service/discuss) Solution Type All-in-One Overview by Kyle Teegarden Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 22 months [ View More Pricing Information ](https://www.g2.com/products/dynamics-365-field-service/pricing) ## Top-Rated Alternatives [ ![Agentforce Field Service (formerly Salesforce Field Service)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,048) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ View All Alternatives ](https://www.g2.com/products/dynamics-365-field-service/competitors/alternatives) ## User Insights Average based on 156 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Dynamics 365 Field Service Integrations (5) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AFAS ](https://www.g2.com/products/afas/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Business Central ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Scribe ](https://www.g2.com/products/scribe/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Ultimo ](https://www.g2.com/products/ultimo/reviews) Show More AR April R. Student Mid-Market (51-1000 emp.) 2/6/2019 "Used specifically for work purposes." 3/5 What do you like best about Dynamics 365 Field Service? I like that it works properly. I like that it by as come into existence and is something that is becoming more and more popular. I've never heard of this product until I took one of my courses at university and learned more. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Nothing. There isn't much about the product that I can say I dislike or necessarily hate. Everything is a learning and growing process, trial and error. The more the product is accessed/used, the better the knowledge and experience. Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: Use it! Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Not solving any business problems per se, but there are many benefits. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Writing and Editing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Writing and Editing") GW Verified User in Writing and Editing Small-Business (50 or fewer emp.) 7/25/2019 "Excellent provides good services" 5/5 What do you like best about Dynamics 365 Field Service? Excellent provides good servicesI like Skype because your table do you have a video experience through your business through communications with others Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? I like Skype because your table do you have a video experience through your business through communications with others Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: Excellent Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Very excellent using Skype Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KR kanecqual r. Dcw Small-Business (50 or fewer emp.) 5/30/2019 "The best 365 yet" 5/5 What do you like best about Dynamics 365 Field Service? Our company uses Microsoft Dynamics 365 for everything. Spreed sheets, meetings, power point I mean everything Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? There wasn't anything I disliked about it Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? We are solving all our day to day business issues with this software Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sarah Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah Q.") SQ Sarah Q. Data Science/Machine Learning Content Writer Small-Business (50 or fewer emp.) 3/18/2019 "Excellent Software" 3.5/5 What do you like best about Dynamics 365 Field Service? I liked that it was easy to use, and easy access to cloud. The organization of this was thorough and easy for me to use. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? I did not have any issues with this software during the time I used it. Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: I would watch for the prices and the updated versions. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? The dynamics I used to track sales was fairly simple. Another benefit would be the shortcuts to create quotes and orders. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") UD Verified User in Design Small-Business (50 or fewer emp.) 7/1/2019 "excellent" 4.5/5 What do you like best about Dynamics 365 Field Service? which is a line of business resource planning products and customer relationship management applications Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? that as the CRM usually handle a payment scheme. Normally, the strategy is aimed at offering a free period and after that period, the transaction must be carried out Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? It is always accessible. It is always accessible. More organized sales. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Small-Business (50 or fewer emp.) 6/24/2019 "One of the easiest and fastest products to use" 5/5 What do you like best about Dynamics 365 Field Service? The helpful part about this product is that is very organize and easy to use. It can help with contracts and having everything organized Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? I hate the fact that sometimes you have to wait a minute to get this app started. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? There isn't any problems. I enjoy using this over any other app Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 4/22/2019 "Great Product for Enhancing in field Operations " 4/5 What do you like best about Dynamics 365 Field Service? The most powerful impact with this tool is the time saving aspect. It allows you to avoid double entry and offers a collaborative platform for users. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? The price is a little steep for smaller businesses but the benefits could outweigh that depending on how you utilize the tools. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? The integration with many different apps and tools makes analytics a breeze. The ability to auto fill lead information and lead scoring help to make communication easier but also saves time by scoring the leads. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking") UC Verified User in Computer Networking Mid-Market (51-1000 emp.) 6/18/2019 "Microsoft " 3.5/5 What do you like best about Dynamics 365 Field Service? It lets me keep track of all my records in an organised manner. Really proves to be an important tool. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? There are small bugs. It’s different operating systems that causes it to lag a little at times. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Almost all the data is stored in Microsoft. It’s really important to keep a record of all things. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") CA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 5/26/2019 "Microsoft Dynmics" 4/5 What do you like best about Dynamics 365 Field Service? It is helpful because this is the plat form I have used for a long time. Very user friendly. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Sometimes it is to user friendly where it makes it harder to find thing that are right in front of you. Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: Use it and you will love it Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Excel spread sheets help me a ton with my job. They benefit me a lot more then I thought Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 2/11/2019 "Convenient and efficient " 4/5 What do you like best about Dynamics 365 Field Service? I like the convenience of the program. It was easy to set up and came in handy quite often. Also it answered to our problems and simplified planning with clients. At our school, we meet regularly with teachers and this was very effective to plan within the school. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? The only downside to this program was that it is slightly costy. After the first year of purchasing this product, I realized I had to set asside a better budget if I were to keep using it. Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: Make sure to have a budget planned out if the program will be used and repurchased on a yearly bases. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Planning meetings with clients and fellow coworkers made easy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Dynamics 365 Field Service? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Dynamics 365 Field Service ](https://www.g2.com/products/dynamics-365-field-service/discussions/new) GU Guest User What is Dynamics 365 Field Service used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-dynamics-365-field-service-used-for) [ View all Discussions ](https://www.g2.com/products/dynamics-365-field-service/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 22 months ### Average Discount 15% [ View More Pricing Information ](https://www.g2.com/products/dynamics-365-field-service/pricing) Dynamics 365 Field Service Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a71fba40151dc70320f4c77a71515c4/agentforce-field-service-formerly-salesforce-field-service.png "Product Avatar Image") Agentforce Field Service... 4.4/5(1,048) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-dynamics-365-field-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_17264c184231190216881d51586eed40/oracle-field-service-cloud.png "Product Avatar Image") Oracle Field Service Cloud 4/5(139) [ Compare Now ](https://www.g2.com/compare/dynamics-365-field-service-vs-oracle-field-service-cloud) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/dynamics-365-field-service-vs-servicetitan) ##### ##### Dynamics 365 Field Service Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Client Notifications After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/dynamics-365-field-service/features) ##### Categories on G2 [Field Sales](https://www.g2.com/categories/field-sales)[Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [What commenting systems are highest rated for newsrooms seeking turnkey community engagement with strong onboarding support?](https://www.g2.com/discussions/what-commenting-systems-are-highest-rated-for-newsrooms-seeking-turnkey-community-engagement-with-strong-onboarding-support%20)[Best AP Automation Software](https://www.g2.com/discussions/best-ap-automation-software-for-accounts-payable)[Which retail media advertising platforms have the best Amazon Marketing Cloud integration and advanced analytics for brands that want to go beyond last-click attribution?](https://www.g2.com/discussions/which-retail-media-advertising-platforms-have-the-best-amazon-marketing-cloud-integration-and-advanced-analytics-for-brands-that-want-to-go-beyond-last-click-attribution) [Best revenue operations software for mid-sized tech company](https://www.g2.com/discussions/what-s-the-best-revenue-operations-software-for-mid-sized-tech-teams)[What's the leading collaboration app for remote teams](https://www.g2.com/discussions/what-s-the-leading-collaboration-app-for-remote-teams)[Pros and Cons Details](https://www.g2.com/products/dynamics-365-field-service/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)