---
title: Dynamics 365 Customer Voice Reviews
meta_title: 'Dynamics 365 Customer Voice Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter 17 reviews by the users' company size, role or industry to
  find out how Dynamics 365 Customer Voice works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 17
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Dynamics 365 Customer Voice Reviews
**Vendor:** Microsoft  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 17
## About Dynamics 365 Customer Voice
Dynamics 365 Customer Voice is an enterprise feedback management solution that enables organizations to create, distribute, and analyze surveys to gather real-time customer insights. Seamlessly integrating with Dynamics 365 applications, it allows businesses to capture feedback across multiple channels, enhancing customer engagement and satisfaction. Key Features and Functionality: - Survey Creation and Distribution: Design customized surveys using ready-made templates or create unique ones tailored to specific needs. Distribute surveys via email, SMS, web links, QR codes, or embed them directly into web pages. - Real-Time Analytics and Dashboards: Monitor responses instantly and analyze key metrics such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) to understand customer sentiment and trends. - Integration with Dynamics 365: Connect feedback directly to Dynamics 365 applications like Sales, Marketing, and Customer Service, enabling automated workflows and informed decision-making. - Customization and Branding: Personalize surveys with branching logic, multiple languages, and consistent branding to maintain a cohesive customer experience. - Scalability and Flexibility: Suitable for organizations of all sizes, Customer Voice scales with your business needs and feedback strategies. Primary Value and Solutions Provided: Dynamics 365 Customer Voice empowers organizations to proactively gather and act on customer feedback, leading to improved products, services, and overall customer satisfaction. By integrating feedback into existing business processes, it helps identify areas for improvement, enhances customer relationships, and drives business growth through informed, data-driven decisions.



## Dynamics 365 Customer Voice Pros & Cons
**What users like:**

- Users find Dynamics 365 Customer Voice to be **intuitive and easy to use** , making draft creation a breeze. (2 reviews)
- Users find Dynamics 365 Customer Voice to be **intuitive** , making it easy to create surveys effortlessly. (2 reviews)

**What users dislike:**

- Users experience **delayed services** , particularly in the analytics gathering process, affecting their overall satisfaction. (1 reviews)
- Users find **NPS calculation challenging** , often feeling it can be vague if not correctly configured. (1 reviews)


## Dynamics 365 Customer Voice Discussions
  - [What is Dynamics 365 Customer Voice used for?](https://www.g2.com/discussions/what-is-dynamics-365-customer-voice-used-for)

- [View Dynamics 365 Customer Voice pricing details and edition comparison](https://www.g2.com/products/dynamics-365-customer-voice/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-06+09%3A21%3A37+-0500&secure%5Bsession_id%5D=04ddfc82-7618-4d25-9645-d5e07ec6e046&secure%5Btoken%5D=f171ae21142065ec910d434da35b006a5770fd8f048e62797f19b394567a0003&format=llm_user)
## Dynamics 365 Customer Voice Integrations
  - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews)

## Dynamics 365 Customer Voice Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
- Customizable Branding
- Knowledge Management
- Workflow Management
- Email Management
- Feedback Management
- Survey/Poll Management
- Negative Feedback Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Multi-Language

**Additional Functionality**
- Real-Time Reporting
- Drag & Drop
- Surveys & Feedback
- Dashboard
- NPS Survey Structure
- Customizable Forms
- Visual Analytics
- Data Visualization
- Customer Segmentation
- Tagging
- Customer Journey Mapping
- Text Analysis
- Customizable Reports
- Real-Time Notifications
- Alerts/Notifications
- Access Controls/Permissions
- CRM
- Multi-Channel Data Collection
- Multi-Channel Communication
- Customizable Fields
- Real-Time Analytics
- Predictive Analytics
- Collaboration Tools
- Sentiment Analysis
- Trend Analysis
- API
- AI Copilot
- Engagement Tracking
- Customizable Templates
- Reporting/Analytics

## Top Dynamics 365 Customer Voice Alternatives
  - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews)
  - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - 4.5/5.0 (207 reviews)
  - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)