[ Microso... Reviews ](https://www.g2.com/products/dynamics-365-customer-voice/reviews) [ Microso... Reviews ](https://www.g2.com/products/dynamics-365-customer-voice/reviews) # Dynamics 365 Customer Voice Features ##### ## Analytics (4) Net Promoter Score (NPS) Calculates net promoter score (NPS) using customer feedback data. Customer Satisfaction (CSAT) Score Calculates customer satisfaction (CSAT) score using customer feedback data. Customer Effort Score (CES) Calculates customer effort score (CES) using customer feedback data. Gamification Provides gamification tools to incentivize employees to leverage customer feedback insights. Show More ##### ## Customization (11) Stakeholder Management Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. Multilanguage Support Allow users to create surveys and repond to customer feedback in a variety of languages. Multiple Branding Support Allows users to deploy surveys and intake feedback data for multiple brands. Vertical-specific Solutions Vendor provides industry- or role-specific experience management solutions. Customizable Branding Add customized logos and colors to align with company branding Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Workflow Management Create, design and manage workflows for repetitive tasks Email Management Manage, store and organize emails within the system or via third-party apps Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Survey/Poll Management Create and administer polls and surveys Negative Feedback Management Identify, track, and respond to negative feedback Show More ##### ## Generative AI (3) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Agentic AI - Experience Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Third-Party Integrations Set up connections to third-party platforms to improve business processes Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Multi-Language Manage and support multiple languages Show More ##### ## Additional Functionality (30) Real-Time Reporting Active reporting of data and metrics Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Surveys & Feedback Gauge satisfaction and receive information for improvement and success Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics NPS Survey Structure Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Customizable Forms Customize contracts and forms to collect specific information Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Data Visualization Graphical representation of data Customer Segmentation Process of dividing customers into groups based on common characteristics Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Customer Journey Mapping Visualize and analyze customer experience across all touchpoints and channels Text Analysis Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Customizable Reports Alter the layout and content of reports Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Access Controls/Permissions Define levels of authorization for access to specific files or systems CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Multi-Channel Data Collection Collect information from multiple sources Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Customizable Fields Customize data fields to support various needs and use cases Real-Time Analytics Analyze and gain insights into data in real-time Predictive Analytics Predict future data based on historical data sets Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance API Application programming interface that allows for integration with other systems/databases AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Show More ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience") Medallia Customer Experience 4.5/5(210) ](https://www.g2.com/products/medallia-customer-experience/reviews) [ ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ View All Alternatives ](https://www.g2.com/products/dynamics-365-customer-voice/competitors/alternatives) Dynamics 365 Customer Voice Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee5cd8c3182117a52379aec028acbc45/medallia-customer-experience.jpg "Product Avatar Image") Medallia Customer Experience 4.5/5(210) [ Compare Now ](https://www.g2.com/compare/dynamics-365-customer-voice-vs-medallia-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/dynamics-365-customer-voice-vs-qualtrics-customer-experience) ##### Categories on G2 [ Experience Management ](https://www.g2.com/categories/experience-management) ##### Explore More [ What are the best admissions and enrollment management systems for higher education institutions? ](https://www.g2.com/discussions/what-are-the-best-admissions-and-enrollment-management-systems-for-higher-education-institutions)[ Which WYSIWYG editor solutions address drag-and-drop editing without requiring extensive technical expertise? ](https://www.g2.com/discussions/which-wysiwyg-editor-solutions-address-drag-and-drop-editing-without-requiring-extensive-technical-expertise)[ What is the best civil engineering design software for a small consulting firm just starting out that needs professional drafting and analysis without enterprise pricing? ](https://www.g2.com/discussions/what-is-the-best-civil-engineering-design-software-for-a-small-consulting-firm-just-starting-out-that-needs-professional-drafting-and-analysis-without-enterprise-pricing) [ Autodesk Forma vs Procore: which has stronger predictive analytics for construction project management? ](https://www.g2.com/discussions/autodesk-forma-vs-procore-which-has-stronger-predictive-analytics-for-construction-project-management)[ CDP software highly recommended for data-driven apps ](https://www.g2.com/discussions/cdp-software-highly-recommended-for-data-driven-apps)[ Pros and Cons Details ](https://www.g2.com/products/dynamics-365-customer-voice/reviews?qs=pros-and-cons) Show More [ What are the best admissions and enrollment management systems for higher education institutions? ](https://www.g2.com/discussions/what-are-the-best-admissions-and-enrollment-management-systems-for-higher-education-institutions)[ Which WYSIWYG editor solutions address drag-and-drop editing without requiring extensive technical expertise? ](https://www.g2.com/discussions/which-wysiwyg-editor-solutions-address-drag-and-drop-editing-without-requiring-extensive-technical-expertise)[ What is the best civil engineering design software for a small consulting firm just starting out that needs professional drafting and analysis without enterprise pricing? ](https://www.g2.com/discussions/what-is-the-best-civil-engineering-design-software-for-a-small-consulting-firm-just-starting-out-that-needs-professional-drafting-and-analysis-without-enterprise-pricing) [ Autodesk Forma vs Procore: which has stronger predictive analytics for construction project management? ](https://www.g2.com/discussions/autodesk-forma-vs-procore-which-has-stronger-predictive-analytics-for-construction-project-management)[ CDP software highly recommended for data-driven apps ](https://www.g2.com/discussions/cdp-software-highly-recommended-for-data-driven-apps)[ Pros and Cons Details ](https://www.g2.com/products/dynamics-365-customer-voice/reviews?qs=pros-and-cons)