Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.

MN

Muhammad Nibras N.

Customer Services Executive (Sales & Marketing Department)

Mid-Market (51-1000 emp.)

10/18/2022

"Enhancement REQUIRED"

3.5/5

What do you like best about Dynamics 365 Customer Voice?

Allow to integrate almost all of the things Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Voice?

Software Laking and duplication issues need to enhance Review collected by and hosted on G2.com.

CR

Chameleon R.

Executive Secretary

Computer Software

Small-Business (50 or fewer emp.)

7/20/2022

"Great application"

5/5

What do you like best about Dynamics 365 Customer Voice?

What i like the most about this applicat Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Voice?

I like the fact that it records every step of my communication with my clients for easy reference Review collected by and hosted on G2.com.

RC

Rishabh C.

Vice President - IT and Cybersecurity

E-Learning

Enterprise (> 1000 emp.)

5/16/2022

"Uncover deeper insights by using Dynamics 365 Customer Voice"

4/5

What do you like best about Dynamics 365 Customer Voice?

1. Easily Collect data from the audience using the voice of customer surveys.

2. Create robust and flexible surveys.

3. Optimize outreach at the right time

4. Build unified customer profiles Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Voice?

Pricings are atrociously high compared to other leaders in this vertical. Cross department sharing insights could have been more structured. Integration with downstream systems could have been better. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Customer Voice:

I would certainly recommend this product for the industry that wants to gather data and make data-driven decisions. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?

Voice of customer surveys. Marketing trend and data analytics.

Data-driven decisions. Review collected by and hosted on G2.com.

ZA

Zohurul A.

Digital Marketing Manager

Small-Business (50 or fewer emp.)

6/21/2022

"Dynamics 365 Customer Voice is the best"

5/5

What do you like best about Dynamics 365 Customer Voice?

I most like its AI-analysis and data integration Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Voice?

Nothing i dislike about it. because it is best for me Review collected by and hosted on G2.com.

EW

Verified User in Warehousing

Mid-Market (51-1000 emp.)

7/21/2022

"Easy to use real-time Customer Feedback Management System"

4.5/5

What do you like best about Dynamics 365 Customer Voice?

Easy-to-use tool for collating data from real-time customer feedback surveys Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Voice?

Customer Sentiment Analysis is not built into the product Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

3/21/2022

"review on dynamic 365"

4.5/5

What do you like best about Dynamics 365 Customer Voice?

the user interface which is easy to understand. inbuilt AI, native integrations. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Voice?

lacked a couple of features. lag with slow connection. Review collected by and hosted on G2.com.

AR

Verified User in Research

Enterprise (> 1000 emp.)

6/25/2021

"Microsoft Forms But Advanced"

4/5

What do you like best about Dynamics 365 Customer Voice?

It's simplicity. If you have already used Microsoft Forms, then you already know your way around Dynamic Customer Voice as it shares most of the interface.

You also get to use custom variables that you can utilize to give your survey some dynamicity. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Voice?

The interface customization tends to be buggy. For start, Microsoft has not specified the correct image dimensions to use when customizing the interface. If you want to add a logo or some banner to your survey, you will have to play around with your images to find the correct result. Even then, it may not be satisfactory. Secondly, adding banners tends to create some unusual spacing between the questions. A simple survey might end up looking like a long survey. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Customer Voice:

If you want something more out of Microsoft Forms, then Dynamics 365 Customer Voice might be the answer. If you are already using some of the Dynamics 365 tools and want to create some surveys, then Dynamics 365 Customer Voice is definitely the answer. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?

We have used D365 CV to create a multi-part workshop registration and survey. The custom variables come into play when you create such a multi-part survey. Review collected by and hosted on G2.com.