--- title: Dynamics 365 Field Service Reviews meta\_title: 'Dynamics 365 Field Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 156 reviews by the users' company size, role or industry to find out how Dynamics 365 Field Service works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 156 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Dynamics 365 Field Service Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Dynamics 365 Field Service but has limited features. Are you part of the Dynamics 365 Field Service team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Microsoft Dynamics 365 Field Service is the agile platform for Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. * * * Seller [Microsoft](https://www.g2.com/sellers/microsoft) Discussions [Dynamics 365 Field Service Community](https://www.g2.com/products/dynamics-365-field-service/discuss) Solution Type All-in-One Overview by Kyle Teegarden Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 22 months [ View More Pricing Information ](https://www.g2.com/products/dynamics-365-field-service/pricing) ## Top-Rated Alternatives [ ![Agentforce Field Service (formerly Salesforce Field Service)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,048) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ View All Alternatives ](https://www.g2.com/products/dynamics-365-field-service/competitors/alternatives) ## User Insights Average based on 156 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Dynamics 365 Field Service Integrations (5) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AFAS ](https://www.g2.com/products/afas/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Business Central ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Scribe ](https://www.g2.com/products/scribe/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Ultimo ](https://www.g2.com/products/ultimo/reviews) Show More ![Apoorv G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Apoorv G.") AG Apoorv G. Senior Analyst Mid-Market (51-1000 emp.) 9/2/2021 "A good product" 4/5 What do you like best about Dynamics 365 Field Service? The ease of usage and the great support team makes life easier if ran into issues Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? The thing to be dislike is when there is an upgrade happening it requires help from support team Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Paper documentation, easy management of technicians on the field Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ana T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana T.") AT Ana T. Associate Small-Business (50 or fewer emp.) 12/21/2020 "Dynamics 365 Field Service Review" 3.5/5 Validated ReviewerSource: Organic ![Cora코라 B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cora코라 B.") CB Cora코라 B. Human Resources Specialist Mid-Market (51-1000 emp.) 10/7/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Intelligent field service management." 5/5 What do you like best about Dynamics 365 Field Service? Microsoft Dynamics 365 Field Service is the agile platform for intelligent field service management enabling companies to convey elite client encounters in the field while maximizing effectiveness and limiting expenses. There are endless dynamics to this software, they have thought of almost anything you could require. It integrates into Outlook seamlessly. Different apps are available for download. The integration of software allowing you to show data as well as coordination. Enables you to productively communicate the here and now with colleagues regarding customers with all conceivable information on it. Virtually accessible from anywhere. It is capable of handling and logging all inbound, outbound correspondence and call logs. You can import and fare data easily to any source required. The supportive part about this item is that is extremely organized and easy to utilize. It can help with contracts and having everything organized. The easy to use set up at the outset. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? There are endless pieces to integrate it tends to be unwieldly after some time. The interface can be dubious. Not necessarily easy to navigate. It does not work so well with CITRIX so this can end up being dubious. . Everything is a learning and developing cycle, trial and blunder. The more the item is accessed/utilized, the better the information and experience. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? It allows you to avoid twofold section and offers a collaborative platform for clients. As well as the effortlessness to utilize. Really, appreciate them remembering the client with this item. Having the option to update everything simultaneously and see various angles of where individuals are engaging. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AP Alyssa P. Administrative Assistant to the Field Audit & Support Team Mid-Market (51-1000 emp.) 12/21/2018 "Cleaned Up My Field Audit Department" 4.5/5 What do you like best about Dynamics 365 Field Service? There are so many dynamics to this software, they've thought of almost anything you could need. It integrates into Outlook seamlessly. Multiple apps available for download. We use Planner for everything, which allows us to create a planner for each assignment and keep track of all of our data, next steps and files for that assignment in one place. We're all in on the same page without constantly having to ask each other where we're at on an assignment. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? The interface can be tricky. Not necessarily easy to navigate. There are a few different hubs that can take you to different areas of the program, but you usually have to go through multiple pages first for some things, or back track, sometimes it can be a hunt. And it's buggy. Right not even though I've updated the names of some planners, the old names are still listed which puts the planners out of order when searching through all of them. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Communication. We can easily communicate with each other about the assignment without having to actually talk to each other and interrupt their workflow. Everything we need is right there in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Khatiga N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khatiga N.") KN Khatiga N. Doctor Enterprise (\> 1000 emp.) 7/26/2019 "It is very useful " 3.5/5 What do you like best about Dynamics 365 Field Service? It helps me accomplish a lot of takes that would be impossible to do with other software Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? It is not that easy to figure out. I have to spend a lot of time learning new things Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: Have videos that teach users on how to do various tasks Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? It helps to keep me on task and organized Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Relations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Relations") AG Verified User in Government Relations Enterprise (\> 1000 emp.) 1/4/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Microsoft Dynamics 365 for Field Service is great" 4.5/5 What do you like best about Dynamics 365 Field Service? Microsoft Dynamics 365 for Field Service the ease of use seems to be the best part for me. the integration of software allowing you to exhibit data as well as logistics and locations Microsoft Dynamics 365 for Field Service can improve by creating walk thru tutorials that are free for new users and companies new employees familiarizing themselves with the program. