--- title: Dynamics 365 Field Service Reviews meta\_title: 'Dynamics 365 Field Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 156 reviews by the users' company size, role or industry to find out how Dynamics 365 Field Service works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 156 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Dynamics 365 Field Service Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Dynamics 365 Field Service but has limited features. Are you part of the Dynamics 365 Field Service team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Microsoft Dynamics 365 Field Service is the agile platform for Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. * * * Seller [Microsoft](https://www.g2.com/sellers/microsoft) Discussions [Dynamics 365 Field Service Community](https://www.g2.com/products/dynamics-365-field-service/discuss) Solution Type All-in-One Overview by Kyle Teegarden Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 22 months [ View More Pricing Information ](https://www.g2.com/products/dynamics-365-field-service/pricing) ## Top-Rated Alternatives [ ![Agentforce Field Service (formerly Salesforce Field Service)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,049) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ View All Alternatives ](https://www.g2.com/products/dynamics-365-field-service/competitors/alternatives) ## User Insights Average based on 156 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Dynamics 365 Field Service Integrations (5) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AFAS ](https://www.g2.com/products/afas/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Business Central ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Scribe ](https://www.g2.com/products/scribe/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Ultimo ](https://www.g2.com/products/ultimo/reviews) Show More ![Rohit Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit Y.") RY Rohit Y. Senior Associate Enterprise (\> 1000 emp.) 5/12/2023 "Microsoft Dynamics CRM field service is best" 4.5/5 What do you like best about Dynamics 365 Field Service? It is best enterprises application which can be used during field service. It's is based on cloud and can be operated in mobile phone as well. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? It's can be made more simple in functionality Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Generate invoice in front of customer and send it to there email. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sukumar M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sukumar M.") SM Sukumar M. Freelance Information Technology Consultant Small-Business (50 or fewer emp.) 4/25/2023 "CRM Developer with Dynamics 365 Field Service" 4.5/5 What do you like best about Dynamics 365 Field Service? #Integration with Powerfull dataverse Environment from Microsoft Cloud, which provides proper compliance #Active SLAs and historical data. #Work order and Invoice automation and managing service #Scheduled visits for Field Engineer Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? #High Licensing cost for tool and storage #Complex in terms of doing the setup and administration. Must have the strong technical expertise to manage #Performance Issues Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Dynamics 365 connects your entire business. So, rather than working from disparate systems, all apps, productivity tools, and data come together in one unified platform. Review collected by and hosted on G2.com. Show More 3/26/2024 Validated ReviewerIncentivizedSource: G2 invite ![Andrés S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrés S.") AS Andrés S. Circuit Delivery Coordinator Enterprise (\> 1000 emp.) 4/27/2023 "Administrative Services" 4/5 What do you like best about Dynamics 365 Field Service? Easy to upload, update information and share with colleagues, live actions are important. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Constant bugs related in new system actualizations, customers who like 3rd party customisations, will always have possible issues when software gets updated. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Bugs are being fixed with new updates but still as a software it'll always have possible and new related issues which it's go-live processes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Giovanni R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giovanni R.") GR Giovanni R. Enterprise (\> 1000 emp.) 4/28/2023 "Microsoft Dynamics 365" 4/5 What do you like best about Dynamics 365 Field Service? The most valuable part is storing our customer's information in a single platform, such as an address, name, contact info, client picture, etc. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? We've noticed that the system may slow down or lag when working on it for several hours. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? It assists us in having our customer's data quickly by inputting a phone number or customer's address. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite LB Lance B. Human Resources Generalist Mid-Market (51-1000 emp.) 4/25/2023 "Excellent Platform For Our Service Needs" 5/5 What do you like best about Dynamics 365 Field Service? Really helped simply and streamline our needs for our Field Service Team. Coordinating scheduling and customer service. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Took a little bit of time to get everyone onboard and up and running but really no complaints. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Our old systems didn't allow us to track our customer visits/billing/allocation. This allows us better visibility and accuracy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 5/17/2023 "Dynamics 365 Field Service review" 4/5 What do you like best about Dynamics 365 Field Service? Excellent Power platform integration tool, very easy to learn the development, the phone application support was very helpful etc. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? licensing for users was bit tricky and needs improvement Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? The tasks like order management and case management related to field service, integration with power platform etc. