--- title: Dynamics 365 Field Service Reviews meta\_title: 'Dynamics 365 Field Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 156 reviews by the users' company size, role or industry to find out how Dynamics 365 Field Service works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 156 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Dynamics 365 Field Service Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Dynamics 365 Field Service but has limited features. Are you part of the Dynamics 365 Field Service team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Microsoft Dynamics 365 Field Service is the agile platform for Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. * * * Seller [Microsoft](https://www.g2.com/sellers/microsoft) Discussions [Dynamics 365 Field Service Community](https://www.g2.com/products/dynamics-365-field-service/discuss) Solution Type All-in-One Overview by Kyle Teegarden Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 22 months [ View More Pricing Information ](https://www.g2.com/products/dynamics-365-field-service/pricing) ## Top-Rated Alternatives [ ![Agentforce Field Service (formerly Salesforce Field Service)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,048) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ View All Alternatives ](https://www.g2.com/products/dynamics-365-field-service/competitors/alternatives) ## User Insights Average based on 156 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Dynamics 365 Field Service Integrations (5) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AFAS ](https://www.g2.com/products/afas/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Business Central ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Scribe ](https://www.g2.com/products/scribe/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Ultimo ](https://www.g2.com/products/ultimo/reviews) Show More ![Verified User in Executive Office](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Executive Office") AE Verified User in Executive Office Mid-Market (51-1000 emp.) 1/29/2019 "Great software " 5/5 What do you like best about Dynamics 365 Field Service? User friendly program efficient easy to use Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Nothing at this time the program is great to use Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: None Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Efficiency, rapid response, excellent customer support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Fine Art](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Fine Art") UF Verified User in Fine Art Enterprise (\> 1000 emp.) 1/9/2019 "Microstoft Dynamics 365 review" 4/5 What do you like best about Dynamics 365 Field Service? I Like it because it really helps me plan Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? it can sometimes be frustrating to use but other than that its fine Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? it helps me work with my co workers Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Lawrence H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lawrence H.") LH Lawrence H. Maintenance Manager Enterprise (\> 1000 emp.) 8/10/2018 "Great product room for improvement " 4/5 What do you like best about Dynamics 365 Field Service? Great product, the ability to creat personal views in an easier way would be great. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Lack of ability to customize. Could improve a bit Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Pricing new equipment for ops. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Packaging and Containers](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Packaging and Containers") UP Verified User in Packaging and Containers Mid-Market (51-1000 emp.) 5/9/2018 "Microsoft = everyone knows how to use it! " 5/5 What do you like best about Dynamics 365 Field Service? This is an awesome tool that comes with all the elements that you need to improve your business, because Dynamics allows you to cover a big range of opportunities, working through five services: Sales, Service, Finance and Operations, Talent and Marketing. You can cover all the needs of your business through only one app, the support customer is awesome and the software works perfectly. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? I have nothing bad to say about Dynamics, it comes with the features that you need for your business and has an easy integration with another Microsoft software like MS Office for example. Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: as a business tool it is great I can hold meetings at any time and anywhere with just having a good connection to the network, to give guaranteed support. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Making sure I'm aware of my orders/protects and seeing exactly what stages of production they are in within our company is very nice. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 1/19/2019 "The update eliminated some convenient features " 3.5/5 What do you like best about Dynamics 365 Field Service? The look and how easy the search makes for finding apps. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Switching users isn’t an option anymore. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Efficiency have improved Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Online Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Online Media") UO Verified User in Online Media Small-Business (50 or fewer emp.) 11/24/2018 "Great product " 5/5 What do you like best about Dynamics 365 Field Service? Works and Is well put together it's hard finding the right technology for your needs so you find that right one it's a blessing Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? There is nothing I have no comment !!!!! Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: Must have very easy to use and easy to understand Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Works better then any other Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JB jamie b. Intake Coordinator Hospital & Health Care Mid-Market (51-1000 emp.) 11/7/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Easy" 5/5 What do you like best about Dynamics 365 Field Service? This software makes my job much easier by using Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Nothing disliked about this software ever Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Intake Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Taylor P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor P.") TP Taylor P. Certified Nursing Assistant Hospital & Health Care Mid-Market (51-1000 emp.) 10/24/2018 "Couldn't choose a bettter program!" 4.5/5 What do you like best about Dynamics 365 Field Service? All of the content is easy to read and easy to view! Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? I seriously can not say i dislike anything Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Very versatility Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite FC Frederic C. Graduate Student Small-Business (50 or fewer emp.) 10/1/2018 "It is a good product." 3/5 What do you like best about Dynamics 365 Field Service? It was simplistic and easy to use. It makes all things great especially for me. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? I did not dislike anything. It was easy to use. Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: N/A Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Makes everything easier for the employees. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 11/6/2018 "very helpful" 3/5 What do you like best about Dynamics 365 Field Service? I like the built in intelligence and the fact it helps me resolve service issues before they occur. it delivers positive onsite experience Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? the work order management can be overwhelming at times. customer billing to Review collected by and hosted on G2.com. Recommendations to others considering Dynamics 365 Field Service: none available Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? I enjoy using the resource management and it helps with product inventory Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Dynamics 365 Field Service? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Dynamics 365 Field Service ](https://www.g2.com/products/dynamics-365-field-service/discussions/new) GU Guest User What is Dynamics 365 Field Service used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-dynamics-365-field-service-used-for) [ View all Discussions ](https://www.g2.com/products/dynamics-365-field-service/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 22 months ### Average Discount 15% [ View More Pricing Information ](https://www.g2.com/products/dynamics-365-field-service/pricing) Dynamics 365 Field Service Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a71fba40151dc70320f4c77a71515c4/agentforce-field-service-formerly-salesforce-field-service.png "Product Avatar Image") Agentforce Field Service... 4.4/5(1,048) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-dynamics-365-field-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_17264c184231190216881d51586eed40/oracle-field-service-cloud.png "Product Avatar Image") Oracle Field Service Cloud 4/5(139) [ Compare Now ](https://www.g2.com/compare/dynamics-365-field-service-vs-oracle-field-service-cloud) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/dynamics-365-field-service-vs-servicetitan) ##### ##### Dynamics 365 Field Service Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Client Notifications After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/dynamics-365-field-service/features) ##### Categories on G2 [Field Sales](https://www.g2.com/categories/field-sales)[Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [What commenting systems are highest rated for newsrooms seeking turnkey community engagement with strong onboarding support?](https://www.g2.com/discussions/what-commenting-systems-are-highest-rated-for-newsrooms-seeking-turnkey-community-engagement-with-strong-onboarding-support%20)[Best AP Automation Software](https://www.g2.com/discussions/best-ap-automation-software-for-accounts-payable)[Which retail media advertising platforms have the best Amazon Marketing Cloud integration and advanced analytics for brands that want to go beyond last-click attribution?](https://www.g2.com/discussions/which-retail-media-advertising-platforms-have-the-best-amazon-marketing-cloud-integration-and-advanced-analytics-for-brands-that-want-to-go-beyond-last-click-attribution) [Best revenue operations software for mid-sized tech company](https://www.g2.com/discussions/what-s-the-best-revenue-operations-software-for-mid-sized-tech-teams)[What's the leading collaboration app for remote teams](https://www.g2.com/discussions/what-s-the-leading-collaboration-app-for-remote-teams)[Pros and Cons Details](https://www.g2.com/products/dynamics-365-field-service/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)