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Microsoft Dynamics 365 for Field Service Microsoft Dynamics 365 for Field Service can improve by creating walk thru tutorials that are free for new users and companies new employees familiarizing themselves with the program. It can be a little easier for the user to export data from a document to the worksheet youre working on. at the same time there is not much that I dislike regarding this program. Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: Microsoft Dynamics 365 for Field Service can improve by creating walk thru tutorials that are free for new users and companies new employees familiarizing themselves with the program. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Microsoft Dynamics 365 for Field Service provides us with the essential office programs for daily utilization Microsoft Dynamics 365 for Field Service gives us many benefits especially the ability to illustrate the data inputted as well as locations that are commonly used by my company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Warehousing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Warehousing") IW Verified User in Warehousing Mid-Market (51-1000 emp.) 5/2/2019 "Great Business Tool" 4.5/5 What do you like best about Dynamics 365 Field Service? I like that is has fully integrated CRM and PSA that we would otherwise have to spend a lot of time and money integrating them ourselves.I also like that it integrates with Outlook and makes communication super easy. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? One of the issues we tend to have is immediately after an update where it becomes sluggish or crashes several times. The other challenge is that there is a huge learning curve to really understand Dynamics 365. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? I tend to manage this from the IT side but we set this up for our Sales managers to keep track of sales, goals, and customer service. Our team is spread across the western half of the US so the communication has been beneficial with Dynamics integrating with Outlook. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KM Kendra M. Sales Engineer Mid-Market (51-1000 emp.) 8/14/2019 "Microsoft 365" 5/5 What do you like best about Dynamics 365 Field Service? The ability to share projects in a conference like platform. Everyone in the group was able to add comments/suggestions. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? I did not run into any issues with this software. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Group project access Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Michelle M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle M.") MM Michelle M. Logistics Specialist Mid-Market (51-1000 emp.) 3/14/2019 "Satisfied with program’s outreach " 3.5/5 What do you like best about Dynamics 365 Field Service? Gives you the ability to efficiently communicate present time with colleagues regarding clients with all possible information on it. Virtually accessible from anywhere. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? The layout. It might just be company exclusive, but I would like for the layout and better font resizing/rearranging of tools on screen Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? All customers’ needs addressed through CRM. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Peter W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter W.") PW Peter W. Customer Service Representative Outsourcing/Offshoring Mid-Market (51-1000 emp.) 12/13/2018 "Perfect solution for contact centre operations" 5/5 What do you like best about Dynamics 365 Field Service? It is capable of handling and logging all inbound, outbound correspondence and call logs. You can import and export data fluently to any source required. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Unfortunately, it does not work so well with CITRIX so this can prove to be tricky. Everyone uses CITRIX these days and the CRM does tend to lag with it. Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: Try it. I guarantee it will be worth the cost. For contact centre operations, it really does handle your needs. It is universal, fast, adaptable and is compatible with many other generic CRM solutions. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Productivity is improving tremendously. It can log all our correspondence, calls, faxes etc. You can scan data to it, import and export data to other business sources. It really is a one size fits all solution. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Dynamics 365 Field Service? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Dynamics 365 Field Service ](https://www.g2.com/products/dynamics-365-field-service/discussions/new) GU Guest User What is Dynamics 365 Field Service used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-dynamics-365-field-service-used-for) [ View all Discussions ](https://www.g2.com/products/dynamics-365-field-service/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 22 months ### Average Discount 15% [ View More Pricing Information ](https://www.g2.com/products/dynamics-365-field-service/pricing) Dynamics 365 Field Service Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a71fba40151dc70320f4c77a71515c4/agentforce-field-service-formerly-salesforce-field-service.png "Product Avatar Image") Agentforce Field Service... 4.4/5(1,048) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-dynamics-365-field-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_17264c184231190216881d51586eed40/oracle-field-service-cloud.png "Product Avatar Image") Oracle Field Service Cloud 4/5(139) [ Compare Now ](https://www.g2.com/compare/dynamics-365-field-service-vs-oracle-field-service-cloud) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/dynamics-365-field-service-vs-servicetitan) ##### ##### Dynamics 365 Field Service Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Client Notifications After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/dynamics-365-field-service/features) ##### Categories on G2 [Field Sales](https://www.g2.com/categories/field-sales)[Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [What commenting systems are highest rated for newsrooms seeking turnkey community engagement with strong onboarding support?](https://www.g2.com/discussions/what-commenting-systems-are-highest-rated-for-newsrooms-seeking-turnkey-community-engagement-with-strong-onboarding-support%20)[Best AP Automation Software](https://www.g2.com/discussions/best-ap-automation-software-for-accounts-payable)[Which retail media advertising platforms have the best Amazon Marketing Cloud integration and advanced analytics for brands that want to go beyond last-click attribution?](https://www.g2.com/discussions/which-retail-media-advertising-platforms-have-the-best-amazon-marketing-cloud-integration-and-advanced-analytics-for-brands-that-want-to-go-beyond-last-click-attribution) [Best revenue operations software for mid-sized tech company](https://www.g2.com/discussions/what-s-the-best-revenue-operations-software-for-mid-sized-tech-teams)[What's the leading collaboration app for remote teams](https://www.g2.com/discussions/what-s-the-leading-collaboration-app-for-remote-teams)[Pros and Cons Details](https://www.g2.com/products/dynamics-365-field-service/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)