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 5/24/2023 "Field Service - 365" 4/5 What do you like best about Dynamics 365 Field Service? it provides real-time insight allows them to induce a comprehensive 360-degree view of the customers’ priorities Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Lack of Customer support requires some support a Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? it helps to create work orders for onsite visits Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Meet B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meet B.") MB Meet B. Associate Consultant Small-Business (50 or fewer emp.) 9/1/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "D365 Field service review" 4.5/5 What do you like best about Dynamics 365 Field Service? 1. Work Order management 2. Schedule Board and schedule board UI 3. Asset management 4. Inventory Management 5. Holiday & Work hour management for support resources Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? There is absolutely nothing to dislike about this product. Stable, high performing product. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? 1. Resource Management and Scheduling 2. Resource hours scheduling and Holiday schedules : I can schedule time for each resource and track the same 3. Bing map integration : By using this i can see real time location of service being performed Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Matt H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt H.") MH Matt H. Social Media, Administrator & FOH Lead Coordinator Restaurants Mid-Market (51-1000 emp.) 1/18/2022 "What our business needed for the pandemic" 4/5 What do you like best about Dynamics 365 Field Service? The capabilities to be on the same page with customer service and distribution during this crazy time have made the process a little bit easier. We can easily evaluate supply problems and quicky come up with solutions to react a lot quicker. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? The service is very complex and difficult to understand at first but it takes time to figure the system out. The layout and organization is can be simpler to input information, numbers and data into spreadsheets Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? With this system, it is easier to assign technicians and maintenance personnel to homes that need to be fixed. In addition, we are able to assign work orders to 3rd party companies that our team can not handle directly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 12/3/2021 "Quality Field Service platform" 4.5/5 What do you like best about Dynamics 365 Field Service? Microsoft Dynamics 365 Field Service allows for easy field service scheduling, communication, and client interactions. It seemlessly integrates to Dynamics Customer Engagement and Outlook so customer interactions are tracked. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Field Service? Even though it integrates easily with other Microsoft applications, it's not as simple to integrate it to other platforms. The navigation can be a little difficult for non-technical users. Review collected by and hosted on G2.com. What problems is Dynamics 365 Field Service solving and how is that benefiting you? Field service scheduling is made easy with Dynamcis 365 Field Service. Customer interactions are tracked and communication is simple using this application. This results is better customer service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Dynamics 365 Field Service? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Dynamics 365 Field Service ](https://www.g2.com/products/dynamics-365-field-service/discussions/new) GU Guest User What is Dynamics 365 Field Service used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-dynamics-365-field-service-used-for) [ View all Discussions ](https://www.g2.com/products/dynamics-365-field-service/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 22 months ### Average Discount 15% [ View More Pricing Information ](https://www.g2.com/products/dynamics-365-field-service/pricing) Dynamics 365 Field Service Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a71fba40151dc70320f4c77a71515c4/agentforce-field-service-formerly-salesforce-field-service.png "Product Avatar Image") Agentforce Field Service... 4.4/5(1,049) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-dynamics-365-field-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_17264c184231190216881d51586eed40/oracle-field-service-cloud.png "Product Avatar Image") Oracle Field Service Cloud 4/5(139) [ Compare Now ](https://www.g2.com/compare/dynamics-365-field-service-vs-oracle-field-service-cloud) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/dynamics-365-field-service-vs-servicetitan) ##### ##### Dynamics 365 Field Service Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Client Notifications After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/dynamics-365-field-service/features) ##### Categories on G2 [Field Sales](https://www.g2.com/categories/field-sales)[Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [What are the top PHP integrated development environments that deliver debugging tools without creating vendor lock-in?](https://www.g2.com/discussions/what-are-the-top-php-integrated-development-environments-that-deliver-debugging-tools-without-creating-vendor-lock-in)[Best relational database software for tech startups](https://www.g2.com/discussions/what-s-the-best-relational-database-software-for-tech-startups)[Do intelligent content management platforms like Box include built-in e-signature?](https://www.g2.com/discussions/what-problems-does-intelligent-content-management-help-companies-solve) [Which mobile crash reporting tools integrate with project tracking platforms for automated issue creation?](https://www.g2.com/discussions/which-mobile-crash-reporting-tools-integrate-with-project-tracking-platforms-for-automated-issue-creation)[Which PHP IDE platforms offer the best debugging tools and perform reliably for small teams of 1 to 10 developers?](https://www.g2.com/discussions/which-php-ide-platforms-offer-the-best-debugging-tools-and-perform-reliably-for-small-teams-of-1-to-10-developers)[Pros and Cons Details](https://www.g2.com/products/dynamics-365-field-service/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)